11,358 Implementation Management jobs in India
Technology Implementation- Supplier Management
Posted today
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Job Title : Technology Implementation - Supplier Management Work Experience- 3+ years Salary- Upto 16lpa Job Description Own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroup. Maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Support the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation. Perform data staging and configuration setup in the Intellify platform to prepare for sales, go-live and testing activities (e.g., 2-Year staging setups). Assist with profile creation and migration support activities during client onboarding transitions. Serve as documentation lead to ensure consistent and organized records across shared implementation platforms. Proactively identify missing inputs and coordinate with internal stakeholders to resolve gaps. Collaborate cross-functionally with other support roles to ensure timelines and deliverables are met. Other duties as assigned. Requirements QUALIFICATIONS: High attention to detail and excellent organizational skills. Ability to work independently and take initiative in a fast-paced environment. Strong understanding of system configuration principles and change management best practices. Familiarity with software testing processes, including writing and executing test cases. Excellent written and verbal communication skills; experience delivering training or support documentation is a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions. Self-starter who thrives in a cross-functional, collaborative environment. Demonstrated ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in a fast-paced environments. Proficiency in Smart sheet is required. Salesforce and Docusign experience required. Proficiency in MS Word, MS Excel, MS Visio and MS PowerPoint required. Basic knowledge of ServiceNow or other Service Desk applications.
Murex Consultant (Financial Systems Implementation & Risk Management Expert)
Posted today
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Job Description
Job Summary
Synechron is seeking an experienced Murex Consultant to join our dynamic technology team. In this role, you will leverage your expertise in Murex platform implementation, customization, and support to help our financial services clients optimize their trading, risk management, and back-office operations. You will collaborate with cross-functional teams to deliver innovative solutions aligned with business goals while providing technical leadership and mentorship. Your contributions will directly impact the efficiency, compliance, and competitiveness of our clients' trading and risk management infrastructures.
Software Requirements
Required Software Skills:
Preferred Software Skills:
Overall Responsibilities
Technical Skills (By Category)
Programming Languages:
Databases/Data Management:
Cloud Technologies:
Frameworks and Libraries:
Development Tools and Methodologies:
Security Protocols:
Experience Requirements
Day-to-Day Activities
Qualifications
Professional Competencies
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Education Management Solutions Implementation Consultant
Posted today
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Job Description
Customer SuccessServices
Business Consultant, Staff
Come be a part of the Customer Success ServicesBusiness Consultingteam! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.
The ideal candidate will have the aptitude to understand the products within the Education Management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our independent school customers. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.
Education Implementations is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the independent, K-12 school industry.
What You'll Be Doing:
Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider
Managing customer engagements
Managing the data conversion and software implementation process from third-party products
Ensuring the customer's admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software
Creating custom documentation and project deliverables as needed by customers
Meeting required billable and on task utilization targets and customer satisfaction scores
Maintaining internal systems for time tracking, project management, and documentation
Required Experience and Skills:
At least 2-3 years experience implementing or supporting school information systems
Basic knowledge of Blackbaud’s Education Management System
Strong knowledge of admissions, registrar’s, and business office procedures, based on experience in a K-12 and/or higher education environment
Proven ability to manage multiple projects, meet utilization requirements and stay within budgets
Experience with Microsoft Excel, Word, and PowerPoint
Strong problem-solving skills
Outstanding written and verbal communication skills
BS/BA degree or equivalent experience
Ability to work independently, with strong organizational, computer, and communication skills
Job Competencies:
Interpersonal & Relationship Skills
Problem Solving
Detail Oriented
Self-starter
Adaptability & Flexibility
Innovation & Creativity
Drive and Passion for Technology
Results Focused
Customer Focus
Advanced level English
Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Trade Implementation Analyst - Portfolio Management Group
Posted today
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Job Description
At . Morgan, we empower our clients with tailored investment solutions. As a Trade Implementation Analyst, you'll be at the forefront of executing high-conviction ideas. Join a dynamic team that thrives on precision and innovation in wealth management.
As a Trade Implementation Analyst within the Portfolio Management Group, you will process tactical trades and re-balancing in accounts. You will create trade proposals and monitor accounts to ensure alignment with strategic guidance. Collaborate with internal partners to deliver high-touch, customized solutions for sophisticated clients.
Job Responsibilities:
Required Qualifications, Capabilities, and Skills:
Preferred Qualifications, Capabilities, and Skills:
Business Analyst Implementation (Oil & Gas)
Posted today
Job Viewed
Job Description
Talent Worx is a growing services & recruitment consulting firm, we are hiring for our client which is a Big4 consultingfirm, which is a leading provider of financial intelligence, data analytics, and AI-driven solutions, empowering businesses worldwide with insights for confident decision-making. Join to work on cutting-edge technologies, drive digital transformation, and shape the future of global markets.
Requirements
- Experience 3 - 9 years experience
- Effective Collaboration with functional partners such as Compliance, Finance, HR & corporate relations, Risk, Legal, Procurement, Health & Safety, ITMust have experience and understanding of process flows and process design.
- Should have knowledge in Design Thinking methodology.
- Good understanding and experience of working in Waterfall and Agile frameworks.
- Understanding of system engineering concepts and data/ process analysis and modeling.
- Ability to take systematic and analytical approach to problem solving and pay close attention to detail.
- Experience developing cost/benefit analysis and building business cases.
- Strong interpersonal and influencing skills.
- Ability to communicate concisely and clearly.
- Willingness to travel and work flexibly (EU hours) is needed.
- Experience in BA tools like MS Visio, Figma, Azure DevOps.
Domain experience needed: - Oil and Gas Sector: Extensive experience in the Oil and Gas industry, focusing on Trading and Supply (T&S) domain, including Supply Chain, ETRMs (Energy Trading and Risk Management Systems), and commodity trading.
- Integrate and optimize E2E value through Product Trading / Crude Trading / Energy Trading / LNG Marketing & Trading. T&S operational support for Commercial Operations / Distribution Operations & Midstream / Shipping & Maritime
Implementation Project Manager
Posted 4 days ago
Job Viewed
Job Description
About Chargebee
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
About the Role
As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.
In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.
End to End Project Ownership and Stakeholder Management (Mid-Market):
- Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
- Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
- Define RACI matrix for project teams - both CB & customer
- Administer requirements/design workshop with customers, partners, and internal stakeholders.
- Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
- Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
- Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
- Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
- Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
- An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
- Experience working with matrixed and cross-functional teams
Technical Level Project Ownership (Mid-Market & Large Enterprise):
Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.
While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.
You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:
- Design/configuration of Chargebee Billing and RevRec
- Product catalog, pricing variants, discounting, Ramp, UBB, etc
- Taxes, fees
- User interfaces for self-service GTM models
- CRM integrations and workflows for B2B/Sales Led GTM models
- Checkout process and customer portal integrations
- Payment gateways
- Other integrations
- Accounting systems
- Custom integrations
- Data Lake/BI systems’
- Data migration of historical customers
- E2E testing regiments
- Go-Live and cut over planning
Resource and Project Management:
- Onboard resources for project execution based on complexity to meet timeline expectations.
- Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
- Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
- Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
- Manage project scope and project changes through a formal governance and change order process
- Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
- Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
- Timely updates to critical project measures to aid accurate monthly forecast metrics.
- Conduct weekly status meetings with customer Project leads to review the project progress
- Act as a customer advocate back into Chargebee
P&L Management
- Arrive at project sizing - effort & cost required to complete the implementation.
- Coordinate with the sales team on Implementation fee proposals.
- Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
- Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
- Track effort & cost variance against the budgets.
- Identify reasons for efforts & cost variance and process change orders to recover costs.
- Oversee P&L management for assigned projects and steer towards profitability.
- Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer
Program management - COE activities
- Identify process improvement areas and provide recommendations to mature IEM function.
- Document case studies - project success stories & failures thereby contributing to knowledgement management repository.
Key Skill Requirements
- Outstanding communication skills: written and verbal
- Experience in leading large complex projects
- Present a professional demeanor. Professionalism in appearance, interaction and communication.
- Project Planning and Management
- Client Relationship Management.
- Navigate the project challenges and unforeseen requirements throughout the project.
- Leadership skills. Leading internal and external team members.
Implementation Project Manager
Posted 3 days ago
Job Viewed
Job Description
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
About the Role
As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.
In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.
End to End Project Ownership and Stakeholder Management (Mid-Market):
Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
Define RACI matrix for project teams - both CB & customer
Administer requirements/design workshop with customers, partners, and internal stakeholders.
Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
Experience working with matrixed and cross-functional teams
Technical Level Project Ownership (Mid-Market & Large Enterprise):
Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.
While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.
You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:
Design/configuration of Chargebee Billing and RevRec
Product catalog, pricing variants, discounting, Ramp, UBB, etc
Taxes, fees
User interfaces for self-service GTM models
CRM integrations and workflows for B2B/Sales Led GTM models
Checkout process and customer portal integrations
Payment gateways
Other integrations
Accounting systems
Custom integrations
Data Lake/BI systems’
Data migration of historical customers
E2E testing regiments
Go-Live and cut over planning
Resource and Project Management:
Onboard resources for project execution based on complexity to meet timeline expectations.
Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
Manage project scope and project changes through a formal governance and change order process
Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
Timely updates to critical project measures to aid accurate monthly forecast metrics.
Conduct weekly status meetings with customer Project leads to review the project progress
Act as a customer advocate back into Chargebee
P&L Management
Arrive at project sizing - effort & cost required to complete the implementation.
Coordinate with the sales team on Implementation fee proposals.
Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
Track effort & cost variance against the budgets.
Identify reasons for efforts & cost variance and process change orders to recover costs.
Oversee P&L management for assigned projects and steer towards profitability.
Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer
Program management - COE activities
Identify process improvement areas and provide recommendations to mature IEM function.
Document case studies - project success stories & failures thereby contributing to knowledgement management repository.
Key Skill Requirements
Outstanding communication skills: written and verbal
Experience in leading large complex projects
Present a professional demeanor. Professionalism in appearance, interaction and communication.
Project Planning and Management
Client Relationship Management.
Navigate the project challenges and unforeseen requirements throughout the project.
Leadership skills. Leading internal and external team members.
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Implementation Project Manager
Posted today
Job Viewed
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Manage customer on-boarding process, implement local projects, follow global on-boarding process.
Should be open to working in shifts. Ability to manage multiple projects at once.
What You’ll Do
What We’re Looking For
Location
Gurgaon, IndiaThe #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Implementation Project Manager
Posted today
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide.Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Job Summary: The Project Manager (APM/PM) is responsible for delivering consulting projects to Fortune 1000 clients. He/ She will be owing client engagements and running these projects in parallel till closure and will also be responsible for creating project plans, executing those, and delivering on time with high quality, value, and with customer delight. This is a highly visible and complex role since the candidate will be the point of contact and work with executives and users across the entire organization. The successful candidate must be extremely well organized, focused on details, process-oriented, quality-minded, and has the ability to articulate in written/verbal form. He/ she will not only use the existing methodologies/ templates for effective project execution, but also have the opportunity to recommend process improvements.
Key Responsibilities:
● Handle a portfolio of projects across Fortune 1000 clients.
● Establish and maintain strong relationships with Consulting, Product, Sales and Client Teams.
● Plan for a quarter ahead and develop an execution plan for projects and people in the team.
● Monitor and Track Projects to ensure the Scope is delivered within Budget and Schedule per plan.
● Ensure the Value/ROI committed to the customer is delivered.
● Align with the recommended Processes to ensure 100% Quality Delivery with quality Documentation.
● Coordinate with Delivery managers to manage escalations, variations, and complexities in projects effectively.
Skill & Experience Needed:
● Project manager or equivalent role demonstrating management and leadership experience, preferably in a fast-paced consulting / professional services set-up.
● Experience in leading and mentoring people as part of the project life cycle.
● Strong organizational skills and detail-oriented.
● Strong Communication and presentation skills.
What You’ll Get:
● Competitive salary.
● Fun-filled work culture (
● Equal employment opportunities.
● Opportunity to build with a pre-IPO Global SaaS Centaur
Implementation Project Manager
Posted today
Job Viewed
Job Description
About Chargebee
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
About the Role
As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.
In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.
End to End Project Ownership and Stakeholder Management (Mid-Market):
- Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
- Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
- Define RACI matrix for project teams - both CB & customer
- Administer requirements/design workshop with customers, partners, and internal stakeholders.
- Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
- Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
- Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
- Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
- Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
- An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
- Experience working with matrixed and cross-functional teams
Technical Level Project Ownership (Mid-Market & Large Enterprise):
Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.
While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.
You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:
- Design/configuration of Chargebee Billing and RevRec
- Product catalog, pricing variants, discounting, Ramp, UBB, etc
- Taxes, fees
- User interfaces for self-service GTM models
- CRM integrations and workflows for B2B/Sales Led GTM models
- Checkout process and customer portal integrations
- Payment gateways
- Other integrations
- Accounting systems
- Custom integrations
- Data Lake/BI systems’
- Data migration of historical customers
- E2E testing regiments
- Go-Live and cut over planning
Resource and Project Management:
- Onboard resources for project execution based on complexity to meet timeline expectations.
- Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
- Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
- Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
- Manage project scope and project changes through a formal governance and change order process
- Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
- Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
- Timely updates to critical project measures to aid accurate monthly forecast metrics.
- Conduct weekly status meetings with customer Project leads to review the project progress
- Act as a customer advocate back into Chargebee
P&L Management
- Arrive at project sizing - effort & cost required to complete the implementation.
- Coordinate with the sales team on Implementation fee proposals.
- Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
- Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
- Track effort & cost variance against the budgets.
- Identify reasons for efforts & cost variance and process change orders to recover costs.
- Oversee P&L management for assigned projects and steer towards profitability.
- Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer
Program management - COE activities
- Identify process improvement areas and provide recommendations to mature IEM function.
- Document case studies - project success stories & failures thereby contributing to knowledgement management repository.
Key Skill Requirements
- Outstanding communication skills: written and verbal
- Experience in leading large complex projects
- Present a professional demeanor. Professionalism in appearance, interaction and communication.
- Project Planning and Management
- Client Relationship Management.
- Navigate the project challenges and unforeseen requirements throughout the project.
- Leadership skills. Leading internal and external team members.