26 Hospitality jobs in Udaipur

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

We’re Hiring ! | Process Associate (NIGHT SHIFT)

Location: Kolkata

Experience: 0–4 Years (Freshers are eligible)

Salary: ₹15,000 – ₹19000 per month

We’re looking for Process Associates who are detail-oriented, fast learners, and team players.

What We’re Looking For:

Good communication skills (written & verbal)

Basic knowledge of MS Office tools

Fresher to 5 years of experience in any domain

What You’ll Get:

Hands-on training and mentoring

Lucrative Bonus and allowances!

Career growth opportunities

Apply now by sending your resume to HR Shelpriya-

Or drop a comment/send a DM for more details

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.