32 Hospitality jobs in Uttarakhand

JOB DETAILS

JOB DETAILS

Responsibilities:-

• Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
• Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
• Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
• Performing invoicing activities for all segment distributors and customers of Lubricant division
• Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
• Timely review of open orders and take appropriate actions on servicing all orders.
• Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
• Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
• Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
• Raising Credit Limit request in workflow as per customer/sales request
• Performing invoice reversals & return inwards as per process

QUALIFICATIONS/EXPERIENCE REQUIRED

• Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
• Min. 3 years’ experience in Customer Handling
• Strong Communication Skills & Customer service orientation
• Troubleshooting and multi-tasking skills

Please note:- This role will be on 6 months contract period on third party vendor

Interested candidates can share their resumes on

Regards

Pooja Wadhwa

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.

Job Title: Customer Service Executive – International Process

Location: Noida

Job Type: Full-time

Shift Timings: Night Shift / Rotational Shifts (as per international time zones)

Job Summary:

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities:

• Handle inbound/outbound calls, emails, or chats from international customers (primarily US/UK/AUS).
• Address customer queries, complaints, and provide appropriate solutions in a timely manner.
• Maintain accurate records of customer interactions and follow-up actions.
• Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).
• Escalate unresolved issues to higher authorities when required.
• Stay updated with product knowledge, system updates, and standard procedures.
• Adhere to company policies and quality standards at all times.

Key Requirements:

• Education: Under Graduate and Graduate in any discipline.
• Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).
• Communication Skills: Excellent verbal and written English communication is a must.
• Willingness to work in night shifts and rotational shifts.
• Good computer skills (MS Office, email, CRM tools).
• Ability to handle pressure and multitask effectively.
• Customer-focused with a problem-solving attitude.

Job Summary:

The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments, including sales, logistics, and finance, to ensure that export processes are carried out smoothly and in compliance with all regulatory requirements.

Key Responsibilities:

Customer Communication and Support

• Serve as the primary contact for domestic and international customers, handling inquiries, resolving issues, and providing timely updates.
• Provide product information, pricing, and order status updates to customers.
• Respond promptly and professionally to customer emails, phone calls, and other forms of communication.

Order Processing and Management

• Receive, review, and accurately process export orders.
• Confirm order details with customers and coordinate with internal departments for timely order fulfillment.
• Monitor order status and proactively address any potential issues or delays.

Logistics and Shipment Coordination

• Coordinate with logistics providers to arrange for international shipments.
• Track shipments to ensure on-time delivery, providing regular updates to customers as necessary.

Documentation and Compliance

• Verify export documents, including invoices, packing lists, certificates of origin, and bills of lading.
• Ensure compliance with international trade regulations and company policies.
• Manage records and maintain accurate documentation for all export transactions.

Problem Resolution

• Address and resolve issues related to delayed or damaged shipments, order discrepancies, and customer complaints.
• Work with internal teams and logistics partners to investigate and resolve issues promptly and professionally.
• Proactively provide solutions and communicate effectively with customers to ensure satisfaction.

Sales Support and Account Management

• Collaborate with the sales team to support account management activities, including follow-ups, order forecasting, and customer relationship management.
• Provide insights and feedback to management to help identify new opportunities and enhance the customer experience.

Key Skills and Qualifications:

• Educational Background:  Bachelor's degree in business, international trade, or a related field.
• Experience:  2-3 years in customer service or export roles, with experience in international logistics or export documentation preferred.
• Knowledge:  Understanding of international trade regulations, export documentation, and customs procedures.
• Communication Skills:  Strong written and verbal communication skills; bilingual or multilingual capabilities are a plus.

Position Name: Sales & Customer care executive - Ecommerce

Location: Work from home

Experience : 2yrs online sales

Open to work in rotating shifts

"Immediate Joiners & Local candidates apply"

Purpose :This Job is created to nurture long-term relationships with customers. The Customer Service Associate entices potential customers by answering product and service questions; suggesting information about the products on website. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Roles and Responsibilities

• Generate sales leads, meet personal &team targets
• Take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner via phone, email, live chat & Social Media.
• Establishing long term relationships with key customers, keeping in mind their preferences behaviors and purchases.
• Help increase sales by sending product specific catalogues to select clients. Build a reputation for excellent service and generation of repeat business.
• Provide product recommendations, assist the customer with buying online or from any of our stores.
• Monitor on a daily basis failed or unconfirmed orders at the website.
• Contact customers to see if there are any issues and help them complete the transaction. Work closely with customer service manager to ensure proper customer service is being delivered
• Managing client relationships to build a reputation for excellent service and generation of repeat business.
• Resolve online customer queries & complaints quickly and effectively.
• Helping to increase sales by sending product specific catalogues to select clients.
• Staying in touch with regular clients when new collections that are appropriate
• for them come in.
• Curating appropriate styles for clients looking for garments for occasions/specific needs from our products in the store and the website that contact customer care for help.
• Forwarding relevant customer care and insta queries to the relevant stores for follow up and conversion.
• Handle escalations and irate customers from the CS team by alerting L2(CR Manager) in a timely manner
• Forward upselling and cross-selling opportunities to clients.

Requirements:

• Preferably 1 Yrs Proven customer support experience from an MBO, experience in online retail will beneficial.
• Any graduate
• Excellent writing and speaking skills
• Process Oriented & attention to detail
• Good Numerical skills, ability to use excel & reporting skills.
• Customer orientation and ability to adapt/respond to different types of personalities.
• Ability to multi-task, prioritize and manage time effectively
• Well organized, systematic & logical.

ABOUT ENSEMBLE

Ensemble encapsulates precisely what it means…a collection of beautiful garments brought together. Ensemble has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying India's rich heritage of incredible workmanship with an elegant contemporary aesthetic.

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