38 Hotel Management jobs in Dehradun

We are seeking an experienced and customer-focused Guest Services Manager to oversee all guest-facing operations at our premier establishment in Dehradun, Uttarakhand, IN . This pivotal role is responsible for ensuring every guest receives exceptional service, creating memorable experiences that foster loyalty and positive reviews. You will lead and train a team of front desk staff, concierge, and bell services to uphold the highest standards of hospitality. Your duties will encompass managing guest inquiries and complaints, resolving issues promptly and professionally, and implementing service standards that align with our brand ethos. This position requires a keen eye for detail, a proactive approach to service delivery, and the ability to anticipate guest needs.

The ideal candidate will have a strong background in hotel management or a related hospitality field, with demonstrable leadership experience. You should possess excellent communication, interpersonal, and problem-solving skills. A passion for service excellence and a commitment to exceeding guest expectations are paramount. You will be responsible for staff scheduling, performance management, and training to ensure a consistently high level of service delivery. This role also involves working closely with other departments, such as housekeeping and F&B, to ensure a seamless guest experience across the entire property. We are looking for an individual who can inspire their team, maintain a positive attitude, and contribute to a vibrant and welcoming atmosphere for all our guests. Your dedication to creating delightful experiences will be key to our success in the competitive hospitality market. We offer a dynamic work environment with opportunities for professional growth and development within the tourism industry.

Responsibilities:

• Manage and lead the front office, concierge, and guest relations teams.
• Ensure exceptional guest service and satisfaction.
• Handle guest inquiries, requests, and complaints efficiently.
• Develop and implement service standards and training programs.
• Oversee guest check-in and check-out processes.
• Manage staff schedules, performance, and development.
• Collaborate with other departments to ensure seamless operations.
• Monitor guest feedback and implement service improvements.
• Maintain a professional and welcoming environment for guests.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience in a supervisory or management role in hospitality.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in hotel management software.
• Knowledge of Dehradun's hospitality landscape.
• Ability to work flexible hours, including weekends and holidays.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Le Meridien Dehradun Resort & Spa, Village Khabarwala Galajwadi,, Dehradun, India, India,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Fairfield by Marriott Dehradun, Mauza Malasi, Dehradun, Uttarakhand, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Answering telephone calls, as well as screening and forwarding calls. Scheduling and confirming appointments, meetings, and events. Welcoming and assisting visitors in a friendly and professional manner.

Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.

Monitor all inquiries for reservation and manage all communication with guest for hotel rates and assist to increase revenue though occupancy.

Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

**Job Types**: Full-time, Permanent

Pay: From ₹12,000.00 per month

Ability to commute/relocate:

- Dehradun, Dehradun - , Uttarakhand: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Job Title: Front Office Associate

Location: RO.206, G Block building,2nd Floor, City Centre

Employment Type: Full-Time

Job Summary:
Key Responsibilities:

- Greet and assist guests, clients, and visitors in a courteous and professional manner.
- Answer phone calls, direct inquiries, and provide information about the company or services.
- Handle check-ins/check-outs, reservations, and maintain accurate records.
- Manage incoming mail and packages, and coordinate with other departments as needed.
- Perform basic administrative duties such as scheduling appointments, data entry, scanning of documents and filing.
- Maintain a clean and organized front desk area.

Qualifications:

- Proven experience in a customer-facing role, preferably in a front office or administrative position.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficient in basic office software (e.g., MS Office).
- High school diploma or equivalent; additional qualifications are a plus.

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

Have proper knowledge of checkin and check out

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

Our client, a prestigious hotel in a scenic location, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the establishment. This key leadership role is responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving profitability across all hotel departments. The ideal candidate will possess strong leadership qualities, a deep understanding of the hospitality industry, and a proven track record in managing diverse teams and complex operations.

Responsibilities:

• Oversee and manage the day-to-day operations of the hotel, including Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Develop and implement strategies to enhance guest satisfaction and service quality.
• Manage departmental budgets, control costs, and ensure profitability targets are met.
• Recruit, train, motivate, and manage hotel staff to ensure high standards of performance.
• Ensure compliance with all health, safety, and sanitation regulations.
• Develop and maintain relationships with suppliers and vendors.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor industry trends and best practices to identify opportunities for improvement.
• Conduct regular staff performance evaluations and provide constructive feedback.
• Collaborate with the Sales and Marketing teams to drive revenue and occupancy.
• Implement and enforce hotel policies and procedures.
• Ensure the smooth running of all hotel services and facilities.
• Prepare operational reports for senior management.
• Foster a positive and collaborative work environment for all staff members.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in hotel management, with at least 2 years in an Operations Manager or similar leadership role.
• Proven experience in managing multiple hotel departments.
• Strong understanding of hotel operations, including F&B, rooms division, and event management.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and POS systems.
• Strong financial acumen and budget management skills.
• Ability to work under pressure and handle multiple priorities.
• Guest-focused mindset with a passion for service excellence.
• Problem-solving abilities and decision-making skills.
• Willingness to work flexible hours, including weekends and holidays.
• Knowledge of local market trends and competition.

This position requires on-site presence and direct management of hotel staff in Dehradun, Uttarakhand, IN .

Our client is looking for a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their esteemed establishment. This role is pivotal in ensuring exceptional guest experiences, maintaining high standards of service, and optimizing operational efficiency across all hotel departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will possess a strong understanding of the hospitality industry, excellent leadership qualities, and a passion for delivering outstanding customer service. Key responsibilities include managing staff performance, scheduling, training, and development; overseeing inventory management and cost control for supplies and F&B; ensuring compliance with health, safety, and sanitation regulations; handling guest inquiries and resolving complaints promptly and professionally; and collaborating with department heads to achieve operational goals and drive revenue. You will also be responsible for implementing and maintaining service standards, monitoring guest satisfaction, and contributing to strategic planning for the hotel's growth and success. This is a hands-on, on-site role requiring excellent interpersonal skills and the ability to manage diverse teams. Strong problem-solving abilities and a proactive approach to operational challenges are essential. Qualifications: Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Minimum of 5 years of experience in hotel management or a similar role within the hospitality sector. Proven track record of success in managing hotel operations and improving guest satisfaction scores. Strong knowledge of hotel management software and POS systems. Excellent leadership, communication, and customer service skills. Ability to work flexible hours, including evenings, weekends, and holidays. This is a fantastic opportunity to lead operations at a reputable hotel and contribute to its continued success.