8,123 Helpdesk Lead jobs in India
Helpdesk Lead
Posted today
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Job Description
- Monitor IT service performance to ensure alignment with defined SLAs and customer expectations
- Manage incidents, problems, and escalations with a focus on quick and effective resolution
- Apply ITIL best practices in daily operations, including incident, problem, and change management
- Lead and manage team performance, including roster planning, attendance, and appraisals
- Collaborate with internal teams and stakeholders to drive service improvements and operational excellence
- Maintain accurate documentation of processes, escalations, and resolution paths
- Ensure compliance with service delivery policies and standards
Skills Required
People Management, Itil, Incident Management, Problem Management, Service Delivery
Helpdesk Lead-Linux
Posted today
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Job Description
• Support user requests for new software
• Providing customer support in the use of assigned software/usage of HPC systems
o Field requests and enter into tracking.
o Investigate requests to determine if they will be granted or not.
o Help users to self-install if appropriate.
• Support the Air Force Research Laboratory (AFRL)
Helpdesk Lead - Lower Parel
Posted today
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Job Description
- Develop specific and measurable targets for all IT services to ensure quality and efficiency
- Monitor and track service performance against agreed Service Level Agreements (SLAs)
- Manage and optimize team rosters and schedules to ensure 24/7 service availability
- Lead people management activities including team coordination, performance monitoring, and training
- Coordinate with stakeholders to address service issues and implement continuous improvement plans
- Ensure compliance with CMM Level 5 processes and best practices
- Be flexible to work in rotational shifts as per business needs
Skills Required
It Service Management, People Management
Linux Helpdesk Lead System Engineer
Posted today
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Job Description
• Support user requests for new software
• Providing customer support in the use of assigned software/usage of HPC systems
o Field requests and enter into tracking.
o Investigate requests to determine if they will be granted or not.
o Help users to self-install if appropriate.
• Support the Air Force Research Laboratory (AFRL)
Linux Helpdesk Sysetm Lead
Posted today
Job Viewed
Job Description
• Support user requests for new software
• Providing customer support in the use of assigned software/usage of HPC systems
o Field requests and enter into tracking.
o Investigate requests to determine if they will be granted or not.
o Help users to self-install if appropriate.
• Support the Air Force Research Laboratory (AFRL)
Service Desk
Posted 2 days ago
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Job Description
We are seeking a Systems Engineer with 0 to 4 years of experience to join our team. The ideal candidate will have expertise in Service Desk MS Excel and Service Desk - UAM. A background in Telecom is a plus. This role requires working from the office during night shifts. Proficiency in English is essential for effective communication.
**Responsibilities**
+ Provide technical support and assistance to users via the service desk ensuring timely resolution of issues.
+ Utilize MS Excel to analyze data and generate reports that support decision-making processes.
+ Manage user access and permissions through Service Desk
+ UAM ensuring compliance with company policies.
+ Collaborate with team members to identify and implement process improvements that enhance service delivery.
+ Monitor system performance and troubleshoot issues to maintain optimal functionality.
+ Document and maintain records of technical issues and resolutions for future reference.
+ Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions.
+ Assist in the development and implementation of training materials for end-users.
+ Participate in team meetings to discuss ongoing projects and share insights.
+ Support the telecom domain by applying relevant knowledge and skills to specific tasks.
+ Ensure adherence to company standards and procedures in all technical operations.
+ Contribute to the companys mission by providing reliable and efficient technical support.
+ Enhance customer satisfaction by delivering high-quality service and support.
It's a Service Desk, Voice Process, L1 support role including night shift
they've to be open for shifts
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Service Desk
Posted today
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Job Description
Teamware Solutions is seeking a customer-focused Service Desk Analyst to be the first point of contact for all IT-related inquiries and issues. You'll play a vital role in providing essential technical support, troubleshooting problems, and ensuring a positive experience for our users, contributing directly to operational efficiency and user satisfaction.
Key Responsibilities- Provide first-line technical support to end-users via phone, email, chat, or ticketing system for IT hardware, software, and network issues.
- Log, categorize, prioritize, and track all incoming incidents and service requests accurately within the IT Service Management (ITSM) system .
- Perform initial troubleshooting and diagnosis of common IT problems, including password resets, software installations, connectivity issues, and basic hardware diagnostics.
- Escalate complex or unresolved issues to appropriate L2/L3 support teams, ensuring smooth handovers and clear communication.
- Provide clear, concise, and professional communication to users regarding their IT issues and resolution status.
- Contribute to the knowledge base by creating and updating documentation for common solutions and procedures.
- Adhere to established Service Level Agreements (SLAs) and operational procedures.
- Proven experience in a Service Desk, Help Desk, or IT Support role .
Skills Required:
- Strong customer service skills with a focus on user satisfaction and effective communication.
- Proficiency in using IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Management) for ticketing and tracking.
- Solid understanding of Windows operating systems , Microsoft Office Suite (Word, Excel, Outlook), and common desktop applications.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi), hardware troubleshooting, and mobile device support.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Good written and verbal communication skills.
Preferred Skills:
- ITIL Foundation certification (v3 or v4).
- Experience with remote support tools.
- Familiarity with Active Directory for user and group management.
- Knowledge of macOS or Linux basic support.
Skills Required
Service Desk Support, Customer Service, Service Management, Networking Concepts, Problem-solving, Analytical Skills
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Service Desk
Posted today
Job Viewed
Job Description
Teamware Solutions is seeking a customer-focused Service Desk Analyst to be the first point of contact for all IT-related inquiries and issues. You'll play a vital role in providing essential technical support, troubleshooting problems, and ensuring a positive experience for our users, contributing directly to operational efficiency and user satisfaction.
Key Responsibilities- Provide first-line technical support to end-users via phone, email, chat, or ticketing system for IT hardware, software, and network issues.
- Log, categorize, prioritize, and track all incoming incidents and service requests accurately within the IT Service Management (ITSM) system .
- Perform initial troubleshooting and diagnosis of common IT problems, including password resets, software installations, connectivity issues, and basic hardware diagnostics.
- Escalate complex or unresolved issues to appropriate L2/L3 support teams, ensuring smooth handovers and clear communication.
- Provide clear, concise, and professional communication to users regarding their IT issues and resolution status.
- Contribute to the knowledge base by creating and updating documentation for common solutions and procedures.
- Adhere to established Service Level Agreements (SLAs) and operational procedures.
- Proven experience in a Service Desk, Help Desk, or IT Support role .
Skills Required:
- Strong customer service skills with a focus on user satisfaction and effective communication.
- Proficiency in using IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Management) for ticketing and tracking.
- Solid understanding of Windows operating systems , Microsoft Office Suite (Word, Excel, Outlook), and common desktop applications.
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi), hardware troubleshooting, and mobile device support.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
- Good written and verbal communication skills.
Preferred Skills:
- ITIL Foundation certification (v3 or v4).
- Experience with remote support tools.
- Familiarity with Active Directory for user and group management.
- Knowledge of macOS or Linux basic support.
Skills Required
Service Desk Support, Customer Service, Service Management, Networking Concepts, Problem-solving, Analytical Skills
Service Desk
Posted today
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Job Description
• First point of contact for all end user reported issues or requests
• ypically provides technical support for Internal and External customers
• R sponsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• A plies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• T kes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• E calates complex problems to the Remote Support Engineering staff or Field Engineering
• M intains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system
• S pport multiple clients through customer service professionalism and insight
Service Desk
Posted today
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Job Description
Role: Associate Service Desk Analyst
Location: Bangalore
Schedule: Rotational
Working Model: Hybrid
Introduction:
The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support.
This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.
You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.
Some of the things you’ll be doing:
What technical skills, experience, and qualifications do you need?