10 Hotel Staff jobs in Mysore
Boutique Hotel Operations Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
- Oversee all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure exceptional guest service standards are met and exceeded at all times.
- Manage staff scheduling, training, performance evaluation, and motivation.
- Develop and implement operational policies and procedures to enhance efficiency.
- Monitor and control departmental budgets, labor costs, and inventory.
- Maintain the physical condition and aesthetic appeal of the hotel.
- Handle guest complaints and resolve issues promptly and effectively.
- Collaborate with department heads to achieve financial and operational goals.
- Ensure compliance with all health, safety, and hygiene regulations.
- Drive revenue generation through upselling and service enhancements.
- Participate in strategic planning and business development initiatives.
- Minimum of 5 years of progressive experience in hotel management, with at least 2 years in a supervisory or managerial role within the hospitality industry.
- Proven track record in boutique or luxury hotel operations is highly preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent understanding of hotel operations, including P&L management, budgeting, and forecasting.
- Proficiency in hotel management software (PMS).
- A passion for guest service and creating memorable experiences.
- Ability to work under pressure and make sound decisions in a fast-paced environment.
- Bachelor's degree in Hospitality Management or a related field is advantageous.
Senior Hotel Operations Manager
Posted 2 days ago
Job Viewed
Job Description
- Overseeing the daily operations of all hotel departments to ensure seamless service delivery.
- Managing and developing department heads and front-line staff, ensuring high levels of performance and motivation.
- Implementing and maintaining stringent service quality standards to enhance guest satisfaction.
- Monitoring and controlling operational costs, including labor, supplies, and inventory, to maximize profitability.
- Ensuring compliance with all health, safety, and hygiene regulations, including food safety standards.
- Developing and implementing operational strategies to improve efficiency and guest experience.
- Managing the hotel's budget and financial performance, working closely with the finance department.
- Handling guest feedback and resolving complaints effectively and professionally.
- Collaborating with the Sales and Marketing teams to drive revenue and occupancy rates.
- Conducting regular operational audits and implementing necessary improvements.
Senior Hotel Operations Manager
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and execute strategic plans to improve operational efficiency and profitability.
- Manage budgets, control costs, and analyze financial performance to identify areas for improvement.
- Ensure compliance with all relevant regulations, policies, and procedures.
- Lead, mentor, and develop a team of hospitality professionals to foster a high-performance culture.
- Implement and monitor quality assurance programs to guarantee guest satisfaction.
- Oversee property management systems, reservation systems, and other operational technologies.
- Collaborate with sales and marketing teams to drive occupancy rates and revenue.
- Handle escalated guest complaints and resolve issues promptly and professionally.
- Stay abreast of industry trends and best practices to maintain a competitive edge.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Manage vendor relationships and procurement processes for supplies and services.
- Foster a positive and inclusive work environment for all remote employees.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7-10 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing large-scale hotel operations and achieving financial targets.
- Exceptional leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in property management software (PMS) and other relevant hospitality technologies.
- Ability to thrive in a fast-paced, remote work environment.
- Demonstrated ability to manage budgets and control costs effectively.
- Excellent understanding of hospitality industry standards and best practices.
- Strong commitment to delivering outstanding guest service.
Senior Hotel Operations Manager
Posted 4 days ago
Job Viewed
Job Description
- Overseeing all aspects of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Developing and implementing operational strategies to enhance guest satisfaction and operational efficiency.
- Managing departmental budgets, controlling costs, and maximizing revenue opportunities.
- Leading, training, and motivating remote operational teams to achieve high performance.
- Ensuring consistent delivery of exceptional guest service and resolving guest complaints promptly.
- Monitoring key performance indicators (KPIs) such as occupancy rates, ADR, RevPAR, and guest satisfaction scores.
- Implementing and maintaining operational standards and procedures.
- Collaborating with sales and marketing teams to drive business growth.
- Ensuring compliance with health, safety, and hygiene regulations.
- Recruiting, hiring, and onboarding new operational staff.
- Conducting regular performance reviews and providing feedback to team members.
- Staying updated with industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management.
- Proven track record of successfully managing hotel operations and improving profitability.
- Strong understanding of all hotel departments and their interdependencies.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to manage and motivate remote teams effectively.
- Proficiency in hotel management software and operational reporting tools.
- Excellent problem-solving and decision-making abilities.
- Financial acumen and experience with budgeting and cost control.
- Knowledge of health, safety, and sanitation standards.
- Flexibility to work various shifts and adapt to operational needs.
Director of Hotel Operations
Posted 4 days ago
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Job Description
General Manager - Boutique Hotel Operations
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Provide strategic leadership and overall management of hotel operations, ensuring adherence to the brand's high standards of quality and service.
- Drive revenue growth and profitability by optimizing room occupancy, average daily rate (ADR), and other key financial metrics.
- Develop and implement operational policies and procedures to enhance guest satisfaction and operational efficiency.
- Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, and Human Resources, ensuring seamless coordination.
- Manage the hotel's budget, controlling costs and maximizing profitability while maintaining service excellence.
- Lead, motivate, and develop a high-performing hotel team, fostering a culture of excellence and guest-centricity.
- Ensure compliance with all health, safety, and security regulations.
- Build and maintain strong relationships with local authorities, suppliers, and community stakeholders.
- Monitor industry trends and competitor activities to identify opportunities for growth and service improvement.
- Manage remote teams effectively through clear communication, performance management, and utilization of appropriate technology.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel management, with at least 5 years in a General Manager or senior leadership role, preferably within the luxury or boutique hotel sector.
- Proven track record of successfully managing hotel operations and achieving financial targets.
- Strong understanding of revenue management, sales & marketing, and operational best practices in the hospitality industry.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and remote collaboration tools.
- Ability to think strategically and make sound business decisions.
- Demonstrated ability to manage diverse teams and drive performance in a remote setting.
- Passion for delivering outstanding guest experiences and maintaining brand integrity.
- Excellent problem-solving and decision-making abilities.
Executive Chef - Luxury Boutique Hotel
Posted 2 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee all aspects of kitchen operations, including menu planning, food preparation, and presentation, ensuring the highest standards of quality and creativity.
- Develop innovative and seasonal menus that reflect the hotel's brand, culinary vision, and guest expectations.
- Manage food costs, inventory, and procurement of high-quality ingredients from reputable suppliers.
- Implement and maintain strict hygiene, sanitation, and food safety standards (HACCP).
- Train, mentor, and lead the kitchen brigade, fostering a positive and collaborative work environment.
- Collaborate with the F&B Manager and other departments to ensure seamless guest service and satisfaction.
- Control budgets, manage expenses, and optimize operational efficiency.
- Monitor food trends and incorporate them into menu offerings where appropriate.
- Conduct regular quality checks and taste panels to ensure consistency and excellence.
- Develop and execute special event menus and catering offerings.
Qualifications:
- Formal culinary degree or apprenticeship from a recognized institution.
- Minimum of 8-10 years of progressive experience in high-end kitchens, with at least 3-5 years in an Executive Chef or equivalent leadership role.
- Demonstrated expertise in fine dining cuisine, with a strong understanding of international flavors and techniques.
- Proven ability to create unique, high-quality menus and manage a demanding kitchen environment.
- Exceptional leadership, team management, and communication skills.
- Strong financial acumen, with experience in budgeting, cost control, and inventory management.
- Knowledge of food safety regulations and best practices.
- Creativity, passion for food, and a commitment to culinary excellence.
- Ability to work independently, manage multiple priorities, and thrive in a remote strategic planning capacity.
- Excellent organizational skills and attention to detail.
- Familiarity with luxury hospitality standards and guest service expectations.
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Remote Luxury Hotel Concierge Manager
Posted 4 days ago
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Job Description
Key Responsibilities:
- Manage and oversee a remote team of concierges, ensuring they provide exceptional service and uphold the brand's standards.
- Develop and implement training programs for concierge staff to enhance their skills and knowledge of luxury services.
- Serve as the primary point of contact for complex guest inquiries and requests, providing expert recommendations and solutions.
- Build and maintain strong relationships with local vendors, partners, and service providers to fulfill guest needs (e.g., restaurant reservations, transportation, event tickets, tours).
- Ensure timely and accurate communication with guests, addressing concerns and resolving issues promptly and professionally.
- Develop and refine concierge protocols and standard operating procedures to ensure consistency and efficiency.
- Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Manage the concierge budget and resources effectively.
- Stay abreast of local events, attractions, and trends to provide relevant and personalized recommendations.
- Conduct regular performance reviews and provide coaching to concierge team members.
- Utilize and manage concierge software and communication platforms efficiently.
- Handle sensitive guest information with the utmost confidentiality.
- Collaborate with other hotel departments to ensure seamless guest satisfaction.
- Proactively identify opportunities to exceed guest expectations and create memorable stays.
- Minimum of 5 years of experience in luxury hotel concierge services, with at least 2 years in a supervisory or management role.
- Proven track record of delivering exceptional guest service in a high-end hospitality environment.
- Extensive knowledge of luxury travel, fine dining, entertainment, and local attractions.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities, with experience managing remote teams.
- Proficiency in using concierge management software and common office productivity tools.
- Ability to remain calm and professional under pressure, handling demanding requests with grace.
- A highly organized and detail-oriented approach to managing tasks and information.
- Flexibility to work various shifts, including weekends and holidays, to accommodate global guest needs.
- Fluency in multiple languages is a significant asset.
- Bachelor's degree in Hospitality Management or a related field is preferred.
Hotel Executive Assistant Manager (EAM)
Posted 3 days ago
Job Viewed
Job Description
Job Title: Executive Assistant Manager
Location: Remote
Job Type: Full-Time
Working Hours: 7:00 PM – 4:00 AM IST
Working Days: Monday to Saturday
Experience Required: Minimum 5 Years (with prior experience in Hilton Hotels mandatory)
Salary: ₹5.0 Lakhs(CTC)
Job Summary:
We are seeking an experienced and dynamic Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships.
This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.
Key Responsibilities:
- Oversee day-to-day hotel operations and support the General Manager in all operational matters.
- Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
- Act as the hotel’s Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
- Monitor guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and drive the service recovery process.
- Ensure full compliance with all operational controls, SOPs, policies, and service standards.
- Resolve guest complaints promptly and implement effective service recovery strategies.
- Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
- Foster owner loyalty through proactive communication and by delivering consistent business results.
- Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
- Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
- Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
- Ensure effective and timely communication regarding hotel policies and procedures.
- Be available 24/7 to respond to any guest or staff emergencies.
- Collaborate with the sales team for corporate client handling and new client acquisition as needed.
- Perform any other duties as assigned by the General Manager or senior management.
Who Can Apply:
Only candidates who meet the following criteria will be considered:
- Minimum of 5 years of experience in a managerial role within hotel operations.
- Proven leadership, organizational, and communication skills.
- Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.
- Strong problem-solving skills and a guest-first mindset.
What We Offer:
- Competitive salary package
- A collaborative and supportive remote work environment
- Opportunity to work with a dedicated and professional team
Hotel Executive Assistant Manager (EAM)
Posted today
Job Viewed
Job Description
Job Title: Executive Assistant Manager
Location: Remote
Job Type: Full-Time
Working Hours: 7:00 PM – 4:00 AM IST
Working Days: Monday to Saturday
Experience Required: Minimum 5 Years (with prior experience in Hilton Hotels mandatory)
Salary: ₹5.0 Lakhs(CTC)
Job Summary:
We are seeking an experienced and dynamic Executive Assistant Manager to support the General Manager in overseeing all aspects of hotel operations. The ideal candidate will ensure smooth daily operations, uphold service excellence, and foster strong internal and external relationships.
This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.
Key Responsibilities:
- Oversee day-to-day hotel operations and support the General Manager in all operational matters.
- Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
- Act as the hotel’s Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
- Monitor guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and drive the service recovery process.
- Ensure full compliance with all operational controls, SOPs, policies, and service standards.
- Resolve guest complaints promptly and implement effective service recovery strategies.
- Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
- Foster owner loyalty through proactive communication and by delivering consistent business results.
- Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
- Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
- Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
- Ensure effective and timely communication regarding hotel policies and procedures.
- Be available 24/7 to respond to any guest or staff emergencies.
- Collaborate with the sales team for corporate client handling and new client acquisition as needed.
- Perform any other duties as assigned by the General Manager or senior management.
Who Can Apply:
Only candidates who meet the following criteria will be considered:
- Minimum of 5 years of experience in a managerial role within hotel operations.
- Proven leadership, organizational, and communication skills.
- Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.
- Strong problem-solving skills and a guest-first mindset.
What We Offer:
- Competitive salary package
- A collaborative and supportive remote work environment
- Opportunity to work with a dedicated and professional team