2,259 Implementation Engineer jobs in India

At Konecta , we are transforming customer engagement with next-generation cloud-based platforms. We’re looking for an experienced Implementation Engineer with a strong background in Contact Center technologies and cloud (AWS) deployments to join our fast-growing team.

What You’ll Do

• Lead the implementation of Konecta products into customer ecosystems.
• Act as a consultant and product SME , gathering requirements and aligning solutions with client needs.
• Configure, test, and deploy Konecta software in multi-tenant SaaS environments .
• Train and support users, ensuring smooth adoption and transition to production.
• Troubleshoot implementation issues while effectively communicating updates to clients.

What We’re Looking For

• Strong understanding of omnichannel communication technologies and their role in contact centers.
• Hands-on experience with Contact Center software suites (Five9, Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys). Five9 experience is a plus.
• Strong skills in SQL (mandatory), IP networking, and REST APIs.
• Familiarity with AWS, Linux, Nginx, Redis .
• Previous experience with outbound contact center products (dialer, ACD, IVR, etc).
• Excellent problem-solving ability, consultative communication style, and a customer-first mindset.

Why Join Us?

This is an excellent opportunity to grow your expertise while working on large-scale enterprise implementations. At Konecta, you’ll be part of one of the fastest-growing and most respected technology companies, where innovation, collaboration, and customer success drive everything we do.

About Hexnode

Hexnode, the enterprise software division of Mitsogo Inc., was founded with a singular vision: to revolutionize and simplify the complexities of modern work. With a robust presence in over 100 countries, Hexnode UEM (Unified Endpoint Management) empowers organizations across myriad sectors to achieve operational excellence. By seamlessly integrating disparate tools into a cohesive ecosystem, Hexnode is not merely participating in but actively spearheading the transformation of the enterprise software and cybersecurity landscapes.

Job Summary

We are seeking a highly adept and driven Presales Implementation Engineer with a profound understanding of the Cybersecurity domain. The ideal candidate will possess extensive hands-on expertise with Unified Endpoint Management (UEM), Mobile Device Management (MDM), Remote Monitoring and Management (RMM) platforms, or advanced Patch Management solutions. In this pivotal role, you will serve as a critical bridge between our cutting-edge security offerings and our valued clientele, meticulously deciphering their unique requirements, strategically contributing to the presales lifecycle, and ensuring the seamless deployment and optimal functionality of our comprehensive security solutions.

Key Responsibilities

• Strategic Solution Design: Collaborate intrinsically with sales and technical teams to meticulously analyse customer requirements, translating intricate business needs into robust, scalable, and technically sound security architectures.
• Expert Demonstrations & Proofs-of-Concept: Lead compelling product demonstrations, orchestrate intricate Proof-of-Concept (POC) deployments, and deliver impactful solution presentations to prospective and existing clients.
• Tailored Implementation: Architect and execute sophisticated security solutions, encompassing UEM, MDM, RMM, and Patch Management tools, meticulously customized to align with diverse customer needs and strategic business objectives.
• Advisory Leadership: Provide authoritative technical guidance and insightful consultative advice to clients throughout the entire presales engagement cycle.
• Proposal Development: Contribute significantly to the creation and refinement of bespoke proposals, comprehensive responses to Requests for Proposals (RFPs), and meticulous technical documentation.
• Deployment Excellence: Partner closely with both customers and cross-functional internal teams to guarantee the successful deployment, precise configuration, and flawless implementation of Hexnode's cybersecurity product suite.
• Technical Resolution: Proactively diagnose, troubleshoot, and expertly resolve complex technical challenges encountered during both the presales and post-sales phases.
• Industry Acumen: Maintain an unwavering commitment to continuous learning, staying abreast of the latest trends, emerging threats, and groundbreaking advancements within the cybersecurity domain, with a particular focus on MDM, RMM, and Patch Management.
• Client Empowerment: Empower clients by providing comprehensive support in the intricate management and robust security of their devices, networks, and endpoints.
• Customer Centricity: Uphold and elevate exceptional levels of customer satisfaction through the timely, efficient, and expert implementation of Hexnode's solutions.

Required Skills & Qualifications

• Experience: 4 – 8Yrs of progressive experience within the cybersecurity domain and 4 relevant experience in UEM and MDM , with a demonstrated specialization in UEM (Unified Endpoint Management ) MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.
• Security Framework Mastery: Profound understanding of contemporary security frameworks, intricate protocols, and best practices pertaining to device management, remote monitoring, and patch deployment.
• MDM Proficiency: Proven hands-on experience in the deployment, intricate configuration, and ongoing support of leading MDM solutions, including Microsoft Intune, Workspace One, or Ivanti.
• RMM & Patch Management Familiarity: Demonstrated familiarity with prominent RMM and Patch Management platforms such as Kaseya, ConnectWise, or NinjaRMM.
• Presales Engagement: Extensive hands-on experience in presales activities, encompassing impactful customer engagements, persuasive presentations, and dynamic product demonstrations.
• Exceptional Communication: Superior communication skills, with an innate ability to distil and articulate complex technical concepts with clarity and precision to both technical and non-technical audiences.
• Problem-Solving Acumen: Exceptional aptitude for managing customer expectations, rapidly identifying and solving intricate problems, and thriving under pressure in fast-paced environments.
• Foundational IT Knowledge: A solid foundational understanding of network security principles, robust endpoint protection strategies, and overarching IT infrastructure components.
• Education: Bachelor’s degree in computer science, Information Technology, or a closely related technical field (preferred). BE/B-Tech.

Desired Skills

• Industry Certifications: Possess industry-recognized cybersecurity certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or other relevant credentials.
• Advanced Security Experience: Prior experience in advanced network security methodologies and comprehensive endpoint management strategies.
• Cloud Security Expertise: Knowledge of cutting-edge cloud security concepts, architectures, and associated technologies.

Job Role :-Presales Implementation Engineer

Mandatory:-

Experience:-4-8 years with minimum 4 years of relevant experience in UEM and MDM

Location:-Bangalore

Notice Period:-Immediate Joiner or 30 days

Mode Of work:-Office (5 Days)

Shit Time:-IST 9AM-6PM

Roles and Responsibilities

• Installation of SmartVista products Implementation Engineer
• Configure SmartVista based on the customer requirements.
• Communicate to customers the steps necessary to maintain and update software products
• Assist in documenting of SmartVista products and installation instructions
• Assist in testing new releases / updates
• Any other duties and/or responsibilities as may be assigned
• Telephone and On-site Support of software products, if needed
• Diagnosing software problems, localization of the problem's sources, identifying the bugs

Knowledge, Skills And Abilities

• Knowledge of SQL/PLSQL
• Knowledge in Unix/Linux operation systems as a confident user
• Experience within payment domain

Skills Below Would Be Benefit

• Understanding of Java technologies
• Knowledge of C language (reading code) as a plus
• Oracle database administration
• Understanding of basic principles of e-payments and cards payments technologies

Work Experience Requirements

• 5+ years experience with software development or support
• Banking and Finance, Payments industry
• Experience in payment and card processing software

Skills: implementation,merchant card processing,smartvista,payments,software

Location - Chennai (Work From office)

About the Role

As a Technical Implementation Engineer in the Professional Services team, you will be responsible for setting up, configuring, and supporting customer implementations of the SurveySparrow platform.

This is an entry-level role, ideal for individuals who are technically inclined, enjoy problem-solving, and are excited to work directly with customers in a fast-paced SaaS environment.

You'll work closely with senior consultants and implementation leads to translate business requirements into technical configurations, integrations, and automation workflows

Key Responsibilities

• Assist in onboarding new customers by configuring the SurveySparrow platform based on client needs
• Set up survey logic, variables, contact imports, triggers, automations, and dashboards
• Support integrations via REST APIs, webhooks, and third-party tools under guidance
• Troubleshoot technical issues and work collaboratively to resolve them
• Document configurations, implementation steps, and client-specific requirements
• Collaborate with internal teams like Product, Support, and Engineering for solution delivery
• Ensure smooth hand-off to the Customer Success team post go-live

What You'll Need to Succeed

• Basic understanding of REST APIs, JSON, and webhooks
• Familiarity with scripting (JavaScript, Python, or Google Apps Script is a plus)
• Understanding of HTML/CSS and form logic (e.g., conditional rules, piping, hidden fields)
• Curiosity to learn how SaaS products work behind the scenes
• Clear written and verbal communication
• A structured, problem-solving mindset with attention to detail
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Good to Have

• Knowledge of workflow automation tools (like Zapier, Make, or similar)
• Exposure to CRM tools or customer experience platforms
• Any academic or personal projects demonstrating applied technical skills

Role & responsibilities :

Business Requirement Analysis & Project Planning

• Conducted in-depth studies of client business requirements and led discussions around implementation strategies and methodologies.
• Mapped client needs to existing product capabilities, identifying functional gaps and performing detailed GAP analyses.
• Collaborated with executives to design strategic implementation plans, ensuring timely and cost-efficient project execution.

Project Execution & Solution Delivery

• Managed end-to-end product deployment activities, including translating business needs into system configurations and policy setups.
• Led process mapping initiatives, aligning workflows with product capabilities while ensuring on-time delivery.
• Proactively identified risks and implementation bottlenecks, delivering actionable solutions for smooth rollouts.

User Acceptance Testing (UAT) & Go-Live Support

• Developed comprehensive UAT documentation and guided clients through the testing process.
• Ensured seamless go-live transitions aligned with the overall implementation roadmap.

Client Engagement & Relationship Management

• Maintained clear and consistent communication with clients to understand evolving needs and explore innovative business solutions.
• Focused on enhancing customer satisfaction and cultivating long-term relationships through proactive engagement.
• Managed expectations effectively, ensuring smooth project delivery and high client satisfaction.

We are looking for a smart, high-potential fresher to join our Implementation Team. You will learn our healthcare ERP product, understand hospital workflows, and assist in onboarding and training new implementation engineers under the guidance of senior team members. This is an excellent opportunity to build a career in healthcare technology delivery.

Key Responsibilities

• Participate in structured training to learn healthcare ERP modules (Billing, Lab, EMR, etc.)
• Understand hospital workflows and compliance standards such as NABH
• Shadow senior team members during client implementations
• Maintain and update onboarding materials, SOPs, templates, and checklists
• Assist in creating and improving training content (slides, videos, FAQs)
• Document challenges, feedback, and resolutions from field projects
• Support onboarding and internal training for new engineers
• Conduct mock demos and sandbox configurations for practice sessions
• Track training progress using structured checklists
• Learn technical deployment basics and data preparation steps
• Collaborate with project managers and client-side stakeholders
• Participate in team retrospectives and identify process improvement areas

Qualification:

• Recent graduate in Engineering, IT, Business or Life Sciences
• Strong logical reasoning and fast learning ability
• Excellent written and verbal communication skills
• Attention to detail and proactive documentation habits
• Eagerness to learn healthcare processes and ERP delivery

Good-to-Have:

• Exposure to ERP or enterprise systems through internships or projects
• Basic understanding of hospital operations
• Proficiency in MS Office or Google Suite

Salary - 8 LPA

WORK FROM OFFICE - GURUGRAM SECTOR 33

MONDAY-FRIDAY - 5:30 PM-2:30 AM (NIGHT SHIFT)

Job Summary:

We are seeking a highly motivated and detail-oriented Implementation Engineer to join our dynamic team. As an Implementation Engineer, you will be responsible for the successful deployment and integration of our solutions into client systems. This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope.

Key Responsibilities:

• Solution Deployment & Integration: Work with the project team to Onboard Client, configure, and integrate clients Apps according to specifications and best practices.

• Technical Support & Troubleshooting: Provide remote support to clients during implementation. Troubleshoot technical issues and provide resolutions to ensure timely delivery of services.

• Customization & Configuration: Configure systems to meet client-specific needs, including software setups, database integrations, and configurations, ensuring optimal performance and functionality.

• Documentation: Create detailed technical documentation, including system configurations, customizations, and installation procedures for internal use and client reference.

• Collaboration: Work closely with internal teams (development, product, and support) to ensure requirements are understood and met. Collaborate with Project Managers to ensure timelines and milestones are adhered to.

• Training: Provide technical training and guidance to clients and internal teams to ensure proper system usage and understanding.

• Testing & Validation: Perform rigorous testing of system configurations and integrations to ensure the solution functions as expected before full deployment.

• Continuous Improvement: Offer feedback and insights based on client experiences to improve product design and implementation processes.

Required Qualifications:

• Bachelor's degree Computer Engineering, Information Technology, or a related field.

• 4 years' experience in a technical implementation or Product configuration and integration.

• Overall 5-8 years of experience

• Strong understanding of databases, and software applications.

• Proficiency in one or more programming/scripting languages (e.g., javascript, SQL).

• Experience with API integrations, software deployment, and troubleshooting.

• Excellent problem-solving and troubleshooting skills.

• Strong written and verbal communication skills.

• Ability to manage multiple tasks and prioritize effectively.

• Customer-focused attitude with the ability to manage client relationships.

Preferred Qualifications:

• Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud).

• Knowledge of database Mongodb is a plus.

• Experience with software implementations.

Job purpose:

Drive end-to-end IT solution implementation, ensuring timely delivery, client satisfaction, and seamless adoption.

Who you are:

• 2+ years of experience as an Implementation Engineer.
• Manage project timelines, deliverables, and resources.
• Collaborate with internal and external stakeholders to ensure project success.
• Provide training and support to clients during the implementation phase.
• Identify and address any issues or challenges during implementation.
• Ensure a smooth transition from implementation to ongoing support.
• Continuously improve implementation processes and methodologies.
• Report on project progress and outcomes to senior management.

What will excite us:

• Proven experience in product implementation management
• Strong project management skills
• Expertise in stakeholder management
• Experience with SaaS platforms
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment
• Problem-solving mindset with a focus on delivering results

What will excite you:

• Opportunity to work on a large-scale enterprise solution building.
• Opportunity to explore new technologies & frameworks with accomplished solution architects & industry leaders.
• Will get exposure to the latest aspects of security, AI/ML, Business Domain, and data analytics.

Location:

Ahmedabad - Work from Office

Roles and Responsibilities:

Business Requirement Analysis & Project Planning

• Conducted in-depth studies of client business requirements and led discussions around implementation strategies and methodologies.
• Mapped client needs to existing product capabilities, identifying functional gaps and performing detailed GAP analyses.
• Collaborated with executives to design strategic implementation plans, ensuring timely and cost-efficient project execution.

Project Execution & Solution Delivery

• Managed end-to-end product deployment activities, including translating business needs into system configurations and policy setups.
• Led process mapping initiatives, aligning workflows with product capabilities while ensuring on-time delivery.
• Proactively identified risks and implementation bottlenecks, delivering actionable solutions for smooth rollouts.

User Acceptance Testing (UAT) & Go-Live Support

• Developed comprehensive UAT documentation and guided clients through the testing process.
• Ensured seamless go-live transitions aligned with the overall implementation roadmap.

User Acceptance Testing (UAT) & Go-Live Support

• Developed comprehensive UAT documentation and guided clients through the testing process.
• Ensured seamless go-live transitions aligned with the overall implementation roadmap.

Job Types: Full-time, Permanent

Pay: ₹25, ₹26,000.00 per month

Work Location: In person