3,164 Helpdesk Support jobs in India

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.

Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.

Key Skills & Competencies

   Open to work in 24*7 shift environment.

• Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
• Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
• Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
• Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
• Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
• Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
• Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. 
• Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
• Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

   Familiar with working on Windows, Linux, Networking & Cloud technologies.

   Good command in Microsoft Excel and PowerPoint for reporting and presentations.

   Excellent English communication and customer handling skills.

   Proficiency in IT Service Management tools.

   Knowledge of ITIL practices and methodologies.

Our client is seeking a dedicated and technically proficient Helpdesk Support Specialist to provide exceptional technical assistance to their user base. This is a fully remote position, requiring excellent communication skills and the ability to troubleshoot effectively from a distance. The ideal candidate will have a strong understanding of computer hardware, software, and network troubleshooting, with a commitment to delivering outstanding customer service. You will be the first point of contact for technical issues, resolving them efficiently and escalating when necessary.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with account setups, password resets, and access permissions.
• Document all support requests, resolutions, and technical procedures in the helpdesk ticketing system.
• Escalate complex issues to appropriate senior technical staff or third-party vendors when necessary.
• Proactively monitor system performance and identify potential issues before they impact users.
• Create and update knowledge base articles and user guides to empower users.
• Provide guidance and training to users on basic IT functions and best practices.
• Stay up-to-date with the latest technology trends and support procedures.
• Ensure adherence to company IT policies and security protocols.
• Contribute to improving the overall IT support experience for all users.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a helpdesk or technical support role.
• Strong knowledge of operating systems (Windows, macOS), common software applications (e.g., Microsoft Office Suite), and hardware components.
• Familiarity with network protocols (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Excellent troubleshooting and problem-solving skills.
• Superb customer service and communication skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is required.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
• Reliable internet connection and a dedicated workspace are essential.

This is a great opportunity for a motivated IT professional to grow their career in a remote, supportive environment. If you excel at solving technical puzzles and enjoy helping people, apply today!

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
General Duties and Responsibilities:In this role you will be responsible for:
Responsible for SLA's & KPI's
Responsible for customer/stakeholder relationship management.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
Requirements for this role include:
Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication & Presentation skills
People Management skills
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Our client is seeking a proactive and customer-focused Customer Service & Helpdesk Specialist to join their support team in Kanpur, Uttar Pradesh, IN . This role involves providing first-line technical support and exceptional customer service to our user base. You will be responsible for troubleshooting software and hardware issues, responding to customer inquiries via multiple channels (phone, email, chat), and documenting solutions. The ideal candidate possesses strong problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical challenges.

Responsibilities:

• Respond to customer support requests promptly and professionally via phone, email, and live chat.
• Diagnose and resolve technical issues related to software applications, hardware, and network connectivity.
• Guide customers through step-by-step solutions for common technical problems.
• Escalate complex issues to higher-level support teams when necessary.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the helpdesk system.
• Contribute to the knowledge base by documenting common problems and their solutions.
• Provide feedback to the product development team regarding recurring issues and user experience improvements.
• Assist with onboarding new customers and providing basic training on product usage.
• Ensure customer satisfaction by delivering timely and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• 1-3 years of experience in a customer service or technical support role.
• Strong understanding of common operating systems (Windows, macOS) and software applications.
• Excellent communication, listening, and interpersonal skills.
• Patient, empathetic, and customer-oriented approach.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk software and ticketing systems.
• Basic troubleshooting skills for hardware and network issues.
• Ability to work effectively in a team environment and manage time efficiently.
• Fluency in English and Hindi is required.

This is an excellent opportunity to build a career in customer support and technical assistance within a growing company. Join our team and make a real difference for our customers in Kanpur, Uttar Pradesh, IN .

Our client, a leading software solutions provider, is seeking a dedicated and experienced Senior Customer Support Specialist for their Technical Helpdesk. This role offers a hybrid work model, requiring on-site presence in Lucknow for team collaboration and critical support, with remote flexibility for daily operations. You will be the primary point of contact for clients facing technical issues, providing timely and effective resolutions. This position demands excellent communication skills, a strong technical aptitude, and a commitment to customer satisfaction.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, resolving software and hardware issues.
• Diagnose and troubleshoot complex technical problems, escalating issues when necessary to higher-level support or engineering teams.
• Guide customers through step-by-step solutions and educate them on product features and functionalities.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the helpdesk system.
• Develop and update knowledge base articles, FAQs, and troubleshooting guides for internal and external use.
• Identify recurring technical issues and provide feedback to the product development team for improvement.
• Monitor system performance and identify potential issues before they impact customers.
• Train and mentor junior support specialists, sharing knowledge and best practices.
• Contribute to the continuous improvement of support processes and service levels.
• Handle customer escalations with professionalism and a focus on retention.
• Participate in team meetings, both on-site and remotely, to discuss performance and strategies.
• Ensure all client interactions reflect the company's commitment to exceptional service.
• Assist with remote client onboarding and initial setup guidance.
• Conduct regular quality assurance checks on support tickets and responses.
• Stay updated on product releases, updates, and new features.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical customer support or helpdesk roles.
• Proficiency in troubleshooting operating systems (Windows, macOS), networking concepts, and common software applications.
• Experience with CRM or helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving, analytical, and diagnostic skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
• Patience, empathy, and a customer-centric approach.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience in a hybrid work environment, balancing on-site and remote responsibilities.
• Willingness to work on-site in Lucknow, Uttar Pradesh, IN for required team and critical support activities.

We are looking for a seasoned professional who can deliver outstanding technical support and contribute to a positive customer experience. If you are passionate about technology and helping others, this hybrid role is an excellent opportunity.

Our client, a rapidly growing technology services company, is seeking an experienced and motivated Technical Support Lead to manage their IT Helpdesk operations in **Surat, Gujarat**. This role is critical for ensuring timely and effective resolution of technical issues, maintaining high levels of customer satisfaction, and leading a team of skilled support technicians. You will be responsible for overseeing daily helpdesk operations, developing support processes, and contributing to the overall IT infrastructure stability. This hybrid role allows for a blend of in-office collaboration and remote work flexibility.

Key Responsibilities:

• Lead and mentor a team of IT Support Technicians, ensuring efficient and high-quality service delivery.
  
• Manage the daily operations of the IT Helpdesk, including ticket assignment, prioritization, and resolution tracking.
  
• Develop and implement standardized support procedures and best practices to improve efficiency and effectiveness.
  
• Provide Tier 2 and Tier 3 technical support for hardware, software, and network-related issues.
  
• Troubleshoot complex technical problems, identify root causes, and implement long-term solutions.
  
• Manage user accounts, permissions, and access to company systems and applications.
  
• Oversee the installation, configuration, and maintenance of hardware and software.
  
• Ensure timely and accurate documentation of support requests, solutions, and system configurations.
  
• Collaborate with other IT teams (e.g., Network Operations, System Administration) to resolve escalated issues.
  
• Monitor helpdesk performance metrics and provide regular reports on team productivity, ticket resolution times, and customer satisfaction.
  
• Identify training needs for the support team and develop training programs.
  
• Contribute to the continuous improvement of the IT support function.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
  
• Minimum of 4 years of experience in IT support, with at least 1-2 years in a lead or supervisory role.
  
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
  
• Experience with network troubleshooting (TCP/IP, DNS, DHCP).
  
• Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk).
  
• Excellent problem-solving, analytical, and diagnostic skills.
  
• Strong leadership and team management abilities.
  
• Exceptional communication and customer service skills.
  
• Ability to prioritize and manage multiple tasks effectively.
  
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus.
  
• Willingness to work a hybrid schedule, balancing on-site and remote work.

Join our client's team in **Surat, Gujarat**, and take a leading role in delivering exceptional IT support services.