47 Home Based jobs in India

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What we are looking for

Role: Servicenow -VA

Experience Range: 4 – 8 Years

Location: Pan India

Must Have:

• Collaborate with cross-functional teams including analysts, UI/UX designers, and other developers to understand business requirements and design virtual agent solutions within the ServiceNow platform.
• Design, configure, and develop virtual agent conversations using ServiceNow's Virtual Agent Designer, incorporating relevant skills, decision trees, intents, and natural language understanding (NLU) capabilities.
• Leverage your expertise in NLP to create natural and user-friendly conversations that provide accurate and contextually relevant responses to user queries.
• Integrate virtual agents with various ServiceNow modules and external systems, ensuring seamless data flow and process automation.
• Develop and maintain custom integrations, APIs, and scripts to enhance the capabilities of virtual agents and enable interactions with external systems.
• Continuously monitor and analyse virtual agent performance, making iterative improvements to enhance accuracy, user satisfaction, and efficiency.
• Collaborate with UI/UX designers to ensure the virtual agent's interface is visually appealing, intuitive, and aligned with the organization's branding guidelines.
• Stay up to date with industry trends, emerging technologies, and best practices related to virtual agents, NLP, and AI-driven solutions.
• Participate in code reviews, knowledge sharing sessions, and provide technical guidance to junior developers as needed.

Good to Have:

• Bachelor’s degree in computer science, Information Technology, or related field; or equivalent work experience.
• Proven experience as a ServiceNow Virtual Agent Developer, with a strong portfolio showcasing successful virtual agent implementations.
• Proficiency in configuring and designing virtual agent conversations using ServiceNow's Virtual Agent Designer.
• Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver accurate responses.
• Experience with ServiceNow platform development, including scripting (JavaScript, Glide), integrations, and APIs.
• Strong problem-solving skills and the ability to troubleshoot technical issues related to virtual agent functionality and integration.
• Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
• ServiceNow certification(s) in Virtual Agent Development is a plus.
• Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Essential:

• Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.
• Strong teamwork and collaboration skills, coupled with the ability to work independently when required.
• ServiceNow certification(s) in Virtual Agent Development is a plus.
• Previous experience in developing chatbots or virtual agents for IT service management (ITSM) and customer service use cases is highly desirable.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

• Managing complex executive calendars, scheduling appointments, and coordinating meetings across different time zones.
• Handling all incoming and outgoing correspondence, including emails, phone calls, and messages, with professionalism and efficiency.
• Preparing and editing documents, presentations, spreadsheets, and reports with high accuracy.
• Conducting research on various topics as needed and summarizing findings.
• Organizing and maintaining digital files and databases.
• Coordinating travel arrangements and managing itineraries.
• Assisting with project management tasks, including tracking deadlines and coordinating team efforts.
• Onboarding new team members remotely and providing administrative assistance.
• Proactively identifying and resolving administrative issues.
• Acting as a primary point of contact for internal and external stakeholders.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Minimum of 5 years of experience as a Virtual Assistant or Executive Assistant, with a proven track record in remote support.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
• Experience with project management software (e.g., Asana, Trello, Monday.com) and CRM systems.
• Exceptional organizational and time management skills.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently, manage workload effectively, and maintain confidentiality.
• Reliable high-speed internet connection and a dedicated home office setup.

• Manage complex and dynamic calendars, scheduling meetings, appointments, and travel arrangements across multiple time zones.
• Screen and prioritize incoming communications, including emails, phone calls, and mail, responding or redirecting as appropriate.
• Prepare and edit correspondence, reports, presentations, and other documents with a high degree of accuracy.
• Conduct research on various topics as requested by executives.
• Organize and maintain digital filing systems and databases for efficient retrieval of information.
• Coordinate logistics for virtual meetings, including preparing agendas, taking minutes, and distributing action items.
• Assist with personal errands and tasks for executives as needed.
• Liaise with internal departments and external contacts on behalf of executives.
• Proactively identify areas for process improvement and implement solutions to enhance administrative efficiency.
• Maintain confidentiality and exercise sound judgment in handling sensitive information.
• Provide support for special projects as assigned.
• Ensure seamless communication flow between executives and other team members.

• Manage executive calendars, scheduling appointments, meetings, and travel arrangements.
• Screen and prioritize emails and phone calls, responding to inquiries as appropriate.
• Prepare reports, presentations, and other documents.
• Conduct research and compile information as requested by executives.
• Organize and maintain digital files and records.
• Handle correspondence and communications with internal and external stakeholders.
• Coordinate and manage virtual meetings, including setting up conference calls and preparing agendas.
• Assist with project management tasks, tracking deadlines and ensuring follow-through.
• Process expense reports and manage invoices.
• Proactively identify and address potential administrative issues.
• Maintain a high level of professionalism and discretion in all interactions.
• Adapt to changing priorities and manage multiple tasks efficiently in a remote environment.
• Liaise with other departments and external partners to facilitate smooth communication.
• Onboard new remote employees by preparing necessary documentation and resources.
• Support event planning for virtual team gatherings and company events.

• Proven experience as an Executive Assistant, Virtual Assistant, or in a similar administrative role.
• Exceptional organizational and time management skills.
• Proficiency in office productivity suites (e.g., Microsoft Office Suite, Google Workspace).
• Excellent written and verbal communication skills.
• Familiarity with virtual collaboration tools (e.g., Zoom, Slack, Microsoft Teams).
• Ability to work independently and take initiative.
• High level of attention to detail and accuracy.
• Strong problem-solving skills and a proactive approach.
• Discretion and the ability to handle confidential information.
• Minimum of a Bachelor's degree in Business Administration or a related field, or equivalent practical experience.
• Previous experience supporting C-level executives is highly desirable.
• Comfortable working in a dynamic, remote setting.

• Manage and organize email inboxes, responding to inquiries promptly.
• Schedule meetings, appointments, and manage calendars for executives.
• Coordinate travel arrangements, including flights, accommodation, and transportation.
• Prepare and edit documents, reports, and presentations.
• Maintain organized digital filing systems and databases.
• Conduct online research on various topics as required.
• Manage social media platforms and schedule posts.
• Provide customer support via email and phone.
• Assist with project management tasks as needed.
• Handle other administrative duties as assigned.

• Proven experience as a Virtual Assistant or in a similar administrative role.
• Excellent organizational and time management skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Strong written and verbal communication skills.
• Experience with calendar management and scheduling tools.
• Ability to work independently and proactively.
• Tech-savvy with the ability to learn new software quickly.
• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Reliable internet connection and a dedicated home office setup.