56 Icici Bank jobs in Indore

• Elicit, analyze, and document business requirements for financial systems and process improvements.
• Collaborate with business stakeholders to understand their needs, challenges, and objectives.
• Translate business requirements into detailed functional and technical specifications.
• Conduct gap analysis and identify opportunities for process optimization and automation.
• Develop use cases, user stories, and process flows to clearly articulate requirements.
• Facilitate requirements gathering workshops and meetings with diverse stakeholder groups.
• Liaise between business units and IT teams to ensure clear communication and alignment.
• Support the testing and validation of new system implementations and enhancements.
• Analyze financial data to identify trends, patterns, and insights that inform business decisions.
• Assist in the development of business cases and project proposals.
• Stay updated on industry best practices, emerging technologies, and regulatory changes in financial services.
• Provide training and support to end-users on new systems and processes.

• Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related field.
• A minimum of 5-7 years of experience as a Business Analyst, preferably within the financial services industry.
• Proven experience in requirements gathering, documentation, and analysis.
• Solid understanding of financial products, services, and regulatory environments (e.g., banking, investments, insurance).
• Proficiency in business process modeling and analysis techniques.
• Strong analytical and problem-solving skills, with the ability to think critically and provide data-driven solutions.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly to both technical and non-technical audiences.
• Experience with project management methodologies (e.g., Agile, Waterfall).
• Proficiency in using business analysis tools and techniques.
• Ability to work independently, manage multiple priorities, and thrive in a remote work setting.
• Experience with data analysis tools such as SQL or Excel for data exploration is a plus.

Job Title: US Tax Supervisor

About the firm:

Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U.S. and International offices. This year, we were rated one of the Top 50 Best Companies to work for according to Vault.com. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems.

At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!

Citrin Cooperman India LLP (“CCI”), provides shared services for Citrin Cooperman. Providing quality service to clients with the most efficient use of resources is always a challenge in today's professional world. CCI's mission is to provide outstanding professional support to all Citrin Cooperman offices throughout the year in the areas of accounting, attest and auditing, tax compliance and consulting, business advisory, valuation, litigation support, and other professional work.

Job description & Summary:

Job responsibilities:

Responsibilities Includes, but not limited to:

• Prepare & Review U.S. tax returns viz tax returns for form 1065 Partnerships ( PE / HF / FOF ).
• Able to do tax research independently.
• Interacts, coordinates, and collaborates with all levels of the team to ensure timeliness and effective communication on an engagement.
• Oversee tax processes by coordinating day-to-day interactions with the team, reviewing engagement work product, driving delivery of services to meet deadlines for client deliverables, developing internal team members, and managing the functional efforts of such tax processes.
• Demonstrates the ability to handle multiple projects, effectively prioritize, manage others, and meet deadlines.
• Exhibits exceptional client relationship management and client service skills.
• Build working relationships with peers, supervisors, and U.S. colleagues.

Position Requirements:

• 6-8 years of experience into partnership taxation.
• Qualification: CA, CA Inter, CPA, EA, MBA Finance, M.COM,B.com, BBA
• Knowledge of a broad range of US income tax laws.
• Develop and train new and experienced staff.
• Exercise initiative and sound judgement.
• Responsive to clients.
• Strong writing, Excel modeling, and verbal communication skills.
• Strong analytical, organizational and project management skills.
• Proficient in CCH Axcess tax software, Caseware, Microsoft Office applications, and expert in tax research software (Bloomberg BNA, RIA Checkpoint, Intelliconnect).

Hiring for Domestic L2 Process

Location: Indore (Work From Office)

Walk-in Telephonic Interview

Immediate Joining

Requirements:

- Excellent English Communication

- Education: 12th, Graduate, Post Graduate

- 1 Year Experience in BPO is Mandatory

Salary: 27,000

Shifts: Rotational (Majorly Day)

Work Days: 5 days

Perks:

- 15 Days Hotel Accommodation

- Train/Bus Ticket Covered by the Company

- 10,000 Relocation Bonus for 350 km or more

Hiring for Domestic L2 Process 

Location: Indore (Work From Office) 

Walk-in Telephonic Interview

Immediate Joining

Requirements:

- Excellent English Communication

- Education: 12th, Graduate, Post Graduate

- 1 Year Experience in BPO is Mandatory

Salary: 27,000 

Shifts: Rotational (Majorly Day)  

Work Days: 5 days

Perks:

- 15 Days Hotel Accommodation

- Train/Bus Ticket Covered by the Company

- 10,000 Relocation Bonus for 350 km or more

Company Overview

GoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service and a mission dedicated to reducing unemployment in India. The headquarters is located in Indore, Madhya Pradesh.

Job Overview

We are seeking a dedicated Junior Customer Service Representative for full-time employment with GoodVibes Placement Services. The position is open in Indore . Candidates should possess 1 to 3 years of relevant work experience and be eager to ensure customer satisfaction and effective service.

Qualifications and Skills

• Proven experience in customer service roles, with 1 to 3 years of experience being ideal for this position.
• Must have customer service skills aimed at ensuring customer satisfaction (Mandatory skill).
• Excellent communication and interpersonal skills to interact with clients and understand their service needs.
• Familiarity with Customer Relationship Management (CRM) systems for effective customer handling.
• Ability to work efficiently in a Business Process Outsourcing (BPO) environment.
• Strong problem-solving capabilities to address client issues effectively and swiftly.
• Adaptability to work in a fast-paced environment while maintaining a positive attitude.
• Customer satisfaction skills are crucial, focusing on understanding and fulfilling customer requirements (Mandatory skill).

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to customer satisfaction.
• Resolve customer queries and complaints efficiently to enhance customer service experience.
• Interact with customers to provide information about products or services and keep accurate records of customer interactions.
• Use customer relationship management (CRM) systems to track and monitor service requests and responses.
• Proactively engage with clients to address their needs and improve service delivery standards.
• Identify operational challenges and develop practical solutions to enhance service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to improve customer support processes and enhance service offerings.

Company Overview

GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our clients through excellent service.

Job Overview

We are seeking a Junior Level Customer Service professional to join our team on a full-time basis. The position is based in Indore, Jaipur, or Gurgaon. The ideal candidate will have 1 to 3 years of work experience in customer service, ensuring exceptional support and service to enhance customer satisfaction and loyalty.

Qualifications and Skills

• Proven customer service experience in a BPO or similar environment for 1 to 3 years.
• Familiarity with customer service practices and principles to deliver exceptional support.
• Excellent problem-solving skills (Mandatory skill) to efficiently handle customer issues and concerns.
• Proficiency in Customer Relationship Management (CRM) tools (Mandatory skill) for streamlined communication.
• Strong customer support skills (Mandatory skill) to maintain a positive customer service experience.
• Ability to handle and resolve customer queries efficiently to ensure satisfaction and repeat business.
• Effective communication skills, both verbal and written, to interact with diverse customers.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-ups.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Build and maintain positive relationships with customers to foster trust and loyalty.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Collaborate with team members and departments to improve customer service processes.
• Utilize CRM systems to document customer interactions and update customer information accurately.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Provide timely and accurate information to customers regarding products, services, and policies.
• Continuously improve service quality by responding to customer feedback and implementing changes.

The Customer Care Representative is responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information about products and services. The role requires excellent communication skills, empathy, and the ability to handle a variety of customer concerns in a professional manner.

1. Customer Interaction

• Respond promptly to customer inquiries via phone, email, chat, or in person.
• Provide detailed and accurate information about company products, services, and policies.
• Handle a high volume of interactions while maintaining professionalism and a positive attitude.

1. Issue Resolution

• Troubleshoot and resolve customer complaints or issues effectively.
• Coordinate with other departments to ensure prompt resolution of technical, billing, or service-related problems.
• Follow up with customers to ensure their concerns are fully addressed and resolved.

1. Customer Experience Enhancement

• Build and maintain positive relationships with customers to foster loyalty.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Gather customer feedback to help improve products, services, and customer support processes.

1. Record Keeping

• Maintain detailed and accurate records of customer interactions in the CRM system.
• Process orders, returns, exchanges, and refunds according to company procedures.
• Prepare regular reports on customer issues and feedback for management.

Education & Experience

• High school diploma or equivalent (Bachelors degree preferred).
• Prior experience in customer service or a similar role is an advantage.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM software and basic office applications.
• Ability to multitask and manage time effectively.

Personal Attributes

• Customer-focused with a friendly and empathetic demeanor.
• Patience and resilience under pressure.
• Strong attention to detail and ability to work independently or as part of a team.

• Customer satisfaction scores (CSAT).
• First Contact Resolution (FCR) rate.
• Average Response Time (ART) and Average Handling Time (AHT).
• Retention rate and positive feedback percentages.

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.