7,502 Hospitality jobs in India

• Answering customer inquiries via phone, email, and live chat regarding bookings, services, and general information.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Providing detailed information on travel packages, accommodation options, and tourism activities.
• Assisting customers with booking modifications, cancellations, and re-arrangements.
• Escalating complex issues to appropriate departments or supervisors.
• Maintaining accurate customer records and interaction logs.
• Gathering customer feedback and reporting insights to improve services.
• Proactively identifying customer needs and offering solutions.
• Adhering to company policies and service standards.
• Collaborating with team members and supervisors to achieve service goals.

• Proven experience in customer service, preferably in the hospitality or tourism industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer relationship management (CRM) software.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; a bachelor's degree is a plus.
• Demonstrated ability to handle stressful situations with a positive attitude.
• A reliable internet connection and a dedicated workspace are required.

Role & responsibilities

1. Guest Experience & Resident Engagement

• Ensure top-tier guest/resident experience at all properties like concierge services, clubhouse operations, visitor handling and complaint redressal.
• Build a hospitality culture among on-site teams (security, front desk, maintenance, etc.)
• Organize community engagement activities, cultural events, and festive celebrations to build a vibrant living experience.

2. Standard Operating Procedures (SOPs)

• Create and implement hospitality SOPs for services like:

• Front desk operations

• Move-in/move-out process
• Visitor management

• Service requests

• Ensure SOP compliance across all sites through audits and training.

3. Vendor & Facility Coordination

• Coordinate with vendors providing hospitality services: valet, concierge, caf, housekeeping (common areas), laundry, etc.
• Work closely with the Facility Management (FM) team for seamless coordination of soft services.

4. Training & Grooming

• Train site staff (front office, housekeeping, security) in hospitality etiquette, grooming, soft skills, and communication.
• Conduct periodic refreshers and workshops on customer-centric behavior.

5. Multi-site Oversight & Audits

• Visit each site regularly to monitor hospitality standards.
• Conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation.
• Maintain a hospitality performance dashboard across projects.

6. Complaint & Feedback Management

• Set up a streamlined feedback collection mechanism (surveys, apps, helpdesk).
• Personally handle escalated complaints or grievances to ensure client satisfaction.

7. Branding & Aesthetics

• Maintain consistent visual aesthetics and branding in common areaslobbies, reception, lounges, guest suites, etc.
• Ensure branding aligns with the real estate company's image of luxury/premium/service excellence.
• Recommend and support deployment of smart hospitality solutions (digital kiosks, visitor QR codes, etc.).

Preferred candidate profile

Good Knowledge of ERP

Strong data vsiualisation and analytical skills

Excellent communication and coordination abilities

1 to 3 years of experience in finance / consulting; prior experience in financial modelling, forecasting or valuations is preferable

Masters degree or equivalent with a major in hospitality, tourism or business administration

A vital support role focused on maintaining cleanliness, organization, and efficiency in areas like kitchens, dining rooms, and event spaces, while also supporting staff and ensuring compliance with hygiene standards

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

• To educate dealers on CBLS, its purpose, advantages, benefits and how it leads to better business for the dealers

• To brief dealers and their sales staff complete product details of each vertical, our USPs, competition benchmarking

value to the customers

• To get CBLS sales training done of the dealers sales staff educating them on selling arguments for each product vertical

• To train dealers and their sales staff to offer complete bathing solutions not sell individual products by bringing their

focus on promotion of concept selling rather than doing product selling

• To ensure Maximum display at dealers showrooms in the given space through JDS

• To ensure suitable branding and maintain Brand Hygiene at all costs

• To set example by personally handling customers at the dealer's counter to demonstrate how the product knowledge and

selling arguments are to be used to sell products as company price

• To ensure price discipline at all dealers counters

• To maintain data in company given software of each customer handled by you at the dealers' counter and to follow up till

maturity / conversion to sales

• To take other important customers leads from the dealers who visited for follow up at dealers counters

• To follow up with trade customers who patronize respective dealer counters and educate them on CBLS, products details of

each vertical, our USPs, competition benchmarking

• To convince these trade customers and generate customers leads from them

• To conduct monthly plumber meets attached to dealers counter

• To organize plumbers trainings through customer care on CBLS installation

• To take information from plumbers about details of sites they are working on, etc.

• To handle customers leads generated from dealers / trade customers / plumbers and follow up till maturity / conversion to sales

• To coordinate with Customer Care ensure plumber trainings at respective dealer counters are done

• To ensure the desired number of plumbers attend the trainings at dealers' counter

• To introduce educate the dealers their sales staff about the new products modification done by the company

• To educate dealers ( their sales staff) on benefits of using dealer portal for problem redressal access to latest information

• To support dealers resolve their issues related to supplies, sales,policies, Customer Care other issues

• To educate dealers on the benefits of issuing warranty certificates for all customers

• To ensure dealers issue warranty certificate to every customer

• To educate dealers on OC support available to them to set target for each dealer to send customers to OC

• To bring customers to OC

• To bring customers to plant

• To do at least 15 productive meetings per day with external customers

• To ensure revenue genertaion targets- dealer-wise for CBLS, product vertical-wise in line with Counters Market Potential

Mapping are achieved

Job Description of Hospitality Department

• Guest Services:

Handle guest check-ins and check-outs efficiently.

Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly.

Provide information and assistance to guests regarding event details, schedules, and facilities.

Greet and welcome event attendees in a friendly and professional manner.

Address guest inquiries and resolve any issues promptly.

• Reservations and Bookings:

Manage room reservations and ensure accurate booking details.

Coordinate with the reservations team to optimize room occupancy.

o Process cancellations and modifications according to company policies.

• Operational Support:

Monitor and maintain cleanliness and organization of the front desk area.

We are looking for Hospitality Trainee with 0-1 year experience

Qualification : Plus two

Age limit : Maximum 25

Experience : Freshers can also apply

Requirements:

• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Excellent problem-solving abilities and attention to detail.
• Must be proactive, self-motivated, and eager to learn.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person

Global Opportunity: Hospitality Roles in Ireland & Luxembourg – Apply from Anywhere

Office Location: Delhi, India

Open Positions: Multiple roles across the hospitality sector (e.g., Hotel Management, Food & Beverage, Housekeeping, Front Office, and more)

Hiring For: Ireland

Visa Support and Relocation Assistance provided

Are you ready to elevate your hospitality career in Europe?

Profiles :

1. F & B Supervisors/Executives/Managers

2. Housekeeping Supervisors/Managers

3. Restaurant Manager/Outlet Managers/Bar Managers

4 Hotel Operations Manager/ Operations Managers

1. Junior Sous Chef/ Sous Chef/Executive chef/ CDC

2. Finance Managers/ Finance Controllers

3. waiters/ team leaders/ captains/ f&b service/ guest service

4. Banquet Managers

5. Front office Manager and supervisors/ Duty Managers

Visa Type: Work Visa

Work Visa Duration: 2-5 years

Process time: 2-3 months

Processing Fee: applicable initially

Perks: Travelling Allowances / Accommodation / Meals/ Medical allowances

Visa to be sponsored by employer along with flight tickets

We're currently hiring passionate, experienced, and service-oriented professionals from across the globe for exciting opportunities in Ireland

Whether you're an experienced hotelier, chef, housekeeping expert, or guest relations specialist – we want to hear from you

Contact for More Details:

Bhumika

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