52 Hospitality jobs in Uttarakhand

REQUIREMENT

• Diploma or Degree in Hotel Management / Hospitality Management from a recognized Institute
• Having 0-3 years of experience in a similar role
• Strong interpersonal skills with the ability to interact effectively with guests from diverse demographics
• Strong communication and presentation skills
• Ability to convey information clearly and professionally
• Highly organized with the ability to multitask, prioritize tasks and manage time efficiently
• Keen attention to detail and accuracy in completing tasks and maintaining records
• Ability to work flexible hours, including evenings, weekends, and holidays

DUTIES AND RESPONSIBILITIES :

• Provide excellent customer service by greeting guests, taking orders, and answering questions about menu items in a courteous manner
• Accurately record and enter guest orders into the POS (Point of Sale) system. Relay orders to kitchen staff and ensure timely delivery of food and beverages to guest.
• Prepare and serve a variety of beverages including coffee, tea, soft drinks, and alcoholic beverages.
• Set up tables with appropriate utensils, glassware, and condiments. Clear tables promptly after guests finish their meals and ensure cleanliness and tidiness of dining areas
• Suggest additional items or specials to enhance the guest's dining experience
• Work collaboratively with kitchen staff, and other team members to ensure efficient and smooth operations.
• Maintain cleanliness and hygiene standards in the dining area, kitchen, and serving stations.
• Follow food safety regulations and sanitation procedures to ensure a safe environment for both guests and staff.
• Address any guest concerns or complaints promptly and professionally. Take proactive steps to resolve issues and ensure guest satisfaction.

Job Title: Guest Relations Executive / Senior Guest Relations Executive

Location : Nainital / Mukteshwar / Mussoorie

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.

● Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

● Property Management Support:

○ Conduct inventory checks and maintain records.

○ Assist in the procurement of monthly supplies.

○ Step in as the property in-charge during the absence of the property manager.

● Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.

● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

● Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience

● A minimum of 6 months of industrial training or relevant experience in hospitality.

● A pleasant personality and excellent verbal and written communication skills.

● Final-year student or graduate from a Hotel Management program is preferred.

● Flexibility and enthusiasm for traveling across our properties.

What We Offer

● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.

● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.

● Additional Perks: Complimentary accommodation and meals provided by the company.

● The opportunity to work at multiple PAN India locations with a focus on North regions.

• Oversee and manage daily operations across all hotel departments, including Front Office, Housekeeping, F&B, and other service areas.
• Ensure the delivery of exceptional guest service and satisfaction, addressing guest feedback promptly and effectively.
• Develop and implement operational strategies to improve efficiency, enhance guest experience, and drive revenue.
• Manage departmental budgets, controlling costs and maximizing profitability.
• Lead, motivate, and develop a high-performing team of hospitality professionals.
• Ensure compliance with all health, safety, sanitation, and licensing regulations.
• Conduct regular performance reviews and provide ongoing training and development opportunities for staff.
• Collaborate with other department heads and senior management to achieve organizational goals.
• Monitor industry trends and best practices to implement innovative solutions.
• Manage inventory and procurement for operational supplies.
• Maintain strong relationships with guests and key stakeholders.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
• Proven experience in managing multiple hotel departments and diverse teams.
• Strong understanding of hotel operations, including front desk, housekeeping, F&B, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability in financial management, budgeting, and cost control.
• Proficiency in hotel management software (PMS) and other relevant systems.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure in a dynamic environment.
• A passion for service excellence and a commitment to guest satisfaction.

• Oversee all daily hotel operations, including front office, housekeeping, F&B, and maintenance.
• Ensure the delivery of exceptional guest service and satisfaction.
• Manage and develop a high-performing operational team.
• Recruit, train, and motivate staff to achieve departmental goals.
• Develop and manage operational budgets, controlling costs and maximizing revenue.
• Implement and enforce operational policies and procedures.
• Ensure compliance with health, safety, and hygiene standards.
• Address and resolve guest concerns and complaints effectively.
• Collaborate with other department heads to achieve hotel objectives.
• Continuously seek opportunities to improve operational efficiency and guest experience.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel operations management.
• Demonstrated experience in managing multiple departments within a luxury hotel.
• Strong understanding of hotel operations, standards, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage budgets and control costs.
• Proficiency in property management systems (PMS) and relevant software.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Problem-solving skills and ability to handle pressure effectively.

• Develop and implement strategic operational plans to achieve business goals and enhance profitability.
• Manage budgets, control costs, and identify opportunities for revenue growth across multiple properties.
• Lead, train, and mentor a diverse team of hospitality professionals, fostering a positive and high-performing work environment.
• Ensure compliance with all health, safety, and sanitation regulations, maintaining impeccable standards.
• Oversee inventory management, supply chain logistics, and vendor relationships to ensure optimal resource utilization.
• Analyze operational data and key performance indicators (KPIs) to identify trends, challenges, and areas for improvement.
• Collaborate with marketing and sales teams to develop and execute strategies that drive customer acquisition and retention.
• Implement and refine service standards to consistently exceed guest expectations.
• Manage and resolve guest complaints and issues promptly and effectively.
• Stay abreast of industry trends, best practices, and emerging technologies to maintain a competitive edge.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Ensure seamless remote communication and coordination across all operational units.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 7-10 years of progressive experience in hospitality operations management, with a proven track record of success in multi-unit management.
• Strong understanding of financial management, P&L statements, and budgeting principles.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Demonstrated ability to manage remote teams effectively and foster a cohesive working culture.
• Proficiency in hospitality management software and tools.
• Exceptional problem-solving and decision-making abilities.
• A passion for delivering outstanding customer service and creating memorable guest experiences.
• Must be adaptable, proactive, and able to thrive in a fast-paced, remote work environment.

• Overseeing the daily operations of multiple hospitality departments, including front desk, housekeeping, food and beverage, and events.
• Developing and implementing strategic operational plans to enhance guest satisfaction and drive revenue growth.
• Managing departmental budgets, controlling costs, and maximizing profitability.
• Ensuring all operations comply with health, safety, and hygiene standards.
• Recruiting, training, and motivating a high-performing team of hospitality professionals.
• Implementing service standards and protocols to deliver exceptional guest experiences.
• Monitoring key performance indicators (KPIs) and implementing strategies for continuous improvement.
• Collaborating with marketing and sales teams to develop promotional strategies and packages.
• Managing vendor relationships and negotiating contracts for supplies and services.
• Conducting regular performance reviews and providing constructive feedback to staff.
• Troubleshooting operational issues and resolving guest complaints promptly and effectively.
• Staying updated on industry trends and best practices to maintain a competitive edge.
• Preparing detailed operational reports for senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 5 years of progressive experience in hospitality operations management.
• Proven track record of success in managing complex hotel or resort operations.
• Strong understanding of financial management, budgeting, and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other hospitality software.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• A passion for service excellence and a guest-centric approach.
• Knowledge of local tourism trends and market dynamics.