9,940 Iits jobs in India
Help Desk
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The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.
**Customer Assistance**
- Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
- Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or
IT Help Desk /Technical Help Desk
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Description
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Eligibility:
IT Help Desk /Technical Help Desk
Posted today
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Description
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Eligibility:
Help Desk Representative
Posted 12 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Engineer
Posted today
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Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus
Help Desk Specialist
Posted today
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- Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
- Deliver support via phone and remote desktop access; prior experience in both is required.
- Guide users through troubleshooting steps to resolve technical problems effectively.
- Install, configure, and troubleshoot components within the Microsoft 365 suite.
- Serve as the first point of contact for technical issue resolution and escalation.
- Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
- Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
- Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
- Manage remote desktop connections and configure VPN access for secure connectivity.
Help Desk Manager
Posted today
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Walking Drive
Interview Details:
Position: Helpdesk Manager
Date: Saturday, 6th Sep’ 2025
Time: 10:00 am to 4:00 pm
Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida
Contact Person: Archana Anand-
Documents to Carry:
- Updated Resume
- Valid government ID Proof
- Education: MBA
- Experience: 15 to 20 years
- Notice period: 0-30 days
Job description-
Qualification-
• MBA
• At least 15+ Years of experience of handling helpdesk team
• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years
• Experience of imparting training and supporting help desk representatives
Responsibility-
· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.
· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals
· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.
· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.
· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals
· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.
· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.
· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.
Don't miss this opportunity to build your career with LTIMindtree!
Walk in with confidence – we’re excited to meet you!
LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law
Regards,
Ankita
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Help Desk Specialist
Posted today
Job Viewed
Job Description
- Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
- Deliver support via phone and remote desktop access; prior experience in both is required.
- Guide users through troubleshooting steps to resolve technical problems effectively.
- Install, configure, and troubleshoot components within the Microsoft 365 suite.
- Serve as the first point of contact for technical issue resolution and escalation.
- Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
- Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
- Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
- Manage remote desktop connections and configure VPN access for secure connectivity.