422 Hilton Worldwide jobs in India
Account Manager South India - Hilton Worldwide Sales (HWS) India
Posted 2 days ago
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Job Description
An Account Manager, Hilton Worldwide Sales (HWS) will manage and grow the value and share of wallet accounts for Hilton Worldwide. You will look after these accounts on a local, national, international and global basis, where relevant, and be accountable for the performance of selected accounts at all these levels. You will create and communicate account strategies to drive increased market share and demonstrate value to both internal and external customers.
+ Develop strategy and direction for the account base in line with Hilton's revenue strategies
+ Accountable for the delivery of the strategy and activities of their account base
+ Identify and evaluate new business opportunities within current account base
+ Execute strategic Account Development Plans (ADP) and support communications of key messages internally and externally
+ Develop strong relationships with key hotels that receive business from the account portfolio and understand the hotels' individual strategy
**HOW YOU WILL MAKE AN IMPACT**
Your role is important, and below are some of the fundamental job duties that make your work unique.
Planning Activities
+ Establish procedures and processes in relation to managing the account portfolio to drive market share
+ Implement plans to ensure overall strategic direction of the account base and support Hilton's revenue strategies
+ Ensure relevant updates are sent to internal and external stakeholders
+ Establish and develop long term effective working relationships with key customers to drive business
+ Network with sub account handlers and global leads where relevant
+ Strengthen relationships with key hotels and align strategies where relevant
+ Maximise all opportunities by developing relationships with third parties (MICE agents and Travel Management Company (TMC))
+ Build, implement and communicate the account strategies, and deliver the expected targets
+ Develop account plans that specify objectives, timescales and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration
+ Accurately identify the level of influence and decision-making power of contacts in the customer organization and use these to secure business
+ Accountable for communicating the strategy, ADP, and activities on a quarterly basis, along with relevant issues, opportunities, and successes
+ Review customer base to determine new opportunities for account penetration
Organizing Activities
+ Ensure participation and attendance at industry conferences and events
+ Ensure information relating to customer requirements, interests and marketing activities is kept up to date through the use of relevant Hilton procedures
+ Review ADP on a quarterly basis and update records accordingly
+ Maintain Salesforce to ensure accurate and up-to-date customer account information is kept
Directing Activities
+ Ensure ADP is followed and achieved, while taking and providing feedback as necessary
+ Provide accurate management reports to review account performance and communicate future plans accordingly
+ Implement account specific marketing initiatives to help drive the business
+ Agree marketing activity to underpin the account strategies and deliver increase market share
+ Assess actual performance versus the target to ensure success and take corrective actions where necessary
+ Monitor and review the impact of marketing initiatives on the account strategy
**WHY YOU'LL BE A GREAT FIT**
You have these minimum qualifications:
+ Bachelor's degree (BA / BS)
+ 3 to 5 years' experience, preferably in above-property set up
+ Significant work experience in customer-facing, revenue-generating roles, including management experience
+ Excellent communication skills: presentations, written and public speaking
+ Ability to direct collaboration among cross-functional teams, including external resources
+ Ability to analyse departmental financial data in order to make strategic and tactical decisions
+ Lead by example to resolve conflicts, introduce change and ensure collaboration among others
+ Demonstrate the highest standards of ethical behaviour and absolute discretion with sensitive information
+ Ability to take initiative to identify, prioritise and implement, and adjust actions required to achieve functional goals
+ Strong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems
+ Proven understanding of client's business, including business plans, competitive environment and distribution channels, and product financials
+ Extensive understanding of local market and industry in order to make recommendations on how to achieve the targets
+ Good understanding of sales process, tools, measurements, and systems
+ Understanding of competition and marketing strategies
+ Strong in account management and budget development
+ Strong persuading and influencing skills
+ Ability to work independently with minimal control and direction
+ Ability to think and articulate a vision for business sales and capable of translating this into practical and tangible actions
+ Take calculated risks to achieve results in consultation with immediate supervisor and other relevant team members
+ Good relationship management skills and present the appropriate professional image to customers and external contacts
+ Ability to handle more than one task / situation at a time
+ Fluency in spoken and written English
+ Flexibility to travel as required
It would be useful if you have:
+ Hospitality industry experience preferred in Sales, Marketing, Revenue or Operating roles
+ In-depth knowledge of business sector
**WHAT IT IS LIKE WORKING FOR HILTON**
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it's like to be on Team Hilton!
**Job:** _Sales_
**Title:** _Account Manager South India - Hilton Worldwide Sales (HWS) India_
**Location:** _null_
**Requisition ID:** _APA014QY_
**EOE/AA/Disabled/Veterans**
Captains - Hotel Management
Posted 23 days ago
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Job Description
Company Overview
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Job Overview
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- Oversee daily operations in the restaurant time management to ensure to interact seamlessly with smooth functioning guests and and guest satisfaction.
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- Supervise and guide staff to uphold quality and service standards consistently.
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- Facilitate effective communication between kitchen staff and front-of-house to ensure seamless operations.
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- Facilitate staff training sessions to maintain knowledge of events and new offerings.
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Stewards - Hotel Management
Posted 23 days ago
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Job Description
Company Overview
Gamut HR Solutions, headquartered in Hyderabad, specializes in connecting individuals with the right job opportunities. As a boutique firm with 2-10 employees, we offer personalized services to help candidates find roles that match their skills and aspirations. Discover more about us at gamuthrsolutions.com .
Job Overview
We are seeking enthusiastic Stewards to join our team in Hyderabad. This full-time, junior-level position requires candidates with 1 to 3 years of experience in hotel management. As a Steward, you will play a crucial role in ensuring smooth service operations and maintaining high standards of food and beverage services.
Qualifications and Skills
- Extensive knowledge of food handling protocols to ensure safety and quality at all times (Mandatory skill).
- Proven ability to arrange table settings correctly, enhancing guests' dining experience (Mandatory skill).
- Experience in dishwashing and maintaining cleanliness of kitchen and dining areas (Mandatory skill).
- Proficient in banquet setup to accommodate various events and customer needs with precision.
- Strong guest service skills to provide a welcoming and memorable experience for patrons.
- Expertise in buffet presentation ensuring aesthetically pleasing and organized food displays.
- Effective waste management techniques to minimize waste and promote sustainability.
- Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
Roles and Responsibilities
- Assist in the setup and breakdown of dining areas, ensuring readiness for service.
- Maintain cleanliness and organization of service stations and work areas.
- Ensure tables are properly set with appropriate tableware, ensuring consistent quality.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders to guests.
- Deliver excellent guest service by addressing any concerns or requests promptly and professionally.
- Support in inventory management and restocking of supplies as necessary.
- Adhere to health and safety regulations while handling food and beverages.
- Continuously seek ways to improve efficiency and service quality within the team.
Adjunct Professor - Hotel Management
Posted 12 days ago
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Job Description
Vice Principal - Hotel Management & Catering Technology
Posted 5 days ago
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Job Description
Parul University is seeking candidates who will drive academic and administrative excellence within the faculty. Key responsibilities include ensuring the efficient conduct of classes, examinations, and technical training programs, fostering innovation and research, strengthening industry partnerships, and promoting international collaborations and exchange programs.
Eligibility Criteria:
1. PhD degree in Hotel Management or related domain
2. Minimum 15 years of experience in teaching / research/ industry with at least 3+ years of academic administrative experience.
Interested candidates can send their updated CVs to
Hotel Revenue Management Analyst
Posted 20 days ago
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Job Description
Senior Operations Manager - Hotel & Resort Management
Posted 14 days ago
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Job Description
The ideal candidate possesses extensive experience in hotel operations, a strong understanding of hospitality management principles, and a passion for excellence in guest service. You will lead a dispersed team, implement best practices, and contribute to the overall strategic direction of the hospitality division.
Key Responsibilities:
- Oversee day-to-day operations of assigned hotel and resort properties, ensuring high standards of service delivery.
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Lead, mentor, and develop a team of property managers and operational staff across multiple locations.
- Ensure compliance with all health, safety, and regulatory standards.
- Develop and maintain strong relationships with vendors, suppliers, and local authorities.
- Implement and monitor key performance indicators (KPIs) to track operational performance.
- Drive initiatives for continuous improvement in all aspects of hotel operations.
- Collaborate with marketing and sales teams to support business development efforts.
- Respond effectively to guest feedback and resolve operational issues promptly.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel and resort operations management.
- Proven track record of successfully managing multiple properties or large-scale hotel operations.
- Strong understanding of hospitality industry trends, best practices, and financial management.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Demonstrated ability to drive operational excellence and achieve financial goals.
- Strong problem-solving and decision-making abilities.
- Ability to manage and motivate a remote team effectively.
- Willingness to travel occasionally for site visits and client meetings if required.
This is a significant opportunity to lead and shape the operational success of premium hospitality assets. This role is technically linked to Pune, Maharashtra, IN , but operates remotely.
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Customer Service
Posted 23 days ago
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Job Description
Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
Customer Service
Posted 27 days ago
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Job Description
Job Title: International Voice Process Executive
Location: Noida (Work from Office)
Shift Timing: Night Shift (No cab facility)
Salary: 40,000 45,000/month (CTC)
Job Description:
We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.
Key Responsibilities:
Handle outbound and inbound calls for international clients
Resolve customer queries efficiently and professionally
Maintain accurate call records and customer information
Achieve performance targets as per process requirements
Candidate Requirements:
Excellent verbal communication skills in English
Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)
Willingness to work night shifts
Immediate joiners preferred
Contact Details:
Interested candidates can directly connect via:
Name: Meenakshi Garg
Mobile:
Email:
Perks & Benefits:
Attractive incentive structure
Professional growth opportunities
International process exposure
Note: This is a work-from-office opportunity only. No cab facility available.
Customer Service
Posted 30 days ago
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Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work