43 Hotel Services jobs in India
Specialist GL - Hotel Finance Services
Posted 1 day ago
Job Viewed
Job Description
With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics.
**Key Accountabilities**
+ SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team's records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team.
+ CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary.
+ Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders.
+ Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Functional Complexities and Duties -
+ Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained.
+ Prepare and review monthly balance sheet and bank reconciliation's and appropriate reconciling journal entries.
+ Responsible for financial data collection process.
+ Prepare or review work-papers for internal / external auditors.
+ Facilitate training and supporting hotel general management / accounting staff.
**Key Skills & Experiences**
Education -
Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.
Experience -
1 to 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Technical Skills and Knowledge -
+ Demonstrated knowledge of People Soft or other E.R.P. system's finance, accounting and/or Human Resources modules.
+ Demonstrated proficiency in accurately populating databases with necessary information in designated time periods.
+ Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Specialist GL - Hotel Finance Services
Posted 1 day ago
Job Viewed
Job Description
With minimal guidance, act as part of a team to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance and/or Human Resources policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics.
**Key Accountabilities**
+ SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team's records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team.
+ CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary.
+ Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders.
+ Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Functional Complexities and Duties -
+ Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained.
+ Prepare and review monthly balance sheet and bank reconciliation's and appropriate reconciling journal entries.
+ Responsible for financial data collection process.
+ Prepare or review work-papers for internal / external auditors.
+ Facilitate training and supporting hotel general management / accounting staff.
**Key Skills & Experiences**
Education -
Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.
Experience -
1 to 3 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Technical Skills and Knowledge -
+ Demonstrated knowledge of People Soft or other E.R.P. system's finance, accounting and/or Human Resources modules.
+ Demonstrated proficiency in accurately populating databases with necessary information in designated time periods.
+ Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Specialist GL - Hotel Finance Services
Posted 1 day ago
Job Viewed
Job Description
With minimal guidance, act as part of a team the person has to process transactions in accordance with Service Level Agreements. Follow appropriate accounting, finance policies and procedures in assigned function. Identify discrepancies, clear errors, and perform route-cause analysis. Contribute to the continuous improvement of all areas in process scope. Track and report specific Service Level Agreement requirements and metrics.
**Key Accountabilities**
+ SPECIALITY PROCESSING - Process transactions in accordance with Service Level Agreements. Maintain and update the team's records management for tracking, communications and continuous improvement purposes. Perform specialty accounting or human resources functions such as maintaining, reconciling, analyzing, and preparing financial statements. Specialty accounting functions include, but are not limited to, providing expertise in the investigation and analysis of significant changes in key account balances. Responsibilities also include identifying and implementing solutions to resolve significant changes to key account balances. Review a variety of documents, listings, summaries, etc. for completeness and accuracy. Analyze assigned system reports to ensure accuracy, research and resolve problems; ensure the integrity of assigned system and data. Prepare and compile various reports as required for special studies and projects. Prepare monthly financial statements using standard accounting practices. Communicate with the customer to obtain correct information or financial data, as necessary. Check records against other current sources such as reports or summaries; investigate differences and take required action to insure that records are accurate and up to date. Operate a computer system, including input, edit, retrieval and analysis of transactional data. Provide recommendations for future system enhancements and process improvements. Select, interpret, classify and adjust inputted data and arrange, convert and compile data into report form. Facilitate continued improvement efforts with the Work Team and with the Customer and Process Support Team.
+ CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary.
+ Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze financial information. Effectively communicate findings and make recommendations to appropriate staff, including key stakeholders and business leaders.
+ Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Functional Complexities and Duties -
+ Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained.
+ Prepare and review monthly balance sheet and bank reconciliation's and appropriate reconciling journal entries.
+ Responsible for financial data collection process.
+ Prepare or review work-papers for internal / external auditors.
+ Facilitate training and supporting hotel general management / accounting staff.
**Key Skills & Experiences**
Education -
Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.
Experience -
4+ years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.
Technical Skills and Knowledge -
+ Demonstrated knowledge of People Soft or other E.R.P. system's finance, accounting and/or Human Resources modules.
+ Demonstrated proficiency in accurately populating databases with necessary information in designated time periods.
+ Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.
Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Associate
Posted 4 days ago
Job Viewed
Job Description
Job Title: Guest Services Associate
Location : Goa
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on West regions.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we
encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!
Guest Services Associate
Posted 6 days ago
Job Viewed
Job Description
Location : Goa
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on West regions.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we
encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!
Guest Services Associate
Posted today
Job Viewed
Job Description
Company Overview
Sir H. N. Reliance Foundation Hospital and Research Centre, located in Mumbai, is a 345-bed, multi-speciality tertiary care hospital. It is known for its cutting-edge technology and commitment to respect for life. With a comprehensive range of services, including cardiac sciences, gastroenterology, and women's health, the hospital maintains international standards and stringent safety norms. It is a historically significant institution visited by notable figures such as Mahatma Gandhi and Sardar Vallabhbhai Patel.
Job Overview
We are seeking a dedicated and detail-oriented Guest Services Associate for our hospital in Mumbai. This is a full-time, junior-level position designed to enhance patient experience through effective customer service. The role will include patient interaction and coordination, requiring excellent communication and service skills to ensure a seamless hospital visit for everyone.
Qualifications and Skills
- Must have exceptional patient interaction skills to ensure all patients feel welcome and are well taken care of from the start of their visit to the end of their treatment. (Mandatory skill)
- Proven ability to manage appointment scheduling efficiently, ensuring all patient appointments are timely and conflicts are resolved effectively.
- Strong customer service acumen, with the ability to address patient inquiries and resolve minor issues skillfully and empathetically.
- Experience in service recovery to address and rectify any patient dissatisfaction, contributing to a positive overall experience at the hospital.
- Proficiency in wayfinding assistance to help patients and visitors navigate the hospital's facilities with ease.
- Experience in patient onboarding to guide new patients through the admission process, ensuring all necessary steps are completed smoothly.
- Skilled in conflict resolution with the capability to mediate disagreements and foster a peaceful and cooperative environment among patients and staff.
- Proven track record of effective interdepartmental coordination to facilitate seamless communication between various hospital departments, improving the patient experience.
Roles and Responsibilities
- Greet and assist patients and visitors as they arrive at the hospital to enhance the overall patient experience.
- Coordinate with various departments for appointment scheduling and ensure timely patient consultations.
- Handle patient inquiries and problems promptly, directing them to the appropriate personnel if necessary.
- Provide clear wayfinding assistance to help patients and visitors locate different departments, enhancing their visit efficiency.
- Assist in patient onboarding, explaining hospital procedures and ensuring smooth administrative processes.
- Conduct service recovery and conflict resolution tasks to address patient grievances and ensure satisfaction.
- Maintain pleasant relationships with patients by providing excellent customer service and understanding their unique needs.
- Collaborate with medical, nursing, and administrative departments to ensure consistent and efficient service delivery.
Guest Services Ambassador
Posted today
Job Viewed
Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves –
Site Operations
Customer Service
Visitor Management
Candidate Specification
Experience
Task Skills
Personal Skills
Location:
On-site –Gurugram, HRScheduled Weekly Hours:
40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Guest Services Brisbane
Posted today
Job Viewed
Job Description
Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Brisbane Airport.
We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do. And we need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.
You might not have thought about working at the airport in Guest Services, but if you’ve worked in roles where people are your core, such as customer service, as a carer or nurse, in a hotel or as a retail assistant, for example, then your experience is suitable for joining our Guest Services team. You might also be planning a long career in aviation, and this could be the perfect entry point for you.
Who we’re looking forProblem-solving experts who get their joy from helping people. People who believe that no detail is too small. Confident and helpful communicators. Bright, brilliant faces who show their best to the world. You’ll be the first face our guests see, so it’s important that you’re naturally caring and empathetic as you’ll be ambassadors for everything that makes Virgin Australia great.
What you’ll be doingYou’ll be helping our guests when they arrive at the airport, checking them in and making sure all their documentation is correct. You’ll rebook flights and provide support them through flight disruptions and cancellations. Unaccompanied kids and guests with disabilities, with your help, will have an easy, wonderful experience. At the gate, you’ll help board flights and complete other arrival and departure tasks – including some time in the spotlight doing service announcements for our guests.
You’ll be great in this role if you…- Are at least 18 years of age
- Are an Australian Citizen or Permanent Resident
- Have had at least 3 years of previous employment in part time or full-time hours – in roles that focus on caring for people/customers
- Are happy working in a high-pressure environment
- Have transport to and from the airport, even at hours when public transport is not operating
- Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).
- Are comfortable being around cats and dogs who may travel with us from time to time
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- Free onsite physio
- Generous annual leave
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
- Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
- Hospitality, retail, technology, beauty services and wellness discounts
- Extensive training from the industry’s best
- Career progression opportunities
- Full uniform and staff parking
- And a lot more…
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.
Ready to apply?We’re ready to hear from you. Apply now.
Guest Services Associate
Posted today
Job Viewed
Job Description
Job Title: Guest Services Associate
Location : Goa
We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.
Roles and Responsibilities
● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent
customer service throughout their stay.
● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate
completion of all necessary documentation.
● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant
departments when necessary.
● Administrative Support: Maintain and organize files, records, and documents, updating them as
needed. Create and manage spreadsheets for reporting and operational needs.
● Property Management Support:
○ Conduct inventory checks and maintain records.
○ Assist in the procurement of monthly supplies.
○ Step in as the property in-charge during the absence of the property manager.
● Food and Beverage Assistance: Support the service of food and beverages to ensure guest
satisfaction.
● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
● Cross-Location Travel: Be willing to travel to other properties in South and West India when
required.
Qualifications/Knowledge/Experience
● A minimum of 6 months of industrial training or relevant experience in hospitality.
● A pleasant personality and excellent verbal and written communication skills.
● Final-year student or graduate from a Hotel Management program is preferred.
● Flexibility and enthusiasm for traveling across our properties.
What We Offer
● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.
● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.
● Additional Perks: Complimentary accommodation and meals provided by the company.
● The opportunity to work at multiple PAN India locations with a focus on West regions.
If you are passionate about hospitality, have a positive attitude, and love meeting new people, we
encourage you to apply for this exciting opportunity. Be part of our team and help us continue to provide unique and unforgettable experiences for our guests!
Guest Services Representative
Posted today
Job Viewed
Job Description
- An added benefit would be a Bachelor’s degree/ Degree in Hotel Management, business or other related field.
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and
requirements
- Strong analytical, organization and administration skills
- Excellent communication verbal and written
- Must be customer focused and be proactive in establishing customer relationships
- Proven ability to function effectively as part of a team
Pay: ₹35,000.00 - ₹45,000.00 per month
Ability to commute/relocate:
- Mumbai Central, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (preferred)
**Speak with the employer**
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