1,728 Hotel Operations jobs in India

Company Overview At Nexus Jobs, we specialize in empowering talent staffing services with a focus on providing end-to-end manpower solutions that meet our clients specific needs. With headquarters in Jaipur, we operate across India, offering comprehensive corporate manpower and industrial employment services. Our portfolio includes immediate placement services, part-time/full-time jobs, freelance project work, and career advancement opportunities for both freshers and seasoned professionals.

Job Overview We are seeking a motivated and dynamic individual for the role of Front Office at our Jaipur location. This is a full-time position at the fresher level, requiring minimal experience ranging from 0 to 1 year. The position offers an excellent opportunity to grow within the human resources industry while gaining exposure to the core functional areas of office administration and client interaction.

• Qualifications and Skills Must possess strong customer service skills, as you will be the first point of contact for visitors and clients (Mandatory skill).
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, to handle various administrative tasks effectively (Mandatory skill).
• Experience in handling multiline phone systems for efficient call management and ensuring seamless communication (Mandatory skill).
• Familiarity with scheduling software to manage appointments and meeting calendars efficiently.
• Competency in data entry to ensure accurate recording and management of client information and other essential data.
• Experience with CRM software to manage client interactions and maintain customer relationship databases.
• Understanding point of sale systems to assist in billing and financial transactions when required.
• Excellent time management skills to prioritize tasks and handle multiple responsibilities effectively under pressure.

• Roles and Responsibilities Greet and welcome guests as soon as they arrive at the office, directing them appropriately and ensuring a seamless front office experience.
• Answer, screen, and forward incoming phone calls while providing basic and accurate information to potential clients and stakeholders.
• Coordinate and manage overall administrative tasks, including scheduling meetings, appointments, and handling correspondence.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Oversee the management of office supplies inventory and place orders as necessary to ensure smooth office operations.
• Support the HR team in administrative tasks related to recruitment, onboarding, and maintaining employee records.
• Assist in the preparation of reports and presentations as required by the management or HR teams.
• Collaborate with various departments to maintain effective communication and support organizational objectives.

Job description

company name= SETTL

Position Name= front office

Experience= fresher (experience both)

Location=delhi gurgaon 

salary = 25k in hand

Qualification= Any graduation

Communication= good

Interview = walk in face to face

Job description

1. Guest Experience Management:
- Ensure exceptional service is provided to all guests throughout their stay or visit.
- Address guest inquiries, complaints, and feedback promptly and professionally.
2. Team Supervision Support:
- Train and manage guest relations staff to maintain high service standards.
- Coordinate with other departments to deliver seamless experiences.
3. Customer Experience Excellence:
- Empathise with their guests, their needs and preferences to provide personalized healing
program/experience.
- Maintain records of guests/patients.
4. Problem Resolution:
- Handle and resolve guest complaints or issues efficiently.
- Implement service recovery strategies to ensure guest satisfaction.
5. Relationship Building:
- Develop and nurture positive relationships with guests to encourage loyalty.
- Collect and act on guest feedback to improve services along with the Program Manager and all other
stakeholders.
6. Operational Oversight:
- Oversee the execution of special events, VIP arrangements, and guest requests.
- Ensure the premises is well-maintained and welcoming.
7. Reporting and Analysis:
- Track guest satisfaction metrics and report findings to management.
- Identify trends and suggest improvements to enhance the guest experience.
Designation Reporting
Into
DoJ Key Traits Work Timings
& Days
Experience
Manager
Program
Manager
March 1,
2025
Empathy, Excellent communication
skills, Integrity, Eye for details, prior
experience in working with startups,
creating programs, workshops,
delivery, admin experience, Excellent
people skills. 2-3 years of experience
in retail/ hospitality/event mgmt. or
any other relevant fields.
9 to 6, 6 days a
week, 4 days off per
month (Based on
monthly schedule
and mutual
discussions).
Experience Manager, CH2 World Foundation
8. Brand Representation:
- Uphold and promote the organization’s values, image, and standards in all interactions.
9. Resource and Inventory Management:
- Ensure availability of necessary tools, equipment, and materials for guest experience.
- Monitor inventory levels and coordinate procurement as needed via the Admin Associate.
10. Compliance and Policy Adherence:
- Ensure organizational policies and procedures are followed.
- Stay updated on regulations and ensure compliance.