1,402 Hotel Managers jobs in India

• Supervise and train front desk, concierge, and bell staff.
• Develop and implement high standards of guest service.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Manage the guest reservation system and ensure accurate room allocation.
• Liaise with housekeeping and maintenance departments to ensure guest satisfaction.
• Monitor guest feedback and implement service improvement initiatives.
• Conduct regular team meetings and performance evaluations.
• Ensure compliance with hotel policies and procedures.
• Foster a positive and collaborative work environment.
• Contribute to strategic planning for guest experience enhancement.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4 years of experience in guest services or front office management.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in property management systems (PMS) and reservation software.
• Strong understanding of hospitality best practices.
• Ability to work flexible hours and adapt to a hybrid work model.

• Oversee all aspects of guest services operations, ensuring a seamless and memorable experience for every guest.
• Manage the front desk operations, including check-in/check-out processes, reservations, and guest inquiries.
• Respond promptly and professionally to guest requests, concerns, and complaints via phone, email, and online platforms.
• Develop and implement service standards and training programs for guest-facing staff to ensure consistent delivery of high-quality service.
• Monitor online reviews and social media channels, responding to feedback and addressing any issues proactively.
• Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest needs are met efficiently.
• Manage guest feedback systems and analyze data to identify areas for improvement.
• Handle VIP guest arrangements and special requests to ensure a personalized experience.
• Resolve guest issues and service failures with tact and efficiency, turning potentially negative situations into positive ones.
• Maintain a thorough knowledge of hotel services, facilities, and local attractions.
• Assist in the training and development of guest services staff, fostering a positive and service-oriented team culture.
• Uphold the hotel's brand standards and ensure compliance with all policies and procedures.
• Utilize hotel management software and digital communication tools effectively.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in guest services, front desk operations, or a related role within the hospitality industry.
• Proven track record of delivering exceptional customer service and managing guest relations.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Ability to remain calm and composed under pressure.
• Familiarity with online reputation management tools is a plus.
• Experience working in a remote or virtual team environment is highly beneficial.
• A proactive and guest-centric attitude.

Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Sydney Airport.

We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.

You might not have thought about working at the airport in Guest Services, but if you’ve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.

Problem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You’ll be the first face our guests see, so it’s important that you’re naturally caring and empathetic as you’ll be ambassadors for everything that makes Virgin Australia great.

You’ll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You’ll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

• Are at least 18 years of age
• Are an Australian Citizen or Permanent Resident
• Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
• Are happy working in a high-pressure environment
• Have transport to and from the airport, even at hours when public transport is not operating
• Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• Free onsite physio
• Generous annual leave
• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
• Hospitality, retail, technology, beauty services and wellness discounts
• Extensive training from the industry’s best
• Career progression opportunities
• Full uniform and staff parking
• And a lot more…

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

We’re ready to hear from you. Apply now.

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.

Job Description: Guest Service Associate – Restaurants

Role Overview

The Guest Service Associate is responsible for delivering an excellent dining experience by welcoming guests, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their visit. This role requires a friendly attitude, strong communication skills, and the ability to work effectively within a team in a fast-paced restaurant environment.

Key Responsibilities

• Greet and welcome guests warmly, making them feel comfortable and valued upon arrival.
• Manage and coordinate reservations, maintain an organized seating plan, and assist with waiting lists.
• Take accurate food and beverage orders, communicate effectively with kitchen and service teams, and ensure timely service.
• Serve food and drinks efficiently, adhering to hygiene and safety standards at all times.
• Handle billing, process payments, and address any guest concerns or feedback promptly and professionally.
• Maintain cleanliness of dining and service areas; assist in setup and closing activities.
• Support team members and work collaboratively to create a seamless and pleasant dining atmosphere.
• Uphold health, safety, and restaurant operational standards.

Requirements

• High school diploma or equivalent; additional hospitality training preferred.
• Previous experience in customer service or restaurant/hospitality environment is desirable.
• Strong communication, inter-personal, and problem-solving skills.
• Ability to multitask, remain organized, and stay calm under pressure.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

Core Skills

• Customer Service & Guest Relations
• Communication & Teamwork
• Reservation and POS handling
• Time Management & Multitasking
• Problem-solving & Conflict Resolution