19 Hospitality jobs in Chakrata

• Develop and implement comprehensive operational strategies for hospitality services.
• Oversee daily operations, ensuring efficiency and guest satisfaction.
• Manage budgets, P&L statements, and resource allocation.
• Lead and mentor remote operational teams.
• Analyze performance metrics and identify areas for improvement.
• Ensure compliance with health, safety, and service standards.
• Collaborate with sales, marketing, and other departments.
• Manage vendor contracts and relationships.
• Implement new technologies and operational best practices.
• Resolve operational issues and customer complaints effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hospitality operations management.
• Proven experience in remote team management and virtual collaboration.
• Strong understanding of hotel, F&B, and event management principles.
• Excellent analytical, strategic planning, and problem-solving skills.
• Proficiency in hospitality management software and general business applications.
• Exceptional communication, interpersonal, and leadership abilities.
• Ability to work independently and manage multiple priorities in a remote setting.
• Demonstrated success in driving operational efficiency and revenue growth.

• Oversee the operational and financial performance of multiple hospitality properties within the region.
• Develop and implement regional strategies to drive revenue, profitability, and market share.
• Provide leadership and guidance to General Managers and property-level staff.
• Ensure consistent delivery of exceptional guest experiences and adherence to brand standards.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Manage regional budgets and control operational costs effectively.
• Identify opportunities for operational improvements and implement best practices.
• Oversee talent management, including recruitment, training, and development of leadership teams.
• Ensure compliance with all health, safety, and regulatory requirements.
• Build and maintain strong relationships with key stakeholders, including owners and corporate leadership.
• Drive initiatives to enhance guest satisfaction and employee engagement.

• Oversee daily operations for assigned properties, remotely monitoring key performance indicators and guest satisfaction metrics.
• Act as a primary point of contact for on-site teams, providing guidance and support for operational challenges.
• Troubleshoot and resolve issues related to guest services, housekeeping, maintenance, and front desk operations via virtual communication channels.
• Implement and ensure adherence to company standards and best practices for service quality and operational efficiency.
• Assist in the development and execution of operational strategies and process improvements.
• Manage online reputation and respond to guest feedback and reviews across various platforms.
• Coordinate with relevant departments to ensure efficient resource allocation and service delivery.
• Prepare operational reports and analyze data to identify trends and recommend actionable insights.
• Conduct virtual training sessions for on-site staff on new procedures and service standards.
• Maintain clear and consistent communication with all stakeholders, including management, on-site teams, and guests.
• Utilize and manage various digital tools and platforms for operational oversight and communication.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4 years of experience in hotel operations, with a strong understanding of front office, housekeeping, and food & beverage departments.
• Proven experience in managing operations remotely or in a distributed team environment.
• Excellent problem-solving and decision-making skills, with the ability to think critically under pressure.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in using property management systems (PMS) and other hospitality software.
• Strong organizational skills and the ability to multitask effectively.
• A dedicated home office setup with reliable high-speed internet access is required.
• Ability to work flexible hours to accommodate different time zones and operational needs.
• Demonstrated ability to drive positive guest experiences and operational excellence from a distance.

• Serve as the primary point of contact for guest inquiries, feedback, and concerns.
• Manage and respond to guest reviews and online feedback across various platforms.
• Implement service recovery strategies to resolve guest issues effectively and efficiently.
• Proactively engage with guests to anticipate needs and enhance their experience.
• Document guest interactions and feedback in the CRM system.
• Collaborate with hotel teams to ensure consistent service delivery.
• Develop and maintain guest loyalty programs and initiatives.
• Analyze guest feedback to identify trends and recommend service improvements.
• Train and guide remote staff on best practices in guest relations.
• Ensure all guest interactions reflect the brand's commitment to excellence.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 4 years of experience in guest relations, customer service, or front office management within the hospitality industry.
• Proven experience in handling customer complaints and service recovery.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and virtual communication tools.
• A strong understanding of hospitality operations and guest service standards.
• Ability to remain calm, patient, and empathetic in stressful situations.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote setting.

• Oversee the day-to-day operations of multiple hospitality venues, ensuring exceptional guest experiences.
• Develop and implement operational strategies to maximize revenue and profitability.
• Manage departmental budgets, including forecasting, P&L responsibility, and cost control measures.
• Lead, mentor, and develop a high-performing team of hospitality professionals.
• Ensure adherence to all quality standards, service protocols, and brand guidelines.
• Implement and manage operational policies and procedures to enhance efficiency.
• Oversee inventory management, supply chain, and vendor relationships.
• Drive continuous improvement initiatives in service delivery and operational excellence.
• Handle escalated guest concerns and resolve issues effectively.
• Analyze operational data and guest feedback to identify trends and implement corrective actions.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel operations management, with a focus on luxury properties.
• Proven experience managing multiple locations or large-scale operations.
• Strong understanding of financial management, budgeting, and P&L statements.
• Exceptional leadership, team-building, and motivational skills.
• Excellent problem-solving, decision-making, and crisis management abilities.
• Proficiency in hotel management software and relevant operational technologies.
• Outstanding communication, interpersonal, and customer service skills.
• Ability to thrive in a remote work environment and manage teams effectively from a distance.

• Design, implement, and refine comprehensive guest experience strategies for a diverse range of hospitality offerings.
• Lead, mentor, and manage a remote team of guest experience specialists, fostering a culture of service excellence.
• Develop and maintain high-quality service standards and operational procedures across all guest touchpoints.
• Proactively identify and address guest needs and concerns, transforming challenges into opportunities for service recovery and delight.
• Analyze guest feedback, surveys, and online reviews to identify trends, areas for improvement, and best practices.
• Create and manage personalized guest experiences, loyalty programs, and special requests.
• Collaborate with operations, marketing, and product development teams to ensure a cohesive and superior guest journey.
• Develop and deliver training programs for staff on service standards, communication, and guest engagement techniques.
• Monitor industry best practices and innovative approaches to guest experience management.
• Represent the brand positively and professionally in all guest interactions and communications.
• Manage budgets and resources allocated to guest experience initiatives.

• Extensive experience in hospitality management, with a focus on guest relations, customer service, or operations.
• Demonstrated leadership experience, with a strong ability to manage and motivate remote teams.
• In-depth knowledge of the hospitality and tourism industry landscape.
• Exceptional interpersonal, communication, and problem-solving skills.
• Proficiency in CRM systems and guest feedback platforms.
• A strategic thinker with a passion for exceeding customer expectations.
• Ability to work independently and effectively in a remote, fast-paced environment.
• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field, or equivalent professional experience.

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

Please note that Hindi reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Hindi in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up