22 Helpdesk Support jobs in India
Helpdesk Support
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Job Description
Helpdesk Support works with other team members within the Operations Department along with team members in the Software Design and Development, Operations and Business Development departments.
Roles and Responsibilities
- Working with customers/team members to identify application and system issues and advising on the solution
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Logging and keeping records of customer queries and feature request
Qualifications
- Graduate in Computer Science, IT, Engineering or similar
Skills
- Communication skills
- Good analytical and problem-solving skills
- Presentation Skills
- Eye for detail
- Curiosity to learn
- Time Management Skills
- Good interpersonal and customer care skills
- Minimum 1 year of experience in Customer Handling and Application Training
Skills Required
customer interactions, Communication Skills, Analytical Skills, Time Management Skills, Customer Handling, application training
Helpdesk Support
Posted 1 day ago
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- Job Description :_
To attend mobile app - user requests and queries & provide a right solution.
Coordinate with internal tech team for closing the ticket within timelines.
- Requirements :_
Education : Degree in any discipline or PG Diploma with technical background
Good communication skills & confident in working with MS office & online tools
Strong Analytical abilities
Languages:
Fluent in Hindi primarily, English & additional local languages
Other conditions:
The support centre operates on a 24 x 7 shift.
6 days work week & week off will be on rotation basis
Willingness to work on Sunday shifts & holiday shifts
Experience:
1 to 2 yrs in customer management, service industry, tech support etc.
Preference:
First round may be a telephone call or a WhatsApp video call
**Job Types**: Full-time, Permanent
Pay: From ₹16,000.00 per month
**Benefits**:
- Flexible schedule
Work Location: In person
Helpdesk Support Engineer
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Position You will play a critical role in ensuring the smooth operation of hospital IT systems.
You will be the first point of contact for IT-related issues, providing technical assistance to hospital staff, troubleshooting hardware and software problems, managing helpdesk tickets, and supporting critical healthcare applications.
Your work will directly impact hospital operations, patient care, and administrative efficiency.
Key Responsibilities IT Support & Troubleshooting Provide first-level support for Hospital IT Systems including HIS, EMR, PACS, LIS, and ERP applications.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and peripherals.
Install, configure, and maintain Windows/Linux operating systems and hospital-specific applications.
Assist in user account management, including password resets and access control.
Helpdesk Management & User Assistance Monitor and manage helpdesk tickets, ensuring timely resolution of IT issues.
Document reported problems, solutions, and system configurations.
Escalate complex technical issues to higher-level IT teams or vendors as needed.
Provide both remote and on-site IT support to hospital departments and clinics.
Network & System Support Assist in maintaining hospital Wi-Fi, LAN, and VPN connectivity.
Troubleshoot basic network issues (IP configurations, connectivity problems, etc.).
Work alongside system administrators to ensure optimal system performance and security.
Training & IT Awareness Conduct IT training sessions for hospital staff on best practices and system usage.
Educate users on cybersecurity awareness and safe handling of sensitive patient data.
Provide guidance on hospital IT applications and workflows.
IT Asset Management & Maintenance Track and manage IT inventory, including desktops, laptops, printers, and accessories.
Assist in hardware procurement, setup, and disposal following hospital IT policies.
Perform routine maintenance and updates on IT systems and devices.
Qualifications B.Sc / B.E.
Knowledge of Windows OS, Linux, and basic networking.
Experience with Microsoft 365 (Outlook, Teams, OneDrive, etc.).
Strong understanding of IT troubleshooting techniques and helpdesk ticketing systems.
Familiarity with HIS, PACS, LIS, or EMR systems (preferred but not mandatory).
About Asian Heart Institute Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs.
As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.
Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise.
At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care.
We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence.
Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.
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Helpdesk Support (Contractual)
Posted 1 day ago
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- Users Interaction && Continue Shadowing with senior IT person on how to provide L1 support to users.
- Guidance on Escalation management
- Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch)
- Provide support in diagnosing hardware and software issues and troubleshooting activities
- Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup
- Understanding of Azure AD.
- Assist with backing up data and data archiving.
- Maintains the functionality of computer systems.
- Repair and Replace damaged equipment.
- Managed and maintained records on stocks of equipment.
- Tasked with planning and performing scheduled maintenance upgrades
**Who we’re looking for**:
- Ability to anticipate, identify and resolve complex issues.
- Demonstrated oral and written communication skills and ability to work cross functionally.
- Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise
**Why RoundGlass**:
RoundGlass was built on the vision that wellbeing should be at the very center of our life journey. We are not only reimagining how the world experiences wellbeing, but how companies (like our own) support the wellbeing of their people.
We’re a group of talented, socially-conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we’ve built an amazing community and we are always looking for people who share our passion. To learn more, visit our Website, Facebook, Instagram and LinkedIn.
RoundGlass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Finacle Helpdesk Support L3
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Job Description:
Essential Job Functions:
Should be skilled in following:
Basic Qualifications:
Other Qualifications:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Finacle Helpdesk Support L3
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Responsibilities:
- Finacle Application Support: Provide advanced helpdesk support for Finacle applications (CBS Version 7.0.25, UBS version 10.2.18).
- Banking Operations Understanding: Possess a strong understanding of the business logic of banks and experience handling End of Day (EOD)/Beginning of Day (BOD) operations.
- Core Banking & IT Support: Apply working knowledge of Core Banking Solutions and Banking IT support.
- Troubleshooting & Resolution: Perform troubleshooting and resolution of issues observed/reported on a day-to-day basis.
- Service Management: Utilize working experience with Service Management/Ticketing Solutions.
- Delivery Leadership: Demonstrate working experience as a Delivery Lead in similar projects.
- Communication & Collaboration: Collaborate effectively with the team and communicate clearly with stakeholders.
- Continuous Learning: Show eagerness to learn and adapt to challenging technical tasks.
Required Skills:
- Proficiency in Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18) .
- Understanding of Business Logic of banks , and experience handling EOD/BOD operations.
- Proficiency in Core Banking Solutions and Banking IT support .
- Strong skills in Troubleshooting and Resolution of issues.
- Proficiency with Service Management/Ticketing Solutions .
- Strong problem-solving and analytical skills.
- Effective communication and teamwork abilities.
- Eagerness to learn and adapt to challenging technical tasks.
Skills Required
Banking Operations, Core Banking, It Support, Service Management
Finacle Helpdesk Support L1
Posted today
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Job Description:
Essential Job Functions:
Should be skilled in following:
Basic Qualifications:
Other Qualifications:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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IT Helpdesk Support I
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Our India team is a critical product development and innovation hub for the company, with many of the company’s key products and technology initiatives created and developed by this team. Bloomreach Search and Merchandising (brSM) was built and shipped out of our India office.
We are currently allowing flexibility for all our employees to work from home until it is deemed safe for us to return back to the office.
Become an IT Help Desk Support member for Bloomreach! You will be a part of our technical help desk team by providing excellent service and resolving all technical issues for our employees.
Our company provides the best digital experience for the top international e-commerce companies. Your work will impact hundreds of millions of customers in the online space. You will work in our Bangalore offices and from home on a full-time basis , and be part of the GIST (Global Information Security & Technology) Team .
Tasks and responsibilities
Remote
Onsite
Requirements
Technical
Professional
More things you'll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work remote-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
The elaborates on our stellar 4.6/5 rating. The Culture score is even higher at 4.9/5
Personal Development:
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.
#LI-Remote
Our Perks and Benefits
Stock Equity Plan
One of Bloomreach’s core values is OWN. As Bloomreach grows and becomes more valuable, we want all of our employees to have a share in the success through ownership of Bloomreach stock. An OWNership mindset drives team members to think like true owners in how they operate in their day-to-day roles and in how we serve our customers.
Resident Coach
Our resident coach is an experienced communication and decision-making expert, available to help employees work through any personal or professional challenges.
Leadership Development Program
Managers are the key to the company’s success. We develop our managers across several key dimensions through regular feedback surveys, mentoring, and educational resources.
Company Performance Bonus
At Bloomreach, everyone participates in the company's success—not just through stock options, but also through regular bonuses, paid out every 6 months.
DisConnect Days
We’ve learned that the boundaries between work and life have blurred. Therefore, we provide one “DisConnect Day” each quarter, where the company shuts down so our people can enjoy time to relax and recharge.
Education Budget
Bloomreachers are granted an education stipend which renews each year. Buy some books, take an NLP class, or join a networking group!
Finacle Helpdesk Support L1
Posted today
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Job Description
Roles and Responsibilities :
Should be skilled in following:
- Knowledge of Finacle Menu Options (CBS 7. 0. 25/ UBS version 10. 2. 18), Business Logic of banks, handling calls, managing EOD/ BOD operations of bank
- Knowledge of Core Banking Solutions, banking support
- Troubleshooting of issues observed/reported on day to day basis Working knowledge on Service Ticketing/ Management Solutions
- Minimum One year experience of working in Similar Projects as Application L1 at Scheduled Commercial Banks in India
Basic Qualifications:
- Should be Science/ Commerce/Engineering Graduate, preferably, BE/B. Tech/MCA/MBA
- Strong problem-solving and analytical skills
- Effective communication and teamwork abilities
- Eagerness to learn and adapt to challenging technical tasks
Other Qualifications:
- Advanced degree in a related field is a plus
- Relevant certifications or training a plus
Skills Required
Core Banking Solutions, Troubleshooting
IT Helpdesk Support - Mumbai
Posted 1 day ago
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Job Description
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 110 offices worldwide.
**#LI-HT1**
**Job Description**:
Scope:
- To raise Help Desk calls for all user queries coming into the central IT Help Desk mailbox.
- To schedule calls, using Turner & Townsend’s Help Desk system, to the Global IT Technical Support team.
- To monitor alerts and raise preventative maintenance calls with other members of the Global IT Team.
- To assist members of the Global IT team in the delivery of IT services across the business.
Responsibilities will include:
- Checking of system alerts and escalation to the relevant IT team
- Checking of global backups, identifying actions from failures, and liaising with local administration support regarding backup tapes
- Updating the IT asset database (hardware and software)
- Working within a streamlined globally distributed IT team providing all levels of 1st line support (creating new users, processing leavers, password resets, modifying mail/security group membership, FTP site administration)
- Updating of process and procedures documentation
- Logging calls with 3rd party providers where necessary
- Liaise with the Business and build positive working relationships
- Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)
Essential Skills:
- Must have a high standard of customer service experience
- Excellent written and oral communication skills
- Experience of working in a helpdesk/1st line support environment
- A demonstrated ability of basic IT support tasks
- ** #LI-HT1**
**Qualifications**:
- 2- 5 years’ experience of logging & scheduling calls
- Proven track record of working in a Help Desk or Call Centre environment
- Exposure to and working experience of working in an IT 1st line support environment
- Intermediate skills in Microsoft Office
**#LI-HT1**
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
**#LI-HT1