998 Incident Managers jobs in India

Service Delivery

Indore, Madhya Pradesh Carrier

Posted 5 days ago

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Job Description

**Role:** Service Delivery
**Location:** Bhopal, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.
**Key Responsibilities:**
1. TAT (Turnaround Time) Improvement
- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.
2. Dealer & Channel Partner Support
- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.
3. Technical Support & Field Execution
- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.
4. Delivery Coordination & Customer Engagement
- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.
**Expected Outcomes**
- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
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Service Delivery

Indore, Madhya Pradesh Carrier

Posted today

Job Viewed

Tap Again To Close

Job Description

About the role

This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.

Key Responsibilities:

1. TAT (Turnaround Time) Improvement

- Current service delays are impacting on customer satisfaction and SLA compliance.
- The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.

2. Dealer & Channel Partner Support

- Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
- The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.

3. Technical Support & Field Execution

- The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
- It will also support AMC execution and complaint closures, reducing dependency on backend teams.

4. Delivery Coordination & Customer Engagement

- The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
- This will also allow to focus on strategic customer meetings and project planning.

Expected Outcomes

- Improvement in TAT compliance across the region.
- Enhanced dealer satisfaction and reduced escalations.
- Improved AMC execution and billing realization.
- Better alignment with project timelines and customer expectations.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yourself a priority with flexible schedules, parental leave

  • Drive forward your career through professional development opportunities

  • Achieve your personal goals with our Employee Assistance Programme

  • Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

    This advertiser has chosen not to accept applicants from your region.

    Service Delivery

    Indore, Madhya Pradesh Carrier

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Role:  Service Delivery

    Location: Bhopal, India

    Full/ Part-time: Full time

    Build a career with confidence

    Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

    About the role

    This role is essential to improve Service delivery, TAT and service efficiency across Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur. It will ensure faster resolution of service calls, provide technical and delivery support to channel partners, and strengthen AMC execution. The position will directly contribute to improved customer satisfaction, reduced escalations, and better alignment with project timelines.

    Key Responsibilities:

    1. TAT (Turnaround Time) Improvement

    - Current service delays are impacting on customer satisfaction and SLA compliance.
    - The new role will ensure faster response and resolution times, especially for high-aging calls and preventive maintenance tasks.

    2. Dealer & Channel Partner Support

    - Our channel partners in Bhopal, Jabalpur, Satna, Rewa, Balaghat, and Nagpur require consistent technical and delivery support.
    - The executive will act as a direct liaison to resolve escalations, coordinate spares, and ensure service continuity.

    3. Technical Support & Field Execution

    - The role will provide on-ground troubleshooting, installation supervision, and quality assurance.
    - It will also support AMC execution and complaint closures, reducing dependency on backend teams.

    4. Delivery Coordination & Customer Engagement

    - The executive will ensure timely delivery and installation coordination, improving first-time-right service metrics.
    - This will also allow to focus on strategic customer meetings and project planning.

    Expected Outcomes

    - Improvement in TAT compliance across the region.
    - Enhanced dealer satisfaction and reduced escalations.
    - Improved AMC execution and billing realization.
    - Better alignment with project timelines and customer expectations.

    Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

    • Make yourself a priority with flexible schedules, parental leave

    • Drive forward your career through professional development opportunities

    • Achieve your personal goals with our Employee Assistance Programme

    Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .

    Join us and make a difference.

    Apply Now!

    Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

    Job Applicant's Privacy Notice:

    Click on this link to read the Job Applicant's Privacy Notice

    This advertiser has chosen not to accept applicants from your region.

    Service Delivery Manager

    Bengaluru, Karnataka AGCO Corporation

    Posted today

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    Job Description

    Service Delivery Manager
    Date: Jul 29, 2025
    Req ID: 101727
    Location:
    Bengaluru, KA, IN
    Workplace Type: Hybrid/Remote
    Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution.
    The Service Delivery Manager is responsible for supporting & managing the delivery and support of the managed services provider(s). This role ensures that AGCO DT Services operate efficiently, meet SLAs, and provide a satisfactory user experience and service excellence. The Service Delivery Manager oversees the provision of support services, maintains high levels of customer satisfaction, and promotes continuous improvement in service performance.
    **Your Impact**
    + Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage client expectations and ensure high levels of customer satisfaction
    + Vendor/Partner Management: Manage relationships with third-party vendors and service providers, ensuring they deliver high-quality services and meet contractual obligations. Include managing vendor relationships in a managed services context
    + Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to client operations. Focus on proactive incident management and root cause analysis
    + Stakeholder Communication & Engagement: Act as the primary point of contact for stakeholders, providing regular updates on service performance and addressing any concerns or issues. Manage client relationships and ensure alignment with client business needs.
    + Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery,and accountable for Service Delivery Metrics for applications in scope
    **Your Experience and Qualifications**
    + Bachelor's degree or higher in computer science, information Systems, or related field.
    + Proven experience as a Service Delivery Manager or in a similar role, with a focus on Application Support and vendor management.
    + Experience with global or offshore AMS delivery models.
    + Ability to manage multiple priorities and work effectively in a fast-paced environment.
    + Experience with ITIL or other service management frameworks will be an advantage, Familiarity with enterprise applications such as SAP, Oracle, Salesforce and Customer Applications
    **Your Benefits**
    + ?GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
    + ?ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
    + ?POSITIVE IMPACT - Make it personal and help us feed the world.
    + ?INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm
    + ?MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work option.
    ?
    **Your Workplace**
    We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
    **Join us as we bring agriculture into the future and apply now!**
    Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
    **AGCO is proud to be an Equal Opportunity Employer**
    **Job Segment:** ERP, Service Manager, Computer Science, Technical Support, Database, Technology, Customer Service
    This advertiser has chosen not to accept applicants from your region.

    Service Delivery Executive

    Bangalore, Karnataka NTT America, Inc.

    Posted 4 days ago

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    Job Description

    **Make an impact with NTT DATA**
    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
    **Key Responsibilities:**
    + Leads and manages a virtual team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions.
    + Maintains a holistic position across regions and service divisions to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
    + Ensures that the standard governance model is implemented and adhered to across regions and service divisions.
    + Develops standardized frameworks, methodologies, tools, systems and reporting across regions and service divisions that is required to ensure successful governance and the performance of Corporate IT Service Delivery.
    + Develops and maintains digital real time reporting capabilities to ensure deep analytical and insights on operations to drive improvements.
    + Works closely with delivery Operations and Service Management teams to ensure operational reports are delivered and analysed to provide feedback on trends, exceptions and insights.
    + Drives optimization and lowers the cost of services through digitalization, standardisation, optimization, and centralization to meet the cost saving targets.
    + Drives and assists regions and service divisions to simplify, consolidate, modernize, and/or retire regional tier 2/3 platforms in line with Digital Blueprint.
    + Ensures information and communication is effectively flowing into regions, service divisions and end users from our parts of the Digital Office.
    + Establishes excellent working relationships with internal business stakeholders
    **Knowledge and Attributes:**
    + Extended understanding of business strategy and the ability to align service delivery efforts with organizational goals is vital.
    + Extended proficiency in using data and analytics to make informed decisions, track the performance of service delivery, and identify areas for improvement.
    + Proven ability to collaborate and build relationships with executives, department heads, and other stakeholders to gain buy-in and support for service delivery transformation efforts.
    + Extended knowledge and understanding of IT industry environment and business needs.
    + Extended business awareness and solid analytical skills.
    + Extended financial management and commercial skills.
    + Excellent communication skills (verbal and written) coupled with excellent questioning skills.
    + Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
    + Good problem-solving skills and ability to understand new issues quickly and make wise decisions.
    + Excellent client relationship building and engagement skills.
    + Ability to persuade, negotiate and influence key stakeholders.
    + Excellent project management skills
    **Academic Qualifications and Certifications:**
    + Relevant bachelor's degree or equivalent in Information Technology or a related field.
    + ITIL Foundation V4 or higher preferred.
    + SIAM - Service Integration and Management Foundation would be advantageous.
    + Project Management certification would be advantageous ?
    + **Required experience:**
    + Extended demonstrated experience in a similar role preferably gained within a global IT services organization.
    + Extended demonstrated experience in IT service delivery management for large multinational.
    + Extended demonstrated experience leading and managing a team of service delivery specialists.
    + Extended demonstrated continuous service improvement experience.
    + Extended demonstrated client satisfaction experience is essential?
    + Advanced demonstrated experience in Resource Coordination is beneficial.
    **Workplace type** **:**
    Hybrid Working
    **About NTT DATA**
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
    **Equal Opportunity Employer**
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
    This advertiser has chosen not to accept applicants from your region.

    Manager, Service Delivery

    Mohali, Punjab TTEC

    Posted 5 days ago

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    Job Description

    Your potential has a place here with TTEC's award-winning employment experience. As a **Service Delivery Manager working Onsite in Mohali, Punjab,** you'll be a part of bringing humanity to business. #experienceTTEC
    Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
    What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
    You'll report to the Director, Operations. We're looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
    **During a Typical Day, You'll**
    · Improve the key success metrics associated with goals. These include:
    o Customer Satisfaction Score
    o Service Level Goals
    o Quality Goals
    · Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
    · Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
    **What You Bring to the Role**
    · Minimum 1 year call center or equivalent work experience
    · Continuously promote a performance-driven culture and always work towards reaching for amazing
    · Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
    · Consistently mentor and inspire others
    · Customer focused mindset
    · Understanding, interpreting, and manipulating data for reporting
    What You Can Expect - Update based on region
    · Supportive of your career and professional development
    · An inclusive culture and community minded organization where giving back is encouraged
    · A global team of curious lifelong learners guided by our company values
    · Ask us about our paid time off (PTO) and wellness and healthcare benefits
    · And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you. Visit for more information
    **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
    #LI-Onsite
    **Title:** _Manager, Service Delivery_
    **Location:** _India-Punjab-Mohali_
    **Requisition ID:** _045X9_
    This advertiser has chosen not to accept applicants from your region.

    Service Delivery Manager

    Mohali, Punjab TTEC

    Posted 5 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Your potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working Onsite in Mohali, India, you'll be a part of bringing humanity to business. #experienceTTEC
    Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!
    **What You'll be Doing**
    Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
    **During a Typical Day, You'll**
    · Improve the key success metrics associated with goals. These include:
    o Customer Satisfaction Score
    o Service Level Goals
    o Quality Goals
    · Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
    · Bring your time management and organizational skills to manage multiple, complex, on-going tasks and projects while monitoring absence and attendance of your team
    **What You Bring to the Role**
    · Minimum 1 year call center or equivalent work experience
    · Continuously promote a performance-driven culture and always work towards reaching for amazing
    · Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
    · Consistently mentor and inspire others
    · Customer focused mindset
    · Understanding, interpreting, and manipulating data for reporting
    **What You Can Expect**
    · Supportive of your career and professional development
    · An inclusive culture and community minded organization where giving back is encouraged
    · A global team of curious lifelong learners guided by our company values
    · Ask us about our paid time off (PTO) and wellness and healthcare benefits
    · And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
    Use if Non US based role: Visit for more information.
    **About TTEC**
    Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
    TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
    #Onsite
    **Title:** _Service Delivery Manager_
    **Location:** _India-Punjab-Mohali_
    **Requisition ID:** _0462I_
    This advertiser has chosen not to accept applicants from your region.
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    Service Delivery Manager

    Chennai, Tamil Nadu Ensono

    Posted 5 days ago

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    Job Description

    Service Delivery ManagerChennai, IndiaJR011679
    **Primary Responsibilities:**
    + Acts as a client advocate and a point of escalations for client service delivery needs. Coordinates internally across Ensono with cross-functional teams to ensure the relationship and services levels are achieved. Provides guidance within Ensono's' operational teams to ensure clients have an exceptional experience with the technology solutions we provide and that contractual obligations are met. Actively identifies, captures, and communicates operational risks, insights, opportunities, and efficiencies. Develops and executes improvement plans from discoveries.
    + Works with the assigned Ensono support resources to capture important client data and conducts analyses to identify issues and track progress against the client's business outcomes. This may include analyzing the health/wellness of the client's environment, data on incidents/SLAs.
    + Educates the operational team in understanding how clients utilize Ensono services in support of their business.
    + Educates the operational team in understanding how clients utilize Ensono services in support of their business.
    + Provides guidance on Ensono products (i.e., client portal) by coordinating with internal SMEs and support organizations.
    + Supports relationships across the client's organization to confirm the right level of participation across IT and the business to drive success and achieve the client's outcomes.
    + Maintains and improves CSAT through optimizing service quality and end-to-end client experience.
    + Provides communications for critical business impacting events, account updates, and service improvement plans.
    + Collaborates with the Client Engagement Team (Sales) to build a strong account plan and coordinates to effectively manage client relationships, strategic outcomes, opportunities, and manages the client's overall contractual relationship.
    + Supports the management of critical client issues/incidents via an ITSM based approach, communicating the client's expectations, and ensuring coordination across the Ensono team to deliver.
    + Assesses account performance through Ensono's Client Health Dashboard and works across Ensono teams to manage client challenges and deliver high quality service to each client.
    + Establishes and participates in leading operational meetings focused on ITSM governance and SLA adherence.
    **We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.**
    **Required Qualifications**
    + 5+ years of IT Service Management experience in a client-facing role
    + Client relationship management experience
    + Operational ability in diverse, large-scale, multi-platform, outsourced environments
    + In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
    + Proficient understanding of ITIL ( (Information Technology Infrastructure Library) principles
    + Demonstrated understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking Willing to travel as required (e.g., client service reviews at client site)
    **Shift Timings:** 5:30 PM to 2:30 AM
    JR011679
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    Service Delivery Manager

    Hyderabad, Andhra Pradesh Cognizant

    Posted 5 days ago

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    Job Description

    **Job Summary**
    We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.
    **Responsibilities**
    + Lead the service delivery team to ensure optimal performance and client satisfaction.
    + Oversee the implementation and maintenance of Solution Manager to streamline business processes.
    + Provide strategic direction for business operations to enhance efficiency and effectiveness.
    + Monitor and manage service delivery metrics to ensure compliance with established standards.
    + Collaborate with cross-functional teams to identify and resolve operational issues.
    + Develop and implement best practices for business process management.
    + Ensure alignment of service delivery with organizational goals and objectives.
    + Conduct regular performance reviews and provide feedback to team members.
    + Manage client relationships and address any service-related concerns.
    + Drive continuous improvement initiatives to enhance service quality.
    + Ensure adherence to governance risk and compliance standards.
    + Utilize domain knowledge in investment banking operations to optimize service delivery.
    + Provide training and support to team members to enhance their skills and knowledge.
    **Qualifications**
    + Must have extensive experience with Solution Manager Business Process and Business Operations.
    + Should possess strong analytical and problem-solving skills.
    + Must have excellent communication and interpersonal skills.
    + Should be proficient in English (Read/Write Speak).
    + Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting.
    + Should be able to work in a hybrid model with rotational shifts.
    + Must have a proven track record of managing service delivery teams effectively.
    + Should be able to develop and implement strategic plans for service delivery.
    + Must have experience in conducting performance reviews and providing constructive feedback.
    + Should be able to manage client relationships and address service-related concerns.
    + Must have the ability to drive continuous improvement initiatives.
    + Should be able to ensure compliance with governance risk and compliance standards.
    + Must have the ability to provide training and support to team members.
    **Certifications Required**
    ITIL Certification PMP Certification Six Sigma Certification
    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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    Service Delivery- CTD

    Bengaluru, Karnataka Carrier

    Posted 5 days ago

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    Job Description

    **Country:**
    India
    **Location:**
    Bren Optimus ,No 8/2, 3rd floor,Dr M H Marigowda Road, Bangalore 560029
    **Role:** Service Delivery- CTD
    **Location:** Bangalore, India
    **Full/ Part-time:** Full time
    **Build a career with confidence**
    Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
    **About the role**
    Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
    **Key Responsibilities:**
    + Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
    + Responsible for complete South Service Operations
    + Managing Key Accounts
    + Dealer Network Management
    + Service Revenue through Part Sales
    + Min 4-8 years of experience in Cold Storage/ HVAC
    **Benefits**
    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
    + Make yourself a priority with flexible schedules, parental leave
    + Drive forward your career through professional development opportunities
    + Achieve your personal goals with our Employee Assistance Programme
    **Our commitment to you**
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