33 Icici Bank jobs in Indore

• Lead client engagements within the financial services industry, managing teams and deliverables.
• Analyze business challenges and opportunities for financial institutions, developing strategic and operational solutions.
• Provide expert advice on areas such as digital transformation, regulatory reform, risk management, and operational efficiency.
• Conduct thorough market analysis, competitive assessments, and financial modeling.
• Develop detailed business cases, implementation roadmaps, and change management strategies.
• Facilitate workshops and presentations for senior client stakeholders.
• Build and maintain strong client relationships, ensuring high levels of satisfaction.
• Manage project scope, timelines, budgets, and resources effectively.
• Stay current with industry trends, regulatory changes, and technological advancements in financial services.
• Contribute to the firm's intellectual capital and service offering development in financial services.
• Mentor and develop junior consultants within the team.

• MBA or Master's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5-7 years of experience in management consulting or a senior strategic role within the financial services industry.
• Deep understanding of banking, insurance, or capital markets operations and regulations.
• Proven track record of successfully delivering complex projects for financial services clients.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Strong financial acumen and experience with financial modeling.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong leadership and team management capabilities.
• Proficiency in project management tools and methodologies.
• Ability to travel as needed for client engagements.
• Strong client relationship management skills.

• Develop, implement, and maintain robust risk assessment frameworks and methodologies.
• Conduct quantitative and qualitative analysis of credit, market, operational, and liquidity risks.
• Monitor key risk indicators (KRIs) and key performance indicators (KPIs) and report on trends and anomalies.
• Design and execute stress testing and scenario analysis exercises.
• Contribute to the development and implementation of risk mitigation strategies and controls.
• Prepare comprehensive risk reports for senior management, regulatory bodies, and board committees.
• Stay abreast of evolving regulatory landscapes (e.g., Basel III, Solvency II) and ensure compliance.
• Collaborate with business units to embed a strong risk culture and provide risk management guidance.
• Utilize advanced statistical modeling and data analysis tools to identify potential risk exposures.
• Contribute to the continuous improvement of risk management processes and systems.

• A Master's degree in Finance, Economics, Statistics, Mathematics, or a related quantitative field.
• At least 5 years of experience in risk management, preferably within the insurance or financial services sector.
• Proven expertise in various risk domains (credit, market, operational, liquidity).
• Strong knowledge of financial modeling, statistical analysis, and programming languages (e.g., Python, R, SQL).
• Familiarity with regulatory frameworks and compliance requirements in financial services.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional written and verbal communication skills, with the ability to articulate complex risk concepts clearly.
• Experience with risk management software and platforms is advantageous.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote environment.
• Professional certifications such as FRM, PRM, or CFA are a strong plus.

• Conduct comprehensive risk assessments across different business units, identifying potential threats and vulnerabilities.
• Develop and implement risk models and methodologies to quantify potential losses and their probability.
• Monitor market, credit, operational, and liquidity risks, providing timely reports and insights to senior management.
• Design and implement risk mitigation strategies and controls to minimize exposure.
• Ensure compliance with relevant financial regulations and industry standards.
• Collaborate with cross-functional teams to embed risk management principles into business processes.
• Develop and maintain risk reporting dashboards and metrics for effective decision-making.
• Stay abreast of emerging risks and regulatory changes impacting the financial services industry.
• Contribute to the development and enhancement of the company's risk management policies and procedures.
• Provide training and guidance to junior analysts and business units on risk management best practices.
• Utilize advanced data analysis tools and techniques to identify trends and patterns in risk data.

• Master's degree in Finance, Economics, Statistics, or a related quantitative field.
• Minimum of 5-7 years of experience in risk management within the financial services sector.
• Strong understanding of financial instruments, markets, and regulatory frameworks (e.g., Basel Accords).
• Proficiency in statistical modeling software (e.g., R, Python, SAS) and data analysis tools.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills, with the ability to articulate complex risk concepts clearly.
• Proven ability to work independently and manage multiple priorities in a remote environment.
• Professional certifications such as FRM or CFA are a plus.
• Experience with stress testing and scenario analysis.
• Detail-oriented with a commitment to accuracy and integrity.

Hiring for Domestic L2 Process 

Location: Indore (Work From Office) 

Walk-in Telephonic Interview

Immediate Joining

Requirements:

- Excellent English Communication

- Education: 12th, Graduate, Post Graduate

- 1 Year Experience in BPO is Mandatory

Salary: 27,000 

Shifts: Rotational (Majorly Day)  

Work Days: 5 days

Perks:

- 15 Days Hotel Accommodation

- Train/Bus Ticket Covered by the Company

- 10,000 Relocation Bonus for 350 km or more

Company Overview

GoodVibes Placement Services, a recruitment and outsourcing firm based in Indore since 2019, is renowned for its effective placement of highly qualified professionals across senior, middle, and junior management levels. Specializing in understanding and meeting company needs, GoodVibes ensures client satisfaction through exceptional service and a mission dedicated to reducing unemployment in India. The headquarters is located in Indore, Madhya Pradesh.

Job Overview

We are seeking a dedicated Junior Customer Service Representative for full-time employment with GoodVibes Placement Services. The position is open in Indore . Candidates should possess 1 to 3 years of relevant work experience and be eager to ensure customer satisfaction and effective service.

Qualifications and Skills

• Proven experience in customer service roles, with 1 to 3 years of experience being ideal for this position.
• Must have customer service skills aimed at ensuring customer satisfaction (Mandatory skill).
• Excellent communication and interpersonal skills to interact with clients and understand their service needs.
• Familiarity with Customer Relationship Management (CRM) systems for effective customer handling.
• Ability to work efficiently in a Business Process Outsourcing (BPO) environment.
• Strong problem-solving capabilities to address client issues effectively and swiftly.
• Adaptability to work in a fast-paced environment while maintaining a positive attitude.
• Customer satisfaction skills are crucial, focusing on understanding and fulfilling customer requirements (Mandatory skill).

Roles and Responsibilities

• Handle inbound and outbound calls with professionalism and dedication to customer satisfaction.
• Resolve customer queries and complaints efficiently to enhance customer service experience.
• Interact with customers to provide information about products or services and keep accurate records of customer interactions.
• Use customer relationship management (CRM) systems to track and monitor service requests and responses.
• Proactively engage with clients to address their needs and improve service delivery standards.
• Identify operational challenges and develop practical solutions to enhance service quality.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Collaborate with team members to improve customer support processes and enhance service offerings.

Company Overview

GoodVibes Placement Services, a renowned recruitment and outsourcing firm headquartered in Indore since 2019, is dedicated to connecting organizations with top-tier professionals across senior, middle, and junior management levels. Our mission is to reduce unemployment in India while ensuring success and satisfaction for our clients through excellent service.

Job Overview

We are seeking a Junior Level Customer Service professional to join our team on a full-time basis. The position is based in Indore, Jaipur, or Gurgaon. The ideal candidate will have 1 to 3 years of work experience in customer service, ensuring exceptional support and service to enhance customer satisfaction and loyalty.

Qualifications and Skills

• Proven customer service experience in a BPO or similar environment for 1 to 3 years.
• Familiarity with customer service practices and principles to deliver exceptional support.
• Excellent problem-solving skills (Mandatory skill) to efficiently handle customer issues and concerns.
• Proficiency in Customer Relationship Management (CRM) tools (Mandatory skill) for streamlined communication.
• Strong customer support skills (Mandatory skill) to maintain a positive customer service experience.
• Ability to handle and resolve customer queries efficiently to ensure satisfaction and repeat business.
• Effective communication skills, both verbal and written, to interact with diverse customers.
• Strong organizational skills and attention to detail to ensure accurate record-keeping and follow-ups.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Build and maintain positive relationships with customers to foster trust and loyalty.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Collaborate with team members and departments to improve customer service processes.
• Utilize CRM systems to document customer interactions and update customer information accurately.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Provide timely and accurate information to customers regarding products, services, and policies.
• Continuously improve service quality by responding to customer feedback and implementing changes.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues with empathy and efficiency.
• Process orders, forms, applications, and requests.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.
• Assist with customer feedback collection and reporting.
• Strive to meet and exceed individual and team performance goals.

• High school diploma or equivalent; associate's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and active listening skills.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is a plus.
• Ability to multitask, prioritize, and manage time effectively.
• Patience and empathy when dealing with customer issues.
• Proficiency in English and local languages.

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Responsibilities:

• Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
• Educating members on our tools and features to enhance adoption and retention
• Attending to issues faced during the member lifecycle
• Support members via the in-app chat service, emails and over the phone throughout the member journey
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address member complaints in a compassionate and patient manner
• Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
• Motivate and encourage members across the member journey to maximize member satisfaction
• Collaborating with the rest of the team on new member-centric initiative
• Proactively review the user journey, find and work upon areas of improvement

Skills:

• Excellent written and verbal communication skills
• Collaborative and result oriented
• Structured approach of thinking and execution
• Strong sense of service orientation and solution driven approach