34 Hotel Administration jobs in India
Guest Services Brisbane
Posted today
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Job Description
Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Brisbane Airport.
We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.
You might not have thought about working at the airport in Guest Services, but if you’ve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.
Who we’re looking forProblem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You’ll be the first face our guests see, so it’s important that you’re naturally caring and empathetic as you’ll be ambassadors for everything that makes Virgin Australia great.
What you’ll be doingYou’ll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You’ll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.
You’ll be great in this role if you…- Are at least 18 years of age
- Are an Australian Citizen or Permanent Resident
- Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
- Are happy working in a high-pressure environment
- Have transport to and from the airport, even at hours when public transport is not operating
- Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).
- Are comfortable being around cats and dogs who may travel with us from time to time
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- Free onsite physio
- Generous annual leave
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
- Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
- Hospitality, retail, technology, beauty services and wellness discounts
- Extensive training from the industry’s best
- Career progression opportunities
- Full uniform and staff parking
- And a lot more…
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
Ready to apply?We’re ready to hear from you. Apply now.
Guest Services Associate
Posted today
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Job Description
Company Overview
Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.
Job Overview
We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.
Qualifications and Skills
- Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
- Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
- Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
- Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
- Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
- Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
- Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
- Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.
Roles and Responsibilities
- Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
- Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
- Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
- Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
- Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
- Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
- Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
- Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.
Guest Services Attendant
Posted 1 day ago
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Job Description
A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
**What will I be doing?**
As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:
- Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
- Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
- Provide excellent guest service
- Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
- Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
- Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
- Request flowers for special occasions (marriage, death, maternity.). Besides providing embroidery for special linen (wedding and pampering)
- Control makes monthly Lost and Found and donations
- Check the uniforms and send for c leaning and / or repair
- Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
- Makes daily guest clothing release of guests that use the laundry service
- Makes monthly closing of Laundry expenses and provision of same
- Replaces (a) Laundry Attendant in case of holidays, days off or absences
**What are we looking for?**
A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:
- Planning and organizing
- Good oral and written communication
- Previous experience in Laundry
- Good interpersonal skills
- Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
- Committed to delivering a high level of customer service
- Excellent standards of clean
It is advantageous in this position if you demonstrate the following capabilities and advantages:
- Ability to work in a team
- Excellent attention to detail
- Positive Attitude
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Vip Guest Services
Posted 1 day ago
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Job Description
**Location**: Noida Sec 63 / WFO
**Company**: The Wise Monk - Verve Management
**Industry**: Event Management
**Employment Type**: Full-Time | Work from Office
**About Us**:
The Wise Monk - Verve Management is a dynamic event management agency known for curating high-impact experiences and premium corporate events. We specialize in end-to-end event execution and pride ourselves on exceptional service, especially for our VIP and high-profile guests.
**Position Overview**:
**Key Responsibilities**:
- Serve as the primary point of contact for VIP guests during events.
- Manage RSVP coordination, arrival logistics, and personalized services.
- Ensure smooth check-ins, seating, and special arrangements for high-profile attendees.
- Anticipate guest needs and proactively provide solutions and support.
- Work closely with event production, security, and hospitality teams for flawless execution.
- Handle last-minute changes or VIP-specific requests with discretion and efficiency.
- Maintain accurate guest records and feedback for post-event reporting.
- Represent the brand with grace, confidentiality, and professionalism at all times.
**Requirements**:
- 1-3 years of experience in hospitality, events, or client servicing is preferred.
- Excellent communication and interpersonal skills (English and Hindi proficiency).
- Strong organizational and problem-solving abilities.
- Presentable, confident, and quick on their feet in a live event environment.
- Ability to work flexible hours, including evenings, weekends, and travel for events.
- A background in hotel management, aviation, or luxury retail is a plus.
**Working Days**:
**Monday to Friday - 5-day workweek** (WFO and on-ground as required for events)
**Perks of Working with Us**:
- Be part of prestigious, high-profile events and experiences.
- Work with top brands and creative minds in the industry.
- Fast-paced, people-first environment with growth potential.
Pay: ₹25,000.00 - ₹45,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
Work Location: In person
Guest Services Associate
Posted 20 days ago
Job Viewed
Job Description
Company Overview
Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.
Job Overview
We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.
Qualifications and Skills
- Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
- Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
- Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
- Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
- Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
- Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
- Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
- Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.
Roles and Responsibilities
- Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
- Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
- Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
- Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
- Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
- Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
- Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
- Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.
Guest Services Associate I
Posted 4 days ago
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Job Description
**Job Number** 25128466
**Job Category** Rooms & Guest Services Operations
**Location** Trinity Whitefield Bengaluru, No 134-136 Road No 1, Bengaluru, Karnataka, India, 560066VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character - they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Guest Services Associate I
Posted today
Job Viewed
Job Description
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Guest Services Associate - Concierge
Posted 1 day ago
Job Viewed
Job Description
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Associate -Front Office
Posted 4 days ago
Job Viewed
Job Description
**Job Number** 25128515
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Hyderabad, Plot No 132 Miyapur Road, Hyderabad, Telangana, India, 500032VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.
Guest Services Officer - Front Office
Posted 4 days ago
Job Viewed
Job Description
You will be responsible to provide an excellent and consistent level of service to your customers.
**Qualifications:**
Contributes to the smooth and efficient running of the Reception within the Rooms Division
**Primary Location:** IN-TN-Chennai
**Organization:** Park Hyatt Chennai
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** CHE002899
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.