Infosys BPM is Hiring - Solution Architect Customer Service Practice
Posted 20 days ago
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Infosys BPM is Hiring - Launch Your Career in Customer Support!
Posted 1 day ago
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Job Description
Infosys BPM is Hiring - Launch Your Career in Customer Support!
Job Location : Bangalore
Mode: 100% Work from Office (WFO)
Who We're Hiring
Were on the lookout for Fresh Graduates who are enthusiastic and have a passion for customer excellence. If you’re looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support – Voice Process
- Provide first-level resolution and empathetic customer care
- Handle objections, build rapport, and ensure smooth resolutions
- Stay informed on product updates and tools
- Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
- Excellent communication skills (written & verbal – English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support certification
Why Infosys BPM?
- Work with global clients across industries.
- Be part of a robust technology ecosystem that fosters innovation and growth.
- Enjoy a collaborative culture, continuous learning, and career advancement opportunities.
Interested or Know Someone Who Fits the Requirement?
Tag them in a reply mail or reach out directly to apply! Let’s build the future of customer service together.
Interested in this Opportunity? Let’s Get Started!
If this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to:
Candidate Information (Required for Screening)
- Full Name :
- Email ID & Mobile Number :
- Graduation Details (Degree):
- Date of Birth :
- Post-Graduation Details (if applicable) :
- Total Experience :
- Relevant Experience (Customer Service / Solution Design) :
- Current / Previous Company Name :
- Current CTC (₹) :
- Expected CTC (₹) :
- Notice Period :
- Current Location :
Walkin at Infosys BPM - Hiring For Voice-Based Customer Support
Posted 1 day ago
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Job Description
Job description
Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
Locations: Bengaluru (Interview), Job Locations : Bangalore
Walk-In Dates: 29th Oct 2025
Time: 10:00 AM to 2:00 PM
Venue: Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka , Land Mark : Sindhoora Convention Center
Mode: 100% Work from Office (WFO)
Who We're Hiring
We're on the lookout for Fresh Graduates (0 - 1 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support Voice Process
- Provide first-level resolution and empathetic customer care
- Handle objections, build rapport, and ensure smooth resolutions
- Stay informed on product updates and tools
- Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
- Excellent communication skills (written & verbal English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support certification
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Bengaluru JP Nagar Campus on 29th Oct 2025 between 10:00 AM 2:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let’s grow, together.
We can’t wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
Infosys BPM is Hiring - Walk-in - Recruiter (Voice Talent) - Bangalore
Posted today
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Job description
Walk-In Drive @ Infosys BPM Launch Your Career in Talent Acquisition/Recruitment!
Locations: Bangalore (Interview), Job Locations: Bangalore
Walk-In Dates: 15th October 2025
Time: 10:00 AM to 2:00 PM
Venue: Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka
Landmark: Sindhoora Convention Center.
Mode: 100% Work from Office (WFO)
Job Summary:
The Recruiter will be responsible for sourcing, attracting, and hiring top voice/semi voice talents for Infosys BPM. This role requires a deep understanding of voice assessment tools, international voice quality, CEFR scores and understanding the blended process (Chat and voice). Also, it is good to have knowledge in emerging and high-demand areas like multiple chat windows and typing test. Excellent communication skills and the ability to manage the recruitment process from start to finish are essential.
Responsibilities/ Requirements:
- Must have minimum exp range 2+ years in respective area/domain of recruitment-international voice and semi voice process.
- Source and attract candidates with expertise in bulk hiring for customer service and service desk roles (voice and semi voice) through various channels including job portals, social media, and professional networks.
- Conduct initial screenings and interviews to assess soft skills and cultural fit.
- Conducting the hiring event, job fairs, walk-in etc.
- Collaborate with hiring managers to understand their staffing needs and develop effective recruiting strategies.
- Manage the full-cycle recruitment process including posting job ads, reviewing resumes, voice assessments (Versant/Svar/CRT/SHL etc), scheduling interviews, and extending offers.
- Must have experience of hiring FTE/FTR talents.
- Maintain and update the applicant tracking system (ATS) with candidate information and recruitment progress.
- Build and maintain a pipeline of qualified candidates for future openings in critical international voice requirements
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Provide a positive candidate experience throughout the recruitment process.
- Shift - General
- Location Bangalore
- Clearing Online Assessment (SHL Talent Central Communication Assessment) Mandatory
- Education: Bachelor's degree in human resources, Nay (No Diploma)
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Bangalore JP Nagar Office on 15th October 2025 between 10:00 AM 2:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let's grow, together.
We cant wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
Walkin at Infosys BPM - Hiring For Voice-Based Customer Support - Bengaluru
Posted 7 days ago
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Job Description
Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
Locations: Bengaluru (Interview), Job Locations : Bangalore
Walk-In Dates: 17th October 2025
Time: 10:00 AM to 2:00 PM
Venue: Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka , Land Mark : Sindhoora Convention Center
Mode: 100% Work from Office (WFO)
Who We're Hiring
Were on the lookout for Fresh Graduates (0 - 1 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support – Voice Process
- Provide first-level resolution and empathetic customer care
- Handle objections, build rapport, and ensure smooth resolutions
- Stay informed on product updates and tools
- Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
- Excellent communication skills (written & verbal – English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support certification
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Bengaluru JP Nagar Campus on 17th October 2025 between 10:00 AM – 2:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let’s grow, together.
We can’t wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
Infosys BPM is Hiring-Walk-in Customer Service/Service Desk - Blr/Pune
Posted 3 days ago
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Job description
Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!
Locations: Bangalore (Interview), Job Locations : Bangalore & Pune
Walk-In Dates: 27th, 29th and 31st October 2025
Time: 10:00 AM to 1:00 PM
Venue: Infosys BPM Limited,
#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka -
Landmark: Near Sindhoor Convention Centre.
Mode: 100% Work from Office (WFO)
Who We Are Hiring
Were on the lookout for Customer Service & Service Desk expertise (1–4-year experience) who are enthusiastic and have a passion for customer excellence. If you're looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support
Location: Bangalore & Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience: 1-4 years
Qualification: Full-time Graduates
What You'll Do:
- Be the voice of the brand resolve customer queries via calls, chat, and email.
- Deliver exceptional customer experiences with empathy and efficiency.
- Own and resolve issues independently with analytical thinking.
- Respect customer time and ensure every interaction adds value.
- Thrive in a collaborative, high-energy environment.
What We're Looking For:
- Excellent communication skills.
- Quick problem-solving abilities.
- Willingness to work in a 24x7 setup.
- A proactive mindset and strong time management.
Service Desk
Location: Bangalore & Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience: 1-4 years of Experience (Minimum 1-3 years in IT Service Desk / Tech Support)
Your Mission:
- Provide remote support for laptops, desktops, LAN issues, and applications.
- Troubleshoot across platforms Windows, Android, iOS.
- Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype.
- Handle registry fixes, patch upgrades, virus/security troubleshooting.
- Collaborate on network issues including VPN, TCP/IP, and OSI models.
Your Toolkit:
- Intermediate knowledge of OS, browsers, and MS Office Suite.
- Experience in a busy ICT Service Desk environment.
- Basic networking knowledge and troubleshooting skills.
What You Need to Bring
- Excellent communication skills (written & verbal English)
- Willingness to work in US time zones (Night Shifts)
- Any Full-time Graduate (No backlogs)
- Commitment to 100% Work from Office (No Hybrid)
- Readiness to complete client-specific training
- Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support/Service Desk expertise
Mandatory Documents to Carry
- Updated printout of your resume
- Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
- All original academic documents for verification:
- 10th & 12th Marksheets
- Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation
- Register your application in advance
- Walk into the Infosys Bangalore JP Nagar Office on 27th, 29th and 31st October 2025 between 10:00 AM 1:00 PM
Why Infosys BPM?
- Work with a global brand
- Extensive training & upskilling programs
- Fast-track career growth in tech support or customer success
- Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let's grow, together.
We can't wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
Bangalore | Pune | Global Locations
Transforming Talent | Empowering Careers
Infosys BPM is Hiring Freshers! Customer Support - International Voice Process - Apply Now
Posted 7 days ago
Job Viewed
Job Description
Dear Candidate,
Infosys BPM Ltd. is hiring Freshers for a Customer Support Executive – International Voice Process Role
Location: Bangalore
Shift: Rotational (24/7)
Working Days: 5 Days a Week
We are hiring dynamic and customer-focused professionals for our international voice support team. If you have a passion for solving customer queries and thrive in a fast-paced environment, this is the opportunity for you!
Key Responsibilities:
- Handle inbound and outbound customer calls for international clients.
- Resolve queries efficiently and professionally.
- Maintain high levels of customer satisfaction and service quality.
- Document interactions and escalate issues when necessary.
Requirements:
- Excellent communication skills in English.
- Ability to work in rotational shifts (including night shifts).
- Strong problem-solving and interpersonal skills.
What We Offer:
- Competitive salary
- 5-day work week with rotational offs.
- Growth opportunities and skill development.
- Supportive work culture and global exposure.
Preferred Qualifications: Any Graduate
- Additional certifications in customer service/upskilling
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Be The First To Know
About the latest Infosys Jobs in Karnataka !
✨Elevate Your Career with Infosys BPM – Customer Support International Voice Process
Posted 7 days ago
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Business System Analyst
Posted 4 days ago
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Other
**Environmental Conditions**
Office
**Job Description**
**Summarized Purpose:**
We are presenting an outstanding opportunity to join Thermo Fisher Scientific as a Business Systems Analyst! In this role, you will play a crucial part in analyzing business and user needs, documenting requirements, and crafting functional specifications for systems and reports. Your expertise will help us precisely define systems scope and objectives through detailed research and understanding of business systems and industry requirements.
**Education/Experience:**
+ Requires a 4-year degree in Computer Science or a related area.
+ 2-4 years of experience in a software development environment, with at least 2 years directly involved in requirement gathering.
**Major Job Responsibilities:**
+ Gather and write requirements and design specifications for large or moderately complex systems.
+ Analyze issues with requirements and design.
+ Define interaction of data with other systems/databases at Thermo Fisher or client companies.
+ Collaborate with developers, QA testers, validation team members, and managers to build and analyze various project documentation.
+ Provide mentorship to associate level Business System Analyst staff.
+ Stay updated with the latest developments in related technologies and share knowledge with team members.
+ Train on new technologies and tools related to job duties.
+ Work on problems of moderate scope, applying company policies and procedures to resolve various issues.
+ Build productive internal and external working relationships.
**Knowledge, Skills, and Abilities:**
+ Good understanding of the system development life cycle and requirements methodology.
+ Proficiency in requirement gathering methodologies such as waterfall, Agile, Spiral, JAD sessions, and standard methodologies.
+ Ability to write use cases and specifications for moderately complex systems.
+ Good MS Office skills.
+ Excellent business skills, including documentation, presentation, interpersonal, and communication.
+ Strong problem-solving, analytical, planning, and organizational skills.
+ Intermediate interaction with relational databases.
**Must Have Skills:**
+ Ability to collaborate with end-users to build test scenarios.
+ Assess situations to identify causes, gather and process relevant information, and generate possible solutions.
+ Highly organized, diligent, and able to accommodate shifting priorities.
+ Must possess positive attitude, enthusiasm, and energy.
+ Strong work ethic and comfort under tight deadlines.
+ Familiarity with collaboration tools for communication and document sharing.
+ Dedication to professional development.
**Good to Have Skills:**
+ Experience with 21 CFR part 11 and SDLC standard methodologies.
+ Experience in healthcare and/or clinical research.
**Working Hours:**
**India:** 05:30 PM to 02:30 AM IST
**Philippines:** 08:00 PM to 05:00 AM PST
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
System Analyst - Observability
Posted 7 days ago
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Job Description
We have an exciting opportunity for you!
We are seeking a observability expert with experience in Datadog, Splunk and Gitlab. Sharing below Job Description, please apply if you are interested.
Job Location - Bangalore
Experience - 5+ years
Principal Duties and Responsibilities:
- Design and maintain observability dashboards and alerting systems using Splunk and Datadog.
- Monitor application and infrastructure performance, availability, and usage trends.
- Analyze logs, metrics, and traces to support incident response and root cause analysis.
- Manage and execute Salesforce deployment activities using GitLab CI/CD pipelines, including metadata versioning, validation, and promotion across environments.
- Collaborate with DevOps, SRE, and Salesforce teams to ensure deployment quality and system visibility.
- Optimize data ingestion and retention strategies for observability tools.
- Document deployment processes, observability standards, and troubleshooting guides
Top 3 Hard Skills Required + Years of Experience: (optional)
- Experience with Splunk (search queries, dashboards, alerts) and Datadog (APM, infrastructure monitoring).
- Hands-on experience with Salesforce deployment using GitLab, including CI/CD pipeline configuration and metadata management.
- Familiarity with Salesforce DX and version control best practices.
Qualifications, Skills, Experience and Personal Requirements:
- Bachelor’s degree in computer science/engineering or equivalent
- Expertise in writing technical requirements and documentation
- Proven experience with application configuration
- Proven experience with system/application implementation
- Excellent communication skills - interpersonal, written and verbal.
- Excellent listening and facilitation skills; the ability to sense organizational vibrations.
- Coaching and mentoring skills, especially influencing others to move toward a common goal or vision.
- Entrepreneurship and resourcefulness – an initiative-taker.
- Self-awareness, with a desire for constant self-improvement.
- Must be a collaborator and able to work with and through others.