41 Hotel Management jobs in Dehradun
Guest Services Coordinator
Posted 3 days ago
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Job Description
Key Responsibilities:
- Manage guest check-ins and check-outs efficiently.
- Handle guest inquiries and requests promptly and professionally via phone, email, and in person.
- Process reservations and modifications with accuracy.
- Coordinate with housekeeping, maintenance, and F&B departments to ensure guest satisfaction.
- Provide information and recommendations on local attractions and activities.
- Resolve guest complaints and issues with empathy and urgency.
- Maintain accurate guest profiles and records in the property management system.
- Assist with administrative tasks as required.
- Contribute to a positive and welcoming atmosphere for all guests.
- Proven customer service experience, preferably in hospitality.
- Excellent communication and interpersonal skills.
- Proficiency in using hotel management software.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- A passion for delivering outstanding guest experiences.
- Flexibility to work varying shifts, including weekends and holidays.
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Supervise and coordinate the activities of various hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
- Ensure the highest standards of guest service are maintained, addressing guest concerns and feedback promptly and professionally.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Manage staffing levels, scheduling, training, and performance evaluation for operational staff.
- Oversee inventory management, procurement, and cost control measures to optimize profitability.
- Collaborate with department heads to set departmental goals and objectives.
- Ensure compliance with all health, safety, and sanitation regulations.
- Manage budgets for operational departments and monitor financial performance.
- Implement strategies to drive revenue growth and improve occupancy rates.
- Conduct regular inspections of hotel facilities to ensure cleanliness, safety, and proper maintenance.
- Foster a positive and collaborative work environment for all staff members.
- Analyze operational data to identify trends and areas for improvement.
- Liaise with the executive management team to report on operational performance and strategic initiatives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations management, with a proven track record of success.
- Strong understanding of all hotel operational areas, including front office, F&B, housekeeping, and maintenance.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and other relevant operational tools.
- Experience with budget management and cost control.
- Ability to handle stressful situations and resolve guest issues effectively.
- Knowledge of health, safety, and sanitation regulations.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hybrid model.
- Strong problem-solving and decision-making abilities.
- Commitment to providing exceptional guest experiences.
This role is based in Dehradun, Uttarakhand, IN , and requires a hybrid commitment, balancing essential on-site presence with remote work flexibility. Our client offers a competitive salary, opportunities for career advancement, and a vibrant work environment within the hospitality sector.
Join our client and contribute to delivering outstanding guest experiences!
Hotel Operations Manager
Posted 5 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless coordination.
- Manage and develop a high-performing team, including recruitment, training, scheduling, and performance management.
- Ensure consistent delivery of high-quality guest services and resolve guest complaints promptly and efficiently.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage budgets, control costs, and maximize revenue streams.
- Oversee inventory management for F&B and other supplies.
- Ensure compliance with all health, safety, and sanitation regulations.
- Work closely with the General Manager on strategic planning, marketing initiatives, and financial performance.
- Conduct regular inspections of the property to maintain standards of cleanliness, presentation, and safety.
- Foster a positive and collaborative work environment for all staff members.
- Handle VIP guest requirements and special requests.
- Monitor guest feedback and implement improvements based on reviews and surveys.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 5 years of progressive experience in hotel operations, with at least 2 years in a management role.
- Proven track record in managing diverse hotel departments and teams.
- Strong understanding of hotel operations, including Front Desk, Housekeeping, F&B, and revenue management.
- Excellent leadership, interpersonal, and communication skills.
- Proficiency in Property Management Systems (PMS) and other hotel software.
- Strong financial acumen and budgeting skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Passion for delivering outstanding guest service and creating memorable experiences.
- Problem-solving skills and the ability to remain calm under pressure.
Hotel Operations Manager
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee and manage all hotel operational departments, including Front Office, Housekeeping, F&B, and Maintenance.
- Ensure exceptional guest service standards are met and exceeded.
- Manage staff recruitment, training, scheduling, and performance evaluations.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor and control operational budgets, managing expenses and driving profitability.
- Ensure compliance with health, safety, and hygiene regulations.
- Address and resolve guest complaints and operational issues promptly and effectively.
- Collaborate with department heads to achieve departmental goals and objectives.
- Maintain strong relationships with vendors and suppliers.
- Implement strategies to optimize revenue and enhance the guest experience.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- In-depth knowledge of hotel operations, including front desk, housekeeping, and F&B.
- Experience with Property Management Systems (PMS) and relevant software.
- Strong financial acumen and budget management skills.
- Excellent problem-solving, decision-making, and communication skills.
- Ability to work under pressure and manage multiple priorities.
- Commitment to delivering outstanding guest service.
- Passion for the hospitality industry and a focus on continuous improvement.
Hotel Operations Manager
Posted 13 days ago
Job Viewed
Job Description
Responsibilities:
- Supervise and coordinate the daily operations of all hotel departments to ensure efficiency and guest satisfaction.
- Develop and implement operational policies and procedures to maintain high service standards.
- Manage departmental budgets, control expenses, and optimize revenue streams.
- Ensure compliance with all health, safety, and sanitation regulations.
- Lead, train, and motivate the hotel staff to deliver exceptional service.
- Handle guest inquiries, complaints, and feedback promptly and professionally.
- Conduct regular inspections of the hotel premises and facilities to ensure quality and upkeep.
- Collaborate with the General Manager on strategic planning and business development initiatives.
- Manage inventory and procurement for operational supplies.
- Foster a culture of continuous improvement and excellence in service delivery.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a strong focus on operations.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and POS systems.
- In-depth knowledge of hotel operations, industry trends, and best practices.
- Ability to work flexible hours, including weekends and holidays.
- A passion for delivering outstanding guest experiences.
- Strong financial acumen and budget management skills.
- Understanding of local tourism and hospitality market dynamics.
Hotel Operations Manager
Posted 14 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee the daily operations of all hotel departments, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Security.
- Develop and implement operational policies and procedures to enhance efficiency, service quality, and guest satisfaction.
- Manage departmental budgets, control costs, and drive revenue generation initiatives to achieve financial targets.
- Ensure compliance with all health, safety, and sanitation regulations and standards.
- Lead, motivate, and develop a high-performing team of department heads and staff, fostering a positive and productive work environment.
- Conduct regular performance reviews, provide training, and identify professional development opportunities for staff.
- Monitor guest feedback and implement service recovery strategies to address any issues promptly and effectively.
- Collaborate with the General Manager and Sales & Marketing teams to develop and execute strategies for market growth and profitability.
- Maintain strong relationships with vendors, suppliers, and local community stakeholders.
- Stay abreast of industry trends and best practices to ensure the hotel remains competitive and innovative.
- Conduct property inspections and audits to ensure standards of presentation and operation are maintained.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is highly preferred.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 4 years in a senior leadership role (e.g., Operations Manager, Assistant General Manager) in a 4-star or 5-star hotel environment.
- Proven track record of successfully managing hotel operations, driving profitability, and achieving high levels of guest satisfaction.
- Extensive knowledge of all hotel operational departments and industry best practices.
- Strong financial acumen, including budget management, P&L analysis, and revenue forecasting.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Demonstrated ability to lead, train, and motivate a diverse workforce.
- Proficiency in hotel management software (PMS) and other relevant technologies.
- Adaptability and resilience to manage in a dynamic and demanding industry.
- Willingness to travel to the property as needed for essential oversight and strategic planning.
This critical role allows for significant remote oversight while demanding a strategic and hands-on approach to hotel operations. The ideal candidate will be a visionary leader dedicated to upholding our client's reputation for luxury and impeccable service.
Hotel Operations Manager
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee all daily hotel operations, ensuring quality and efficiency.
- Manage and train staff across various departments (front office, housekeeping, F&B, etc.).
- Develop and implement operational policies and procedures.
- Manage budgets, control costs, and optimize revenue generation.
- Ensure guest satisfaction by maintaining high service standards.
- Handle guest complaints and resolve issues promptly and effectively.
- Oversee inventory management and procurement.
- Ensure compliance with health, safety, and hygiene regulations.
- Collaborate with the sales and marketing teams to drive business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of experience in hotel operations management.
- Proven experience in managing multiple hotel departments.
- Strong knowledge of hotel operations, budgeting, and P&L management.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software.
- Ability to work under pressure and handle diverse operational challenges.
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Hotel Operations Manager
Posted 17 days ago
Job Viewed
Job Description
Key responsibilities include managing staff, including hiring, training, scheduling, and performance evaluation, to maintain high standards of service. You will oversee inventory management, cost control, and budgeting for all operational departments, ensuring profitability and operational efficiency. Developing and implementing service standards, policies, and procedures to enhance guest satisfaction will be a primary focus. You will also be involved in marketing and sales initiatives to drive occupancy and revenue. Handling guest complaints and resolving issues promptly and effectively to ensure guest satisfaction is paramount. Ensuring compliance with all health, safety, and legal regulations is also a critical aspect of the role.
The ideal candidate will possess excellent communication, leadership, and problem-solving skills. A strong understanding of hotel management software and systems is essential. You should have a proven ability to motivate and manage a diverse team, foster a positive work environment, and drive results. A keen eye for detail and a commitment to maintaining impeccable standards of cleanliness and service are required. Experience in budget management and financial oversight is crucial. The ability to work under pressure and adapt to the fast-paced demands of the hospitality industry is necessary. A proactive approach to identifying and resolving operational challenges is highly valued.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of experience in hotel management, with at least 2 years in a supervisory or managerial role, is required. Demonstrable experience in managing multiple departments and leading a large team is essential. Excellent customer service skills and a commitment to exceeding guest expectations are mandatory. Knowledge of local tourism trends and market dynamics would be an advantage. Join our client's team and contribute to creating memorable experiences for guests.
Hotel Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee daily operations of all hotel departments (Front Desk, Housekeeping, F&B, Maintenance).
- Ensure exceptional guest service standards are met and exceeded.
- Manage staff performance, including recruitment, training, scheduling, and performance reviews.
- Develop and implement operational policies and procedures.
- Manage departmental budgets, control costs, and drive revenue growth.
- Handle guest inquiries, complaints, and feedback effectively.
- Collaborate with department heads to ensure seamless service delivery.
- Maintain high standards of cleanliness, safety, and security throughout the hotel.
- Work with the General Manager on strategic planning and business development.
- Conduct regular operational audits and implement improvements.
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven leadership and team management skills.
- Strong understanding of hotel operations, revenue management, and P&L statements.
- Experience with property management systems (PMS) and other hotel software.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and make sound decisions.
- Passion for delivering outstanding guest experiences.
Hotel Operations Manager
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee daily hotel operations across all departments.
- Ensure exceptional guest service and satisfaction standards are met.
- Manage departmental budgets, control expenses, and optimize profitability.
- Lead, train, and motivate hotel staff to achieve performance goals.
- Implement and maintain high standards of cleanliness and safety.
- Develop and execute operational strategies to improve efficiency and guest experience.
- Manage inventory and procurement for all operational needs.
- Address and resolve guest complaints and operational issues effectively.
- Collaborate with sales and marketing teams to drive occupancy and revenue.
- Ensure compliance with all relevant regulations and hotel policies.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel operations management or a senior leadership role in the hospitality industry.
- Proven experience in managing multiple hotel departments.
- Strong understanding of hotel operations, budgeting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work effectively under pressure and manage emergencies.
- Proficiency in hotel management software.
- Customer-centric approach with a commitment to service excellence.
- Knowledge of Uttarakhand tourism and local market dynamics is a plus.