1,800 Hotel Positions jobs in India
Hotel Front Desk Manager
462003 Bhopal, Madhya Pradesh
₹50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Join a prestigious hospitality group as a Hotel Front Desk Manager in **Bhopal, Madhya Pradesh, IN**. This key role is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and leading a team of front desk agents. The ideal candidate will have a proven track record in hotel management, outstanding customer service skills, and a passion for the hospitality industry. You will manage check-in/check-out processes, handle guest inquiries and complaints, manage reservations, and ensure the smooth functioning of all front office operations. This is an on-site position requiring excellent leadership and interpersonal abilities.
Key Responsibilities:
Key Responsibilities:
- Supervise and manage the daily operations of the front desk, ensuring efficient and courteous service delivery.
- Lead, train, motivate, and evaluate the performance of front desk staff.
- Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Manage room inventory, reservations, and group bookings to maximize occupancy and revenue.
- Ensure all front desk staff adhere to hotel policies, procedures, and service standards.
- Maintain a high level of product knowledge regarding hotel facilities, services, and local attractions.
- Process payments, manage cash handling, and reconcile daily transactions.
- Collaborate with other hotel departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor front desk performance metrics and implement improvements as needed.
- Ensure the lobby and front desk areas are well-maintained, organized, and presentable.
- Conduct regular staff meetings to communicate important information and address concerns.
- Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
- Minimum of 4 years of experience in front office operations within the hotel industry, with at least 2 years in a supervisory or management role.
- Proven experience in guest relations and conflict resolution.
- Proficiency in Property Management Systems (PMS) and other hotel software.
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- A customer-centric approach with a passion for service excellence.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of Bhopal's local attractions and services is an advantage.
- Must be based in or willing to relocate to **Bhopal, Madhya Pradesh, IN**.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Front Desk Supervisor
570001 Mysore, Karnataka
₹30000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Hotel Front Desk Supervisor to lead their front desk operations at their esteemed property in Mysuru, Karnataka, IN . This role is crucial for ensuring a seamless and welcoming experience for all guests from arrival to departure. The Front Desk Supervisor will be responsible for managing the front desk team, handling guest inquiries and issues, overseeing check-in/check-out procedures, and ensuring the smooth functioning of front office operations.
Key Responsibilities:
Key Responsibilities:
- Supervise and train front desk staff, ensuring adherence to hotel standards and procedures.
- Manage the daily operations of the front desk, including check-in, check-out, reservations, and guest services.
- Ensure all guest inquiries and requests are handled promptly, courteously, and efficiently.
- Resolve guest complaints and issues to ensure a positive guest experience.
- Monitor and manage room inventory and reservations to maximize occupancy and revenue.
- Oversee the accurate processing of guest payments, postings, and settlements.
- Maintain a high level of knowledge about hotel services, amenities, and local attractions.
- Assist in developing and implementing front desk policies and procedures.
- Conduct regular performance evaluations for front desk staff.
- Ensure the front desk area is clean, organized, and presentable.
- Collaborate with other hotel departments, such as housekeeping and F&B, to ensure seamless service delivery.
- Handle emergency situations and security concerns with professionalism.
- Prepare daily reports and summaries for management.
- Contribute to creating a welcoming and memorable experience for every guest.
- Proven experience in hotel front desk operations, with at least 2 years in a supervisory role.
- Strong understanding of hotel management systems (PMS) and reservation software.
- Excellent leadership, communication, and interpersonal skills.
- Ability to remain calm and composed under pressure.
- Exceptional customer service skills with a passion for hospitality.
- Proficiency in handling guest complaints and finding effective solutions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Knowledge of basic accounting principles related to front office operations.
- High school diploma or equivalent; hospitality management degree is a plus.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and demeanor.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Front Desk Supervisor
682006 Kochi, Kerala
₹30000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking an experienced and energetic Hotel Front Desk Supervisor to join their esteemed hotel in the vibrant city of Kochi, Kerala . This role is pivotal in ensuring the smooth operation of the front desk, delivering exceptional guest service, and leading a team of front desk agents. The ideal candidate will possess excellent communication skills, a keen eye for detail, and a passion for hospitality.
Responsibilities:
Qualifications:
This is a fantastic opportunity to grow your career in hospitality at a well-regarded establishment in a beautiful coastal city. If you are a dedicated professional with a knack for leadership and a passion for creating memorable guest experiences, we encourage you to apply.
Responsibilities:
- Supervise and coordinate the daily activities of the front desk team, ensuring efficient check-in and check-out processes.
- Provide outstanding customer service to guests, addressing their needs and resolving any issues promptly and courteously.
- Train new front desk staff on procedures, service standards, and hotel policies.
- Manage guest inquiries and requests via phone, email, and in person.
- Oversee the handling of payments, billing, and guest accounts, ensuring accuracy.
- Maintain a high standard of appearance and professionalism among the front desk team.
- Liaise with other hotel departments (housekeeping, maintenance, F&B) to ensure guest satisfaction.
- Assist with scheduling and staffing to ensure adequate coverage at all times.
- Monitor and manage room inventory and availability.
- Implement and enforce hotel service standards and procedures.
- Generate reports on front desk operations, occupancy rates, and guest feedback.
Qualifications:
- Previous experience in a front desk or guest service role within the hospitality industry, with at least 1 year in a supervisory capacity.
- Strong understanding of hotel operations and front desk procedures.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in using hotel management software (PMS).
- Ability to remain calm and efficient under pressure.
- Strong leadership and team management abilities.
- Customer-focused approach with a commitment to service excellence.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Knowledge of the local area is an advantage.
This is a fantastic opportunity to grow your career in hospitality at a well-regarded establishment in a beautiful coastal city. If you are a dedicated professional with a knack for leadership and a passion for creating memorable guest experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Front Desk Manager
700070 Kolkata, West Bengal
₹55000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Hotel Front Desk Manager to oversee operations at their premier establishment in Kolkata, West Bengal, IN . This is an on-site role requiring full-time dedication to ensuring exceptional guest experiences and efficient front desk operations. The ideal candidate will be a natural leader with a passion for hospitality, a keen eye for detail, and strong problem-solving skills.
Responsibilities:
Qualifications:
This is a prime opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the success of a distinguished hotel.
Responsibilities:
- Manage and supervise the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
- Lead, train, and motivate a team of front desk agents to provide outstanding customer service.
- Develop and implement front desk policies and procedures to ensure consistency and efficiency.
- Handle guest complaints and resolve issues promptly and effectively, ensuring guest satisfaction.
- Manage room inventory and occupancy levels, working closely with the sales and housekeeping departments.
- Oversee the processing of payments, billing, and cash handling procedures.
- Ensure the lobby and front desk area are impeccably maintained and presentable.
- Generate daily reports on occupancy, revenue, and guest feedback for management.
- Implement and enforce hotel standards and brand guidelines.
- Conduct regular performance evaluations for front desk staff.
- Assist in the recruitment and selection of new front desk team members.
- Maintain a strong knowledge of hotel services, local attractions, and events.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Manage the scheduling of front desk staff to ensure adequate coverage at all times.
- Foster a positive and productive work environment for the front desk team.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
- Proven leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Strong understanding of hotel property management systems (PMS).
- Proficiency in Microsoft Office Suite.
- Ability to handle stressful situations calmly and professionally.
- Excellent problem-solving and decision-making abilities.
- Knowledge of hotel sales, marketing, and revenue management principles is a plus.
- Fluency in English and local languages is essential; additional language skills are an asset.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- A passion for the hospitality industry and a commitment to guest satisfaction.
This is a prime opportunity for a seasoned hospitality professional to take on a leadership role and contribute to the success of a distinguished hotel.
This advertiser has chosen not to accept applicants from your region.
3
Hotel Front Desk Supervisor
201301 Ghaziabad, Uttar Pradesh
₹30000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a renowned establishment in the hospitality sector, is looking for a dedicated and organized Hotel Front Desk Supervisor to join their team in Ghaziabad, Uttar Pradesh, IN . This role involves a hybrid work model, combining on-site responsibilities with the possibility of remote administrative tasks. You will be the first point of contact for guests, ensuring a seamless and positive experience from check-in to check-out. Key responsibilities include managing the front desk operations, supervising front desk staff, and training new team members. You will handle guest inquiries, requests, and complaints with professionalism and efficiency, aiming to exceed guest expectations. This position requires excellent communication and interpersonal skills, as well as the ability to multitask in a fast-paced environment. You will be responsible for maintaining accurate guest records, processing payments, and coordinating with other hotel departments to ensure guest satisfaction. The ideal candidate will have a strong understanding of hotel operations, reservation systems, and customer service principles. Experience with property management systems (PMS) is highly desirable. This role offers a great opportunity to develop your leadership skills within the vibrant hospitality industry. You will play a crucial role in shaping the guest experience and contributing to the overall success of the hotel. We are seeking an individual with a passion for service excellence and a commitment to creating memorable stays for our guests. The ability to work flexible hours, including weekends and holidays, is essential. Join a supportive team and contribute to a renowned hospitality brand, where your efforts are recognized and rewarded. This hybrid role allows for a balanced approach to work and personal life, while ensuring the highest standards of guest service are maintained at our Ghaziabad, Uttar Pradesh, IN location.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Front Desk Supervisor
400602 Thane, Maharashtra
₹30000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a renowned hospitality establishment, is looking for a dynamic and customer-focused Hotel Front Desk Supervisor to manage operations in Thane, Maharashtra, IN . This role is integral to ensuring a seamless and welcoming experience for all guests from the moment they arrive. You will be responsible for overseeing the front desk team, managing check-ins and check-outs, handling guest inquiries and requests, and resolving any issues that may arise during their stay. The ideal candidate will have exceptional leadership qualities, strong communication skills, and a passion for providing outstanding customer service. You will ensure that all front desk procedures are followed efficiently and accurately, including managing reservations, coordinating with other hotel departments (housekeeping, maintenance, F&B), and maintaining the appearance and orderliness of the lobby area. Experience with property management systems (PMS) is essential. Responsibilities include training and motivating front desk staff, scheduling shifts, performance management, and ensuring adherence to hotel policies and service standards. You will also be involved in handling guest complaints with professionalism and finding satisfactory solutions. A minimum of 2-3 years of experience in front desk operations within the hotel industry, with at least one year in a supervisory role, is required. Knowledge of local attractions and services is beneficial. We are looking for a proactive, organized, and highly motivated individual who can maintain a positive and professional attitude, even during peak periods. This is an excellent opportunity to advance your career in the hospitality industry and contribute to the success of a premier hotel.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Front Desk Manager
751001 Bhubaneswar, Orissa
₹480000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client, a boutique hotel known for its exceptional guest experience, is seeking a dynamic and customer-focused Hotel Front Desk Manager to lead their front office operations. This hybrid role is responsible for ensuring seamless check-in and check-out processes, managing guest inquiries, and overseeing the front desk team to deliver outstanding service. You will play a pivotal role in creating a welcoming atmosphere and resolving any guest issues promptly and efficiently. The ideal candidate will have a passion for hospitality, strong leadership skills, and a thorough understanding of hotel operations. You will be responsible for scheduling front desk staff, training new team members, and ensuring adherence to hotel policies and service standards. This position requires excellent communication and problem-solving abilities, as well as the capacity to remain calm and composed under pressure. You will work closely with other hotel departments, such as housekeeping and F&B, to ensure a cohesive guest experience. Key responsibilities include managing reservations, handling guest complaints, implementing upselling strategies, and maintaining the efficiency and appearance of the front desk area. A commitment to continuous improvement and guest satisfaction is paramount. This role offers a blend of on-site responsibilities and the flexibility to manage certain administrative tasks remotely, providing a balanced work environment.
Key Responsibilities:
Qualifications:
This position is located in Bhubaneswar, Odisha, IN , and offers a hybrid work arrangement.
Key Responsibilities:
- Oversee daily front desk operations, ensuring smooth check-in and check-out procedures.
- Manage and lead the front desk team, providing guidance, training, and performance feedback.
- Ensure exceptional guest service is provided at all times, addressing inquiries and resolving complaints effectively.
- Manage reservation systems, ensuring accuracy and efficiency in booking management.
- Develop and implement front desk policies and procedures to enhance guest experience and operational efficiency.
- Collaborate with other hotel departments to coordinate guest services and ensure seamless operations.
- Train staff on hotel standards, service protocols, and the use of front desk software.
- Monitor front desk inventory, including guest supplies and stationery.
- Handle cash, credit card transactions, and reconcile daily reports.
- Maintain a professional and welcoming environment at the front desk.
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven leadership and team management skills.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in Property Management Systems (PMS) and reservation software.
- Strong problem-solving abilities and the capacity to handle stressful situations.
- Knowledge of hospitality best practices and service standards.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Detail-oriented with strong organizational skills.
- A passion for the hospitality industry and creating memorable guest experiences.
This position is located in Bhubaneswar, Odisha, IN , and offers a hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Front Desk Manager
400001 Mumbai, Maharashtra
₹40000 Annually
WhatJobs
Posted 21 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and charismatic Hotel Front Desk Manager to lead their guest services team in Mumbai, Maharashtra . This role is central to ensuring a seamless and exceptional guest experience from arrival to departure. You will be responsible for overseeing front desk operations, managing staff, resolving guest concerns, and implementing service standards that uphold the hotel's reputation. The ideal candidate possesses strong leadership abilities, exceptional communication skills, and a deep understanding of hotel operations and guest relations.
Key Responsibilities:
Key Responsibilities:
- Manage and supervise the daily operations of the hotel's front desk, ensuring efficient check-in and check-out processes.
- Lead, train, and motivate the front desk team to provide outstanding customer service.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Develop and implement standard operating procedures for front desk services.
- Monitor room availability and manage reservations to optimize occupancy and revenue.
- Collaborate with other hotel departments (e.g., housekeeping, F&B, maintenance) to ensure smooth operations.
- Maintain the hotel's brand standards and ensure consistent service quality.
- Oversee the management of cash, credit card transactions, and guest accounts.
- Conduct regular performance reviews and provide ongoing feedback to front desk staff.
- Identify opportunities to enhance the guest experience and implement service improvements.
- Proven experience in hotel management, with at least 3-4 years in a front desk supervisory or management role.
- In-depth knowledge of hotel operations, reservation systems (e.g., Opera, Fidelio), and customer service best practices.
- Excellent leadership, team management, and problem-solving skills.
- Strong communication, interpersonal, and conflict resolution abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Proficiency in relevant software applications, including property management systems (PMS) and Microsoft Office Suite.
- A passion for hospitality and delivering exceptional guest experiences.
- Bachelor's degree in Hospitality Management or a related field is preferred.
- Flexibility to work shifts, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Front Desk Supervisor
390007 Vadodara, Gujarat
₹30000 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is looking for a motivated and guest-focused Hotel Front Desk Supervisor to join their team in Vadodara, Gujarat, IN . This role is integral to ensuring an exceptional guest experience from arrival to departure. You will supervise front desk operations, manage staff, handle guest inquiries and complaints, and oversee check-in and check-out processes. The ideal candidate possesses strong leadership qualities, excellent customer service skills, and a passion for the hospitality industry. Experience with hotel management software is essential.
Key Responsibilities:
Key Responsibilities:
- Supervise and train front desk staff, ensuring high standards of service.
- Manage guest check-ins and check-outs efficiently and courteously.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure accurate billing and payment processing.
- Oversee room allocation and manage room inventory.
- Respond to emergencies and resolve guest issues effectively.
- Maintain a high level of knowledge about hotel services, facilities, and local attractions.
- Implement and enforce hotel policies and procedures.
- Conduct regular staff meetings and performance reviews.
- Assist with scheduling and managing staff shifts.
- Ensure the lobby and front desk area are clean, tidy, and presentable.
- Process reservations and modify bookings as needed.
- Generate daily reports on occupancy, revenue, and guest feedback.
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations.
- Handle cash and credit card transactions accurately.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Train new front desk team members on procedures and service standards.
- Maintain security procedures for guest information and hotel assets.
- Promote hotel services and amenities to guests.
- Manage guest feedback systems and take appropriate action.
- Identify opportunities for upselling rooms and services.
- Ensure compliance with health and safety regulations.
- Conduct audits of front desk operations to ensure accuracy and efficiency.
- Contribute to a positive and productive work environment for the front desk team.
- Handle group arrivals and departures smoothly.
- Oversee the management of guest folios and accounts.
- Develop and maintain strong working relationships with guests.
- Act as a point of escalation for complex guest issues.
- Ensure all guest service standards are consistently met and exceeded.
- High school diploma or equivalent; a diploma or degree in Hospitality Management is a plus.
- Proven experience in a front desk or guest services role within the hotel industry.
- Previous supervisory or leadership experience is highly desirable.
- Proficiency in hotel property management systems (PMS).
- Excellent customer service, communication, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to multitask and manage time effectively.
- Knowledge of basic accounting and cash handling procedures.
- A professional appearance and positive attitude.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Familiarity with the local area of Vadodara, Gujarat, IN is an advantage.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Front Desk Supervisor
700002 Kolkata, West Bengal
₹32000 Monthly
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking an organized and customer-oriented Hotel Front Desk Supervisor to lead their front desk operations in **Kolkata, West Bengal**. This role is pivotal in ensuring a seamless and welcoming experience for all guests. You will be responsible for overseeing the daily operations of the front desk, managing staff schedules, and providing training and support to the front desk team. Your duties will include checking guests in and out, handling reservations, managing guest inquiries and requests, and resolving any issues or complaints promptly and professionally. The ideal candidate will possess exceptional leadership qualities, strong communication and interpersonal skills, and a keen eye for detail. A proven track record in hotel front desk operations, with experience in supervisory roles, is required. You must be proficient in using property management systems (PMS) and have a solid understanding of hospitality best practices. A passion for providing outstanding customer service and a commitment to upholding the hotel's standards of excellence are essential. You will play a key role in ensuring guest satisfaction and contributing to the overall reputation of the hotel. This position requires flexibility in working hours, including evenings, weekends, and holidays, as hotel operations are 24/7. Our client offers a competitive salary, opportunities for professional development, and a chance to be part of a dynamic team in the vibrant hospitality industry. If you are a motivated individual with a dedication to guest service and leadership experience, we encourage you to apply. Join a reputable establishment and contribute to memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
9