217 Implementation Manager jobs in India

Responsibilities:

● Lead a 20+ member team managing implementations across the US, UK, and AUS

regions.

● Oversee the full lifecycle of Aeka implementation projects, including planning, resource

allocation, execution, and post “Go live” support

● Manage and monitor end-to-end image migration efforts from legacy imaging platforms to

Aeka, ensuring accuracy and minimal downtime.

● Build and refine processes for smoother onboarding, faster image conversions, better

sensor monitoring, and increased adoption of the imaging platform.

● Coordinate cross-functionally with Product, Engineering, and Customer Success to ensure

operational alignment, product feature development, and client satisfaction.

● Ensure comprehensive documentation of implementation processes, client configurations,

image migration procedures, and support guidelines.

● Provide regular reports on operational performance, project status, and team metrics to

Leadership.

● Monitor KPIs and reporting metrics to identify gaps, trends and opportunities for continuous

improvement.

● Mentor and coach team members, conduct performance evaluations and foster a culture of

ownership, collaboration and accountability.

Skills and Qualifications

● 8+ years of experience in operations management, with at least 3 years in leading software

implementations.

● Experience working in a high-growth, SaaS-based or healthcare technology environment.

● Experience managing large-scale software implementations spread across multiple

locations/countries.

● Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano,

DICOM).

● Experience in building scalable processes to improve operational efficiency and system

adoption.

● Excellent communication and leadership skills to manage large teams and client

interactions.

● Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.

● Experience in Helpdesk / Incident Management tools like Zendesk, Freshdesk, Jira etc.

● Prior experience working Night Shifts.

Location

● Trivandrum

We are Looking for a WMS Implementation Manager with proven expertise in Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS) . If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!

Preference will be given to candidates certified in Microsoft Dynamics with proven experience leading a full WMS implementation cycle.

100% Remote

Send your CV to:

Be part of our journey in transforming logistics with technology. Apply now!

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. With headquarters in San Francisco and Amsterdam,our 1000+ team members work remotely throughout the world, including in India, Europe and the US.

About the Role

As an Implementation Engagement Manager (IEM), you will be the owner for the technical engagement success for our mid-market and large enterprise customer segment. As a IEM you will be the primary point of contact for all technical things related to a given project. You will be responsible for a portfolio of projects. You are the leader that owns the overall success of the project(s) where you are the project owner. In the large enterprise segment you may team with a Large Enterprise Program Manager for overall engagement success. You will be responsible for stakeholder management (internal cross functional teams, customers, and partners), and project management (including project planning, estimations, identifying dependencies, risk management and mitigation, project governance ,drive steering committee meetings, and technical problem solving). The project team will consist of the following Chargebee roles Implementation Architect (IA), Implementation Consultant (IC) and other technical specialist roles within our PS organization such as Data Migration specialist, Integration Specialist and Custom Engineering Specialists.

In addition to the ‘post-sale’ delivery of PS Projects, you may also participate in select opportunities in the pre-sales stage. Your role in pre-sales will be to work with an IA on opportunity scoping, effort estimate, SOW creation and Level of Effort (LOE). In this pre-sales activity, you may also be called upon to help sell the value of the PS engagement to the customer.

End to End Project Ownership and Stakeholder Management (Mid-Market):

• Manage various stakeholders by fostering relationships with internal cross functional teams, customers, and partners.
• Drive project management aspects such as project planning & kick off, effort estimations, identifying dependencies, risk management, project governance and drive steering committee meetings
• Define RACI matrix for project teams - both CB & customer
• Administer requirements/design workshop with customers, partners, and internal stakeholders.
• Identify risk to project (economic, timeline and solution fitment) and engage stakeholders in risk mitigation solutions.
• Manage successfully through project escalation(s), mobilize Chargebee mgt for support as necessary.
• Understand customer sentiment and steer the engagement team & methods to address any sentiment issues. Lead the overall project team to a successful project completion with high customer satisfaction.
• Ability to add value throughout the sales cycle by engaging with potential customers, in partnership with the sales team, to communicate the value of our service offerings
• Identify expansion and upsell opportunities and demonstrate an ability to sell additional services
• An ability to occasionally travel to facilitate in person meetings and meet with customers (no more than 25% travel)
• Experience working with matrixed and cross-functional teams

Technical Level Project Ownership (Mid-Market & Large Enterprise):

Whether you are teaming with a Large Enterprise Program Manager for our largest and most complex projects or owning a project outside of this ‘top tier’ segment, you will own all technical execution aspects across the project lifecycle.

While you will work closely with Chargebee Technical SMEs, you will be responsible for understanding how all the technical details fit together, are sequenced and executed successfully across the project.

You will be responsible for planning and tracking the technical tasks on a project. These task areas include the following:

• Design/configuration of Chargebee Billing and RevRec
• Product catalog, pricing variants, discounting, Ramp, UBB, etc
• Taxes, fees
• User interfaces for self-service GTM models
• CRM integrations and workflows for B2B/Sales Led GTM models
• Checkout process and customer portal integrations
• Payment gateways
• Other integrations
• Accounting systems
• Custom integrations
• Data Lake/BI systems’
• Data migration of historical customers
• E2E testing regiments
• Go-Live and cut over planning

Resource and Project Management:

• Onboard resources for project execution based on complexity to meet timeline expectations.
• Prepare a detailed project plan including an integrated multi-party plan where relevant, in Chargebee recommended project management tools.
• Define Statement of Work (SOW’s) to finalize the scope of the project and have it approved with customers before project kick off.
• Exhibit strong negotiation skills to handle difficult conversations around scope creep, effort & schedule overrun against SOW.
• Manage project scope and project changes through a formal governance and change order process
• Hands on with project related artifacts - Kick off deck, SOW creation, integrated project plan, RACI matrix, weekly status reports, executive summary preparation, risk management, migration strategy & execution.
• Ensure data discipline is maintained throughout the project execution by capturing updates against the project plan
• Timely updates to critical project measures to aid accurate monthly forecast metrics.
• Conduct weekly status meetings with customer Project leads to review the project progress
• Act as a customer advocate back into Chargebee

P&L Management

• Arrive at project sizing - effort & cost required to complete the implementation.
• Coordinate with the sales team on Implementation fee proposals.
• Ensure budgeted vs actual hrs are tracked on weekly basis through CB recommended project management tool.
• Manage resource loading & approve timesheets to ensure the time booked falls within budgeted hours.
• Track effort & cost variance against the budgets.
• Identify reasons for efforts & cost variance and process change orders to recover costs.
• Oversee P&L management for assigned projects and steer towards profitability.
• Manage the project within the allocated hours, and in case of deviations identify areas to control effort leakage or consider monetization in agreement with customer

Program management - COE activities

• Identify process improvement areas and provide recommendations to mature IEM function.
• Document case studies - project success stories & failures thereby contributing to knowledgement management repository.

Key Skill Requirements

• Outstanding communication skills: written and verbal
• Experience in leading large complex projects
• Present a professional demeanor. Professionalism in appearance, interaction and communication.
• Project Planning and Management
• Client Relationship Management.
• Navigate the project challenges and unforeseen requirements throughout the project.
• Leadership skills. Leading internal and external team members.

Company Overview

Career Craft Consultants India Pvt Ltd, headquartered in Gujarat, is a prominent player in the education industry. With a robust workforce of 200+ employees, the company is dedicated to providing top-notch consultancy services across various domains. Known for its commitment to excellence, Career Craft Consultants fosters an environment conducive to professional growth and development.

Job Overview

We are seeking a dedicated and skilled CRM Implementation Manager to join our team in Vadodara. This full-time, mid-level position requires a professional adept at managing CRM implementation projects, aimed at enhancing our operational efficiency and customer relationship management. You will play a critical role in deploying CRM systems while ensuring seamless integration and user acceptance.

Qualifications and Skills

• Proven experience in crm implementation with a track record of successful deployments (Mandatory skill).
• Expertise in report preparation to aid decision-making and strategic planning (Mandatory skill).
• Adept at conducting comprehensive user training sessions to ensure efficient system usage (Mandatory skill).
• Ability to map current business processes with corresponding CRM features for optimized performance.
• Skilled in data migration, ensuring accurate and secure transfer of existing data to the new CRM system.
• Experience in system integration to enable smooth interaction between CRM and other business systems.
• Familiarity with crm/erp systems, understanding their configurations and customizations.
• Proficient in api integration to enhance the CRM's functionality with third-party applications.

Roles and Responsibilities

• Collaborate with stakeholders to gather and analyze requirements, translating them into effective CRM solutions.
• Lead CRM implementation projects, managing timelines, resources, and deliverables to ensure successful deployment.
• Prepare detailed reports post-implementation to assess the achievement of project objectives and identify areas for improvement.
• Conduct training sessions for end-users, providing guidance on system capabilities and best practices.
• Facilitate seamless data migration by validating data integrity between legacy systems and the CRM platform.
• Ensure comprehensive system integration by coordinating efforts with IT teams to connect CRM with other business applications.
• Continuously monitor and optimize CRM system performance, implementing necessary updates and enhancements.
• Provide ongoing support and troubleshooting assistance to users to maintain high levels of customer satisfaction.

We are seeking a talented individual to join our Mumbai - One World Center team at Marsh India Insurance Brokers Pvt Ltd. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect:

We are looking for a results-oriented Regional Product Implementation Manager to lead the end-to-end delivery of group health insurance solutions for enterprise clients. This role is focused on translating Insurance product configurations into live client implementations, ensuring accuracy, compliance, and seamless integration with platforms and partner ecosystems.

The ideal candidate combines strong insurance domain expertise with technical and operational acumen, driving client onboarding, plan configuration, and platform readiness across multiple regions. You will act as the bridge between clients, business stakeholders, and technology teams to ensure successful and timely implementations.

We will count on you to:

• Lead end-to-end implementation of group insurance products (GMC/GHI, GPA, GTL, OPD, CI, modular, Flex wallet-based designs).
• Engage with clients to capture requirements and translate plan designs into technical portal specifications.
• Deliver product and platform demonstrations (UAT/Demo) to client stakeholders. Design, document, and validate plan configurations for Application Configuration teams.
• Oversee configuration quality through testing, audits, and QA processes. Collaborate with technology teams on integrations (Enhancement, API, SSO, SFTP etc.). Act as the regional point of contact for internal business stakeholders, clients, and insurers.
• Provide oversight to configuration specialists, including task allocation and performance monitoring.
• Mentor team members and share best practices for scalable implementations.
• Define and enforce QA/testing frameworks to ensure accuracy and compliance.
• Drive process improvements and automation initiatives to increase implementation efficiency.
• Ensure adherence to InfoSec, regulatory, and operational standards during client rollouts.

What you need to have:

Experience & Qualifications

• 8–10 years of experience in insurance product implementation in B2B, configuration, or solution delivery.
• Prior experience with complex group health/benefits insurance implementations is mandatory and non-negotiable.
• Strong exposure to B2B health insurance platforms and enterprise client rollouts. Bachelor’s degree in Engineering, Technology, Business, or related field. PMP/PMI-ACP or SAFe Product Owner/Manager certification must.

Technical & Domain Skills

• Hands-on expertise in Excel, SQL, VBA/Macro scripting; working knowledge of Python scripting preferred.
• Strong understanding of Health domain, insurance plan design, enrolment workflows, and data exchange models.
• Familiarity with SSO, API integrations, and SFTP-based data exchange.
• Experience defining and executing QA/testing processes for insurance systems.

What makes you stand out:

• Excellent client-facing communication and stakeholder management skills.
• Strong analytical, documentation, and problem-solving abilities.
• Ability to work independently and drive implementations to closure with minimal supervision.
• Demonstrated ability to manage cross-functional collaboration in matrixed environments.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh , a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X .

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

"Please note that this is a Hybrid role and will require 3 days working in office in Pune location. Also we need candidates who are flexible on timings as this role will be working late evenings some of the days due to US and EU client meetings"

About the Company - SimplifyVMS is a leading provider of contingent workforce VMS solutions and is one of the fastest growing VMS solutions providers globally. Rated by Everest Peak Matrix and other analysts as a leader in the VMS report we continue to strive to drive innovation in the contingent workforce industry.

Role Overview

As a key member of the Delivery Team, you will lead the successful implementation of our unique and highly configurable SimplifyVMS solution for clients and partners. This role is critical to ensuring high-quality, timely project delivery with a strong emphasis on customer satisfaction, efficiency, and long-term scalability.

You will serve as the primary point of contact during implementation, overseeing the project lifecycle from requirements gathering to production go-live. With a mix of technical expertise, functional knowledge, and strong stakeholder management, you will ensure each implementation drives measurable value for our customers.

We value a hands-on, solutions-focused mindset, and a strong sense of ownership. If you thrive in dynamic environments, enjoy solving complex problems, and can balance technical detail with strategic delivery—this role is for you.

Key Responsibilities

• Techno-Functional Leadership: Lead and manage the end-to-end implementation of functional workstreams, serving as a product and domain expert.
• Solution Design Ownership: Facilitate the design phase by sharing industry best practices, delivering product demonstrations, and developing functional design documentation.
• Advanced Configuration: Translate complex business requirements into tailored configurations within the SimplifyVMS platform. Collaborate with the technical team to ensure alignment and delivery on milestones.
• Deployment Management: Develop and execute detailed deployment and cutover plans, ensuring a seamless transition to production environments.
• Stakeholder Engagement: Build and maintain strong relationships with clients, internal teams, and external partners. Navigate and resolve complex stakeholder expectations.
• Clear Communication: Provide clear, concise updates to stakeholders at all levels. Communicate effectively across distributed, remote, and hybrid teams.
• Project Management: Manage enterprise-level implementations involving ERP/CRM integrations and multi-phase deliverables. Drive estimation, timeline adherence, risk mitigation, and governance.
• Executive Reporting: Present project status and KPIs to senior leadership through weekly program reviews and monthly steering committee (SteerCo) updates.

Skills & Experience

• Domain Knowledge: Strong functional knowledge of Contingent Staffing VMS, Supplier Relationship Management (SRM), Supply Chain, HRTech and/or Procurement processes(P2P).
• Technical Expertise: Minimum 5 years of experience with B2B web-based software development, deployment, and configuration, ideally within enterprise environments.
• SQL & Database Proficiency: Working experience with SQL and other relational databases for configuration and troubleshooting purposes.
• Educational Qualifications: Bachelor’s degree (BS/BA) in Computer Science, Procurement, or a related discipline. Foreign equivalent degrees are acceptable.
• Program Leadership: Proven success in managing large-scale implementation programs, particularly involving ERP/CRM integrations. Strong skills in project planning, execution, timeline management, and risk handling. Experience in implementing SaaS-based products is a strong added advantage.
• Stakeholder Management: Confident in managing both internal and external stakeholders with professionalism and poise.
• Communication & Mentorship: Excellent written and verbal communication skills. Ability to mentor and guide peers and junior team members.
• Proactive & Results-Oriented: Self-motivated, detail-oriented, and committed to delivering high-quality results in fast-paced environments.