6,117 Hospitality Workers jobs in India

Greetings from Scorelabs Inc

Provide customer support via phone calls for international customers in English

languages.

Resolving customer queries and requests

Manage customer expectations and ensure customer satisfaction.

Good Fluency In English

Required Candidate profile

Qua - Inter Or Graduation

Both Way Cab

Handle customer's problems, enquires, and complaints

Person Should Have Minimum 1 Year Of Exp In International Voice Process

Call Hr Pooja

Hiring for customer service - International exp only

need min 1 yr of exp in international voice process

Salary 5.5 LPA

only Grads

5 days working

rotational shift & off

Juhi

Were Hiring: Customer Service Recruiting Coordinator Role

Location: Gurgaon

Shift Timings: 5 PM 2 AM IST and 7 PM to 4 AM (Night Shift)

Work Model: 5 Days WFO (Two-way cab facility provided within hiring zone)

Essential Duties and Responsibilities:

1. Ensure timely and accurate service delivery as per client standards

2. Prompt response to queries from Internal or External stakeholders

3. Taking ownership of reporting work in the process

4. Ensure compliance to all the reports

5. Inbound Calling/ International Voice Process (B2B or B2C)

6. Maintain all documentation/tracking in the applications up to date for the processes

7. Responsible for call Audits, efficient in onshore connects/Communications

Ideal Candidate:

• Fresher or 0 to 6 Months of Experience in Customer Service

• Strong verbal and written communication Skills

• Any Graduate ( B.Tech and BCA not considerable)

Proficient in computer applications including Excel & Word

Interested? Send your resume to or contact on

Lets connect and explore how you can grow your career with us

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

Identify target areas for prospective business

Pre-screen customer segments as per the organization norms

Ensure the number of log in along with disbursement

Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements

Execute sales promotion activities to build customer interest in the TCFSL brand

Build strong client relationships both internally and externally and build a strong brand identification with potential customers.

Ensure vendor empanelment and develop relationships with new vendors.

Develop strong distribution channels

Ensure compliance to all Audit / RBI regulations.

Position Overview

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities

Team Leadership & People Management

• Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
• Oversee workload distribution to ensure KPI achievement across all verticals.
• Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
• Monitor and report on individual and team performance metrics.

KPI & Performance Management

• Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.
• Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.
• Provide feedback and coaching to team members where required (operational, not strategic).

Cross-Regional Collaboration

• Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.
• Share regular progress updates, performance reports, and escalations with the NZ team.
• Support NZ-based leads in implementing strategies and process improvements.

Operational Excellence

• Ensure adherence to existing SOPs, workflows, and escalation processes.
• Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.
• Coordinate with NZ stakeholders to align on priorities and capacity planning.

Skills & Experience

3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.

Strong organisational skills with the ability to manage multiple priorities and schedules.

Excellent communication skills, including cross-cultural collaboration.

Proficient in KPI tracking, reporting, and operational problem-solving.

Strong interpersonal skills with the ability to build team morale and accountability.

Ability to work in a fast-paced, global business environment.

What do we Offer?

Competitive compensation

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more Come and discover us

Manage a team of 50 people handling appointments, queries, feedback, and complaints across voice, WhatsApp, & email.

Track daily team performance AHT, Monitor NPS/CSAT scores and drive initiatives to improve customer experience at all touchpoints.

Required Candidate profile

Managed at least 30+ team members.

5+ yrs in customer service leadership, preferably in BPO/KPO/salon industry.

Strong English communication & experienced in CRM tools and customer-facing operations.

Responsible for Customer Service & Operation work for Air and Ocean (Import & Export).

1. To handle Air Import Consol Documentation.

2. Follow-up with Overseas office pertain to Air Import Shipment.

3. Job booking in software.

4. CAN Preparation.

5. Co-Ordination with CHA, Customer & Airlines for Delivery order.

6. Keep records of Air Import & Export Shipment.

7. Support in Ocean Export & Import.

8. Handling of documents of pre and post shipments.

9. Knowledge of working in software (for e.g. Cargo wise)

Exp: 3+ Yrs

Qualification: Graduate/MBA

Job Type: Full-time

Pay: ₹25, ₹33,000.00 per month

Work Location: In person

Need minimum1 year exp in International voice

GRADUATES ONLY

Salary upto 5lpa ctc

Both side cabs

5 days working

Rotational shifts

Interested may contact:

Taranpreet Kaur:

Required Candidate profile

Excellent communication skills, Graduates only, Immediate joiners

Need min 6 months voice experience in domestic process

Salary upto 22k in hand (25k ctc)

Location: Noida Sector 142

One side cab (in odd hours)

24*7 shifts

5 days working

Rounds: Virtual

Interested may contact:

Taranpreet Kaur:

Required Candidate profile

Grad/ undergrad both can apply, Need good communication skills, Immediate joiners only