3,647 Hr Services jobs in India

Job Description

Role: HR Services Specialist
Location: Hyderabad Campus 2
Number of Openings: 5
Start Date: ASAP
Work Mode: Work From Home (WFH)
Daily Schedule: 9:00 AM 5:30 PM

We are hiring HR Services Specialists on a contract basis for our Delivery Center in Hyderabad. In this role, you will support HR operations, focusing on onboarding, employee lifecycle management, and HR data administration . You'll also work closely with SuccessFactors (SF) and other HR systems to ensure smooth and efficient HR service delivery.

• Handle HR transactional requests and inquiries, ensuring timely resolution within SLA .

• Manage employee onboarding and maintain accurate HR records in SAP, SuccessFactors, and other HR tools.

• Take ownership of HR data administration , including follow-ups and approvals where necessary.

• Adhere to desktop procedures and knowledge base (KB) guidelines for each transaction or query.

• Follow the Maker-Checker process and perform data quality monitoring to maintain high data accuracy.

• Ensure data privacy and confidentiality at all times in a highly sensitive HR environment.

• 4+ years of experience in HR Services / HR Operations .

• Hands-on experience with SAP SuccessFactors is mandatory .

• Strong experience in HR onboarding and managing employee lifecycle processes.

• Exceptional communication skills and ability to work in a fast-paced, data-sensitive environment.

• Immediate joiners preferred.

• Equipment: Supplier to provide a Microsoft-managed laptop enrolled in Azure VPN , running Windows 11 Pro/Enterprise .

• Assessment Sheet: Must be attached with the resume.

• Notice Period: Immediate joiners only.

Analyst - HR Services

Responsibilities

Job and competencies description

1. Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transaction in nature.

2. Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.

3. Support the manager in the management of workflow and reporting.

4. Responsible to Perform all Data Management activities with 100% quality is met for Critical Processes and 99% for Non-Critical Processes

5. Manage the HR Application tool with the employee database by making the necessary changes as applicable.

6. Widely work on HR Cruise tool with updating & Reports. Being part of QC team,

7. responsible for achieving the desired quality and show positive trend in quality."

8. should have good excel skills

Profile required

Experience: 0 to 2 Years

Job and competencies description

1. Process involves support provided to a spectrum of Human Resource (HR) functions which are largely transaction in nature.

2. Engage in processing and reviewing of transaction as per the standard operating procedures and guidelines.

3. Support the manager in the management of workflow and reporting.

4. Responsible to Perform all Data Management activities with 100% quality is met for Critical Processes and 99% for Non-Critical Processes

5. Manage the HR Application tool with the employee database by making the necessary changes as applicable.

6. Widely work on HR Cruise tool with updating & Reports. Being part of QC team,

7. responsible for achieving the desired quality and show positive trend in quality."

8. should have good excel skills

Why join us

“We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

• Provide courteous and efficient customer service through chat messages and online request forms
• Answer questions on Colgate s HR policies, programs and systems in a professional and efficient manner
• Ensure compliance with relevant data privacy and data protection policies and regulations
• Document all relevant notes on inquiries and resolution actions in case management system
• Review all relevant documentation and articles available in knowledge management system to provide thorough and accurate answers
• Research and follow up on open items as vital to resolve customer questions
• Raise requests appropriately where guidance or further clarification of policies and procedures is required
• Propose updates to content in the Knowledge Management system to help with future inquiry resolution
• Ensuring timely updation & enhancement of question bank
• Conducting Awareness captain for HR Services
• Regular connect with different streams to understand if there is change in any process and policy and analyzing impact of the same on the question bank

Vendor Management :

• Support in handling vendor agreements
• Purchase order creation in eBay / Ariba system
• Processing Invoice for final payment
• Contract renewal

Knowledge Management : Establish and maintain a centralized knowledge repository and documentation system.

You connect the dots -

Payroll Support:

• Collect and verify employee data, including hours worked, overtime, and pay components.
• Review timesheets, attendance records, and benefit deductions for accuracy.
• Tracking and capturing of exceptional inputs for payroll
• Ensure all data is complete and error-free before payroll processing.
• Handle employee benefits, enrollment and changes.
• Coordinate with benefit providers for accurate processing.

Personnel Administration:

• Ensure accurate and timely completion of personnel administration tasks, aligned with local processes and regulations.
• Handling Employee Central workflow & Sales Force case request to drive employee data update
• Handle local termination processes including signing contracts and paperwork, collecting company property, advising local vendors, coordinating with payroll, etc.
• Maintain and supervise employee records as well as ensuring proper storage and accessibility for authorized personnel.
• Handling Leave of absence process
• Creating and issuing different employee letters
• Assist in preparing required reports related to HR compliance.
• Provide documentary support for Audit purposes

You are a collaborator -

• Collaborate with leaders from different streams to align on knowledge management efforts with interpersonal goals.
• Share standard processes and lessons learned with other parts of the organization.

You are an innovator -

• Come up with the continuous improvement ideas for the BAU work to bring in new efficiency

What experience and knowledge will you bring

• 2-3 years of experience in HR operations and or Shared Services Center
• Bachelors degree in Business, Management, or a related field.
• 2 years of experience in Colgate operations (preferred)
• Experience with HR and/or shared services technology functionality (e.g., Case management, knowledge management, ESS/MSS, etc.)

What Skills will you bring

• Shown knowledge management expertise, including the development and management of knowledge repositories.
• Exceptional communication, interpersonal, and leadership skills.
• The capacity to identify problems, evaluate options, and implement effective solutions.
• Strong interpersonal and communication skills, with the ability to interact efficiently with employees at all.

What Leadership Competencies will you bring

• Ability to collaborate and partner efficiently with business and HR colleagues
• Ability to build and maintain strong relationships with key internal partners and key external constituents, including vendors
• Understanding of the business environment including global and local business strategy and strategy execution

What Functional Competencies will you bring

• Strong understanding of HR processes, regulations, and standard methodologies.
• Confirmed experience in implementing HR technology solutions and process automation tools.
• Analytical demeanor with the ability to analyze data and draw actionable insights.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services Leader and play a pivotal role in supporting our employees, HR groups, and company management – making a real difference in their work lives.

Your Future at Kyndryl
Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

You’ll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy.

Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services.

As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes.

At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR services.

Key Responsibilities:

• Oversee the day-to-day operations of your specialty area, including effectiveness of HR service delivery processes and procedures

• Maintain common standards and operating procedures for HR services to ensure consistent delivery and adherence to SLAs and KPIs at a regional and global level

• Adhere to compliance with company policies, SOPs and global procedures across service

• Monitor, analyze, and report on service delivery metrics, identifying trends and opportunities for improvement to drive operational excellence

• Drive transformation and case management to efficiency, and ability transform processes in different ways.

• Foster a proactive approach to managing change, supporting the team in adapting to new processes, systems, and technologies in a fast-evolving environment

• Monitor and analyze case flow / feedback to identify trends and areas for improvement, in partnership with regional service leaders as input for change.

• Partner with cross-functional teams to align HR services with business needs, promoting effective communication and collaboration to ensure the highest level of service delivery

• Lead and participate in HR projects and initiatives as needed.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

•3-5 years of experience in a Human Resources function
•Case management experience

Leading service teams through transformation
•Proficient in service data insights, ServiceNow, Microsoft office such as Excel, Word and Power-point
•Excellent interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
•Good problem-solving and analytical skills, sensitive to data and detail orientated

Preferred Skills and Experience

•Bachelor’s degree in Business/Human Resources
•Strong organizational skills, attention to detail, and the ability to manage multiple projects simultaneously

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.