421 Hospitality Sector jobs in India

• Direct and manage all day-to-day operational aspects of the hospitality venue, including front office, F&B, housekeeping, and maintenance.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Recruit, train, supervise, and evaluate operational staff, fostering a positive and productive work environment.
• Manage budgets, control costs, and identify opportunities for revenue enhancement and profit maximization.
• Ensure adherence to all health, safety, and sanitation regulations and standards.
• Monitor inventory levels and manage supplier relationships to ensure optimal stock availability and cost-effectiveness.
• Handle guest complaints and service issues effectively, ensuring swift and satisfactory resolutions.
• Collaborate with marketing and sales teams to support promotional activities and achieve business objectives.
• Prepare regular operational reports for senior management, highlighting key performance indicators and areas for improvement.
• Implement and oversee the adoption of new technologies and systems to streamline operations.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hospitality operations management.
• Demonstrated ability to lead and motivate diverse teams.
• Strong financial acumen, with experience in budgeting and P&L management.
• In-depth knowledge of hospitality best practices and industry trends.
• Excellent customer service and conflict resolution skills.
• Proficiency in property management systems (PMS) and other relevant software.
• Exceptional communication and interpersonal abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.

• Develop, implement, and monitor comprehensive sanitation programs and procedures tailored to the hospitality industry.
• Conduct regular inspections of all food service areas, guest rooms, public spaces, and back-of-house operations to ensure compliance with health and safety regulations.
• Train and supervise cleaning staff, providing guidance on best practices, proper use of cleaning agents, and equipment maintenance.
• Manage inventory of cleaning supplies and equipment, ensuring cost-effectiveness and availability.
• Investigate and address any hygiene-related complaints or incidents promptly and efficiently.
• Stay updated on the latest trends and advancements in cleaning technology and sanitation science.
• Collaborate with department heads to integrate hygiene best practices into daily operations.
• Prepare detailed reports on inspection findings, corrective actions, and sanitation program effectiveness.
• Ensure adherence to local, state, and national health codes and standards.
• Promote a culture of cleanliness and safety throughout the organization.

• Proven experience in a similar role within the hospitality or healthcare sector.
• In-depth knowledge of HACCP, GMP, and other relevant food safety and sanitation standards.
• Excellent understanding of cleaning chemicals, their safe handling, and effective application.
• Strong leadership and team management skills.
• Exceptional attention to detail and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in a relevant hygiene or sanitation discipline is a plus.
• Familiarity with standard cleaning equipment and their maintenance.
• Must be able to work flexible hours, including weekends and holidays as needed.

• Supervise and direct a team of cleaning and sanitation staff, providing training and guidance.
• Develop, implement, and monitor daily, weekly, and monthly cleaning schedules and checklists.
• Ensure all areas of the property, including guest rooms, public spaces, and back-of-house areas, are cleaned and sanitized to the highest standards.
• Conduct regular inspections of cleaning quality and adherence to protocols.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper storage.
• Train new staff members on cleaning procedures, safety protocols, and the proper use of cleaning chemicals and equipment.
• Implement and enforce health, safety, and sanitation regulations, including those related to COVID-19 protocols.
• Respond promptly to guest complaints or special cleaning requests.
• Work collaboratively with other departments, such as housekeeping and maintenance, to address issues and ensure a seamless guest experience.
• Maintain records of cleaning activities, staff performance, and supply usage.
• Identify opportunities for process improvements to enhance efficiency and effectiveness of cleaning operations.
• Lead by example, demonstrating a commitment to excellence in sanitation.

• High school diploma or equivalent; further education or certification in hospitality management or sanitation is a plus.
• Minimum of 4 years of experience in cleaning, janitorial services, or sanitation, with at least 2 years in a supervisory role.
• Proven experience in the hospitality industry is highly preferred.
• Thorough knowledge of cleaning chemicals, supplies, and equipment, and their safe use.
• Understanding of health and safety regulations related to sanitation.
• Excellent leadership, communication, and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to train and motivate a team.
• Attention to detail and a commitment to maintaining high standards.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Develop and execute comprehensive revenue management strategies to optimize occupancy, rates, and revenue across all properties.
• Analyze historical data, market trends, competitor pricing, and demand forecasts to set optimal pricing strategies.
• Manage inventory across all distribution channels, ensuring effective room or service allocation.
• Implement dynamic pricing models and adjust rates based on real-time market conditions.
• Collaborate with Sales, Marketing, and Operations teams to align revenue management efforts with overall business objectives.
• Prepare regular reports and presentations on revenue performance, key performance indicators (KPIs), and market insights.
• Identify opportunities for upselling and cross-selling to enhance guest value and revenue.
• Monitor booking pace, cancellation rates, and other key metrics to identify potential risks and opportunities.
• Utilize revenue management systems (RMS) and other relevant software tools effectively.
• Provide guidance and training to property-level teams on revenue management best practices.
• Stay informed about the latest trends and technologies in revenue management and the hospitality industry.

• Bachelor's degree in Hospitality Management, Business Administration, Economics, or a related field.
• Minimum of 5 years of experience in revenue management, preferably within the hotel or tourism sector.
• Proven track record of successfully increasing revenue and profitability through effective revenue management strategies.
• Strong analytical skills with the ability to interpret complex data and make informed decisions.
• Proficiency in revenue management systems (RMS), Property Management Systems (PMS), and forecasting tools.
• Excellent understanding of pricing strategies, inventory control, and market segmentation.
• Strong communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Knowledge of online travel agencies (OTAs) and other distribution channels.
• Strategic thinking and a proactive approach to problem-solving.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.

Job Title: International Voice Process Executive

Location: Noida (Work from Office)

Shift Timing: Night Shift (No cab facility)

Salary: 40,000 45,000/month (CTC)

Job Description:

We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.

Key Responsibilities:

Handle outbound and inbound calls for international clients

Resolve customer queries efficiently and professionally

Maintain accurate call records and customer information

Achieve performance targets as per process requirements

Candidate Requirements:

Excellent verbal communication skills in English

Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)

Willingness to work night shifts

Immediate joiners preferred

Contact Details:

Interested candidates can directly connect via:

Name: Meenakshi Garg

Mobile:

Email:

Perks & Benefits:

Attractive incentive structure

Professional growth opportunities

International process exposure

Note: This is a work-from-office opportunity only. No cab facility available.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists 

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work