1,982 Hotel Positions jobs in India
Hotel Front Desk Manager
520001 Krishna, Andhra Pradesh
₹35000 Annually
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Our client, a reputable hospitality establishment in Vijayawada, Andhra Pradesh, IN , is seeking an experienced and charismatic Hotel Front Desk Manager to lead their front desk operations. This pivotal role involves overseeing the guest reception area, ensuring a seamless check-in and check-out process, and managing a team of front desk associates. The ideal candidate will possess exceptional customer service skills, a keen eye for detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Responsibilities will include:
Responsibilities will include:
- Managing the daily operations of the front desk, including staffing, scheduling, and performance management of front desk personnel.
- Ensuring all guest inquiries and requests are handled promptly and professionally.
- Implementing and maintaining high standards of guest service and satisfaction.
- Training new front desk staff on company policies, procedures, and service standards.
- Overseeing room block management and ensuring accuracy of reservations and billing.
- Handling guest complaints and service recovery effectively.
- Monitoring front desk performance metrics and identifying areas for improvement.
- Collaborating with other hotel departments to ensure smooth operations and guest experience.
- Maintaining a clean and organized front desk area.
- Managing inventory of supplies for the front desk.
- Ensuring compliance with all hotel policies and safety regulations.
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0
Hotel Front Desk Manager
700071 Kolkata, West Bengal
₹45000 Annually
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Our client, a renowned hospitality group, is looking for a charismatic and organized Hotel Front Desk Manager to oversee the operations of their premium property in Kolkata. This role is essential for ensuring a welcoming and efficient experience for all guests. You will lead a team of front desk staff, manage guest services, and handle front office operations with professionalism and attention to detail. The ideal candidate will have extensive experience in hotel operations, exceptional customer service skills, and strong leadership abilities. Responsibilities include managing guest check-in and check-out processes, handling reservations, addressing guest concerns and complaints, and ensuring the smooth running of the front desk area. You will also be responsible for staff training, scheduling, performance management, and maintaining high standards of service. Accurate billing, cash handling, and coordinating with other hotel departments such as housekeeping and maintenance are also key aspects of this role. We are seeking an individual with excellent communication, problem-solving, and organizational skills, who can maintain composure under pressure. A positive attitude and a passion for hospitality are paramount. Experience with hotel management software is required. If you are dedicated to providing outstanding guest experiences and leading a team to success, this is an excellent opportunity to advance your career in the hospitality industry.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise the daily operations of the hotel's front desk.
- Lead, train, and motivate front desk staff to provide exceptional guest service.
- Ensure efficient and welcoming guest check-in and check-out processes.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage room inventory and reservations, optimizing occupancy rates.
- Oversee billing, cash handling, and financial transactions at the front desk.
- Coordinate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
- Implement and enforce hotel policies and procedures.
- Maintain a high standard of professionalism and presentation in the lobby area.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven experience with Property Management Systems (PMS) software.
- Exceptional customer service, communication, and interpersonal skills.
- Strong leadership, organizational, and problem-solving abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Adept at handling guest issues and resolving conflicts effectively.
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1
Hotel Front Desk Supervisor
411001 Pune, Maharashtra
₹30000 Annually
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Job Description
Our client, a reputable hotel in Pune, Maharashtra, IN , is seeking an experienced and guest-focused Hotel Front Desk Supervisor to oversee daily front office operations. This role is crucial in ensuring a seamless and welcoming experience for all guests, from check-in to check-out. The ideal candidate will possess strong leadership skills, excellent customer service abilities, and a comprehensive understanding of hotel operations.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Supervise and coordinate the activities of the front desk team, ensuring efficient check-in and check-out processes.
- Manage guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
- Train and mentor front desk agents, providing ongoing feedback and performance management.
- Ensure all front desk staff adhere to hotel policies, procedures, and service standards.
- Handle guest billing, reservations, and special requests accurately.
- Oversee the management of the hotel's reservation system and front desk software.
- Monitor front desk operations to ensure guest satisfaction and address any operational issues proactively.
- Collaborate with other hotel departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
- Maintain the appearance and cleanliness of the front desk area.
- Prepare daily reports on occupancy, revenue, and guest feedback.
- Implement upselling strategies to enhance guest stays and revenue.
Qualifications:
- High school diploma or equivalent; a degree or diploma in Hospitality Management is preferred.
- Minimum of 3-5 years of experience in front office operations, with at least 1-2 years in a supervisory role.
- Proven experience in customer service within the hospitality industry.
- Familiarity with Property Management Systems (PMS) and reservation software.
- Strong leadership, communication, and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Excellent problem-solving skills and a guest-centric approach.
- Knowledge of Pune's hospitality market is an advantage.
- Flexibility to work shifts, including weekends and holidays.
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2
Hotel Front Desk Receptionist
Bengaluru, Karnataka
MAK Enterprise (house) India Pvt. Ltd.
Posted today
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Job Description
**WE ARE A THREE STAR HOTEL IN BANGALORE. WE REQUIRE A FRONT OFFICE ASSISTANT WHO HAS TO FOLLOW**
**THE FOLLOWING DUTIES**:
1. Greet guests with a smiling face check them in, and answer any questions they may have.
2. Responsible for managing room reservations and ensuring those guests are assigned to the correct room type based on their preferences.
3. Handle incoming calls and direct them to the appropriate department or staff member.
4. Make outgoing calls to confirm reservations or follow up with guests.
5. Handle the billing process for guests, including taking payments, issuing receipts, and reconciling payments at the end of each shift.
6. Provide guests with information about the hotel's amenities, services, and local attractions. They may also assist guests with booking tours, transportation, or restaurant reservations.
7. Handle guest requests, such as arranging for extra pillows, towels, or other amenities.
8. Maintain accurate records of guest information, room assignments, and billing information.
9. Handle paperwork related to guest complaints, lost and found items, and other issues.
10. Handle on line booking platform and maintain a daily record.
11. Should be hardworking as we have a duty time of 10-11hrs.
12. Should have high convincing power
13. Have to collect reviews from guests.
14. Any innovative thought process is appreciated.
**NOTE**:
**YOU HAVE TO VISIT CORPORATE OFFICE WITH OUR TEAM 2-3 TIMES A WEEK.**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Hotel management: 3 years (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
+91
**THE FOLLOWING DUTIES**:
1. Greet guests with a smiling face check them in, and answer any questions they may have.
2. Responsible for managing room reservations and ensuring those guests are assigned to the correct room type based on their preferences.
3. Handle incoming calls and direct them to the appropriate department or staff member.
4. Make outgoing calls to confirm reservations or follow up with guests.
5. Handle the billing process for guests, including taking payments, issuing receipts, and reconciling payments at the end of each shift.
6. Provide guests with information about the hotel's amenities, services, and local attractions. They may also assist guests with booking tours, transportation, or restaurant reservations.
7. Handle guest requests, such as arranging for extra pillows, towels, or other amenities.
8. Maintain accurate records of guest information, room assignments, and billing information.
9. Handle paperwork related to guest complaints, lost and found items, and other issues.
10. Handle on line booking platform and maintain a daily record.
11. Should be hardworking as we have a duty time of 10-11hrs.
12. Should have high convincing power
13. Have to collect reviews from guests.
14. Any innovative thought process is appreciated.
**NOTE**:
**YOU HAVE TO VISIT CORPORATE OFFICE WITH OUR TEAM 2-3 TIMES A WEEK.**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Health insurance
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Hotel management: 3 years (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
+91
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3
Hotel Front Desk Agent
Bengaluru, Karnataka
Urban Hotel & Resorts
Posted today
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Job Description
Contacting current and potential clients to inform them regarding the product and service.
- Answering all queries and questions regarding the company and product.
- Understanding customers’ requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
- Preserve the company’s reputation by handling grievances.
- Facilitating companies’ sales by going the extra mile and meeting a sales quota.
- Keeping a record of all the sales calls and notes of useful information.
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Take and manage online booking through the online booking system.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.
Pay: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
- Answering all queries and questions regarding the company and product.
- Understanding customers’ requirements by asking questions and closing the deal.
- Keeping the customer database maintained and updated.
- Taking and processing orders accurately.
- Preserve the company’s reputation by handling grievances.
- Facilitating companies’ sales by going the extra mile and meeting a sales quota.
- Keeping a record of all the sales calls and notes of useful information.
- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
- Take and manage online booking through the online booking system.
- Follow up with guests who may have had an issue with online or telephone bookings.
- Manage the booking schedule effectively.
Pay: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
4
Front Desk Associate- Hotel
Mumbai, Maharashtra
Gigadocs Softtech Private limited
Posted today
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Job Description
Ramee Group of Hotel looking for front desk associate at Juhu Mumbai
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
5
Hotel Front Desk (Male)
Thane, Maharashtra
Sensys Technologies Pvt. Ltd
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
- **Guest Services**:
- Greet guests upon arrival and departure with a warm and friendly demeanor.
- Handle check-in/check-out procedures efficiently and accurately.
- **Reservation Management**:
- Ensure that guest room allocations are accurate and up-to-date.
- **Communication**:
- Communicate any guest requests or issues to the appropriate departments (housekeeping, maintenance, etc.).
- **Administrative Tasks**:
- Maintain a clean, organized, and welcoming front desk area.
- Process payments, provide receipts, and handle cash transactions accurately.
- **Security & Compliance**:
- Ensure the safety and security of guests and their belongings.
- Follow hotel procedures for handling emergencies, including fire, medical, or security situations.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
- Weekend only
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Front desk: 1 year (required)
- freshers: 1 year (required)
Work Location: In person
- **Guest Services**:
- Greet guests upon arrival and departure with a warm and friendly demeanor.
- Handle check-in/check-out procedures efficiently and accurately.
- **Reservation Management**:
- Ensure that guest room allocations are accurate and up-to-date.
- **Communication**:
- Communicate any guest requests or issues to the appropriate departments (housekeeping, maintenance, etc.).
- **Administrative Tasks**:
- Maintain a clean, organized, and welcoming front desk area.
- Process payments, provide receipts, and handle cash transactions accurately.
- **Security & Compliance**:
- Ensure the safety and security of guests and their belongings.
- Follow hotel procedures for handling emergencies, including fire, medical, or security situations.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Rotational shift
- Weekend only
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Front desk: 1 year (required)
- freshers: 1 year (required)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
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6
Front Desk Supervisor - Luxury Hotel
201305 Noida, Uttar Pradesh
₹45000 Annually
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Job Description
Our client, a premier luxury hotel, is seeking a polished and professional Front Desk Supervisor to manage the guest reception area in **Noida, Uttar Pradesh, IN**. This vital role is responsible for ensuring an exceptional arrival and departure experience for all guests, embodying the highest standards of hospitality and service. You will lead a team of front desk agents, providing training, guidance, and supervision to guarantee seamless check-in and check-out processes, accurate billing, and prompt resolution of guest inquiries and issues. Key responsibilities include managing reservations, coordinating with housekeeping and room service, handling guest complaints with empathy and efficiency, and maintaining the overall appearance and functionality of the front desk. You will also be involved in guest satisfaction surveys, training new staff, and implementing service standards. The ideal candidate will have a diploma or degree in Hospitality Management or a related field, with a minimum of 3-5 years of experience in front office operations, preferably in a supervisory role within the luxury hotel sector. Excellent interpersonal skills, a warm and welcoming demeanor, and strong communication abilities are essential. You should be proficient in hotel property management systems (PMS) and possess strong problem-solving skills. The ability to remain calm and professional under pressure, manage multiple tasks simultaneously, and lead by example are crucial for success in this position. This is a fantastic opportunity to advance your career in the hospitality industry in a renowned establishment located in **Noida, Uttar Pradesh, IN**.
Responsibilities:
Responsibilities:
- Supervise front desk operations, ensuring efficient check-in and check-out processes.
- Manage guest reservations and room assignments.
- Train, mentor, and schedule front desk staff.
- Handle guest inquiries, requests, and complaints professionally and courteously.
- Ensure accurate billing and payment processing.
- Coordinate with other hotel departments to meet guest needs.
- Maintain the cleanliness and organization of the front desk area.
- Implement and uphold hotel service standards and policies.
- Monitor guest satisfaction and address any issues promptly.
- Diploma or Degree in Hospitality Management or a related field.
- Minimum of 3-5 years of experience in front office operations.
- Previous supervisory experience in a hotel is highly desirable.
- Proficiency in Hotel Property Management Systems (PMS).
- Excellent customer service and communication skills.
- Strong problem-solving abilities and composure under pressure.
- Professional and welcoming demeanor.
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Receptionist - Luxury Hotel
500001 Shaikpet, Andhra Pradesh
₹25000 month
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Job Description
Our client is seeking a polished and professional Front Desk Receptionist to manage the guest experience at their premier hotel in **Hyderabad, Telangana**. This is a vital on-site role at the heart of our hospitality operations. As the first point of contact for guests, you will be responsible for creating a welcoming and memorable experience from arrival to departure. Key duties include greeting guests warmly, managing check-ins and check-outs efficiently, processing payments, and handling guest inquiries and requests with courtesy and professionalism. You will provide information about hotel services, local attractions, and assist with reservations and special arrangements. Maintaining the appearance and orderliness of the front desk area is also a key responsibility. The ideal candidate will possess exceptional customer service skills, excellent communication and interpersonal abilities, and a friendly, approachable demeanor. Previous experience in a customer-facing role, preferably in the hospitality industry, is highly desirable. Proficiency in using hotel management software and standard office applications is required. You should be adept at problem-solving, handling guest complaints with grace, and maintaining composure under pressure. The ability to work flexible hours, including evenings, weekends, and holidays, is essential. We are looking for a highly organized and detail-oriented individual who is passionate about providing outstanding service and contributing to the hotel's reputation for excellence. Your professionalism and efficiency will significantly impact guest satisfaction. This is an excellent opportunity to be part of a renowned hospitality brand and grow your career.
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8
Luxury Hotel Front Desk Manager
201001 Noida, Uttar Pradesh
₹45000 Annually
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Our client is seeking an experienced and charismatic Luxury Hotel Front Desk Manager to oversee all front office operations in **Ghaziabad, Uttar Pradesh, IN**. This pivotal role requires a dedicated professional to ensure the highest standards of guest service and operational efficiency. You will be responsible for leading the front desk team, managing guest check-ins and check-outs, handling inquiries and complaints, and coordinating with other hotel departments to ensure seamless guest experiences. Key duties include staff training and development, performance management, scheduling, and implementing service improvement initiatives. The ideal candidate will possess a strong understanding of hotel management systems, excellent communication and interpersonal skills, and a passion for delivering exceptional hospitality. You will also be involved in budget management for the front office, inventory control for supplies, and ensuring the overall ambiance and cleanliness of the lobby and reception areas. This role demands a proactive approach to problem-solving and the ability to thrive in a fast-paced environment. A minimum of 5 years of experience in a supervisory or managerial role within the luxury hospitality sector is essential. Fluency in English and Hindi is a requirement. The ability to work flexible hours, including evenings, weekends, and holidays, is also necessary. Join our esteemed team and contribute to creating memorable experiences for our discerning guests.
Responsibilities:
Responsibilities:
- Supervise and coordinate the activities of front desk staff.
- Ensure efficient and courteous guest service at all times.
- Manage reservations, check-ins, and check-outs.
- Handle guest complaints and resolve issues promptly.
- Train and mentor front desk personnel.
- Maintain records and prepare daily reports.
- Collaborate with housekeeping, F&B, and other departments.
- Implement and uphold hotel service standards.
- Monitor and manage front office supplies and inventory.
- Contribute to achieving departmental goals and objectives.
- Bachelor's degree in Hospitality Management or related field.
- Minimum 5 years of experience in hotel front desk operations, with at least 2 years in a supervisory role.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Excellent leadership, communication, and customer service skills.
- Ability to remain calm and professional under pressure.
- Strong organizational and multitasking abilities.
- Knowledge of local attractions and services.
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9