58 Hospitality jobs in Himachal Pradesh

Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.

Key Responsibilities:

1. Guest Experience & Relations

• Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
• Handle guest feedback and resolve escalations with professionalism and urgency.
• Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

• Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
• Maintain hygiene, quality, and service standards across all villas.
• Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

• Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
• Ensure smooth coordination with external vendors and partners.

4. Team Management

• Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
• Set performance benchmarks and track team KPIs.
• Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

• Implement SOPs for all hospitality functions; conduct regular audits for compliance.
• Ensure villa readiness before guest check-ins; conduct property walkthroughs.
• Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Strong knowledge of F&B and concierge operations.
• Excellent communication, grooming, and interpersonal skills.
• Proven ability to manage and train diverse hospitality teams.
• Experience in handling UHNWIs or HNI guests is a strong advantage.
• Males candidates mandatory

Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.

Key Responsibilities:

1. Guest Experience & Relations

• Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
• Handle guest feedback and resolve escalations with professionalism and urgency.
• Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

• Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
• Maintain hygiene, quality, and service standards across all villas.
• Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

• Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
• Ensure smooth coordination with external vendors and partners.

4. Team Management

• Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
• Set performance benchmarks and track team KPIs.
• Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

• Implement SOPs for all hospitality functions; conduct regular audits for compliance.
• Ensure villa readiness before guest check-ins; conduct property walkthroughs.
• Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Strong knowledge of F&B and concierge operations.
• Excellent communication, grooming, and interpersonal skills.
• Proven ability to manage and train diverse hospitality teams.
• Experience in handling UHNWIs or HNI guests is a strong advantage.
• Males candidates mandatory

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.