441 Hostel Worker jobs in India

Job Title: Guest Service Associate (GSA)

Department: Food & Beverage Service

Location: Mumbai (Various Outlets – China Bistro, Glocal Junction, and other Foodlink brands)

Company: Foodlink F&B Holdings India Ltd.

Job Summary:

The Guest Service Associate is responsible for providing excellent customer service to guests in the restaurant, ensuring their dining experience is memorable, comfortable, and up to the company’s standards. The GSA plays a key role in maintaining the restaurant’s service quality, cleanliness, and guest satisfaction.

Key Responsibilities:

• Greet guests warmly and assist them with seating arrangements.
• Present menus, take accurate food and beverage orders, and ensure timely service.
• Maintain complete knowledge of menu items, ingredients, and daily specials.
• Ensure tables are properly set up and the dining area is clean and organized.
• Serve food and beverages in a courteous and professional manner.
• Check with guests to ensure satisfaction with each course and overall service.
• Handle guest complaints and feedback politely, escalating to supervisors when necessary.
• Coordinate with kitchen and bar staff to ensure smooth service flow.
• Assist in clearing tables, resetting for the next guests, and maintaining hygiene standards.
• Follow all company policies, SOPs, and hygiene/safety procedures.

Qualifications and Experience:

• Minimum 1–2 years of experience in a similar role in a restaurant or hotel.
• Diploma or certification in Hotel Management or F&B Service preferred.
• Good communication and interpersonal skills.
• Positive attitude, grooming standards, and guest-focused approach.
• Ability to work in a fast-paced environment and flexible with shift timings.

Key Skills:

️ Guest Handling & Service

Communication & Interpersonal Skills

• Supervise and train front desk staff, concierge, and bell services to ensure professional and courteous guest interactions.
• Manage guest inquiries, complaints, and feedback, resolving issues promptly and effectively to ensure guest satisfaction.
• Develop and implement service standards and procedures to enhance the overall guest experience.
• Coordinate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless operations and guest comfort.
• Monitor operational performance, identify areas for improvement, and implement strategic solutions.
• Manage room inventory, rates, and availability to maximize occupancy and revenue.
• Prepare daily, weekly, and monthly reports on guest services performance and financial metrics.
• Ensure compliance with all hotel policies, procedures, and local regulations.
• Maintain a high level of knowledge about local attractions and services to assist guests with their needs.
• Foster a positive and collaborative work environment for the guest services team.

• Minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proven ability to lead and motivate a diverse team.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of hotel operations software and property management systems (PMS).
• Proficiency in MS Office Suite.
• Fluency in English and Hindi is required; knowledge of other local languages is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding customer service and a commitment to excellence.

• Oversee daily operations of the front desk, concierge, and guest relations.
• Manage, train, and mentor guest services staff.
• Ensure exceptional customer service standards are met and exceeded.
• Handle guest inquiries, concerns, and complaints promptly and professionally.
• Implement and manage guest feedback systems to drive service improvements.
• Coordinate with other departments to ensure seamless guest experiences.
• Develop and maintain standard operating procedures for guest services.
• Monitor service quality and identify areas for enhancement.
• Manage staff scheduling and ensure adequate coverage.
• Contribute to revenue generation through upselling and service enhancements.

• Proven experience in hospitality management, preferably in guest services or front office operations.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Proficiency in hotel management software and reservation systems.
• Ability to resolve complex guest issues effectively.
• Strong organizational and time management abilities.
• Knowledge of hospitality industry best practices.
• Excellent communication and problem-solving skills.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts, including weekends and holidays.

• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries and requests promptly and professionally via phone, email, and in person.
• Process reservations and modifications with accuracy.
• Coordinate with housekeeping, maintenance, and F&B departments to ensure guest satisfaction.
• Provide information and recommendations on local attractions and activities.
• Resolve guest complaints and issues with empathy and urgency.
• Maintain accurate guest profiles and records in the property management system.
• Assist with administrative tasks as required.
• Contribute to a positive and welcoming atmosphere for all guests.

• Proven customer service experience, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel management software.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• A passion for delivering outstanding guest experiences.
• Flexibility to work varying shifts, including weekends and holidays.

• Oversee the daily operations of the front desk and guest services department.
• Manage, train, and motivate the front desk team to ensure exceptional service delivery.
• Handle guest inquiries, complaints, and special requests efficiently and courteously.
• Ensure all guests receive a warm welcome and attentive service throughout their stay.
• Develop and implement standard operating procedures for front-office operations.
• Manage room inventory, reservations, and check-in/check-out processes.
• Coordinate with other hotel departments (housekeeping, F&B, maintenance) to ensure seamless guest experience.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Maintain high standards of appearance and professionalism for the front desk area.
• Manage and reconcile daily cash and credit card transactions.

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum of 3-5 years of experience in front-office management or guest services within the hospitality industry.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle stressful situations calmly.
• Familiarity with hotel management software (PMS systems).
• Excellent communication skills in English and local languages.
• Adept at managing reservations and guest expectations.
• A passion for delivering outstanding guest experiences.
• Flexibility to work various shifts, including weekends and holidays.

• Oversee all daily front office operations, including check-in/check-out, reservations, and guest inquiries.
• Manage and train the front desk, concierge, and bell desk teams, ensuring adherence to service standards and procedures.
• Implement and maintain high standards of guest service, proactively addressing and resolving guest concerns and complaints.
• Develop and execute strategies to enhance guest satisfaction and loyalty.
• Monitor operational performance, identify areas for improvement, and implement corrective actions.
• Manage room inventory and occupancy rates in coordination with the revenue management team.
• Ensure the smooth and efficient handling of all guest requests and special arrangements.
• Prepare daily, weekly, and monthly reports on front office performance and key metrics.
• Collaborate with other departments, such as housekeeping and F&B, to ensure seamless guest experiences.
• Maintain a professional and welcoming atmosphere throughout the lobby and reception areas.
• Handle cash, credit card transactions, and reconcile daily accounting reports.
• Stay abreast of industry trends and best practices in hospitality management.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Uphold the company's brand standards and values at all times.

• Minimum of 3-5 years of experience in a supervisory or management role within the hospitality industry.
• Proven track record in guest relations and service delivery.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and decision-making capabilities.
• Proficiency in hotel management software (PMS) and standard office applications.
• A degree or diploma in Hotel Management or a related field is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Impeccable grooming and presentation standards.
• Fluency in English and local languages is essential.
• Passion for delivering outstanding customer service and exceeding guest expectations.

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.

• Lead, train, and motivate a remote team of guest service professionals to achieve service excellence.
• Develop and implement best practices for customer interaction across all communication channels (phone, email, chat, social media).
• Manage and resolve escalated guest complaints and issues efficiently and effectively, ensuring guest satisfaction.
• Monitor team performance metrics and provide regular feedback and coaching to improve service quality and response times.
• Analyze guest feedback and online reviews to identify trends and areas for improvement, reporting findings to management.
• Collaborate with other departments (e.g., operations, marketing) to ensure a seamless guest experience.
• Develop and update standard operating procedures (SOPs) for guest services functions.
• Manage the scheduling and workload distribution for the remote guest services team.
• Contribute to the development and implementation of new service initiatives and technologies.
• Maintain a comprehensive understanding of industry trends and competitor service offerings.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest services or customer relations, with at least 2 years in a supervisory or managerial role within the hospitality industry.
• Proven ability to manage and lead remote teams effectively.
• Excellent understanding of customer service principles and best practices.
• Strong communication, interpersonal, and conflict resolution skills.
• Proficiency in customer relationship management (CRM) software and other relevant support tools.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Experience with online reputation management platforms is a plus.
• A genuine passion for customer service and a commitment to exceeding guest expectations.