What Jobs are available for Infosys in Bangalore City?

Job Description:

Job Title: Business Systems Analyst 2

Location: Floors 5 8, HUB 2, Building of SEZ Towers, Karle Town Centre, Nagavara, Bengaluru, Karnataka, India (Hybrid Mode)

Full-time

As a Business System Analyst 2, you will have an opportunity to be part of the Platform Delivery team. This team delivers world class marketing technology platforms using Epsilons market leading PeopleCloud suite of products, which support our clients multi-channel marketing strategies. This role requires you to have both business and technical expertise and will need you to act as a liaison between the client and the technical delivery teams. You will play a key role within the Platform Delivery organization across many disciplines within the Software Development Lifecycle including requirements gathering, documentation, design, and testing.

What youll do as a Business Systems Analyst 2

• Support client data onboarding (multiple vendors/sources) to Epsilon solution
• Maintain process documents and update them regularly
• Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements using standard templates
• Understand system high level designs and map business/campaign requirements to functional and non-functional components of the solution.
• Analyze data quality to identify trend, issues and recommend changes as required. 
• Create, support, troubleshoot, and deliver on client requests in support of the day-to-day marketing operation
• Support the functional testing effort of database enhancements and to ensure accurate on-time delivery
• Have effective client meetings, understand deliverables, and drive successful outcomes
• Support the team to improve delivery quality, repeatability, and on-time delivery
• Help in adapting best practices, standards and methodologies around business analysis and data analysis 

Qualifications

Core Skills:

   2+ years of experience in BA Role - IT industry

   Understanding of Requirements articulation to user stories, BRD, FSD, documentation and acceptance criteria

   Understanding of SDLC and Agile methodologies

   Understanding of Data Models, data warehouses and data dictionaries

   Understanding of Databases and SQL Concepts

Soft Skills:

   Able to clearly communicate and articulate ideas, both written and verbally

   Able to develop and maintain relationships within the organization globally

   Able to work in a dynamic, fast paced and often changing environment

   Able to use problem-solving skills in order to move toward a projects successful completion

   Demonstrates time management skills

  Adaptable to Hybrid Work Model

Nice to have:

• Knowledge of the CRM and Loyalty concepts
• Basic understanding of marketing CRM, digital marketing, or marketing concepts
• Exposure to marketing campaign tools (Unica, Adobe, Eloqua, Marketo, Responsys, Zeta, etc.), and ability to learn new campaign platforms.
• Exposure to data warehousing, data lake, and data mart concepts
• Exposure to real-time, API, HTML, or web technologies

**Job Summary:**
**onsemi** is seeking a self-driven and motivated professional to join the Global Finance IT Support team. As a System Analyst, you will support the continuous improvement of **onsemi** enterprise applications to ensure systems are effectively meeting business objectives. You will provide ongoing applications support including testing, training, accounts setup, configuration, and troubleshooting. You will also be responsible for collaborating with stakeholders to obtain business process requirements to support the design and development of technical solutions to meet business needs.
**Performance Objectives**
The successful candidate will have the opportunity to:
· Maintain business systems and processes including setup, data migration, and configuration
· Point of escalation for incidents and requests
· Document business processes including data flows and interfaces
· Develop training materials, deliver training, and provide end-user guidance
· Review, analyze, and define "As Is" and "To Be" systems and processes
· Develop business process specifications, slides, diagrams, and flowcharts to move from the "As Is" state to the desired "To Be" state
· Collaborate with business stakeholders and cross track stakeholders to finalize the design and obtain stakeholders buy in
· Execute to plan including milestones, timeline, KPIs, and status reporting
**Competencies**
· Self-motivated, able to multitask, prioritize, and manage time efficiently
· Hands-on experience with ERP modules (Oracle Cost Management, Oracle PPM).
· Strong problem-solving skills
· Data analysis skills. Ability to analyze complex data and turn it into actionable information
· Collaboration and teamwork across multiple functions and stakeholders around the globe
· Flexibility and adaptability
· Knowledge of software applications including Microsoft Office Suite and Visio
L1-LK1
**onsemi** (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
**More details about our company benefits can be found here:**
are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**JOBTITLE:** **_IT Technology Services Specialist - SAP Enterprise Cloud Services_**
**About SAP**
As the market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
**Purpose and Objective**
Within the Customer Success & Delivery (CS&D) division, the Enterprise Cloud Services (ECS) Delivery team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for Application support and services along with running SAP's backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.
**What you'll build :**
As an IT Technology Consultant, you will be responsible for:
+ Handling Incidents, Alerts, and Service Requests
+ Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
+ Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
+ Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
+ Troubleshooting and resolving any Application and Database issues that impact the customer's business
+ Managing daily operations ensuring high availability
+ The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
+ Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
+ Coordination with international teams in global projects/crisis handling/de-escalation initiative
+ While cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-end
**What you bring :**
+ BE / BTech / MCA from a reputable institute
+ 5 to 9 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
+ Working knowledge of Business Object Products (BOBI, BODS etc)
+ Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
+ Basic knowledge of Network and Storage
+ Basic knowledge of one or more of the following products is preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
+ Experience working in an international environment, being able to work effectively with international and virtual teams.
+ The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
+ Capable in technical documentation and creation of knowledge-based assets (KBAs)
+ Ability to continuously acquire new knowledge proactively and independently.
+ Analytical and solution-oriented thinking
+ Effectively resolve/drive resolution of Critical Incident & Problem Management areas.
+ Exposure to the ITIL framework
**Preferred:**
+ Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
+ Ability to own, Lead and coordinate operational tasks, escalations and process improvements
+ Scripting experience - Any of Shell, Perl, Python, Go, or similar
+ Working experience in Virtualization (XEN, VMware)
+ Experience with OS monitoring, backup/restore
+ Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
**Where you belong :**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now _._
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**JOBTITLE:** **_IT Technology Consultant - SAP Enterprise Cloud Services_**
**About SAP**
As the market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on-premises to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
**Purpose and Objective**
Within the Customer Success & Delivery(CS&D) division, the Enterprise Cloud Services (ECS) Delivery team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations and support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for Database support and services along with running SAP's backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.
**what you'll build :**
As an IT Technology Consultant, you will be responsible for:
+ Handling Incidents, Alerts, and Service Requests
+ Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
+ Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs
+ Conceptual design, configuration, and administration of server landscapes with a focus on Linux Operating systems
+ Troubleshooting and resolving any Database relevant issues that impact the customer's business
+ Managing daily operations ensuring high availability
+ The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
+ Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of theteam
+ Coordination with international teams in global projects/crisis handling/de-escalation initiatives
+ While cross-trained in all topic areas (Basis/application, OS and Database), you'll specialize in one of these areas and own incidents and service requests closure end-to-end
**What you bring :**
+ BE / BTech / MCA from a reputable institute
+ 3 to 9 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms.
+ 2 to 5 years of work experience as a Database Administrator in a Global Operations team primarily on any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)
+ Exposure to automation tools/scripting or processes.
+ DB installations and upgrades, Planning, setup and implementation.
+ DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import and replication is a must.
+ Organize / Structure day2day documentation.
+ The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
+ Basic knowledge of any Public Cloud Domains like Microsoft Azure, AWS and GCP
+ Experience working in an international environment, being able to work effectively with international and virtual teams.
+ Capable in technical documentation and creation of knowledge-based assets (KBAs).
+ Ability to continuously acquire new knowledge proactively and independently.
+ Analytical and solution-oriented thinking.
+ Exposure to the ITIL framework
**Preferred but not mandatory:**
+ Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE database
+ Scripting experience - Any of Shell, Perl, Python, Go, or similar
+ Working experience in Virtualization (XEN, VMware)
+ Experience with OS monitoring
+ Experience with at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
**Where you belong :**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now _._
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you`ll do**
Summary:
We are looking for an accomplished Principal Technology Services Expert who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
The Role:
+ As a Principal Technology Services Expert, you will be responsible for the technical and architectural discussions with the customer, solution roadmap development. You must:Analyse and implement SAP support methodology.
+ Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
+ Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
+ Ability to Own, Lead and coordinate operational tasks, escalations, process improvements.
+ Supports the operation of technical system landscapes.
+ Deliver high quality and ensure stable operations.
+ Identify top issues, define action plan, and drive the resolution process.
+ Solid know-how on various SAP Technologies; SAP products and Hyperscalers
+ Pro-active, problem solving, "can-do" attitude and "customer first" mindset.
+ Capacity planning and management / Full people management life cycle.
**What you bring**
+ Minimum 12 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill)
+ Ability to work effectively as a virtual member of a dynamic, dispersed team (remote)Strong background in SAP Solutions, SAP technology and products and cloud technology.
+ Ability to coordinates delivery and projects as a team lead in a heterogeneously environment.
+ Good knowledge on S/4HANA architectures and S/4HANA related migration paths and toolsSolid understanding as well as experience in SAP HANA.
+ Experience in Technical Architecture/Implementation/Change Management
+ Deep experience in technical planning, implementation, and configuration
+ Expert across multiple SAP and non-SAP technologies.
+ Capability to continuously acquire new knowledge and latest technologies in an independent, proactive way.
+ Excellent communication both Verbal and Written in English, German Language skill is a PLUS.
**Optional: Meet your team**
SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on the delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer-facing roles within the unit, along with technical delivery.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Where You Belong**
Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP's private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). Services are delivered from all regions (EME/AME/APJ) having a strong international focus and cultural diversity.
As part of ECS Delivery Technical Operations the Database Services Team is responsible for enabling Database Technologies and operating them at maximum efficiency. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers. Teams provides stable operational support for customer Database landscapes for their critical business systems.
For our Delivery Centers, we are looking for an IT Technology Services Sr Consultant with a strong technical background for supporting critical projects & administration in the Enterprise Cloud Services Delivery environment. Beside administration we are part of pilot projects for new technologies as reference for SAP customers.
**What You'll Build**
You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential within the new Enterprise Cloud Services program.
Your role will be of a Technology Senior Consultant as part of the Center of Excellence Teams comprising of Database Experts administering Databases, driving critical topics related to Incident Management, Problem Management, High Availability, Disaster Recovery, Backup & Restore among other operational tasks.
**What You Bring**
+ Strong conceptual understanding & knowledge on the RDBMS products in the market
+ Around 12 years of work experience as Database Administrator in Global Operations team (primarily on SAP HANA and ASE Database Platforms, however any database technology is welcome)
+ Exposure to the automation tools /scripting or processes
+ DB installations and upgrade, Planning, setup and implementation.
+ Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
+ DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
+ Organize / Structure day2day documentation as needed.
+ Willingness to take on-call duty/Weekend tasks during working hours. The on-call / on-shift duty is based on rotation.
Key Duties and Responsibilities:
+ Monitoring and managing the database landscape in a large-scale Productive environments.
+ Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
+ Ensuring Data Integrity aspects and determining the most suitable recovery technique.
+ Ability to handle effectively and accurately the data recovery scenarios.
+ Clear understanding of Point-In-Time (PIT) and full recovery techniques.
+ Handle incidents around critical systems and ability to failover & failback as needed.
Cloud knowledge (e.g. experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) is desirable but not essential. Good to have Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
_#ICC25_
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Our client is seeking a highly experienced and strategic Director of Operations to oversee their technology services division. This is a fully remote leadership position, allowing you to manage and optimize operations from anywhere in India. The ideal candidate will possess a strong background in IT operations management, strategic planning, and team leadership, with a proven ability to drive efficiency, scalability, and innovation within technology functions. You will be responsible for managing all aspects of IT infrastructure, software development operations, cybersecurity, and technical support services to ensure seamless delivery of services to internal and external stakeholders.

Key responsibilities include developing and implementing operational strategies that align with business objectives, managing departmental budgets, and optimizing resource allocation. You will lead and mentor a team of IT professionals, fostering a culture of high performance, continuous improvement, and innovation. Overseeing the implementation and maintenance of IT systems, ensuring their reliability, security, and performance is critical. This role demands strong analytical and problem-solving skills, with the ability to identify and mitigate operational risks, and implement robust disaster recovery and business continuity plans. Collaboration with other department heads to ensure seamless integration of technology solutions across the organization is essential. As a remote leader, you will need exceptional communication, organizational, and virtual team management skills. You will be instrumental in driving digital transformation initiatives and ensuring our client remains at the forefront of technological advancements. The ability to manage complex projects, prioritize effectively, and make data-driven decisions is paramount. You will be the key driver of operational excellence within the technology services domain.

Qualifications: A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required. A Master's degree or MBA with a technology focus is highly preferred. A minimum of 10-12 years of progressive experience in IT operations management, with at least 5 years in a leadership role. Proven experience in managing large-scale IT infrastructure, software development lifecycle (SDLC), and cloud operations (AWS, Azure, GCP). Strong understanding of cybersecurity best practices, IT governance frameworks (e.g., ITIL, COBIT), and compliance regulations. Demonstrated experience leading and motivating remote technology teams. Excellent strategic planning, financial management, and vendor management skills. Exceptional problem-solving, decision-making, and communication abilities. Experience with IT service management (ITSM) tools and methodologies. Ability to thrive in a fast-paced, dynamic, and remote work environment. This is an exceptional opportunity for a seasoned operations leader to shape the future of technology services at our client's organization, offering the flexibility and autonomy of a remote role.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Where You Belong**
Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) organization is to run and operate SAP's private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). Services are delivered from all regions (EME/AME/APJ) having a strong international focus and cultural diversity.
As part of ECS Delivery Technical Operations the Database Services Team is responsible for enabling Database Technologies and operating them at maximum efficiency. Beside project delivery and day to day administration we are part of strategic pilot projects for new technologies as reference for other customers. Teams provides stable operational support for customer Database landscapes for their critical business systems.
For our Delivery Centers, we are looking for an IT Technology Services Sr Consultant with a strong technical background for supporting critical projects & administration in the Enterprise Cloud Services Delivery environment. Beside administration we are part of pilot projects for new technologies as reference for SAP customers.
**What You'll Build**
You will be responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential within the new Enterprise Cloud Services program.
Your role will be of a Technology Senior Consultant as part of the Center of Excellence Teams comprising of Database Experts administering Databases, driving critical topics related to Incident Management, Problem Management, High Availability, Disaster Recovery, Backup & Restore among other operational tasks.
**What You Bring**
+ Strong conceptual understanding & knowledge on the RDBMS products in the market
+ Around 12 years of work experience as Database Administrator in Global Operations team (primarily on SAP HANA and ASE Database Platforms, however any database technology is welcome)
+ Exposure to the automation tools /scripting or processes
+ DB installations and upgrade, Planning, setup and implementation.
+ Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization.
+ DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
+ Organize / Structure day2day documentation as needed.
+ Willingness to take on-call duty/Weekend tasks during working hours. The on-call / on-shift duty is based on rotation.
Key Duties and Responsibilities:
+ Monitoring and managing the database landscape in a large-scale Productive environments.
+ Must have good knowledge of Policy, workflow, group, and clients for Configuring the backup.
+ Ensuring Data Integrity aspects and determining the most suitable recovery technique.
+ Ability to handle effectively and accurately the data recovery scenarios.
+ Clear understanding of Point-In-Time (PIT) and full recovery techniques.
+ Handle incidents around critical systems and ability to failover & failback as needed.
Cloud knowledge (e.g. experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) is desirable but not essential. Good to have Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**About the team:**
The Enhanced Operation Service is part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers' end-to-end delivery and operation model, during the customer's cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
**The Role:**
Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
We are looking for an experienced SAP technology professional expert for the Enhanced Operations Service (EOS) team who should have a proven track record in SAP Basis, Critical Situation Handling, Project Management, with a strong technical and process background.
A customer first mindset is a must.
As an Enhanced Operations Service Specialist - you are responsible for:
1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.
2. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
3. Root Cause analysis for Service requests execution failures, Repetitive failures, Long running incidents, Customers and systems triggering repetitive alerts, and other issues - continuous improvement methodologies
4. Analyse root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
5. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
6. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
7. Process improvement initiatives for daily operational activities
8. Streamline standard operating procedures by focussing on automation enhancements.
9. Proactive Operation services for the customer and service on-demand with improvements plans to all the stakeholders involving the customer.
**The Role Requirement:**
+ Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
+ Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
+ Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
+ Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
+ Experience in Problem Management, Root cause analysis methodologies
**EDUCATION AND QUALIFICATIONS**
+ 8 years of related professional experience
+ Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
+ Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
+ Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
+ Capacity to continuously acquire new knowledge in an independent and proactive way.
+ Good analytical and solution-oriented thinking
+ Very good communication and networking skills
+ Experience of safeguarding customer relationship.
+ Strong customer service focus
+ Very good English language skill.
#SAPECSCareers
#SAPInternalT
**#SAPReturnshipIndiaCareers**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.