3,660 Hr Support jobs in India

HR Support Specialist (EMEA Shift)

Bengaluru, Karnataka Confidential

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Job Description

We are looking for a highly motivated and detail-oriented HR Support Specialist to provide outstanding assistance to employees on HR-related inquiries. The ideal candidate will have experience in HR query management, a strong customer-first mindset, and the ability to communicate complex policies in a clear and concise manner. This role requires working in an EMEA shift and ensuring seamless employee support while maintaining the highest standards of confidentiality.

Key Responsibilities:

Employee Query Management & Support:

  • Act as the first point of contact for employees seeking HR-related support.
  • Provide accurate, timely, and consistent responses to HR inquiries using the Knowledge Base tool.
  • Take ownership of employee queries, ensuring prompt resolution whenever possible.

Policy Interpretation & Guidance:

  • Research, interpret, and explain company policies, procedures, and HR guidelines.
  • Educate employees on HR processes, including benefits, payroll, leave policies, and compliance requirements.

Case Handling & Escalation:

  • Follow customer concern matrix protocols , escalating complex queries to Subject Matter Experts (SMEs) when required.
  • Ensure a smooth handoff  of escalated cases, maintaining clear and detailed documentation.

Tracking & Performance Management:

  • Log, track, and manage inquiries using the tracking system and Workday.
  • Ensure timely follow-ups and resolutions in accordance with Service Level Agreements (SLAs).
  • Monitor key performance metrics and strive to exceed established benchmarks.

Exceptional Customer Service:

  • Deliver a best-in-class employee experience, responding to queries in a professional, empathetic, and respectful manner.
  • Maintain strict confidentiality and data integrity when handling sensitive employee concerns.
  • Identify opportunities for process improvements  to enhance HR support services.

Qualifications & Skills Required:

Experience:

  • 2-4 years of experience in HR query management, HR operations, or HR shared services.

Education:

  • Bachelors Degree  or equivalent combination of education and experience.

Technical Skills:

  • Not applicable (NA).

Soft Skills:

  • Excellent communication skills both verbal and written.
  • Quick learner with strong problem-solving abilities.
  • Collaborative mindset with the ability to work in a fast-paced environment.
  • Empathy and patience in dealing with employee concerns.

Skills Required
Employee Relations
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HR Advisor Support

Mumbai, Maharashtra Confidential

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Job Description

  • Core responsibility is to oversee People Risk related Governance and Control processes , collaborating with global and regional stakeholders.
(As 1LoD)
  • Strengthen HR's role of oversight and challenge as first line of defense.
(As 2LoD)
  • Overseeing of Governance and Control processes as second line of defense.
  • Facilitate and support regular communication between 1LoD and 2LoD/HR to take place regionally and globally.
  • Leverage data-driven recommendations for the businesses on People Risk.
  • Expand the scope of People Risk related KRI/KPI monitoring .
(Common for both 1LoD and 2LoD)
  • Enhancement of controls method to mitigate significant operational risk events.
  • People Risk dashboard reports and review .
  • Threshold monitoring and testing before presenting to stakeholders.
Representation and Communication To:
  • Human Resources : Regional HR CAO, Global HR COO, Regional HRMT, Global Business Heads, Regional Divisional Business Heads and HRBPs and for other HR data
  • Risk Management : Global ORM, Regional ORM
  • Other Corporate : CRES, Legal and Compliance teams
Additional Responsibilities:
  • Support Global HR COO and Regional HR CAO for their global/regional agenda other than Governance and Control area.
  • Responsible for annual budgeting and forecasting process for regions, including cost and headcount budgeting.
  • Monitor cost and expense accruals , and create various monthly/quarterly analysis / reports / dashboards for senior management.
  • Collate, interpret, analyse and create presentations & summaries on data on adhoc basis for management.
  • Responsible for creation and annual refresh of SOW (Statement of Work) agreements between Nomura global entities.
Key Skills Mandatory
  • 8+ years experience in CAO advisory role , exposure to Risk & Compliance aspects of this role
  • Desire to improve and streamline processes and drive change
  • Keen focus on risk and controls
  • Attention to detail and high quality standards relating to documentation, processes, and the control environment are essential
  • Confident self-starter who can work under pressure, using their own initiative and with the drive to meet deadlines and complete tasks
  • Excellent communicator and influencer , able to build relationships with colleagues at all levels, including with offshore teams
  • Excellent problem-solving skills and customer service orientation
  • Track record of leveraging tech to automate and enhance business processes
  • Highly competent in MS Office products
Desired
  • Experience working with Tableau, Alteryx, Power BI , or other Business Intelligence Tools (beginner)

Skills Required
Data Analysis, risk governance , Process Improvement, Human Resources
This advertiser has chosen not to accept applicants from your region.

HR Payroll Support

Chennai, Tamil Nadu Confidential

Posted today

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Job Description

  • Process payroll  transactions, including salary adjustments, bonuses, and deductions.
  • Stay updated on tax regulations and compliance requirements related to payroll processing.
  • Coordinate with other departments to ensure accurate recording of employee  data.
  • Conduct audits on payroll processes to identify and rectify errors.
  • Generate and distribute Payroll reports  to relevant stakeholders.

Skills Required
Payroll, Excel
This advertiser has chosen not to accept applicants from your region.

HR Contact Support – International Voice Process

Bengaluru, Karnataka 2coms

Posted today

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Job Description

We are seeking International  Voice Process  Representatives for an HR Support role . This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment.

Location: Bangalore

Work Mode: Work From Office

Shift Timing: Night Shift (Pick & Drop Facility Provided)

Employment Type:  3rd party Payroll


Potential for absorption into client payroll based on performance and business needs

Key Requirements
  • Qualification: Graduate or Undergraduate

  • Experience: Minimum 6 months in a customer support or voice-based process

  • Skills:

    • Excellent English communication (verbal)

    • Strong interpersonal skills and customer orientation

Additional Details
  • 5-day rotational work week

  • Structured training and support

  • Contractual role with the possibility of extension or permanent absorption

  • Work with a globally respected brand



Requirements


  • Excellent verbal and written communication skills in English
  • Strong customer handling and interpersonal skills

  • Willingness to work in rotational and night shifts

  • Immediate joiners preferred (or with a  maximum of 15 days' notice )

  • Shift: Night Shift

Experience Required

6 months to 5 years of experience in:

  • Customer Support / Technical Support

  • International Voice Process (US, UK, Australian)

  • BPO / KPO / Inbound / Outbound Processes



Benefits
  • CTC: Up to ₹40,000 per month (based on last drawn salary and experience)
  • Laptop and other assets will be provided by the company.
  • P.F + E.S.I + 5000/- performance bonus monthly.
  • The company will give a two-way cab facility. 



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HR Contact Support – International Voice Process

Bengaluru, Karnataka 2coms

Posted today

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Job Description

Job Description
We are seeking International  Voice Process  Representatives for an HR Support role . This is a great opportunity for candidates looking to build a career in a global, fast-paced BPO environment.

Location: Bangalore

Work Mode: Work From Office

Shift Timing: Night Shift (Pick & Drop Facility Provided)

Employment Type:  3rd party Payroll


Potential for absorption into client payroll based on performance and business needs

Key Requirements
  • Qualification: Graduate or Undergraduate

  • Experience: Minimum 6 months in a customer support or voice-based process

  • Skills:

    • Excellent English communication (verbal)

    • Strong interpersonal skills and customer orientation

Additional Details
  • 5-day rotational work week

  • Structured training and support

  • Contractual role with the possibility of extension or permanent absorption

  • Work with a globally respected brand



Requirements


  • Excellent verbal and written communication skills in English
  • Strong customer handling and interpersonal skills

  • Willingness to work in rotational and night shifts

  • Immediate joiners preferred (or with a  maximum of 15 days' notice )

  • Shift: Night Shift

Experience Required

6 months to 5 years of experience in:

  • Customer Support / Technical Support

  • International Voice Process (US, UK, Australian)

  • BPO / KPO / Inbound / Outbound Processes



Benefits
  • CTC: Up to ₹40,000 per month (based on last drawn salary and experience)
  • Laptop and other assets will be provided by the company.
  • P.F + E.S.I + 5000/- performance bonus monthly.
  • The company will give a two-way cab facility. 




Requirements
Excellent communication skills Good knowledge in customer handling Willingness to work in rotational and night shifts Immediate joiner preferred Compensation Expected Salary: CTC 4000 per month + other benefits (depends on last CTC and experience) Shift: Night Shift Notice Period: Immediate joiners or maximum 15 days notice Experience 6 months to 5 years experience in Customer Support, Technical Support, BPO, International Voice Process, Voice Process, Inbound, KPO, Outbound Process, US Process, UK Process, Australian Process, etc.
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HR Operations Support Analyst (HR Delivery - Offboarding), Mumbai (Fixed Term)

Mumbai, Maharashtra Citigroup

Posted 3 days ago

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Job Description

Job Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
The HR Operations Support Analyst (HR Delivery - Offboarding) is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**In this role, you are expected to:**
+ Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
+ Provide regular status updates for all project participants and create presentations for steering committee updates
+ Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
+ Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
+ Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
+ Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performancereporting/advices/letters/notices
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure**
+ Previous relevant experience preferred
+ Proficient in Microsoft Office
+ General knowledge of client reporting across the industry and our competitors
+ Working knowledge of SQL environments and database queries
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
_This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required._
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.

HR Operations Support Analyst (HR Delivery - Offboarding), Mumbai (Fixed Term)

Mumbai, Maharashtra Citigroup

Posted 3 days ago

Job Viewed

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Job Description

Job Description
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
The HR Operations Support Analyst (HR Delivery - Offboarding) is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**In this role, you are expected to:**
+ Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
+ Provide regular status updates for all project participants and create presentations for steering committee updates
+ Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
+ Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
+ Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
+ Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
+ Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performancereporting/advices/letters/notices
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure**
+ Previous relevant experience preferred
+ Proficient in Microsoft Office
+ General knowledge of client reporting across the industry and our competitors
+ Working knowledge of SQL environments and database queries
+ Proven organization and time management skills
+ Demonstrated problem-solving and decision-making skills
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Bachelor's degree/University degree or equivalent experience
_This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required._
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Operations - Core
---
**Job Family:**
Operations Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
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HR Coordinator - Recruitment Support

Bengaluru, Karnataka Confidential

Posted today

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Job Description

Greetings from JobShop,

We Are Hiring For HR Recruters In Job Shop

Required Skills & Qualifications:

  • Under Grad Or Graduate in any discipline.
  • Fresher / experience in recruitment (BPO/IT/Non-IT).
  • Good communication and interpersonal skills.
  • Knowledge of job portals and social hiring platforms.
  • Ability to handle multiple requirements and meet hiring targets.

Skills Required
Hr Operations, Human Resource Management, Hr Coordination, Hr Consultant, HR OPS, Bpo
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