85 Hospitality jobs in Panchkula
Admin Assistant (Hospitality Sector)
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Da Cations is a vibrant resort dedicated to providing exceptional experiences to our guests. We pride ourselves on our commitment to quality and service, creating an inviting atmosphere that showcases local culture and cuisine.
Role Overview:
Key Responsibilities:
- **Administrative Support**: Manage daily administrative tasks, ensuring efficient operation of the resort's backend processes.
- **Accounting & Bookkeeping**: Maintain accurate financial records, manage accounts payable and receivable, and assist with budget tracking and reporting.
- **Marketing Assistance**: Support marketing initiatives, including social media management, content creation, and promotional campaigns to enhance the resort’s visibility.
- **Guest Relations**: Assist in coordinating guest services, responding to inquiries, and ensuring a memorable experience for all guests.
- **Team Collaboration**: Work closely with the culinary team, front-of-house staff, and management to ensure seamless operations.
- **Inventory Management**: Oversee inventory and supply management, ensuring that all resources are accounted for and stocked as needed.
Qualifications:
- **Education**: Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- **Experience**: Minimum 1 years of administrative experience in the hospitality industry, with a strong understanding of accounting and bookkeeping principles.
- **Skills**:
- Proficient in accounting software and Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Creative mindset with an understanding of marketing strategies.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
Customer Service
Posted today
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- VCS- India:
Virtual Customer Service (VCS) - It is a ‘Work from Home’ model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills - ability to clearly understand and address customer issues appropriately
Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills
Preferred Criteria:
Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure ‘Work-like’ environment with no disturbance during the work hours.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
Qualifications required
Minimum qualification is 10 + 2. Any graduate
Shifts: Rotational
Benefits: NSA, OT, Sodexo Meal Card.
**Job Types**: Full-time, Contractual / Temporary
Contract length: 6 months
**Salary**: Up to ₹280,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Internet reimbursement
- Work from home
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
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Customer Service
Posted 18 days ago
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Job Description
Company Overview
Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.
Job Overview
We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.
Qualifications and Skills
- Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
- Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
- Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
- Good in communication, with the ability to express thoughts and information clearly and concisely.
- Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
- Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
- Deep product knowledge and ability to clearly explain product features and benefits to customers.
- Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
- Experience with social media customer service, engaging with customers and answering inquiries on various platforms.
Roles and Responsibilities
- Provide excellent customer support through various channels including phone, email, live chat, and social media.
- Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
- Manage customer records by accurately entering and updating information in the CRM system.
- Monitor live chat and email queues to ensure timely responses to customer queries.
- Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
- Stay updated with product knowledge to provide accurate information and assistance to customers.
- Collaborate with team members and other departments to improve customer service and product offerings.
- Participate in training sessions to enhance skills and knowledge of customer service best practices.
Customer Service Representative
Posted 3 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
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Customer Service Representative
Posted today
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Job Description
- Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
- Collaborate with the service manager and the engineers in the field.
- Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
- Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
- Communicate with customers, teams, and stakeholders.
- Making feedback calls and emails to the customers once the job is completed.
Customer Service Representative
Posted today
Job Viewed
Job Description
- Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
- Collaborate with the service manager and the engineers in the field.
- Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
- Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
- Communicate with customers, teams, and stakeholders.
- Making feedback calls and emails to the customers once the job is completed.
Customer Service Executive
Posted today
Job Viewed
Job Description
About Us:
We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.
Role Overview:
We are seeking a Customer Service Executive who will be responsible for handling customer interactions through calls, emails, and messages. The role will also include order confirmation, feedback collection, and coordination with teams to ensure quick resolution of customer concerns.
Key Responsibilities:
- Regularly check and respond to customer emails and messages.
- Address queries promptly and coordinate with internal teams for resolution.
- Call customers to confirm Cash-on-Delivery (COD) orders.
- Reach out to customers for feedback and reviews post-purchase.
- Maintain customer interaction records and share insights with the team.
- Ensure a positive and professional customer experience at all times.
Skills & Qualifications:
- Strong verbal and written communication skills.
- Ability to converse clearly, politely, and professionally with customers.
- Patience and calmness in handling customer concerns.
- Good coordination and follow-up skills with internal teams.
- Basic knowledge of MS Office / CRM tools is an advantage.
- Prior experience in customer service is preferred but not mandatory.
Why Join Us:
- Opportunity to be part of a growing, dynamic team.
- Friendly and flexible work environment.
- Scope for career growth and skill development.
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Customer Service Executive
Posted today
Job Viewed
Job Description
About Us:
We are a growing organization that values proactive, customer-focused, and flexible individuals. Our goal is to deliver excellent customer experiences and ensure smooth coordination between customers and internal teams.
Role Overview:
We are seeking a Customer Service Executive who will be responsible for handling customer interactions through calls, emails, and messages. The role will also include order confirmation, feedback collection, and coordination with teams to ensure quick resolution of customer concerns.
Key Responsibilities:
- Regularly check and respond to customer emails and messages.
- Address queries promptly and coordinate with internal teams for resolution.
- Call customers to confirm Cash-on-Delivery (COD) orders.
- Reach out to customers for feedback and reviews post-purchase.
- Maintain customer interaction records and share insights with the team.
- Ensure a positive and professional customer experience at all times.
Skills & Qualifications:
- Strong verbal and written communication skills.
- Ability to converse clearly, politely, and professionally with customers.
- Patience and calmness in handling customer concerns.
- Good coordination and follow-up skills with internal teams.
- Basic knowledge of MS Office / CRM tools is an advantage.
- Prior experience in customer service is preferred but not mandatory.
Why Join Us:
- Opportunity to be part of a growing, dynamic team.
- Friendly and flexible work environment.
- Scope for career growth and skill development.
Customer Service Representative
Posted 1 day ago
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Job Description
Customer Service Representative
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time