8,585 Hospitality Staff jobs in India
Remote Hospitality Customer Service Specialist
Posted 2 days ago
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Job Description
- Answering customer inquiries via phone, email, and live chat regarding bookings, services, and general information.
- Resolving customer complaints and issues in a timely and satisfactory manner.
- Providing detailed information on travel packages, accommodation options, and tourism activities.
- Assisting customers with booking modifications, cancellations, and re-arrangements.
- Escalating complex issues to appropriate departments or supervisors.
- Maintaining accurate customer records and interaction logs.
- Gathering customer feedback and reporting insights to improve services.
- Proactively identifying customer needs and offering solutions.
- Adhering to company policies and service standards.
- Collaborating with team members and supervisors to achieve service goals.
- Proven experience in customer service, preferably in the hospitality or tourism industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Demonstrated ability to handle stressful situations with a positive attitude.
- A reliable internet connection and a dedicated workspace are required.
Remote Hospitality Customer Service Representative
Posted 6 days ago
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Job Description
Key Responsibilities:
- Respond to guest inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about services, amenities, booking procedures, and special offers.
- Assist guests with reservations, modifications, and cancellations.
- Handle guest complaints and resolve issues promptly and effectively, escalating when necessary.
- Maintain a high level of product knowledge regarding our client's hospitality services and local attractions.
- Process payments and ensure accuracy of billing information.
- Collaborate with other departments (e.g., operations, sales) to ensure guest satisfaction.
- Document all guest interactions and resolutions in the CRM system.
- Proactively identify opportunities to enhance the guest experience.
- Stay updated on industry trends and best practices in hospitality customer service.
- Contribute to team goals and departmental objectives.
- Utilize company-provided tools and technology to deliver excellent service.
- Proven experience in customer service, preferably within the hospitality industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using CRM software and online communication tools.
- Ability to work independently and manage time effectively in a remote setting.
- High-speed internet connection and a dedicated, quiet workspace.
- Flexibility to work various shifts, including weekends and holidays, as required.
- A genuine passion for service and a positive attitude.
- Familiarity with online booking platforms and reservation systems is a plus.
- Demonstrated ability to empathize with customers and find suitable solutions.
- This role is inherently remote, offering flexibility and work-life balance.
Hospitality
Posted today
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Job Description
IMMEDIATE OPENINGS | HOSPITALITY | DENMARK AND NETHERLANDS
Profiles :
1. F & B Supervisors
2. Housekeeping Supervisors
3. Restaurant Manager
4. Hotel Operations Manager
5. Sous Chef/Executive chef
6. Bar Managers
7. Waiters
8. Guest service Associate
9. Front office Manager and Supervisor
10. Duty Manager
Visa Type: Work Visa
Work Visa Duration: 2-3 years
Process time: 2 to 3 months
Perks: Traveling Allowances / Accommodation / Meals/ Medical allowances
Visa to be sponsored by employer along with flight tickets
Interested Candidates, please DM us, mail us at or contact directly through call or WhatsApp on
NOTE: UPFRONT CONSULTATION CHARGES APPLICABLE,
- ONLY THOSE CANDIDATES WHO ARE COMFORTABLE PAYING UPFRONT SHOULD SHARE THEIR PROFILES
Hospitality Manager
Posted today
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Job Description
Job ID
Posted
14-Oct-2024
Role type
Full-time
Areas of Interest
Facilities Management, Property Management
Location(s)
Chennai - Tamil Nadu - India
Roles and Responsibilities:
- Ensure smooth and efficient operations of meeting rooms, tea/coffee pantries, banquet halls and cafeterias.
- Planning and execution of periodic employee engagement activities in addition to cafeteria food and beverage festivals
- Managing the food partners in cafeterias in terms of compliance, hygiene and menu/price planning.
- inventory management for cutlery, crockery and glassware.
- Administrative tasks related to PRs, POs and Invoices.
- Manpower allocation and planning for internal and third-party resources.
- Periodic employee-engagement activities.
- Manpower deployment for meeting rooms, banquet/event venues, pantries and cafeteria operations.
- Maintenance and upkeep of all F&B areas in terms of hygiene, compliance to FSSAI/ISO/Internal Audit guidelines, Fittings and fixtures and equipment.
- Goal setting, SLA/KPI adherence and delivery and performance management for respective subordinates.
- Adherence to internal/external audits, Eat Right certifications guidelines, CoviSafe guidelines etc.
- Regular rounds of all F&B areas and internal coordination for maintenance and upkeep, hygiene and compliance.
- Adherence to grooming and personal hygiene guidelines for all hospitality team members
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Hospitality Manager
Posted today
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Job Description
Responsibilities:
* Ensure guest satisfaction
* Collaborate with Owner
* Oversee operations
* Manage staff performance
* Develop strategies
*Inventory Management
*New Ideas
*Daily Reporting
Health insurance
hospitality assistant
Posted today
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Job Description
Looking for a Hospitality Assistant to manage our Airbnb properties in Bandra west.
Candidate should also preferably be located in the Bandra West - Khar West area or near the vicinity.
REQUIREMENTS/EXPERIENCE :
- Speaks English
- Good customer service
- Able to get the job done
- Able to commute
JOB RESPONSIBILITIES :
Managing check-in /check-out of the guests
Supervising the cleaning of the apartments
Coordinating with the cleaning staff
Handling the maintenance of the apartments (co-ordinating with the maintenance team : AC, plumber, gas, etc.)
Doing miscellaneous errands, etc.
Interested candidates should contact on :
Job Types: Full-time, Permanent
Pay: From ₹15,000.00 per month
Benefits:
- Flexible schedule
Work Location: In person
Hospitality Profiles
Posted today
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Job Description
Global Opportunity: Hospitality Roles in Ireland & Luxembourg – Apply from Anywhere
Office Location: Delhi, India
Open Positions: Multiple roles across the hospitality sector (e.g., Hotel Management, Food & Beverage, Housekeeping, Front Office, and more)
Hiring For: Ireland
Visa Support and Relocation Assistance provided
Are you ready to elevate your hospitality career in Europe?
Profiles :
F & B Supervisors/Executives/Managers
Housekeeping Supervisors/Managers
Restaurant Manager/Outlet Managers/Bar Managers
4 Hotel Operations Manager/ Operations Managers
Junior Sous Chef/ Sous Chef/Executive chef/ CDC
Finance Managers/ Finance Controllers
waiters/ team leaders/ captains/ f&b service/ guest service
Banquet Managers
Front office Manager and supervisors/ Duty Managers
Visa Type: Work Visa
Work Visa Duration: 2-5 years
Process time: 2-3 months
Processing Fee: applicable initially
Perks: Travelling Allowances / Accommodation / Meals/ Medical allowances
Visa to be sponsored by employer along with flight tickets
We're currently hiring passionate, experienced, and service-oriented professionals from across the globe for exciting opportunities in Ireland
Whether you're an experienced hotelier, chef, housekeeping expert, or guest relations specialist – we want to hear from you
Contact for More Details:
Bhumika
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Hospitality Manager
Posted today
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Role & responsibilities
1. Guest Experience & Resident Engagement
- Ensure top-tier guest/resident experience at all properties like concierge services, clubhouse operations, visitor handling and complaint redressal.
- Build a hospitality culture among on-site teams (security, front desk, maintenance, etc.)
- Organize community engagement activities, cultural events, and festive celebrations to build a vibrant living experience.
2. Standard Operating Procedures (SOPs)
Create and implement hospitality SOPs for services like:
Front desk operations
- Move-in/move-out process
- Visitor management
Service requests
Ensure SOP compliance across all sites through audits and training.
3. Vendor & Facility Coordination
- Coordinate with vendors providing hospitality services: valet, concierge, caf, housekeeping (common areas), laundry, etc.
- Work closely with the Facility Management (FM) team for seamless coordination of soft services.
4. Training & Grooming
- Train site staff (front office, housekeeping, security) in hospitality etiquette, grooming, soft skills, and communication.
- Conduct periodic refreshers and workshops on customer-centric behavior.
5. Multi-site Oversight & Audits
- Visit each site regularly to monitor hospitality standards.
- Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation.
- Maintain a hospitality performance dashboard across projects.
6. Complaint & Feedback Management
- Set up a streamlined feedback collection mechanism (surveys, apps, helpdesk).
- Personally handle escalated complaints or grievances to ensure client satisfaction.
7. Branding & Aesthetics
- Maintain consistent visual aesthetics and branding in common areaslobbies, reception, lounges, guest suites, etc.
- Ensure branding aligns with the real estate company's image of luxury/premium/service excellence.
- Recommend and support deployment of smart hospitality solutions (digital kiosks, visitor QR codes, etc.).
Preferred candidate profile
Good Knowledge of ERP
Strong data vsiualisation and analytical skills
Excellent communication and coordination abilities
AM - Hospitality
Posted today
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Job Description
To educate dealers on CBLS, its purpose, advantages, benefits and how it leads to better business for the dealers
To brief dealers and their sales staff complete product details of each vertical, our USPs, competition benchmarking
value to the customers
To get CBLS sales training done of the dealers sales staff educating them on selling arguments for each product vertical
To train dealers and their sales staff to offer complete bathing solutions not sell individual products by bringing their
focus on promotion of concept selling rather than doing product selling
To ensure Maximum display at dealers showrooms in the given space through JDS
To ensure suitable branding and maintain Brand Hygiene at all costs
To set example by personally handling customers at the dealer's counter to demonstrate how the product knowledge and
selling arguments are to be used to sell products as company price
To ensure price discipline at all dealers counters
To maintain data in company given software of each customer handled by you at the dealers' counter and to follow up till
maturity / conversion to sales
To take other important customers leads from the dealers who visited for follow up at dealers counters
To follow up with trade customers who patronize respective dealer counters and educate them on CBLS, products details of
each vertical, our USPs, competition benchmarking
To convince these trade customers and generate customers leads from them
To conduct monthly plumber meets attached to dealers counter
To organize plumbers trainings through customer care on CBLS installation
To take information from plumbers about details of sites they are working on, etc.
To handle customers leads generated from dealers / trade customers / plumbers and follow up till maturity / conversion to sales
To coordinate with Customer Care ensure plumber trainings at respective dealer counters are done
To ensure the desired number of plumbers attend the trainings at dealers' counter
To introduce educate the dealers their sales staff about the new products modification done by the company
To educate dealers ( their sales staff) on benefits of using dealer portal for problem redressal access to latest information
To support dealers resolve their issues related to supplies, sales,policies, Customer Care other issues
To educate dealers on the benefits of issuing warranty certificates for all customers
To ensure dealers issue warranty certificate to every customer
To educate dealers on OC support available to them to set target for each dealer to send customers to OC
To bring customers to OC
To bring customers to plant
To do at least 15 productive meetings per day with external customers
To ensure revenue genertaion targets- dealer-wise for CBLS, product vertical-wise in line with Counters Market Potential
Mapping are achieved