1,099 Hotel Reception jobs in India

Company Description

HQ.71 is a dynamic hospitality brand based in the lively heart of Chandigarh. We focus on creating a joyful, respectful, and loving environment for our guests, employees, vendors, partners, and the planet. We emphasize delivering top-quality experiences while staying true to our values and always having fun. Founded by Angad Singh and Yuvraj Singh in 2024, HQ.71 thrives on the energy of talented, dedicated individuals. And yes, pets are always welcome.

Role Description

This is a full-time, on-site role for Coccolo located in Mohali. The Guest Services Associate will be responsible for providing exceptional guest service, and ensuring a pleasant experience for all guests. Daily tasks include welcoming guests, answering inquiries, managing bookings, and addressing any concerns in a professional and courteous manner.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Communication skills
• Excellent interpersonal skills and a friendly demeanour
• Ability to work well in a team-oriented environment
• Proficiency in using computer systems and reservation software
• Prior experience in the hospitality industry is a plus
• High school diploma or equivalent; additional qualifications in hospitality management are a plus

Company Description

HQ.71 is a dynamic hospitality brand based in the lively heart of Chandigarh. We focus on creating a joyful, respectful, and loving environment for our guests, employees, vendors, partners, and the planet. We emphasize delivering top-quality experiences while staying true to our values and always having fun. Founded by Angad Singh and Yuvraj Singh in 2024, HQ.71 thrives on the energy of talented, dedicated individuals. And yes, pets are always welcome.

Role Description

This is a full-time, on-site role for Coccolo located in Mohali. The Guest Services Associate will be responsible for providing exceptional guest service, and ensuring a pleasant experience for all guests. Daily tasks include welcoming guests, answering inquiries, managing bookings, and addressing any concerns in a professional and courteous manner.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Communication skills
• Excellent interpersonal skills and a friendly demeanour
• Ability to work well in a team-oriented environment
• Proficiency in using computer systems and reservation software
• Prior experience in the hospitality industry is a plus
• High school diploma or equivalent; additional qualifications in hospitality management are a plus

Company DescriptionHQ.71 is a dynamic hospitality brand based in the lively heart of Chandigarh. We focus on creating a joyful, respectful, and loving environment for our guests, employees, vendors, partners, and the planet. We emphasize delivering top-quality experiences while staying true to our values and always having fun. Founded by Angad Singh and Yuvraj Singh in 2024, HQ.71 thrives on the energy of talented, dedicated individuals. And yes, pets are always welcome.Role DescriptionThis is a full-time, on-site role for Coccolo located in Mohali. The Guest Services Associate will be responsible for providing exceptional guest service, and ensuring a pleasant experience for all guests. Daily tasks include welcoming guests, answering inquiries, managing bookings, and addressing any concerns in a professional and courteous manner.QualificationsGuest Services and Guest Service skillsCustomer Service and Communication skillsExcellent interpersonal skills and a friendly demeanourAbility to work well in a team-oriented environmentProficiency in using computer systems and reservation softwarePrior experience in the hospitality industry is a plusHigh school diploma or equivalent; additional qualifications in hospitality management are a plus

• Lead, train, and motivate the guest services team to deliver outstanding service.
• Manage the day-to-day operations of the front desk, concierge, and bell services.
• Develop and implement guest service standards and procedures to ensure consistency and quality.
• Handle guest inquiries, feedback, and complaints promptly and professionally, striving for positive resolutions.
• Monitor guest satisfaction surveys and online reviews, identifying areas for improvement.
• Coordinate with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
• Oversee room inventory, reservations, and check-in/check-out processes.
• Develop and manage departmental budgets and operational costs.
• Implement strategies to upsell services and amenities to guests.
• Ensure compliance with all health, safety, and security regulations.
• Analyze service metrics and report on team performance.
• Manage VIP guest requests and ensure personalized experiences.
• Contribute to strategic planning for service enhancement and innovation.
• Act as a brand ambassador, embodying the company's values and service ethos.
• Facilitate efficient communication between the guest services team and management.

• Proven experience in a similar role within the hospitality industry, preferably in hotel front office management.
• Demonstrated leadership and team management skills.
• Excellent customer service, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in property management systems (PMS) and reservation software.
• Knowledge of luxury service standards and guest relations management.
• Ability to work effectively in a fast-paced, dynamic environment.
• Flexibility to work varying shifts, including weekends and holidays, as required by the hybrid model.
• A passion for delivering exceptional guest experiences.
• Bachelor's degree in Hospitality Management or a related field is preferred.

Company Description

HQ.71 is a dynamic hospitality brand based in the lively heart of Chandigarh. We focus on creating a joyful, respectful, and loving environment for our guests, employees, vendors, partners, and the planet. We emphasize delivering top-quality experiences while staying true to our values and always having fun. Founded by Angad Singh and Yuvraj Singh in 2024, HQ.71 thrives on the energy of talented, dedicated individuals. And yes, pets are always welcome.

Role Description

This is a full-time, on-site role for Coccolo located in Mohali. The Guest Services Associate will be responsible for providing exceptional guest service, and ensuring a pleasant experience for all guests. Daily tasks include welcoming guests, answering inquiries, managing bookings, and addressing any concerns in a professional and courteous manner.

Qualifications

• Guest Services and Guest Service skills
• Customer Service and Communication skills
• Excellent interpersonal skills and a friendly demeanour
• Ability to work well in a team-oriented environment
• Proficiency in using computer systems and reservation software
• Prior experience in the hospitality industry is a plus
• High school diploma or equivalent; additional qualifications in hospitality management are a plus

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for an available room
• Advise guests of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at the beginning and end of shift
• Cash guest checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Notify Loss Prevention/Security of any reports of theft
• Follow company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships
• Support team to reach common goals
• Listen and respond appropriately to the concerns of employees
• Comply with quality assurance standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• Education: High school diploma or GED equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: No supervisory experience required
• License or Certification: None

Company Overview

Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.

Job Overview

We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.

Qualifications and Skills

• Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
• Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
• Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
• Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
• Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
• Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
• Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
• Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.

Roles and Responsibilities

• Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
• Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
• Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
• Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
• Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
• Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
• Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
• Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.