203 Information Services jobs in India
Network Administration - L2
Pune, Maharashtra
Jio
Posted 23 days ago
Job Viewed
Job Description
Jio is the new age technology company leading the Digital, Big Data and AI Revolution that is taking place in India. This revolution is going to impact the lives of 1.3 billion Indians and its our responsibility to cater to the needs of every rural and urban Indians by using every skill and technology that is available at our disposal.
Jio has over 400 million customers in India, generating petabytes of data every second, and hence the need to build infinitely scaling, low latency, high throughput and highly available systems.
Education : - BE / Btech / BCA / Mtech / MCA.
Experience :- 5 Years to 10 Years.
Preferred Skills:
1. Take care of day to day Network Operations.
2. Implement the Firewall policy, natting, routing, VRF, VLan ect.
3. Prepare change documents with necessary details, Change plan, risk & impact analysis, test plan.
4. Perform & execute Network OS upgrade activity.
5. Follow Network device commission & Decommission process.
6. Maintain Network Hardening parameter, perform Firewall rule validation, User ID validation
7. Participate for device replacement activity.
8. Strong understanding of TCP/IP, DNS, SSL/ TLS, NTP & DHCP
9. Quickly resolve priority incident call & prepare RCA documents for review.
10. Coordinate with Product TAC engineer to fix complex network and security issue.
11. Network monitor, acknowledging alert
12. Having good understanding of Network Automation, Having good knowledge on Automation language python/Ansible.
13. Work with customers to understand their requirements and develop customized cloud solutions.
14. Ensure solutions are secure, compliant, and meet regulatory requirements.
15. Participate in pre-sales activities, including solution presentations and technical demonstrations.
16. Create implementation guidelines and reusable design templates wherever possible.
17. Establish engineering and automation objectives
18. Consult with internal IT customers on net new and cloud migration initiatives.
Maintain security standards in cloud per Security guideline and benchmarks
Good to have additional Skills
1. Strong knowledge on Citrix Netsclaer , SDX, MPX or VM base Load balancers or F5 Loadbalancer
2. Hands on Experience Nexus platform 9K, 7K, 5K, 2K Fabric extender switches.
3. Understanding and hands on Cisco ACI.
4. Strong knowledge of VPC, VDC, STP, Port-channel, VLAN
5. Experience on Routing protocol BGP, OSPF, VRF
6. Strong Experience on Cisco ASA Firewall, FTD, FMC
7. Experience on cloud platform, GCP will be preferred.
8. Excellent communication and collaboration skills.
9. Ability to work independently and as part of a team.
10. Strong analytical and problem-solving skills.
11. Certifications CCNA/CCNP/CCSP, GCP, Any Citrix LB Certification.
This advertiser has chosen not to accept applicants from your region.
0
Principal Information Security Services Architect
Hyderabad, Andhra Pradesh
NTT America, Inc.
Posted 2 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Principal Information Security Services Architect is a highly skilled subject matter expert, responsible for guiding and overseeing the ongoing security assurance, architecture design, security controls, incident response, security awareness and ISMS programs.
This role provides assistance to business stakeholders and oversees the security capability within the assigned business area.
**Key responsibilities:**
+ Provides technical consulting services in multi-platform IT environments and performs analytical assignments as required by project management, particularly in complex areas of difficulty or critical need.
+ Identifies and investigates opportunities to use emerging technologies in providing cost effective and flexible solutions and maintaining current knowledge of the organization's business plans, existing infrastructure and emerging technologies.
+ Identifies areas for improvement by reviewing new and existing information technology projects for compliance to IT architecture.
+ Works with users and other architects to define the requirements of an application and specifying an optimum design for subsequent development.
+ Provides subject matter expertise on security initiatives across the company.
+ Liaises with and provides SME advice on information security matters such as BAU security activities, emerging security risks and relevant security controls, across the BU functions in addition to senior management, department heads and managers.
+ Works with senior leaders/managers to champion the priority of security initiatives.
+ Delivers a "center of excellence" for information security, offering internal consultancy, advice and pragmatic assistance on information security risk and control matters throughout the organization and promoting the advantages of managing information security risks more efficiently and effectively
+ Guides the development of a layered defense strategy to protect our assets.
+ Oversees the design and build of an advanced security operations function.
+ Functions as an internal consulting resource on information security issues and incidents.
+ Provides security architecture and risk guidance for projects and products, including the evaluation and recommendation of technical controls and solutions.
+ Mitigates enterprise vulnerabilities and reduce attack surface vectors identified through security reviews and controls implementation/
+ Execute risk assessments, security architecture design reviews, and project security reviews, ensuring key applications and products are assessed for risk.
+ Helps ensure compliance with applicable data security laws, regulations, and customer requirements.
+ Documents and maps the architecture of current security infrastructure
+ Leads and guides information security risk assessments and controls selection activities.
+ Leads and/or or commissions information security controls, for both the build and run function.
+ Oversees the design and operations of related security controls and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Extended technical capability across a broad range of security products / solutions.
+ Ability to map business needs to technology solutions.
+ Extended understanding of information technology and Information Security.
+ Extended working knowledge of infrastructure design, including network, storage and compute layers.
+ Motivation and drive to succeed.
+ Interpersonal skills and the ability to develop strong customer (internal / external) relationships.
+ Extended industry and market awareness.
+ Ability to negotiate / influence.
+ Comfortable with presenting and communicating solutions at a business and technical level.
+ Strong professional documentation skills.
+ A team player willing to develop and share IP.
+ A strong client service orientation.
+ Must demonstrate ability to learn new technologies and apply them in the secure design of new initiatives.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Security or related.
+ Industry relevant certifications such as CISSP, CISM, CEH, SANS/GIAC certifications or CompTIA Security+ desirable.
**Required experience:**
+ Extended technical experience in a similar role within a large scale (preferably multinational) technology services environment.
+ Extended experience with security architecture/consulting, gap analysis and risk assessments.
+ Extended experience with business continuity planning, auditing, and risk management, as well as contract and vendor negotiation.
+ Extended experience with security architecture design principles.
+ Extended experience with industry compliance and standards such as ISO 27000, PCI, NIST, HIPAA or others.
+ Solid experience with security tools and techniques that cover SANS Top 25, OWASP or others.
+ Solid project management experience.
+ Extended experience working in a multi-team environment across multiple geographies and time zones.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Principal Information Security Services Architect is a highly skilled subject matter expert, responsible for guiding and overseeing the ongoing security assurance, architecture design, security controls, incident response, security awareness and ISMS programs.
This role provides assistance to business stakeholders and oversees the security capability within the assigned business area.
**Key responsibilities:**
+ Provides technical consulting services in multi-platform IT environments and performs analytical assignments as required by project management, particularly in complex areas of difficulty or critical need.
+ Identifies and investigates opportunities to use emerging technologies in providing cost effective and flexible solutions and maintaining current knowledge of the organization's business plans, existing infrastructure and emerging technologies.
+ Identifies areas for improvement by reviewing new and existing information technology projects for compliance to IT architecture.
+ Works with users and other architects to define the requirements of an application and specifying an optimum design for subsequent development.
+ Provides subject matter expertise on security initiatives across the company.
+ Liaises with and provides SME advice on information security matters such as BAU security activities, emerging security risks and relevant security controls, across the BU functions in addition to senior management, department heads and managers.
+ Works with senior leaders/managers to champion the priority of security initiatives.
+ Delivers a "center of excellence" for information security, offering internal consultancy, advice and pragmatic assistance on information security risk and control matters throughout the organization and promoting the advantages of managing information security risks more efficiently and effectively
+ Guides the development of a layered defense strategy to protect our assets.
+ Oversees the design and build of an advanced security operations function.
+ Functions as an internal consulting resource on information security issues and incidents.
+ Provides security architecture and risk guidance for projects and products, including the evaluation and recommendation of technical controls and solutions.
+ Mitigates enterprise vulnerabilities and reduce attack surface vectors identified through security reviews and controls implementation/
+ Execute risk assessments, security architecture design reviews, and project security reviews, ensuring key applications and products are assessed for risk.
+ Helps ensure compliance with applicable data security laws, regulations, and customer requirements.
+ Documents and maps the architecture of current security infrastructure
+ Leads and guides information security risk assessments and controls selection activities.
+ Leads and/or or commissions information security controls, for both the build and run function.
+ Oversees the design and operations of related security controls and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Extended technical capability across a broad range of security products / solutions.
+ Ability to map business needs to technology solutions.
+ Extended understanding of information technology and Information Security.
+ Extended working knowledge of infrastructure design, including network, storage and compute layers.
+ Motivation and drive to succeed.
+ Interpersonal skills and the ability to develop strong customer (internal / external) relationships.
+ Extended industry and market awareness.
+ Ability to negotiate / influence.
+ Comfortable with presenting and communicating solutions at a business and technical level.
+ Strong professional documentation skills.
+ A team player willing to develop and share IP.
+ A strong client service orientation.
+ Must demonstrate ability to learn new technologies and apply them in the secure design of new initiatives.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Security or related.
+ Industry relevant certifications such as CISSP, CISM, CEH, SANS/GIAC certifications or CompTIA Security+ desirable.
**Required experience:**
+ Extended technical experience in a similar role within a large scale (preferably multinational) technology services environment.
+ Extended experience with security architecture/consulting, gap analysis and risk assessments.
+ Extended experience with business continuity planning, auditing, and risk management, as well as contract and vendor negotiation.
+ Extended experience with security architecture design principles.
+ Extended experience with industry compliance and standards such as ISO 27000, PCI, NIST, HIPAA or others.
+ Solid experience with security tools and techniques that cover SANS Top 25, OWASP or others.
+ Solid project management experience.
+ Extended experience working in a multi-team environment across multiple geographies and time zones.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
This advertiser has chosen not to accept applicants from your region.
1
IT Support Specialist - Network Administration
46201 Bhopal, Madhya Pradesh
₹48000 Annually
WhatJobs
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient IT Support Specialist with a focus on Network Administration to join their bustling IT department in Bhopal, Madhya Pradesh . This role is crucial for ensuring the seamless operation, maintenance, and security of the company's local area network (LAN) and wide area network (WAN) infrastructure. You will be responsible for providing technical support to end-users, diagnosing and resolving hardware and software issues, managing network devices, and implementing network security measures. This is a hands-on, on-site position where you will be the first line of defense for IT-related problems. Key responsibilities include installing, configuring, and troubleshooting network hardware such as routers, switches, and firewalls. You will also manage user accounts, permissions, and access to network resources, ensuring data integrity and security. Performing regular system backups, disaster recovery planning, and executing software updates and patches are integral parts of this role. The ideal candidate will possess a strong understanding of networking protocols (TCP/IP, DNS, DHCP), operating systems (Windows Server, Linux), and IT security best practices. Excellent troubleshooting skills, a patient demeanor when assisting users, and the ability to work under pressure are essential. You will be expected to document network configurations, support procedures, and maintain an inventory of IT assets. Contributing to the development and implementation of IT policies and procedures will also be part of your responsibilities. This role offers a significant opportunity to gain hands-on experience with a wide range of technologies and to contribute directly to the stability and efficiency of the organization's IT operations. The successful candidate will be a team player, eager to learn, and committed to providing top-tier IT support. A proactive approach to identifying and resolving potential issues before they impact users is highly valued. You will work closely with other IT team members to ensure that all technology infrastructure supports the business objectives effectively. This role requires strong problem-solving capabilities and the ability to clearly communicate technical information to non-technical staff.
Responsibilities:
Responsibilities:
- Provide technical support to end-users for hardware, software, and network issues.
- Install, configure, and maintain network devices, including routers, switches, and firewalls.
- Manage user accounts, permissions, and network access.
- Diagnose and resolve network connectivity and performance issues.
- Implement and enforce network security policies and procedures.
- Perform regular system backups and assist with disaster recovery planning.
- Apply software updates, patches, and upgrades to network systems.
- Monitor network performance and identify potential bottlenecks or security threats.
- Document network configurations, procedures, and IT assets.
- Collaborate with the IT team to support and improve the overall IT infrastructure.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in IT support or network administration.
- Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware.
- Experience with Windows Server environments and Active Directory.
- Familiarity with cybersecurity principles and best practices.
- Excellent troubleshooting and problem-solving skills.
- Good communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
- Ability to work effectively both independently and as part of a team.
- Relevant certifications such as CompTIA Network+, CCNA are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Manager, Information Technology - Infrastructure and Technology Services
Ahmedabad, Gujarat
The Coca-Cola Company
Posted 2 days ago
Job Viewed
Job Description
**Please note: This is an individual contributor role.**
This lead technical role manages the efficient delivery and support of IT services at Coca-Cola manufacturing facilities in multiple locations and time zones regionally. Responsible for leading the Client Services team, supporting technology and end-users in multiple locations within a region. Partners with business leadership, provides counsel on Information Technology related issues and initiatives. Partners with fellow IT teams in pursuit of implementing standard IT solutions. Ensures compliance with cybersecurity requirements and all other established operating and emerging technology standards, practices, and procedures
**Key Responsibilities** **:**
+ Lead Client Services team to ensure IT excellence and operational efficiency in multiple locations within a region or OU
+ Develop and maintain standards, guidelines, and operational procedures for the team
+ Collaborate with Regional Delivery Centers to provide IT solutions to manufacturing requirements within a region or OU
+ Serve as an escalation point for IT-related issues within a region or OU
+ Provide leadership and IT support for multiple locations and projects
+ Ensure adherence to lifecycle management plans, asset management standards, and policies
+ Contribute to shareholder value by eliminating waste and improving operational efficiency
+ Manage and report on vendor relationships and service provider performance, ensuring compliance with SLAs and agreements
+ Develop reporting processes and analyze insights on IT issues, MS Dynamics queues, SLAs, and trends impacting the business and manufacturing IT
+ Manage OPEX & CAPEX budgets
+ Oversee the management of local IT contracts for multiple locations
+ Manage IT license optimization, compliance, and renewal for multiple locations
+ Promote cultural and ethical values by modeling and coaching for employee commitment and engagement
+ Develop and adapt skill set as business and technology evolve
+ Serve as technical resource for IT/OT initiatives
+ Support IT infrastructure for DR and BCP initiatives
+ Partner with business and leadership in region; identify opportunities for process improvement in line with IT and security standards
+ Collaborate with other Client Services Managers to define and implement shared goals and Manufacturing IT standards
+ Liaise with Infrastructure Support Leads to maintain a secure, efficient server infrastructure within your regional or organizational unit
+ Comply with Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy, AUP communication, etc.
+ Complying with procurement policy requirements and chart of authority approvals.
**Basic Requirements**
+ **Full English proficiency is a must!**
+ Bachelor's degree or equivalent experience
+ Extensive (5+ years') experience working in Information Technology.
+ Bottler or manufacturing experience strongly preferred
**Functional Skills** **:**
+ Experience in developing and executing IT solutions to complex business problems
+ Experience in leading a team, motivating others, and driving results in a cross-functional environment
+ Demonstrated competency in the following areas:
+ PC & Deskside Support - Microsoft and Apple OS, RDP, VDI
+ O365 and Microsoft Office Suite including email, Word, Excel, PowerPoint, and Teams
+ Output Management - MFP, secure print, label, and network printers
+ TCP/IP, LAN/WAN connectivity and Network Infrastructure
+ Manufacturing Application Knowledge
+ Project Deployment & Management
+ Vendor Management
+ Advanced analytical and problem-solving skills
+ Structured, organized, pragmatic, practical, and hands-on work style; independent decision-making ability
+ Excellent verbal and written communication skills, with the ability to adjust based on the audience, comfortable in communicating with individuals at all levels of the organization
+ Advanced diplomatic and negotiation skills
+ Action-oriented and results driven
**Leadership Behaviors** **:**
+ Be the Role Model
+ Make courageous choices, foster innovation, thrive in ambiguity
+ Set the Agenda
+ Envision the future, act as a change agent, apply an enterprise mindset
+ Help People Be Their Best Selves
+ Influence across the network, build inclusion, develop talent
Annual Incentive Reference Value Percentage:15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This lead technical role manages the efficient delivery and support of IT services at Coca-Cola manufacturing facilities in multiple locations and time zones regionally. Responsible for leading the Client Services team, supporting technology and end-users in multiple locations within a region. Partners with business leadership, provides counsel on Information Technology related issues and initiatives. Partners with fellow IT teams in pursuit of implementing standard IT solutions. Ensures compliance with cybersecurity requirements and all other established operating and emerging technology standards, practices, and procedures
**Key Responsibilities** **:**
+ Lead Client Services team to ensure IT excellence and operational efficiency in multiple locations within a region or OU
+ Develop and maintain standards, guidelines, and operational procedures for the team
+ Collaborate with Regional Delivery Centers to provide IT solutions to manufacturing requirements within a region or OU
+ Serve as an escalation point for IT-related issues within a region or OU
+ Provide leadership and IT support for multiple locations and projects
+ Ensure adherence to lifecycle management plans, asset management standards, and policies
+ Contribute to shareholder value by eliminating waste and improving operational efficiency
+ Manage and report on vendor relationships and service provider performance, ensuring compliance with SLAs and agreements
+ Develop reporting processes and analyze insights on IT issues, MS Dynamics queues, SLAs, and trends impacting the business and manufacturing IT
+ Manage OPEX & CAPEX budgets
+ Oversee the management of local IT contracts for multiple locations
+ Manage IT license optimization, compliance, and renewal for multiple locations
+ Promote cultural and ethical values by modeling and coaching for employee commitment and engagement
+ Develop and adapt skill set as business and technology evolve
+ Serve as technical resource for IT/OT initiatives
+ Support IT infrastructure for DR and BCP initiatives
+ Partner with business and leadership in region; identify opportunities for process improvement in line with IT and security standards
+ Collaborate with other Client Services Managers to define and implement shared goals and Manufacturing IT standards
+ Liaise with Infrastructure Support Leads to maintain a secure, efficient server infrastructure within your regional or organizational unit
+ Comply with Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy, AUP communication, etc.
+ Complying with procurement policy requirements and chart of authority approvals.
**Basic Requirements**
+ **Full English proficiency is a must!**
+ Bachelor's degree or equivalent experience
+ Extensive (5+ years') experience working in Information Technology.
+ Bottler or manufacturing experience strongly preferred
**Functional Skills** **:**
+ Experience in developing and executing IT solutions to complex business problems
+ Experience in leading a team, motivating others, and driving results in a cross-functional environment
+ Demonstrated competency in the following areas:
+ PC & Deskside Support - Microsoft and Apple OS, RDP, VDI
+ O365 and Microsoft Office Suite including email, Word, Excel, PowerPoint, and Teams
+ Output Management - MFP, secure print, label, and network printers
+ TCP/IP, LAN/WAN connectivity and Network Infrastructure
+ Manufacturing Application Knowledge
+ Project Deployment & Management
+ Vendor Management
+ Advanced analytical and problem-solving skills
+ Structured, organized, pragmatic, practical, and hands-on work style; independent decision-making ability
+ Excellent verbal and written communication skills, with the ability to adjust based on the audience, comfortable in communicating with individuals at all levels of the organization
+ Advanced diplomatic and negotiation skills
+ Action-oriented and results driven
**Leadership Behaviors** **:**
+ Be the Role Model
+ Make courageous choices, foster innovation, thrive in ambiguity
+ Set the Agenda
+ Envision the future, act as a change agent, apply an enterprise mindset
+ Help People Be Their Best Selves
+ Influence across the network, build inclusion, develop talent
Annual Incentive Reference Value Percentage:15
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This advertiser has chosen not to accept applicants from your region.
3
Financial System Support
Bengaluru, Karnataka
Astellas Pharma
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
"Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help"
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
"Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help"
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
4
System Support Engineer
Trivandrum, Kerala
Soffit Infrastructure Services (P) Ltd
Posted 5 days ago
Job Viewed
Job Description
Job Overview:
Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support.
Key Responsibilities:
Technical Responsibilities:
- Maintain and optimize server infrastructure.
- Administer and support on-premises and cloud environments (AWS, M365, EMS).
- Perform proactive server/service monitoring and maintenance.
- Manage patches for servers and storage systems.
- Maintain inventory and asset records for Server/Storage/Cloud environments.
- Generate daily and weekly system performance reports using NOC tools.
- Create monthly availability and performance reports via the IT Service Desk.
- Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).
- Maintain accurate incident and resolution logs within the IT Service Desk system.
- Provide L2 and L3 technical support to end-users when required.
- Implement and track change management requests through the IT Service Desk.
- Adhere strictly to organizational compliance standards including ISO 27001:2022 and TISAX .
On-Call & Escalation Support:
- Provide 24/7 on-call support for critical incidents.
Client Responsibilities:
- Provide necessary access to facilities, systems, and data.
- Ensure timely availability of documentation required for service execution.
Service Provider Responsibilities:
- Deploy a qualified, compliant, and background-verified on-site engineer.
- Perform regular infrastructure maintenance and timely updates.
- Monitor and respond to all IT Incidents, Requests, Changes, and Problems in line with agreed SLAs.
- Conduct and report quarterly audits of infrastructure performance to the Head of IT.
Mandatory Requirements:
- Strong knowledge of M365, EMS, and AWS administration.
- Proven experience in server/storage/cloud support and asset management.
- Familiarity with ITSM tools, change/incident/problem management practices.
- Capability to deliver detailed reports and assessments in Excel and PowerPoint.
- Understanding and compliance with ISO 27001:2022 and TISAX standards.
- Willingness to undergo a technical interview and background verification as part of the selection process.
This advertiser has chosen not to accept applicants from your region.
5
Information Systems Mgr - Deskside Support Services
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world.
**Roles & Responsibilities:**
+ Act as the Regional Service Delivery Lead for Deskside Support Services, representing DSS across regional IS and business teams.
+ Lead and manage the MSP to ensure effective delivery, performance, and continuous improvement of deskside services.
+ Partner with global DSS service owners and regional IS leads to align regional service models with global strategy.
+ Monitor and govern SLAs, KPIs, and operational metrics, ensuring service excellence and proactive remediation of issues.
+ Supervise hardware asset management and device lifecycle processes, including procurement, deployment, and retirement.
+ Leverage platforms like ServiceNow to maintain accurate inventory, asset tracking, and compliance reporting.
+ Drive year-over-year cost optimization, innovation, and continuous service improvement through benchmarking and collaboration.
+ Create and maintain documentation including Visio diagrams, process flows, technical guidelines, and operational runbooks.
+ Participate in and support global governance and regional leadership forums to influence strategic decisions and share standard processes.
+ Act as the primary regional critical issue point and advisor for deskside support enhancements, issue resolution, and service evolution.
+ Collaborate with global teams to evaluate and pilot emerging technologies that enhance end user services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
**Must-Have Skills:**
+ **Vendor Management Expertise:** Demonstrable ability to manage Managed Services Providers (MSPs) in a global, distributed service delivery model, ensuring service excellence and accountability.
+ **Service Delivery & ITIL Framework:** Solid experience with IT service management frameworks (e.g., ITIL), including managing SLAs, KPIs, and operational metrics for deskside or end user support services.
+ **Hardware Asset Lifecycle Management:** In-depth knowledge of hardware lifecycle processes-from procurement through retirement-and asset tracking using platforms like ServiceNow.
+ **ServiceNow Proficiency:** Practical experience with ServiceNow, particularly in asset/configuration management and reporting capabilities to enable service governance and compliance.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (preferred)
+ SAFe Product Owner/Product Manager (preferred)
+ ServiceNow Fundamentals (nice to have)
+ Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have)
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world.
**Roles & Responsibilities:**
+ Act as the Regional Service Delivery Lead for Deskside Support Services, representing DSS across regional IS and business teams.
+ Lead and manage the MSP to ensure effective delivery, performance, and continuous improvement of deskside services.
+ Partner with global DSS service owners and regional IS leads to align regional service models with global strategy.
+ Monitor and govern SLAs, KPIs, and operational metrics, ensuring service excellence and proactive remediation of issues.
+ Supervise hardware asset management and device lifecycle processes, including procurement, deployment, and retirement.
+ Leverage platforms like ServiceNow to maintain accurate inventory, asset tracking, and compliance reporting.
+ Drive year-over-year cost optimization, innovation, and continuous service improvement through benchmarking and collaboration.
+ Create and maintain documentation including Visio diagrams, process flows, technical guidelines, and operational runbooks.
+ Participate in and support global governance and regional leadership forums to influence strategic decisions and share standard processes.
+ Act as the primary regional critical issue point and advisor for deskside support enhancements, issue resolution, and service evolution.
+ Collaborate with global teams to evaluate and pilot emerging technologies that enhance end user services.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years
**Must-Have Skills:**
+ **Vendor Management Expertise:** Demonstrable ability to manage Managed Services Providers (MSPs) in a global, distributed service delivery model, ensuring service excellence and accountability.
+ **Service Delivery & ITIL Framework:** Solid experience with IT service management frameworks (e.g., ITIL), including managing SLAs, KPIs, and operational metrics for deskside or end user support services.
+ **Hardware Asset Lifecycle Management:** In-depth knowledge of hardware lifecycle processes-from procurement through retirement-and asset tracking using platforms like ServiceNow.
+ **ServiceNow Proficiency:** Practical experience with ServiceNow, particularly in asset/configuration management and reporting capabilities to enable service governance and compliance.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (preferred)
+ SAFe Product Owner/Product Manager (preferred)
+ ServiceNow Fundamentals (nice to have)
+ Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have)
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.
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6
Computing/ System Support Engineer
Bangalore, Karnataka
Applied Materials
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**The Level 3 Computing Support Specialist plays a critical role in the deployment, maintenance, and optimization of advanced computing systems. This position is responsible for installing new hardware and software, resolving complex technical issues across servers, networks, storage, and operating systems, and supporting virtualization and cloud-native infrastructure. The specialist also contributes to new product introduction (NPI), delivers training to field teams, and authors technical documentation for field procedures. The role requires strong technical acumen, proactive problem-solving abilities, and effective communication skills.**
**Key Responsibilities**
**System Installation: Install and configure servers, storage devices, networking equipment, and operating systems (Windows, Linux).**
**Complex Troubleshooting: Diagnose and resolve advanced issues related to hardware, software, networks, storage, and operating systems, including virtualization platforms (VMware, HyperV, Proxmox, etc.).**
**Virtualization & Cloud-Native Infrastructure: Deploy, maintain, and troubleshoot virtualization environments and cloud-native stacks (Kubernetes, Grafana, Kibana, Docker).**
**New Product Introduction (NPI): Evaluate and learn new technologies, providing feedback and support for product rollouts.**
**Training & Knowledge Transfer: Develop and deliver technical training sessions for field teams to ensure effective support and operations.**
**Procedure Documentation: Write and update comprehensive field procedures covering preventive maintenance, field replacement units, troubleshooting guides, roll-in processes and more.**
**Collaboration: Work closely with cross-functional teams to ensure seamless integration and support of Computing solutions.**
**Required Skills and Qualifications**
**Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.**
**Expertise in server, storage, and networking technologies. - Required. Proficiency with Windows servers and Linux servers, operating systems in an enterprise environment.**
**Required.**
**Hands-on experience with virtualization technologies (VMware, HyperV, Proxmox). - Preferred to have (proficiency in 1 out of 3) -**
**Knowledge of cloud-native infrastructure tools (Kubernetes, Grafana, Kibana, Docker). - Knowledge in scripting languages like PowerShell, python, bash etc. - Good to have.**
**Strong analytical and troubleshooting skills for complex technical issues. -Excellent written and verbal communication skills.**
**Ability to create clear, structured technical documentation.**
**Experience in delivering technical training or presentations.**
**Relevant certifications (e.g., CompTIA Server+, VMware Certified Professional, RHCSA, Microsoft Certified: Azure Administrator) are highly desirable.**
**Preferred Experience**
**Minimum 7 years in computing support role, preferably in the semiconductor domain.**
**Experience of directly supporting enterprise-level customers.**
**Proven track record in system installation and troubleshooting across diverse computing large-scale systems.**
**Experience with NPI and field procedure development.**
**Background in supporting enterprise-scale virtualization and cloud-native technologies.**
**Exposure to training field teams and authoring technical guides.**
**Willingness to work off hours and weekends.**
**Willingness to travel up to 40%.**
**Excellent English - verbal and written. Work Environment and Reporting The Level 3 Computing Support Specialist operates within a collaborative multi-level support teams and multi-disciplinary functions.**
**The role may require occasional travel to field locations for installations, training, or troubleshooting. The position emphasizes teamwork, continuous learning, and proactive support in a dynamic environment**
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 25% of the Time
**Relocation Eligible:**
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Location:
Bangalore,IND
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**The Level 3 Computing Support Specialist plays a critical role in the deployment, maintenance, and optimization of advanced computing systems. This position is responsible for installing new hardware and software, resolving complex technical issues across servers, networks, storage, and operating systems, and supporting virtualization and cloud-native infrastructure. The specialist also contributes to new product introduction (NPI), delivers training to field teams, and authors technical documentation for field procedures. The role requires strong technical acumen, proactive problem-solving abilities, and effective communication skills.**
**Key Responsibilities**
**System Installation: Install and configure servers, storage devices, networking equipment, and operating systems (Windows, Linux).**
**Complex Troubleshooting: Diagnose and resolve advanced issues related to hardware, software, networks, storage, and operating systems, including virtualization platforms (VMware, HyperV, Proxmox, etc.).**
**Virtualization & Cloud-Native Infrastructure: Deploy, maintain, and troubleshoot virtualization environments and cloud-native stacks (Kubernetes, Grafana, Kibana, Docker).**
**New Product Introduction (NPI): Evaluate and learn new technologies, providing feedback and support for product rollouts.**
**Training & Knowledge Transfer: Develop and deliver technical training sessions for field teams to ensure effective support and operations.**
**Procedure Documentation: Write and update comprehensive field procedures covering preventive maintenance, field replacement units, troubleshooting guides, roll-in processes and more.**
**Collaboration: Work closely with cross-functional teams to ensure seamless integration and support of Computing solutions.**
**Required Skills and Qualifications**
**Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.**
**Expertise in server, storage, and networking technologies. - Required. Proficiency with Windows servers and Linux servers, operating systems in an enterprise environment.**
**Required.**
**Hands-on experience with virtualization technologies (VMware, HyperV, Proxmox). - Preferred to have (proficiency in 1 out of 3) -**
**Knowledge of cloud-native infrastructure tools (Kubernetes, Grafana, Kibana, Docker). - Knowledge in scripting languages like PowerShell, python, bash etc. - Good to have.**
**Strong analytical and troubleshooting skills for complex technical issues. -Excellent written and verbal communication skills.**
**Ability to create clear, structured technical documentation.**
**Experience in delivering technical training or presentations.**
**Relevant certifications (e.g., CompTIA Server+, VMware Certified Professional, RHCSA, Microsoft Certified: Azure Administrator) are highly desirable.**
**Preferred Experience**
**Minimum 7 years in computing support role, preferably in the semiconductor domain.**
**Experience of directly supporting enterprise-level customers.**
**Proven track record in system installation and troubleshooting across diverse computing large-scale systems.**
**Experience with NPI and field procedure development.**
**Background in supporting enterprise-scale virtualization and cloud-native technologies.**
**Exposure to training field teams and authoring technical guides.**
**Willingness to work off hours and weekends.**
**Willingness to travel up to 40%.**
**Excellent English - verbal and written. Work Environment and Reporting The Level 3 Computing Support Specialist operates within a collaborative multi-level support teams and multi-disciplinary functions.**
**The role may require occasional travel to field locations for installations, training, or troubleshooting. The position emphasizes teamwork, continuous learning, and proactive support in a dynamic environment**
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 25% of the Time
**Relocation Eligible:**
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
This advertiser has chosen not to accept applicants from your region.
7
Sr System Support Engineer
Bengaluru, Karnataka
Enphase Energy
Posted 5 days ago
Job Viewed
Job Description
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
This role at Enphase requires working onsite 3 days a week , with plans to transition back to a full 5 day in office schedule over time.
About the rol
The Global System Support Center is central point of contact for all regional Field Engineers to resolve the system related issues in Storage Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer, you will act as bridge between Customer support and Engineering teams. You will provide engineering support to all regional customer support teams and will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry.
What you will do:
- Provide 3rd level/Engineering support for all regional Field engineers to resolve the customer issues.
- Collect and analyse the logs from customer sites and apply known fixes for SW/HW issues.
- Report and track the SW / HW issues in the appropriate internal projects.
- Use internal tools and database queries to diagnose the customer problems.
- Drive the customer escalations and work with cross-functional team to define the containment solutions and final resolutions for the customer escalations.
- Support Field team to identify the defective hardware and co-ordinate with HW RCA team to find the root cause and implement the corrective actions.
- Provide subject matter expertise to regional field teams in resolving customer issues.
- Actively communicate to Field team about the known issues and containment solutions.
Who you are and what you bring:
- M.Tech/M.S/B.Tech in Electrical/Electronics/Power systems
- 3-5 years of experience in product/system support, driving customer escalations and Field support
- Knowledge on Power systems, Power Electronic devices and Embedded systems
- Excellent verbal and written communication skills, including information consolidation and presentation
- Should have a “can do” attitude and team player in cross-functional environment
- Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership
- Highly organized, able to multi-task, the ability to work individually, within a team and with other groups
Preferred:
- Working experience in Unix/Linux environment. Networking, shell, python, databases
- Basic programming skills and knowledge in at least one script language: Ruby, Bash, Perl, Python etc.
This advertiser has chosen not to accept applicants from your region.
8
L1 System Support Engineer
560064, Karnataka
Excis Compliance ltd
Posted 289 days ago
Job Viewed
Job Description
· The Band 1 – Engineer will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The engineer will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The engineer provides Break Fixes, fault diagnosis, and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
· Reading error codes flashed up on the device· Swapping out hardware· Tracing faults using diagnostic devices and software· Upgrading components· Assisting the support staff of other service providers· May require some staggered shifts· Other duties may be assigned· Common inventory management techniques knowledge· Daily, Weekly, and Monthly Reporting on IT Stock.Requirements· The candidate must have at least 2 years of relevant experience· Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client-specific documentation provided by the client.· Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices.· Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues.· Ability to utilize provided knowledge article to resolve issues with client specific applications.· Customer-facing “soft skills” including strong verbal and written communications· Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues.
This advertiser has chosen not to accept applicants from your region.
9