1,861 Helpdesk Specialist jobs in India

Our client is seeking dedicated and empathetic Customer Service & Helpdesk Specialists to join their fully remote support team. In this role, you will be the primary point of contact for customers, providing timely and effective assistance across multiple communication channels, including phone, email, and live chat.

Your responsibilities will include troubleshooting technical issues, answering product-related questions, processing orders or returns, and resolving customer complaints with professionalism and efficiency. You will need to maintain detailed records of customer interactions and transactions, identify and escalate priority issues, and collaborate with other departments to ensure customer satisfaction. A deep understanding of the company's products or services is essential to provide accurate and helpful support.

This is a fully remote position, requiring you to have a reliable internet connection and a dedicated workspace. The ideal candidate is an excellent communicator, patient, and has a passion for helping others. You must be able to multitask, manage your time effectively, and remain calm under pressure. Proactive problem-solving and a commitment to delivering an exceptional customer experience are key. Training will be provided to ensure you are fully equipped to support our client's offerings.

Key Responsibilities:

• Respond to customer inquiries and provide support via phone, email, and chat.
• Troubleshoot and resolve technical issues and customer complaints.
• Guide customers through product features and functionalities.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer records and document all interactions.
• Escalate complex issues to appropriate teams when necessary.
• Identify customer needs and suggest appropriate solutions.
• Gather customer feedback and relay it to management for service improvement.
• Adhere to company policies and procedures.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven customer support experience, preferably in a remote or helpdesk role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency with helpdesk software and CRM systems.
• Ability to multitask and manage time effectively in a remote environment.
• Patience and empathy when dealing with customer issues.
• Familiarity with common software applications and operating systems.
• A dedicated, quiet workspace and a stable internet connection.

This is an excellent opportunity to join a growing company and build a rewarding career in customer support, all from the convenience of your home.

Our client is seeking dedicated and customer-focused Remote Customer Service & Helpdesk Specialists to provide exceptional support to their users. This is a fully remote position, allowing you to work from the comfort of your home. The ideal candidate will have a passion for helping others, strong problem-solving skills, and excellent communication abilities. You will be the first point of contact for users experiencing technical issues or requiring assistance with our products/services. Key responsibilities include troubleshooting technical problems, guiding users through step-by-step solutions, documenting customer interactions, and escalating complex issues to higher levels of support when necessary. This role requires patience, empathy, and a commitment to delivering outstanding customer experiences. You will work with a variety of support channels, including phone, email, and chat. A solid understanding of common software and hardware issues is beneficial. We are looking for individuals who are quick learners, adaptable, and able to work independently in a remote environment. Training will be provided on our specific systems and processes, but a strong foundation in customer service and technical aptitude is essential. If you thrive on solving problems and making a positive impact on user satisfaction, this remote opportunity is perfect for you.

Responsibilities:

• Respond to customer inquiries and provide technical assistance via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Guide customers through problem-solving processes and provide clear, concise instructions.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to the appropriate internal teams or subject matter experts.
• Identify trends in customer issues and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through prompt and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay up-to-date with product knowledge and support procedures.
• Contribute to the knowledge base by creating and updating FAQs and troubleshooting guides.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 1-2 years of experience in customer service or technical support, preferably in a remote capacity.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency with common operating systems (Windows, macOS) and office software.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-centric mindset with a focus on delivering exceptional service.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is a plus.

Our client is seeking a highly skilled and empathetic Senior Customer Service & Helpdesk Specialist to join their dedicated support team in Bhopal, Madhya Pradesh, IN . This role is vital for providing exceptional technical assistance and customer support to resolve issues efficiently and maintain high levels of customer satisfaction. The ideal candidate will possess a strong understanding of IT systems, troubleshooting methodologies, and customer service best practices, coupled with excellent communication and interpersonal skills. You will be responsible for managing incoming support requests via phone, email, and ticketing systems, diagnosing and resolving technical hardware and software issues, and escalating complex problems to higher levels of support when necessary. The Senior Specialist will also be involved in creating and updating knowledge base articles, documenting support procedures, and contributing to the training of junior support staff. A key aspect of this role involves proactively identifying trends in customer issues and providing feedback to product development or IT teams to prevent future occurrences. The successful candidate must demonstrate patience, a customer-centric approach, and the ability to explain technical solutions in a clear and understandable manner. This position requires a commitment to continuous learning to stay updated with product features and technological advancements. The ability to work collaboratively within a team and maintain a positive attitude in a demanding environment is crucial.

Responsibilities:

• Provide first- and second-level technical support and troubleshooting to end-users.
• Respond to customer inquiries and resolve issues via phone, email, and ticketing system.
• Diagnose and repair hardware, software, and network issues.
• Escalate complex technical problems to appropriate support teams.
• Maintain accurate and detailed records of support interactions and resolutions.
• Develop and update knowledge base articles and user guides.
• Assist in the training and mentoring of junior helpdesk staff.
• Identify recurring technical issues and propose solutions for prevention.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Contribute to improving customer service processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in IT support or helpdesk roles.
• Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
• Familiarity with network protocols and hardware.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Exceptional customer service orientation and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.

Our client is a rapidly growing technology firm looking for a seasoned Senior Customer Service & Helpdesk Specialist to join their support team. This role offers a hybrid work arrangement, combining the benefits of in-office collaboration with the flexibility of remote work. You will be a key player in ensuring our customers receive prompt, efficient, and high-quality technical support for our cutting-edge software solutions. The role is based in our Gurugram, Haryana, IN office.

Responsibilities:

• Provide advanced technical support and troubleshooting for complex software issues via phone, email, and chat.
• Escalate unresolved issues to higher-level support teams or engineering, providing detailed documentation.
• Develop and maintain comprehensive knowledge base articles, FAQs, and user guides.
• Train and mentor junior helpdesk staff, sharing expertise and best practices.
• Analyze customer feedback and support trends to identify areas for service improvement.
• Contribute to the development and refinement of support processes and workflows.
• Manage and prioritize incoming support tickets using a helpdesk ticketing system.
• Proactively identify potential customer issues and provide solutions before they escalate.
• Collaborate with product management and engineering teams to communicate customer needs and advocate for product enhancements.
• Ensure customer satisfaction by providing timely, accurate, and empathetic support.
• Participate in on-call rotation as needed to provide 24/7 support coverage.
• Assist in the onboarding and training of new customers.
• Stay up-to-date with product updates, new features, and industry best practices.
• Generate reports on key helpdesk metrics, such as resolution times, ticket volume, and customer satisfaction scores.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a customer service or technical helpdesk role, with at least 2 years in a senior or lead capacity.
• Proven expertise in troubleshooting complex software applications and systems.
• Strong understanding of IT support methodologies and best practices.
• Excellent diagnostic and problem-solving skills.
• Exceptional communication, listening, and interpersonal skills.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Experience in a hybrid work environment and ability to manage time effectively.
• Patience, empathy, and a strong customer-centric approach.
• Familiarity with cloud-based software and SaaS platforms is highly desirable.
• Experience in training or mentoring junior team members.

This is a significant opportunity to contribute to a leading technology company, enhance customer loyalty, and advance your career in technical support. If you are a proactive problem-solver with a passion for customer success, we encourage you to apply.

Our client is seeking a proactive and customer-focused Customer Service & Helpdesk Specialist to join their support team in Kanpur, Uttar Pradesh, IN . This role involves providing first-line technical support and exceptional customer service to our user base. You will be responsible for troubleshooting software and hardware issues, responding to customer inquiries via multiple channels (phone, email, chat), and documenting solutions. The ideal candidate possesses strong problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical challenges.

Responsibilities:

• Respond to customer support requests promptly and professionally via phone, email, and live chat.
• Diagnose and resolve technical issues related to software applications, hardware, and network connectivity.
• Guide customers through step-by-step solutions for common technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the helpdesk system.
• Contribute to the knowledge base by documenting common problems and their solutions.
• Provide feedback to the product development team regarding recurring issues and user experience improvements.
• Assist with onboarding new customers and providing basic training on product usage.
• Ensure customer satisfaction by delivering timely and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• 1-3 years of experience in a customer service or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent communication, listening, and interpersonal skills.
• Patient, empathetic, and customer-oriented approach.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk software and ticketing systems.
• Basic troubleshooting skills for hardware and network issues.
• Ability to work effectively in a team environment and manage time efficiently.
• Fluency in English and Hindi is required.

This is an excellent opportunity to build a career in customer support and technical assistance within a growing company. Join our team and make a real difference for our customers in Kanpur, Uttar Pradesh, IN .

Our client is seeking a dedicated and technically proficient Helpdesk Support Specialist to provide exceptional technical assistance to their user base. This is a fully remote position, requiring excellent communication skills and the ability to troubleshoot effectively from a distance. The ideal candidate will have a strong understanding of computer hardware, software, and network troubleshooting, with a commitment to delivering outstanding customer service. You will be the first point of contact for technical issues, resolving them efficiently and escalating when necessary.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with account setups, password resets, and access permissions.
• Document all support requests, resolutions, and technical procedures in the helpdesk ticketing system.
• Escalate complex issues to appropriate senior technical staff or third-party vendors when necessary.
• Proactively monitor system performance and identify potential issues before they impact users.
• Create and update knowledge base articles and user guides to empower users.
• Provide guidance and training to users on basic IT functions and best practices.
• Stay up-to-date with the latest technology trends and support procedures.
• Ensure adherence to company IT policies and security protocols.
• Contribute to improving the overall IT support experience for all users.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications (e.g., Microsoft Office Suite), and hardware components.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Excellent troubleshooting and problem-solving skills.
• Superb customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is required.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Reliable internet connection and a dedicated workspace are essential.

This is a great opportunity for a motivated IT professional to grow their career in a remote, supportive environment. If you excel at solving technical puzzles and enjoy helping people, apply today!

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their expanding IT Helpdesk team. This is a fully remote position, providing comprehensive technical assistance to employees across the organization. You will be the first point of contact for users experiencing hardware, software, or network issues, diagnosing and resolving problems efficiently and effectively. This role requires excellent problem-solving skills, strong communication abilities, and a customer-centric approach. You will document support requests, provide step-by-step guidance, and escalate complex issues to senior technicians when necessary. Maintaining user satisfaction and ensuring minimal disruption to productivity are key objectives. The ideal candidate is adept at troubleshooting a wide range of technical challenges in a remote work environment.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and troubleshoot operating systems and various software applications.
• Assist users with account management, password resets, and access issues.
• Document all support requests, resolutions, and user interactions in a ticketing system.
• Escalate complex technical issues to appropriate IT support teams.
• Provide clear and concise instructions to users during troubleshooting.
• Contribute to the IT knowledge base by creating and updating support articles.
• Ensure timely resolution of support tickets and maintain high levels of user satisfaction.
• Stay informed about new technologies and IT best practices.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.
• 2+ years of experience in IT support or a helpdesk role.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Experience with common business applications (e.g., Microsoft Office Suite, Google Workspace).
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving, analytical, and critical-thinking skills.
• Strong verbal and written communication skills.
• Customer-focused attitude with patience and empathy.
• Ability to work independently and manage time effectively in a remote setup.
• IT certifications (e.g., CompTIA A+, Network+) are a plus.

This is an excellent opportunity for a motivated Technical Support Specialist to contribute to a dynamic organization while enjoying the flexibility and convenience of a fully remote role.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Skills and Experience**
+ 0-1 year experience in customer service or technical support role.
+ Flexible to work in Voice and Chat Process.
+ Willing to work in Night Shifts / Rotational Shifts.
+ Willingness to Work from Office as per Hybrid Work Model.
+ Windows 10 troubleshooting, excellent communication skills and also customer service skills.
**Preferred Skills and Experience**
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is seeking enthusiastic and customer-focused individuals to join their remote Customer Service team as Technical Support Specialists. This is a fully remote position, allowing you to provide exceptional support from the comfort of your own home. You will be the first point of contact for customers experiencing technical issues with our products or services. Your primary responsibility will be to troubleshoot problems, provide clear and concise solutions, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a strong aptitude for understanding and resolving technical challenges. Key duties include responding to customer inquiries via phone, email, and chat; documenting customer interactions and resolutions accurately; escalating complex issues to senior support staff when necessary; and contributing to a knowledge base of common problems and solutions. The ideal candidate will have a passion for helping people, excellent problem-solving abilities, and at least 2 years of experience in a customer service or technical support role. Familiarity with CRM software and remote support tools is a plus. A stable internet connection and a dedicated workspace are required for this remote position. If you are a detail-oriented individual with a knack for explaining technical concepts simply and effectively, and you thrive in a remote work environment, we encourage you to apply. This is a great opportunity to grow your career in customer support and make a real difference in our customers' experience.