2,371 Iam Analyst jobs in India
Senior IAM Analyst
Posted 1 day ago
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Job Description
Role: Senior IAM Analyst
Required Technical Skill Set: Saviynt IGA
Desired Experience Range: 8-10 Years
Location of Requirement: Bangalore/Hyderabad
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- Saviynt IGA, Application Integration, Java Development and similar IGA solutions
Good-to-Have
- Saviynt L100, L200 certification
- Experience in monitoring and automation platforms.
Responsibility of / Expectations from the Role
- Have Hands-On Experience Saviynt IGA tool
- Have experience in Implement Saviynt Identity Governance workflows / connectors
- Experience in Implement and integrate Saviynt with critical applications and infrastructure tools.
- Resolve technical issues through debugging, research, and investigation
- Design, implement, and maintain Identity & Access Management (IAM) solutions using Saviynt
- Collaborate with cross-functional teams to identify business requirements and develop customized IAM solutions that meet client needs.
- Identify, debug and troubleshoot break fix issues and take it to a resolution.
- Hands on experience designing and developing solutions based on core Java, SQL (MySQL)
- Develop technical expertise in IAM concepts including authentication protocols like OAuth2/SAML/OIDC/OpenID Connect.
- Technical expertise in creating solutions, designs, proof of concept, and implementation, Have experience development and enhancements
- Knowledge on in Saviynt CPAM and SSO tool is desirable.
- Extensive knowledge and hands-on experience in IAM and Handling Multiple IAM ,IDM and IGA Tools.
- Collaborate with cross-functional teams to identify business requirements for new IAM implementations or enhancements.
- Develop technical documentation for IAM configurations and best practices.
- Strong understanding of IAM concepts including authentication protocols like OAuth/OpenID Connect/SAML/SP.
- Integrate new Third-Party add-on packages for authentication integration into core-system as they become available
- Strong experience leveraging design, architecture, and integration patterns
IAM Analyst [T500-12810]
Posted 5 days ago
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Job Description
Job Profile:
Job Title: IAM Analyst
Corporate Title: Analyst
Experience: 3-4 years
Location: Bangalore
No. of Positions: 1
About This Role:
- The most important duty of an IAM Engineer is to ensure that authorized users have the right access to company systems, data, and applications.
Job Responsibilities:
- Plan, implement, and manage identity and access management initiatives.
- Administer user accounts, permissions, and access controls.
- Monitor activity logs to identify security incidents working with Regional IAM Team
- Work under the guidance of CISO to ensure that the program meets the needs of the business and complies with all relevant laws and regulations.
- Develop and maintain training materials related to identity and access management.
- Keep up to date with the latest industry developments and trends.
- Manage user identity lifecycle including onboarding, offboarding, and account updates.
- Monitor compliance with internal policies and external regulations.
- Respond to audit findings and implement remediation measures.
- Manage escalated inquiries and support other BUs.
Job Requirements:
- Bachelor’s degree in IT, information security, computer science, or a related field.
- 3-4 years of industry experience, with at least 2 years of experience in defining and implementing Identity and access management strategies.
- In-depth knowledge of identity and access management concepts, such as SSO, role-based access control, and identity federation.
- Experience with identity and access management tools, such as CyberArk, OIM, IGA, AD etc.
- Candidates having experience integrating with multiple. applications/connectors like AD, Workday, HGS, other webservices etc.
- Strong understanding of authentication protocols, such as SAML, OAuth, and Kerberos.
- Familiarity with networking concepts like firewalls, VPNs, and DNS.
- Experience with programming languages, such as PowerShell etc. and Linux Scripting
- Ability to troubleshoot technical issues related to identity and access management.
- Willingness to learn new technologies and keep up with industry trends.
- Knowledge of ISO27001 compliance will be a plus.
- Communication skills: As an IAM Engineer you will need to be able to converse complex technical matters with non-technical staff. You should also be able to effectively communicate with other IT team members.
- Interpersonal skills: You will need to be able to build relationships with other members of the organization, such as the security team, the IT team, and business users.
- Problem-solving skills: You will need to be able to identify and resolve complex issues.
- Organizational skills: You will need to be detail oriented, and able to accomplish various tasks simultaneously.
- Demonstrate hands-on experience of operations support, implementing and leading:
- Sail Point / Oracle Identity Manager or any one IAM Tool,
- Active Directory
- Access reviews
- Reporting
- Workflows
- Reconciliation
- Password Sync
- Provisioning / De-Provisioning into LDAP, Active Directory, etc.
IAM BA Analyst
Posted 5 days ago
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Job Description
IAM BA Analyst_Full-Time_Pune /Bangalore
Job Title: IAM BA Analyst
Job Type: Full-Time
Location: Pune /Bangalore
Experience: 5+ Years
Job Description:
As a Sr IAM BA Analyst in Identity Governance and Administration, you will play a crucial role in ensuring the integrity and accuracy of user identity data within our organization.
Experience Level: At least 5 years of professional experience with significant experience working as a BA on complicated projects with multiple cross functional teams
Qualifications:
• Relevant certifications in identity and access management or data governance.
• Experience with identity and access management software such as SailPoint, Okta, or Microsoft Identity Manager
• Bachelor's degree
Must have skills :
• Proven experience in identity governance, administration, or data validation.
• Familiarity with identity management tools and systems.
• Knowledge of data privacy regulations and security best practices.
• Experience using Visio and Microsoft Office Suite
• Experienced enough to handle process improvement and synergies “big picture”
• Comfortable running sql queries and digging into the details of a project. Curiosity is key!
• Experienced in Identity Governance and Administration (IGA); Solid understanding of identity lifecycle (Joiner, mover, leaver) and access certification processes is preferred
• Experienced in implementing Identity governance processes for centralized and de-centralized applications is preferred
• Experienced in creating metrics and dashboard
Tasks & responsibilities:
• Governance and Oversight
o Manage Identity Governance and Administration (IGA) processes to ensure compliance with regulatory requirements and organizational policies.
o Oversee the effectiveness of identity lifecycle management, including provisioning, deprovisioning, and access certification.
• Policy Development and Enforcement
o Develop, implement, and maintain governance policies and standards for identity and access management.
o Ensure adherence to industry best practices and internal controls.
• Access Review and Audit Support
o Coordinate and manage periodic access reviews to ensure accuracy and completeness.
o Respond to audit requests and provide necessary documentation for compliance audits, including SOX and SOC-related inquiries.
• Metrics and Reporting
o Define and monitor key performance indicators (KPIs) to measure the effectiveness of governance initiatives.
o Provide regular reporting on IGA governance metrics to leadership and stakeholders.
• Process Improvement
o Identify gaps and inefficiencies in current IGA governance processes and recommend improvements.
o Collaborate with technical and business teams to implement process optimizations.
• Stakeholder Collaboration
o Partner with business units, IT teams, and external auditors to ensure alignment on governance objectives.
o Lead governance-related discussions during cross-functional meetings.
• Incident Management and Risk Mitigation
o Investigate and remediate issues related to identity governance processes.
o Proactively identify and mitigate risks related to access management.
• Documentation and Training
o Maintain comprehensive documentation of IGA governance processes and frameworks.
o Provide training and guidance to teams on governance policies and procedures
Security Analyst
Posted today
Job Viewed
Job Description
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Purpose**
As a **Security Analyst** , you will be a key member of our Global Cybersecurity Team, helping to strengthen Copeland's cybersecurity posture. This role involves monitoring tools and dashboards, identifying and mitigating security vulnerabilities, and collaborating with teams to address risks effectively. You will also contribute to continuously improving our vulnerability management processes and play an active role in ensuring our IT systems remain secure.
**Key Responsibilities:**
+ Monitor security tools and dashboards to identify vulnerabilities, assess risks, and propose compensating controls to reduce risk.
+ Assess risks across IT infrastructure and cloud platforms.
+ Communicate findings to appropriate teams and track vulnerabilities through resolution.
+ Create detailed vulnerability reports for technical teams and summary reports for management.
+ Collaborate with IT and development teams to prioritize and remediate vulnerabilities.
+ Contribute to the development and improvement of vulnerability management processes and tools.
**Duties and Responsibilities:**
+ Support cybersecurity programs to align with organizational security objectives.
+ Conduct regular security scans, validate vulnerabilities through penetration testing, and retest fixes to ensure effectiveness across the enterprise and cloud environments.
+ Administer and monitor security tools.
+ Assist in establishing metrics and KPIs to measure vulnerability reduction.
+ Collaborate with business units and engineering teams to implement security policies, establish sustainable processes, and enhance compliance while reducing risk.
+ Provide support for cybersecurity projects, technical discussions, and collaborative meetings.
+ Identify and address gaps within the cybersecurity program, applying your expertise to strengthen the organization's security posture.
**Qualifications**
+ Bachelor's degree in Engineering, Computer Science, or related discipline
+ 5+ years of experience in vulnerability assessment, penetration testing, or cybersecurity.
+ Hands-on experience with vulnerability scanning tools and remediation processes.
+ Hands-on experience with cloud platforms (preferably Azure & AWS)
+ Knowledge of networking, operating systems (Windows, Linux), and application security.
+ Experience with vulnerability frameworks (NIST, CVSS, etc.)
+ Some experience with programming or scripting and familiarity with DevSecOps practices.
+ Strong communication skills, with the ability to deliver clear oral, written, and visual presentations.
+ Strong organizational skills, with the ability to plan, prioritize, and align tasks effectively.
+ Customer-focused mindset with a strong eagerness to learn and grow.
+ SANS GIAC, Network+, Security+, AZ-500 or other industry certifications preferred.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
Security Analyst
Posted today
Job Viewed
Job Description
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Purpose**
As a **Security Analyst** , you will be a key member of our Global Cybersecurity Team, helping to strengthen Copeland's cybersecurity posture. This role involves monitoring tools and dashboards, identifying and mitigating security vulnerabilities, and collaborating with teams to address risks effectively. You will also contribute to continuously improving our vulnerability management processes and play an active role in ensuring our IT systems remain secure.
**Key Responsibilities:**
+ Monitor security tools and dashboards to identify vulnerabilities, assess risks, and propose compensating controls to reduce risk.
+ Assess risks across IT infrastructure and cloud platforms.
+ Communicate findings to appropriate teams and track vulnerabilities through resolution.
+ Create detailed vulnerability reports for technical teams and summary reports for management.
+ Collaborate with IT and development teams to prioritize and remediate vulnerabilities.
+ Contribute to the development and improvement of vulnerability management processes and tools.
**Duties and Responsibilities:**
+ Support cybersecurity programs to align with organizational security objectives.
+ Conduct regular security scans, validate vulnerabilities through penetration testing, and retest fixes to ensure effectiveness across the enterprise and cloud environments.
+ Administer and monitor security tools.
+ Assist in establishing metrics and KPIs to measure vulnerability reduction.
+ Collaborate with business units and engineering teams to implement security policies, establish sustainable processes, and enhance compliance while reducing risk.
+ Provide support for cybersecurity projects, technical discussions, and collaborative meetings.
+ Identify and address gaps within the cybersecurity program, applying your expertise to strengthen the organization's security posture.
**Qualifications**
+ Bachelor's degree in Engineering, Computer Science, or related discipline
+ 5+ years of experience in vulnerability assessment, penetration testing, or cybersecurity.
+ Hands-on experience with vulnerability scanning tools and remediation processes.
+ Hands-on experience with cloud platforms (preferably Azure & AWS)
+ Knowledge of networking, operating systems (Windows, Linux), and application security.
+ Experience with vulnerability frameworks (NIST, CVSS, etc.)
+ Some experience with programming or scripting and familiarity with DevSecOps practices.
+ Strong communication skills, with the ability to deliver clear oral, written, and visual presentations.
+ Strong organizational skills, with the ability to plan, prioritize, and align tasks effectively.
+ Customer-focused mindset with a strong eagerness to learn and grow.
+ SANS GIAC, Network+, Security+, AZ-500 or other industry certifications preferred.
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.
Security Analyst
Posted 1 day ago
Job Viewed
Job Description
Job Details:
Experience: 5 Years
Work Location: Chennai
Work Mode: Hybrid
Roles and Responsibilities:
- 5–7 years of hands-on experience in VAPT, preferably in both application and infrastructure testing.
- Perform manual verification and risk assessment of identified vulnerabilities.
- Track and validate remediation efforts in collaboration with IT and application teams.
- Execute black-box, grey-box, and white-box penetration tests on web applications, APIs, internal systems, external networks, and mobile apps.
- Exploit vulnerabilities in controlled environments to assess real-world risks.
- Simulate advanced threat actor behaviours and pivot through environments for lateral movement analysis.
- Review application architecture and code (static/dynamic analysis) for security issues.
- Work with DevOps and engineering teams to ensure secure SDLC practices are followed.
- Conduct threat modelling and provide recommendations during design and development phases.
- Prepare detailed reports with evidence of vulnerabilities, risk ratings, exploit techniques, and remediation guidance.
- Present findings to both technical and non-technical stakeholders.
- Maintain documentation of test plans, procedures, and assessment tools.
- Solid knowledge of OWASP Top 10, SANS 25, and CVSS scoring.
- Burp Suite, Metasploit, Nmap, Wireshark, Nikto, Hydra, and SQLmap SAST/DAST platforms like Fortify or Veracode
- Proficiency in scripting (Python, Bash, or PowerShell) to build or extend tools.
- Strong understanding of TCP/IP, firewalls, IDS/IPS, and network protocols.
- Familiarity with cloud security (AWS, Azure, or GCP).
Security Analyst
Posted 5 days ago
Job Viewed
Job Description
- Deep technical expertise in Endpoint security technology domain with demonstrated expertise in one or more of the following areas – EDR, HIPS, Anti-Malware, FIM, Server Protection
- Proven experience in maintaining endpoint security solutions across enterprise environments.
- Provide compliance reports (monthly and based on need)
- Performing analysis of end-point security needs that contribute to the design, integration, and installation of hardware and software.
- Analysis, troubleshooting and development of solutions to end-point security problems.
- Excellent troubleshooting skills
- Creation of SOPs for daily operations of endpoint security tools and services
- Monitoring security advisory groups to ensure all necessary security updates, patches and preventive measures are in place.
- Support forensics activates and requirements.
- Good soft skills and multi-tasking abilities
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Security Analyst
Posted 10 days ago
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Job Description
Company : TCS
Skill : Sailpoint Developer
Experience : 10+ Years
Location : PAN India
Job Description :
- Sailpoint identity engineer certification
- Minimum 8+ Years of Experience on Sailpoint IIQ product, java and Angular
- In-Depth knowledge of Sailpoint Integration with 3rd party tools.
- DevOps skills and ability to deploy the functionality into CI/CD pipelines
- Advanced SQL knowledge is highly desirable
- Ability to negotiate and allocate resources appropriately for development and implementation
Identitiy Access Management/Senior IT Security Analyst
Posted today
Job Viewed
Job Description
Brand: HSBC
Area of Interest: Technology
Location:
Hyderabad, TG, IN,
Work style: Hybrid Worker
Date: 24 Oct 2025
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior IT Security Analyst.
In this role, you will:
+ The expectation of the individual is to have in depth understanding of Application Management and associated principles/policies/Processes and Tools.
+ Work with our business partners (IAM teams around the Group) to implement effective information technology processes to achieve the business partner's objectives.
+ Deliver IAM services in accordance with Service Level and Performance Level agreements.
+ Support across all sub-functions in IAM - Change management, Operations, Access Reviews, Application Access, Tooling & Support Globally.
+ Follow detailed processes and procedures to identify and respond to these threats and incidents, escalating to Subject Matter Experts based on the severity and potential impact of the threat or incident.
+ Perform and execute activities to ensure end-to-end assurance around security processes & controls.
+ Management of stakeholders and problem solving
To be successful in this role, you should meet the following requirements:
+ Experience and knowledge of processes to support delivery of Identity and Access Management.
+ Proven ability to lead a team delivering a large number of varied initiatives whilst ensuring high quality delivery.
+ Proven experience overseeing operational approaches and tools and assessing effectiveness.
+ Proven experience in setting organizational direction and communicating and implementing overall strategic goals.
+ Highly self-motivated and proactive with very well-developed analytical reasoning and communication skills.
+ Experience of leading and motivating a team of individuals who are both direct reports and stakeholders into delivery of new challenges.
+ Excellent proven presentation and conflict resolution skills.
+ Excellent communication, influencing and interpersonal skills - Leads by example, promotes 2-way communication, tailoring own style and approach to meet audience's needs, win confidence and credibility. An ability to communicate information effectively at all levels and via a variety of channels.
+ Leadership with confidence and an ability to inspire others - capable of leading and motivating a team of high caliber individuals into new challenges.
+ Acts as a point of reference and is able to respond to day-to-day direction, financial and operational queries. Able to assess impact of decisions and propose reasoned recommendations.
+ Strong understanding of the Risk and Control principles and a proven record of effectively managing risks within business
You'll achieve more when you join HSBC.
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development India
L1 Help Desk Analyst - IAM
Posted 2 days ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a L1 Help Desk Analyst at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a L1 Help Desk Analyst, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Help Desk Analyst combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience:
+ Minimum 1.6 - 2-year Service Desk experience
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
Preferred Skills and Experience
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.