248 Implementation Consultant jobs in India

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the dayto-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
**What will you do**
- Configure the Sprinklr product for various brands and industries following high standards of delivery and quality
- Constant learning and collaborating with the team to develop best practices on product configuration
- Work as a team to understand product adoption by various brands and establish standard practices to improve adoption
- Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:
- Provide social insights and recommendations to support clients' business practices
- Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client's custom needs, adhering to primary business use cases and platform functionalities
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.
- Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur
- Provide consulting advise to clients about Sprinklr platform during different phases of project implementation
**What makes you qualified?**
- Excellent communication skills, both written and verbal.
- A drive to dig into the details of a system or process to solve customer problems. - Desire and ability to rapidly learn a wide variety of new technical skills.
- Self-motivated, takes initiative, assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Enthusiastic, professional, with a focus on customer success
- Excellent listening skills to fully understand the customer value requirements
- Passion for solving client challenges and commitment to client delight
- Strong customer handling skills and willingness to serve customer across various time zones
- English languages business proficiency mandatory
**Technical Skills**
- 4+ Years of experience in account management at a brand, agency or tech company.
- Demonstrated experience with, and a passion for, the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). - Ability to identify issues and suggest ways to improve engagement rate, CTR, and other social metrics
- Strong understanding of running paid campaigns, social engagement and analysing trends
- Experience in web technologies, CRM or SaaS platforms and digital marketing experience across social platforms.
- Strong product acumen & evangelization experience with the aptitude to learn new products.
- Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
- Advanced analytical skills with proven competency in data tools & methodologies.
- Industry specific knowledge across different verticals or lines of business preferred.
- Direct experience in working with a social media management software is preferred.
- Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

About the Company

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

About the Role

A Day in the Life: Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. Serve as main point of contact for clients during implementation and manage the project to completion.

Responsibilities

• Design and document functional and technical requirements and help scope projects by understanding timelines and work.
• Solve complex technical implementations both independently and in a team environment.
• Clearly communicate solutions back to clients through calls and email.
• Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
• Continually adapt and develop in-depth product knowledge and learn new technologies.
• Be a key stakeholder in building ZILL’s relationship with the client.
• Managing implementation activities, including time commitment, budget and risk management.
• Providing support to the project team ensuring all project documentation is current and up-to-date.
• Responding to client issues and ensuring resolution of issues.

Qualifications

• Bachelor’s degree in business, Computer Science, Information Systems, or a related field; a master’s degree is preferred.

Required Skills

• 5+ years of experience as an Implementation consultant.
• Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
• Strong foundational knowledge in data analytics and interpretation.
• Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
• Prior experience working with international clients.
• Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.
• Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.

Preferred Skills

• Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
• Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
• Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.
• Solid track record in project management, with the ability to manage multiple projects simultaneously while maintaining quality and meeting deadlines.
• Ability to work independently as well as part of a collaborative team environment.

About Us

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the

CFO, has transformed critical financial processes for over 800+ leading companies worldwide.

Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg

Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury,

and record-to-report processes, earning us back-to-back recognition in Gartner's Magic

Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding

$100M, we experience a robust year-over-year growth of 24%. With a global presence spanning

8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and

diverse individuals to join us on this exciting path to becoming a publicly traded company and

shaping our promising future.

Job Summary

The Consultant will be responsible for owning and executing HighRadius Cloud product

implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project

with good quality, high value and great customer satisfaction within the project timelines. This

job profile will offer an individual high visibility with regular client interaction as he/she will be the

main Point of Contact during Build, Testing and Hypercare phases of Highradius Product

Implementation. The candidate must be well organized, detail oriented and possess excellent

communication skills.

Key Responsibilities

● Carry out end-to-end client implementation of HighRadius Cloud products for Fortune

2000 companies across the globe.

● Writing SQL scripts for data gathering and configuration.

● Run and execute the project through the various phases of the project life cycle

including Requirement Gathering, Design, Configuration, Testing, Cutover, Go-live and

Hyper-care.

● Able to build rapport with clients and manage them effectively. Will require to conduct

UAT and support shadow sessions with clients effectively.

● Closely collaborate with cross functional teams such as Product Management,

Engineering, Technical teams & QA to deploy the projects with the agreed KPIs

● Test end-to-end Process flows, drive adoption by giving hand-on end user journey

training and validate value outcomes

● Keep the Delivery Manager and/or Program Director honest and up to date on any

potential risks related to Project Implementation

Skill & Experience Needed

● 2-4 years of professional services experience

● Bachelor's or Master’s Degree (preferably from a top reputed university)

● Good understanding of SDLC processes and Functional Consulting experience,

● Very good communication, Analytical, problem solving, presentation, Organizational

and Collaboration skills

● Exposure to international clients / projects, Exposure to BA, Domain Knowledge, Team

player

● Experience with Order-to-Cash(O2C) related business process is a plus

Please fill out this google form before/after applying

**Job Requisition ID #**
24WD78646
**Position Overview**
As a Senior Implementation Consultant, your strong industry knowledge will help our customers to get the best out of their Autodesk AEC products, put innovative solutions into real world practice. You will analyze existing workflows and processes in the context of the customer's business and project goals. Working with key business unit stakeholders and project teams, you will assist in defining new workflows, configuring software, enabling teams, and mentoring mega project teams to ensure successful implementation. By documenting your engagement and applying a "train-the-trainer" approach, you will help our customers scale impactful solutions across their organization to achieve meaningful business results.
**Key Responsibilities**
· Analysis of existing workflows and processes · Hands on experience on projects with Electronic Document Management System
· Knowledge and experience on Autodesk products like BIM 360, ACC, Construction Management, Cost Management and application of industry standards like ISO19650
· Hands on experience in estimation and tendering, quantity takeoff and progress monitoring.
· Process definition, planning, and implementation of new technologies and workflows
· Provide coaching, change management to customers (external & partners
· Provides innovative solutions to meet customer and industry challenges based on Autodesk product solutions
· Lead implementation consulting engagements with customers
· Apply Autodesk product sets to detailed industry requirements and workflows
· Guide customers in the best application of Autodesk products; define and document detailed use cases
· Configure solutions based on product capabilities and customer requirements
· Define migration approach of customer data and standards into Autodesk products
· Collaborates with customers (external), partners and internal stakeholders consulting groups (internal) to resolve technical issues
· Provide coaching and mentoring to customers to drive adoption and consumption
· Provide coaching and mentoring to partners to enable the scalable delivery of packages service offerings
· Provide input to sales and proposal presentations and identify additional product/services opportunities in customer organization
· Contributes task estimation and task description in Scopes of Work as well as scope clarification with customers
· Travel up to 50%
**Minimum Qualifications**
· Bachelor's degree in engineering
· Knowledge of Autodesk products like Revit, BIM 360/ACC Build, Design Collaboration, Model Coordination, Cost management etc.
· Hands on experience with construction project management and scheduling
· Industry experience: Infrastructure, Building, Construction
· Minimum 8 years+ relevant experience (although the preference would be for 10 years)
**Preferred Qualifications**
· Experience with ACC, BIM 360, Building Connected, or other products of Autodesk's Portfolio is a plus
· Construction industry experience with a general contractor or subcontractor projects including onsite processes
· Some experience in consulting, client solutions, services, or similar experience
· Bachelor's degree from an accredited institution in Architecture, Engineering, Construction Management, Project Management or related degree. Advanced degree (MS, Ph.D.) would be a plus
The Ideal Candidate
· Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes
· Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes and always keeping the big picture in mind
· Innovation: Collaborating effectively with a variety of sources to learn new ways of solving problems and keeps an eye on changes in business and technology
· Impact: Using know how to identify solutions that add value and result in a positive impact on others. Focusing on the final outcomes when making incremental steps of progress and connecting own efforts with the why of the work
· Pragmatism: Applying extra attention to tasks that require it and focusing work efforts on producing quality solutions over perfect ones
#LI-SV2
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Job Description**
**Essential:**
- Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
- Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
- Solid understanding of Food & Beverage operational procedures.
- Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
- Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
- Proficiency with hardware components including workstations, printers, and peripheral devices.
**Professional Skills:**
- Advanced analytical and problem-solving capabilities.
- Proven project management expertise with the ability to manage timelines and deliverables.
- Strong presentation, facilitation, and client engagement skills.
- Excellent written and verbal communication skills.
- Proficiency in English is required; additional languages are an asset.
**Abilities:**
- Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
- Proven success working both independently and collaboratively within local and global teams.
- Innovative mindset with the ability to apply knowledge creatively and think strategically.
- Self-motivated with strong initiative, resilience, and a results-driven approach.
- Ability to perform effectively under pressure and in dynamic environments.
- Flexibility with schedules, colleagues, and clients across varying time zones and shifts.
**SPECIAL REQUIREMENTS**
- Willingness to work overtime, weekends, and public holidays as required.
- Availability to work in rotating shifts.
- Career Level - IC2
**Responsibilities**
**DUTIES & RESPONSIBILITIES:**
- Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
- Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
- Provide technical support for hardware including workstations, printers, and peripheral devices.
- Share in-depth knowledge of restaurant operations and best practices.
- Comply with Oracle's latest training, implementation, and quality assurance standards.
- Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
- Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
- Actively participate in continuous learning, including online education and product certification programs.
- Contribute to quality assurance testing for new product versions and releases as required.
- Prepare and submit timely project updates, reports, and documentation using standard communication tools.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**KNOWLEDGE, SKILLS & ABILITIES**
**Essential:**
- Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
- Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
- Solid understanding of Food & Beverage operational procedures.
- Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
- Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
- Proficiency with hardware components including workstations, printers, and peripheral devices.
**Professional Skills:**
- Advanced analytical and problem-solving capabilities.
- Proven project management expertise with the ability to manage timelines and deliverables.
- Strong presentation, facilitation, and client engagement skills.
- Excellent written and verbal communication skills.
- Proficiency in English is required; additional languages are an asset.
**Abilities:**
- Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
- Proven success working both independently and collaboratively within local and global teams.
- Innovative mindset with the ability to apply knowledge creatively and think strategically.
- Self-motivated with strong initiative, resilience, and a results-driven approach.
- Ability to perform effectively under pressure and in dynamic environments.
- Flexibility with schedules, colleagues, and clients across varying time zones and shifts.
**SPECIAL REQUIREMENTS**
- Willingness to work overtime, weekends, and public holidays as required.
- Availability to work in rotating shifts.
- Career Level - IC2
**Responsibilities**
**DUTIES & RESPONSIBILITIES:**
- Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
- Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
- Provide technical support for hardware including workstations, printers, and peripheral devices.
- Share in-depth knowledge of restaurant operations and best practices.
- Comply with Oracle's latest training, implementation, and quality assurance standards.
- Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
- Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
- Actively participate in continuous learning, including online education and product certification programs.
- Contribute to quality assurance testing for new product versions and releases as required.
- Prepare and submit timely project updates, reports, and documentation using standard communication tools.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Essential:**
- Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
- Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
- Solid understanding of Food & Beverage operational procedures.
- Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
- Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
- Proficiency with hardware components including workstations, printers, and peripheral devices.
**Professional Skills:**
- Advanced analytical and problem-solving capabilities.
- Proven project management expertise with the ability to manage timelines and deliverables.
- Strong presentation, facilitation, and client engagement skills.
- Excellent written and verbal communication skills.
- Proficiency in English is required; additional languages are an asset.
**Abilities:**
- Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
- Proven success working both independently and collaboratively within local and global teams.
- Innovative mindset with the ability to apply knowledge creatively and think strategically.
- Self-motivated with strong initiative, resilience, and a results-driven approach.
- Ability to perform effectively under pressure and in dynamic environments.
- Flexibility with schedules, colleagues, and clients across varying time zones and shifts.
**SPECIAL REQUIREMENTS**
- Willingness to work overtime, weekends, and public holidays as required.
- Availability to work in rotating shifts.
- Career Level - IC2
**Responsibilities**
**DUTIES & RESPONSIBILITIES:**
- Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
- Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
- Provide technical support for hardware including workstations, printers, and peripheral devices.
- Share in-depth knowledge of restaurant operations and best practices.
- Comply with Oracle's latest training, implementation, and quality assurance standards.
- Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
- Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
- Actively participate in continuous learning, including online education and product certification programs.
- Contribute to quality assurance testing for new product versions and releases as required.
- Prepare and submit timely project updates, reports, and documentation using standard communication tools.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Essential:**
- Hands-on experience with Oracle Hospitality Simphony Point-of-Sale or comparable Food & Beverage POS solutions.
- Tertiary qualification in a Technical, Computer Science, or Hospitality Management discipline.
- Solid understanding of Food & Beverage operational procedures.
- Familiarity with relational database management systems such as Oracle Database (12c, 19c) preferred.
- Strong working knowledge of TCP/IP networks, PCs, and troubleshooting methodologies.
- Proficiency with hardware components including workstations, printers, and peripheral devices.
**Professional Skills:**
- Advanced analytical and problem-solving capabilities.
- Proven project management expertise with the ability to manage timelines and deliverables.
- Strong presentation, facilitation, and client engagement skills.
- Excellent written and verbal communication skills.
- Proficiency in English is required; additional languages are an asset.
**Abilities:**
- Demonstrated ability to engage credibly and effectively with stakeholders at all organizational levels.
- Proven success working both independently and collaboratively within local and global teams.
- Innovative mindset with the ability to apply knowledge creatively and think strategically.
- Self-motivated with strong initiative, resilience, and a results-driven approach.
- Ability to perform effectively under pressure and in dynamic environments.
- Flexibility with schedules, colleagues, and clients across varying time zones and shifts.
**SPECIAL REQUIREMENTS**
- Willingness to work overtime, weekends, and public holidays as required.
- Availability to work in rotating shifts.
- Career Level - IC2
**Responsibilities**
**DUTIES & RESPONSIBILITIES:**
- Install, configure, and optimize Oracle Hospitality Food & Beverage product suites.
- Deliver application training with demonstrated expertise in modern Food & Beverage management practices.
- Provide technical support for hardware including workstations, printers, and peripheral devices.
- Share in-depth knowledge of restaurant operations and best practices.
- Comply with Oracle's latest training, implementation, and quality assurance standards.
- Collaborate with My Oracle Support and global support teams to escalate and resolve client issues.
- Partner with customers and Oracle Hospitality F&B teams to exceed service-level expectations.
- Actively participate in continuous learning, including online education and product certification programs.
- Contribute to quality assurance testing for new product versions and releases as required.
- Prepare and submit timely project updates, reports, and documentation using standard communication tools.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.