1,215 Hotel Managers jobs in India

• Oversee daily hotel operations, focusing on guest services and satisfaction.
• Manage and train front desk, concierge, and guest relations teams.
• Develop and implement operational policies and procedures to enhance guest experience.
• Monitor guest feedback and online reviews, taking proactive steps to address concerns.
• Ensure efficient coordination between departments, including housekeeping and maintenance.
• Manage staff scheduling, performance, and training programs.
• Control operational costs and optimize resource allocation.
• Implement and maintain high standards of service quality and brand consistency.
• Handle escalated guest issues with professionalism and efficiency.

• Develop and implement service standards to ensure exceptional guest experiences.
• Train, mentor, and manage the front office team to achieve high performance.
• Oversee daily operations of the front desk, including check-ins, check-outs, and guest requests.
• Handle guest complaints and service recovery with professionalism and efficiency.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Manage departmental budget and optimize resource allocation.
• Ensure the highest levels of cleanliness and presentation at the front desk area.

• Oversee all aspects of the front desk operations, including check-in/check-out, reservations, and guest inquiries.
• Train, supervise, and motivate the front desk team to deliver outstanding customer service.
• Implement and maintain high standards of service quality, ensuring guest satisfaction at all touchpoints.
• Handle guest complaints and resolve issues promptly and effectively, turning potentially negative experiences into positive ones.
• Manage room inventory, rates, and availability to maximize occupancy and revenue.
• Coordinate with other departments (e.g., housekeeping, maintenance, F&B) to ensure seamless guest service delivery.
• Develop and execute strategies to enhance the overall guest experience and build loyalty.
• Monitor guest feedback and implement improvements based on reviews and surveys.
• Manage guest services budgets and control expenses.
• Ensure compliance with all hotel policies and procedures.
• Maintain a professional and polished appearance and demeanor.
• Prepare daily reports and analyze performance metrics.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 4 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
• Proven track record of delivering exceptional customer service.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in property management systems (PMS) and reservation software.
• Strong leadership and team management abilities.
• Ability to remain calm and composed under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions and services to assist guests.
• A passion for the hospitality industry and a commitment to excellence.

• Lead, train, and motivate the guest services team to deliver outstanding service.
• Manage the day-to-day operations of the front desk, concierge, and bell services.
• Develop and implement guest service standards and procedures to ensure consistency and quality.
• Handle guest inquiries, feedback, and complaints promptly and professionally, striving for positive resolutions.
• Monitor guest satisfaction surveys and online reviews, identifying areas for improvement.
• Coordinate with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
• Oversee room inventory, reservations, and check-in/check-out processes.
• Develop and manage departmental budgets and operational costs.
• Implement strategies to upsell services and amenities to guests.
• Ensure compliance with all health, safety, and security regulations.
• Analyze service metrics and report on team performance.
• Manage VIP guest requests and ensure personalized experiences.
• Contribute to strategic planning for service enhancement and innovation.
• Act as a brand ambassador, embodying the company's values and service ethos.
• Facilitate efficient communication between the guest services team and management.

• Proven experience in a similar role within the hospitality industry, preferably in hotel front office management.
• Demonstrated leadership and team management skills.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in property management systems (PMS) and reservation software.
• Knowledge of luxury service standards and guest relations management.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to work varying shifts, including weekends and holidays, as required by the hybrid model.
• A passion for delivering exceptional guest experiences.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.

Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Brisbane Airport.

We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.

You might not have thought about working at the airport in Guest Services, but if you’ve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.

Problem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You’ll be the first face our guests see, so it’s important that you’re naturally caring and empathetic as you’ll be ambassadors for everything that makes Virgin Australia great.

You’ll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You’ll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.

• Are at least 18 years of age
• Are an Australian Citizen or Permanent Resident
• Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
• Are happy working in a high-pressure environment
• Have transport to and from the airport, even at hours when public transport is not operating
• Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).
• Are comfortable being around cats and dogs who may travel with us from time to time 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• Free onsite physio
• Generous annual leave
• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
• Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
• Hospitality, retail, technology, beauty services and wellness discounts
• Extensive training from the industry’s best
• Career progression opportunities
• Full uniform and staff parking
• And a lot more…

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

We’re ready to hear from you. Apply now.

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.

• Manage and lead the front office and guest services team.
• Oversee daily operations of the front desk, including check-ins, check-outs, and guest assistance.
• Ensure all guest requests and concerns are addressed promptly and professionally.
• Train and mentor front desk staff on service standards, procedures, and product knowledge.
• Manage room reservations, occupancy, and rates to maximize revenue.
• Coordinate with housekeeping, F&B, and maintenance departments to ensure guest satisfaction.
• Implement and monitor service quality standards and guest feedback mechanisms.
• Handle guest complaints and service recovery effectively.
• Maintain a high level of professionalism and presentation at all times.
• Develop and implement initiatives to enhance the guest experience and build loyalty.

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3-5 years of experience in front office management or guest services in the hospitality industry.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Strong understanding of hotel operations and service standards.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work varied shifts, including weekends and holidays.