808 Home Based jobs in India

Social Media Top Team is a full service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Offer

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

The Profile

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

The Employer

Our client is a full-service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

Job Description

Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.

As part of the Global Support and Maintenance group, the Support Engineer will be
 Responsible for the technical support of the company’s products and solutions
Take ownership of customer issues reported and see problems through to resolution on site or
remotely, per need
esearch, diagnose, troubleshoot and identify solutions to resolve customer issues
esolve time critical deployment and production issues
rovide customer support, technical issues resolution and improvements within the agreed SLA,
on-site and remotely
rovide prompt and accurate feedback to customers
nsure proper recording and closure of all issues
repare accurate and timely reports
ocument knowledge in the form of knowledge base tech notes and articles
articipation in providing training to customers as required
articipate in the On-Call duty rotation

Requirements:
Flexible location
xperience with customer facing activities in an international environment
nowledgeable in customer support processes, tooling and troubleshooting
nowledge in networking: TCP/IP, switching, routing – Must
 erience with Linux/Unix based systems – Must
 erience in the mobile and Telco markets (working with telco providers) – advantage
 erience with load balancers –advantage
 wledge with VM environments, NFV and SDN – advantage
 ipting knowledge (perl/python/bash) – advantage
 f-learning and self- motivated
olve problems independently and creatively
eam player and capability working with cross company teams abroad and in the HQ
igh level of communication and reporting
xcellent communications skills in English (read and write)

Qualifications:
Sc/BA degree or equivalent work experience.
+ years of experience as a customer support/services engineer
nternational work experience and cultural awareness an advantage
xperience with global support organizations working with support teams abroad