234 Implementation Manager jobs in India
Implementation Manager
Bangalore, Karnataka
Microsoft Corporation
Posted 5 days ago
Job Viewed
Job Description
**Organizational Summary:**
Microsoft Business Operations (MBO) is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Data and Strategy Group (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.
We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Position Summary:**
The Global Transact Services Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) that This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.
This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live.
This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Shift: This role will be supporting global projects with focus on America's time zone. This role will be operating in Eastern Time Zone business hours.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities:**
· Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.
· Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
· Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
· Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
· Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
· Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
· Provide regional/global approval for transition through launch tollgates and recommend launch "Go/No Go" decision.
· Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
· Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
· Identify Automation opportunities and work closely with leadership teams to operationalize
· Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management
**Qualifications**
**Required Qualifications;**
+ Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years relevant work experience in program management, process management, process improvement
+ OR equivalent experience
+ 2+ years of demonstrated Project Management and Process Management experience preferably in an Operations environment.
**Preferred Qualifications;**
+ Strong operations acumen with understanding of how operations ecosystems work
+ Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario
+ Demonstrated experience in working effectively in cross-functional, international teams (often virtual) with change and project management skills
+ Ability to thrive in a fast-paced multinational environment, working across multiple lines of business
+ Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
+ Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement)
+ Be a Change Leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines.
+ Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environment
+ Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity
+ Attention to detail combined with an ability to see the big picture
+ Excellent communication skills with ability to build allyship with individuals at all levels.
+ Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft Business Operations (MBO) is the business operations team for Microsoft and is responsible for the launch, deploy, transact and optimization activities for all programs supporting the Original Equipment Manufacturer (OEM), Volume Licensing, Dynamics, Services, Procurement and Logistics Services (P&LS) and Enterprise Data and Strategy Group (EDSG) organizations out of the different regions worldwide. The Operations Service Centre (OSC) team (part of Microsoft Business Operations) support field engagement and regional revenue processing and strive to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.
We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.
We make doing business with Microsoft easy.
Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live. This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Position Summary:**
The Global Transact Services Team is part of Microsoft Business Operations (MBO) and the Operations Service Centre (OSC). We are hiring for an Implementation Manager (IM) that This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc.
This team supports Implementation, working across multiple stakeholders from Operations, Finance, Trade, Compliance, etc. Implementation Managers provide input to design, execute delivery & operationalize launch plan (identifying issues/risks, driving mitigation and resolution, E2E co-ordination etc), and ultimately sign off, or not, on Launch go-live.
This is a critical role influencing design and responsible for execution of key launches, enabling our Customers and Partners to transact while ensuring we deliver the experience they expect. Implementation Managers also help in Identification and ownership of optimization opportunities on behalf of the Operations Service Center. This includes aspects of prioritization, design & tracking business benefits across policy, program, and process.
The ideal candidate should be comfortable working within a highly matrix-driven multinational organization, exhibit solid organizational, communication, planning, judgement skills, uses data and analytics to drive performance insights and improvements and has strong customer obsession and compliance focus.
**Shift: This role will be supporting global projects with focus on America's time zone. This role will be operating in Eastern Time Zone business hours.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Responsibilities:**
· Ensure all launches land successfully in region/globally, on time, delivering experience customers/partners expect.
· Provide input to launch design, engage with Corporate launch team across the globe to ensure regional requirements are incorporated into design.
· Manage the E2E regional/global deployment, establish regional/global structure, build plan, identify risks, influence to ensure these are mitigated, or escalate to resolve.
· Represent our Customers, Partners and Field throughout the launch process. Conduct experience mapping sessions ensuring that the experience we deliver is in line with customer and partner expectations.
· Ensure all regional/global stakeholders understand the impact the launch will have for their organisations, be it transaction volumes, query support, resource impact, etc, and establish plan to manage.
· Build strong engagement with corporate launch teams and regional implementation managers located in other Regions. Ensuring consistency in launch execution and adherence to launch framework.
· Provide regional/global approval for transition through launch tollgates and recommend launch "Go/No Go" decision.
· Conduct a structured launch post-mortem ensuring learnings are incorporated into future launches.
· Contribute to development of launch processes and frameworks, ensuring we continually develop how we manage launches given dynamic launch environment.
· Identify Automation opportunities and work closely with leadership teams to operationalize
· Skilled in the identification, documentation and communication of key business and customer needs to create future, high quality experiences solving key business scenarios, including success measurement and execution management
**Qualifications**
**Required Qualifications;**
+ Bachelor's Degree in Business, Operations, Finance or related field AND 2+ years relevant work experience in program management, process management, process improvement
+ OR equivalent experience
+ 2+ years of demonstrated Project Management and Process Management experience preferably in an Operations environment.
**Preferred Qualifications;**
+ Strong operations acumen with understanding of how operations ecosystems work
+ Ideal candidate will have demonstrated experience in complex stakeholder engagement, negotiation and conflict management; project management including aspects of risk management, governance and decision making. Analytical and business judgement in complex scenario
+ Demonstrated experience in working effectively in cross-functional, international teams (often virtual) with change and project management skills
+ Ability to thrive in a fast-paced multinational environment, working across multiple lines of business
+ Outstanding attention to detail combined with an ability to see the big picture (be both broad and deep)
+ Excellent written and verbal communication skills (open, confident communicator effective in senior levels of engagement)
+ Be a Change Leader, have a good understanding of change management, the importance of it, approaches, key tasks and timelines.
+ Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environment
+ Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity
+ Attention to detail combined with an ability to see the big picture
+ Excellent communication skills with ability to build allyship with individuals at all levels.
+ Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Implementation Manager
Bengaluru, Karnataka
MoEngage Inc.
Posted today
Job Viewed
Job Description
Responsibilities:
Perks
This advertiser has chosen not to accept applicants from your region.
1
Senior Implementation Manager
Haryana, Uttar Pradesh
Sprinklr
Posted 5 days ago
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
+ Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
+ Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
+ Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
+ Define and maintain regional implementation strategies in collaboration with other regional leaders.
+ Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
+ Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
+ Identify potential risks in the implementation process and develop mitigation strategies.
+ Track and report on key performance indicators (KPIs) related to implementation projects and team performance. **Qualification:**
+ 8+ years of experience in enterprise software deployment management and/or implementation.
+ 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
+ Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
+ Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
+ Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
+ Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
+ Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.
+ Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.
+ Excellent written and verbal communication skills; highly competent and confident presenter.
+ Strong leadership, mentoring, and client-facing communication skills.
+ Ability to manage multiple complex projects in a fast-paced, dynamic environment.
+ Business proficiencyin English is mandatory.
+ Bachelor's degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
+ A bachelor's or master's degree in engineering/design or a related field.
+ Relevant certifications in project management or software implementation are advantageous.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
+ Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
+ Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
+ Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
+ Define and maintain regional implementation strategies in collaboration with other regional leaders.
+ Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
+ Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
+ Identify potential risks in the implementation process and develop mitigation strategies.
+ Track and report on key performance indicators (KPIs) related to implementation projects and team performance. **Qualification:**
+ 8+ years of experience in enterprise software deployment management and/or implementation.
+ 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
+ Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
+ Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
+ Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
+ Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
+ Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.
+ Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.
+ Excellent written and verbal communication skills; highly competent and confident presenter.
+ Strong leadership, mentoring, and client-facing communication skills.
+ Ability to manage multiple complex projects in a fast-paced, dynamic environment.
+ Business proficiencyin English is mandatory.
+ Bachelor's degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
+ A bachelor's or master's degree in engineering/design or a related field.
+ Relevant certifications in project management or software implementation are advantageous.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
2
Product Implementation Manager
Kerala, Gujarat
IBS Software
Posted today
Job Viewed
Job Description
Job Location : Trivandrum and Cochin
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Coordinate resources across functional teams to ensure successful project execution.
- Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
- Act as the primary point of contact for clients and stakeholders during implementation.
- Conduct regular status meetings to provide updates and address concerns.
- Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
- Lead implementation teams, ensuring alignment and accountability for tasks.
- Facilitate communication between technical teams, business analysts, and other departments.
- Provide leadership, guidance, and mentorship to team members.
Risk Management:
- Identify and mitigate risks that could impact project timelines or quality.
- Develop contingency plans to address potential challenges proactively.
Process Improvement:
- Analyze and refine implementation processes to enhance efficiency and outcomes.
- Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
- Maintain detailed records of project activities, decisions, and changes.
- Prepare comprehensive reports for senior management and stakeholders.
- Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
This advertiser has chosen not to accept applicants from your region.
3
Program Implementation Manager
Bengaluru, Karnataka
Chargebee
Posted today
Job Viewed
Job Description
Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
About the Role
As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.
In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.
End to End Project Ownership and Stakeholder Management (Mid-Market):
Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
Define RACI matrix for project teams - both CB & customer
Administer requirements/design workshop with customers, partners, and internal stakeholders.
Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
Experience working with matrixed and cross-functional teams
Technical Level Project Ownership (Mid-Market & Large Enterprise):
Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.
While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.
You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:
Design/configuration of Chargebee Billing and RevRec
Product catalog, pricing variants, discounting, Ramp, UBB, etc
Taxes, fees
User interfaces for self-service GTM models
CRM integrations and workflows for B2B/Sales Led GTM models
Checkout process and customer portal integrations
Payment gateways
Other integrations
Accounting systems
Custom integrations
Data Lake/BI systems’
Data migration of historical customers
E2E testing regiments
Go-Live and cut over planning
Resource and Project Management:
Onboard resources for project execution based on complexity to meet timeline expectations.
Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
Manage project scope and project changes through a formal governance and change order process
Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
Timely updates to critical project measures to aid accurate monthly forecast metrics.
Conduct weekly status meetings with customer Project leads to review the project progress
Act as a customer advocate back into Chargebee
P&L Management
Arrive at project sizing - effort & cost required to complete the implementation.
Coordinate with the sales team on Implementation fee proposals.
Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
Track effort & cost variance against the budgets.
Identify reasons for efforts & cost variance and process change orders to recover costs.
Oversee P&L management for assigned projects and steer towards profitability.
Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer
Program management - COE activities
Identify process improvement areas and provide recommendations to mature IEM function.
Document case studies - project success stories & failures thereby contributing to knowledgement management repository.
Key Skill Requirements
Outstanding communication skills: written and verbal
Experience in leading large complex projects
Present a professional demeanor. Professionalism in appearance, interaction and communication.
Project Planning and Management
Client Relationship Management.
Navigate the project challenges and unforeseen requirements throughout the project.
Leadership skills. Leading internal and external team members.
Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.
About the Role
As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.
In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.
End to End Project Ownership and Stakeholder Management (Mid-Market):
Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
Define RACI matrix for project teams - both CB & customer
Administer requirements/design workshop with customers, partners, and internal stakeholders.
Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
Experience working with matrixed and cross-functional teams
Technical Level Project Ownership (Mid-Market & Large Enterprise):
Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.
While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.
You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:
Design/configuration of Chargebee Billing and RevRec
Product catalog, pricing variants, discounting, Ramp, UBB, etc
Taxes, fees
User interfaces for self-service GTM models
CRM integrations and workflows for B2B/Sales Led GTM models
Checkout process and customer portal integrations
Payment gateways
Other integrations
Accounting systems
Custom integrations
Data Lake/BI systems’
Data migration of historical customers
E2E testing regiments
Go-Live and cut over planning
Resource and Project Management:
Onboard resources for project execution based on complexity to meet timeline expectations.
Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
Manage project scope and project changes through a formal governance and change order process
Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
Timely updates to critical project measures to aid accurate monthly forecast metrics.
Conduct weekly status meetings with customer Project leads to review the project progress
Act as a customer advocate back into Chargebee
P&L Management
Arrive at project sizing - effort & cost required to complete the implementation.
Coordinate with the sales team on Implementation fee proposals.
Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
Track effort & cost variance against the budgets.
Identify reasons for efforts & cost variance and process change orders to recover costs.
Oversee P&L management for assigned projects and steer towards profitability.
Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer
Program management - COE activities
Identify process improvement areas and provide recommendations to mature IEM function.
Document case studies - project success stories & failures thereby contributing to knowledgement management repository.
Key Skill Requirements
Outstanding communication skills: written and verbal
Experience in leading large complex projects
Present a professional demeanor. Professionalism in appearance, interaction and communication.
Project Planning and Management
Client Relationship Management.
Navigate the project challenges and unforeseen requirements throughout the project.
Leadership skills. Leading internal and external team members.
This advertiser has chosen not to accept applicants from your region.
4
Product Implementation Manager
Trivandrum, Kerala
IBS Software
Posted 1 day ago
Job Viewed
Job Description
Job Location : Trivandrum and Cochin
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
Develop and manage detailed project plans, including timelines, milestones, and deliverables.
Coordinate resources across functional teams to ensure successful project execution.
Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
Act as the primary point of contact for clients and stakeholders during implementation.
Conduct regular status meetings to provide updates and address concerns.
Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
Lead implementation teams, ensuring alignment and accountability for tasks.
Facilitate communication between technical teams, business analysts, and other departments.
Provide leadership, guidance, and mentorship to team members.
Risk Management:
Identify and mitigate risks that could impact project timelines or quality.
Develop contingency plans to address potential challenges proactively.
Process Improvement:
Analyze and refine implementation processes to enhance efficiency and outcomes.
Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
Maintain detailed records of project activities, decisions, and changes.
Prepare comprehensive reports for senior management and stakeholders.
Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
Develop and manage detailed project plans, including timelines, milestones, and deliverables.
Coordinate resources across functional teams to ensure successful project execution.
Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
Act as the primary point of contact for clients and stakeholders during implementation.
Conduct regular status meetings to provide updates and address concerns.
Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
Lead implementation teams, ensuring alignment and accountability for tasks.
Facilitate communication between technical teams, business analysts, and other departments.
Provide leadership, guidance, and mentorship to team members.
Risk Management:
Identify and mitigate risks that could impact project timelines or quality.
Develop contingency plans to address potential challenges proactively.
Process Improvement:
Analyze and refine implementation processes to enhance efficiency and outcomes.
Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
Maintain detailed records of project activities, decisions, and changes.
Prepare comprehensive reports for senior management and stakeholders.
Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
This advertiser has chosen not to accept applicants from your region.
5
Product Implementation Manager
Palakkad, Kerala
IBS Software
Posted today
Job Viewed
Job Description
Job Location : Trivandrum and Cochin
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Coordinate resources across functional teams to ensure successful project execution.
- Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
- Act as the primary point of contact for clients and stakeholders during implementation.
- Conduct regular status meetings to provide updates and address concerns.
- Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
- Lead implementation teams, ensuring alignment and accountability for tasks.
- Facilitate communication between technical teams, business analysts, and other departments.
- Provide leadership, guidance, and mentorship to team members.
Risk Management:
- Identify and mitigate risks that could impact project timelines or quality.
- Develop contingency plans to address potential challenges proactively.
Process Improvement:
- Analyze and refine implementation processes to enhance efficiency and outcomes.
- Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
- Maintain detailed records of project activities, decisions, and changes.
- Prepare comprehensive reports for senior management and stakeholders.
- Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
This advertiser has chosen not to accept applicants from your region.
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6
Product Implementation Manager
Kannur, Kerala
IBS Software
Posted today
Job Viewed
Job Description
Job Location : Trivandrum and Cochin
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Coordinate resources across functional teams to ensure successful project execution.
- Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
- Act as the primary point of contact for clients and stakeholders during implementation.
- Conduct regular status meetings to provide updates and address concerns.
- Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
- Lead implementation teams, ensuring alignment and accountability for tasks.
- Facilitate communication between technical teams, business analysts, and other departments.
- Provide leadership, guidance, and mentorship to team members.
Risk Management:
- Identify and mitigate risks that could impact project timelines or quality.
- Develop contingency plans to address potential challenges proactively.
Process Improvement:
- Analyze and refine implementation processes to enhance efficiency and outcomes.
- Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
- Maintain detailed records of project activities, decisions, and changes.
- Prepare comprehensive reports for senior management and stakeholders.
- Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
This advertiser has chosen not to accept applicants from your region.
7
Product Implementation Manager
Thrissur, Kerala
IBS Software
Posted today
Job Viewed
Job Description
Job Location : Trivandrum and Cochin
Experience : 12 to 20 years
Job Description:
Project Planning & Execution: Develop and manage detailed project plans, including timelines, milestones, and deliverables. Coordinate resources across functional teams to ensure successful project execution. Monitor project progress and adjust plans as needed to meet objectives. Stakeholder Management: Act as the primary point of contact for clients and stakeholders during implementation. Conduct regular status meetings to provide updates and address concerns. Ensure all stakeholders are aligned on project goals and deliverables. Team Coordination: Lead implementation teams, ensuring alignment and accountability for tasks. Facilitate communication between technical teams, business analysts, and other departments. Provide leadership, guidance, and mentorship to team members. Risk Management: Identify and mitigate risks that could impact project timelines or quality. Develop contingency plans to address potential challenges proactively.
Project Planning & Execution:
- Develop and manage detailed project plans, including timelines, milestones, and deliverables.
- Coordinate resources across functional teams to ensure successful project execution.
- Monitor project progress and adjust plans as needed to meet objectives.
Stakeholder Management:
- Act as the primary point of contact for clients and stakeholders during implementation.
- Conduct regular status meetings to provide updates and address concerns.
- Ensure all stakeholders are aligned on project goals and deliverables.
Team Coordination:
- Lead implementation teams, ensuring alignment and accountability for tasks.
- Facilitate communication between technical teams, business analysts, and other departments.
- Provide leadership, guidance, and mentorship to team members.
Risk Management:
- Identify and mitigate risks that could impact project timelines or quality.
- Develop contingency plans to address potential challenges proactively.
Process Improvement:
- Analyze and refine implementation processes to enhance efficiency and outcomes.
- Document lessons learned and best practices for continuous improvement.
Reporting & Documentation:
- Maintain detailed records of project activities, decisions, and changes.
- Prepare comprehensive reports for senior management and stakeholders.
- Ensure all implementation documentation, including user guides and training materials, is accurate and complete.
This advertiser has chosen not to accept applicants from your region.
8