1,801 Infrastructure Engineering jobs in India

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Advisor, Infrastructure Engineering
**What does a successful Cloud Engineer do at Fiserv?**
As a Cloud Engineer, you will play a pivotal role in ensuring the reliability, scalability, and performance of our public cloud infrastructure. You will work closely with cross-functional teams to implement best practices, automate operations, and drive continuous improvement in our cloud environments. This is a career for a highly motivated individuals who work well in a collaborative and fast-paced environment.
**What you will do:**
+ Design, implement, and maintain highly available and scalable Public cloud infrastructure solutions
+ Automate provisioning of infrastructure, including installation and configuration of third-party components, to ensure efficient delivery of stable environments.
+ Guide applications being built natively in Azure, or migrating to Azure, ensuring minimal disruption to business operations.
+ Troubleshoot network connectivity and interface with networking teams to implement resolutions.
+ Stay abreast of new Azure features and other cloud innovations to keep the organization at the cutting edge of technology advancement.
+ Implement proactive measures to enhance platform performance and resource utilization.
+ Ensure public cloud environments adhere to security best practices and compliance standards (e.g., GDPR, PCI-DSS). Perform regular security assessments and implement necessary changes.
+ Collaborate effectively with cross-functional teams including developers, architects, and infrastructure teams.
+ Foster a culture of continuous learning and improvement.
+ Create and maintain technical documentation.
**What you will need to have:**
+ Bachelor's degree in Computer Science, Computer Technology or related field or equivalent experience required.
+ Overall IT Industry experience including Infra and Application Support should be 9-11 years
+ Proficiency in infrastructure as code (IaC) tools such as Terraform, Terragrunt and Terratest
+ 6+ years of experience in cloud platform engineering or operations preferably Azure
+ Experience with multiple Azure Services: Azure FW, Front Door, Application Gateways, VM's , VMSS, AKS, Service Bus, Storage Accounts, Cosmos, Azure SQL, App Service, Function Apps, EntraID
+ Strong scripting and automation skills (e.g., Python, PowerShell, Bash).
+ Proven track record in managing and optimizing containerized platforms
+ Strong analytical skills, skilled in diagnosing and resolving cloud platform, hardware, and software issues.
+ Strong understanding of cloud networking
+ Familiarity with multiple database technologies like Cosmos, SQL, Redis
+ Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
+ Ability to work independently and as well as in a team environment.
**What would be great to have:**
+ Proficiency with multiple scripting languages.
+ Containerization expertise would be nice (Docker/Kubernetes).
+ 1-2 years of experience deploying to Kubernetes using tools like Helm, Helmsman.
+ Service Mesh experience with Istio
+ Experience with Server maintenance such as creation, security, patching, preferably windows
+ Experience building Load balancing solutions like App gateway and AFD. Implementing policies and serving multi-domains using AFD is a huge plus
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

**HIH - Infrastructure Engineering Advisor (Data Engineer)**
**ABOUT EVERNORTH:**
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don't, won't or can't.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
**Position Overview**
In this Senior Data Engineer role, you will design and develop systems and datastores to help retrieve, process, and analyze large amounts of data. Use advanced algorithms and computational techniques to develop state of the art solutions to extract insights and predict future trends for the Enterprise Operations Command Center.
The Evernorth℠Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions - this includes technologybusiness direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.
This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques
**Section 3: Responsibilities**
Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
**Responsibilities**
+ Design and implement data integration solutions using tools such as Apache Airflow, Informatica, Python, and Snowflake.
+ Develop and maintain ETL processes to ensure data is accurately and efficiently loaded into the data warehouse.
+ Develop error handling, alerting, monitoring, and testing processes into data pipelines.
+ Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs.
+ Manage and optimize data pipelines for performance and scalability.
+ Implement and manage DevOps practices in the Data Engineering environment, including version control with BitBucket and continuous integration/continuous deployment (CI/CD) with Jenkins.
+ Develop and manage branching strategies to support multiple development streams.
+ Ensure data quality and integrity through rigorous testing and validation.
+ Work with databases and SQL to extract, transform, and load data.
+ Integrate data from various APIs into the data warehouse and other data platforms.
+ Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives.
+ Use Jira for task management and tracking progress.
+ Be available for occasional on-call night/weekend support.
**Qualifications**
**Required Skills:**
+ Strong python and SQL skills
+ Experience building data pipelines in python
+ Familiarity with one of the following technologies- JAVA, C#.NET
+ Experience with extracting data from Rest APIs and ingesting it to a cloud data warehouse
+ Experience working with S3 buckets and writing DAGs on Airflow
+ Experience programmatically working with any cloud data warehouse
+ Strong written and verbal communication skills with the ability to interact with all levels of the organization
+ Strong interpersonal/relationship management skills.
+ Strong time and project management skills
+ Familiarity with agile methodology like Scrum/Kanban
**Required Experience & Education:**
+ 8 to 11 Years of relevant experience required
+ 11 to 13 Years of overall experience required
+ Bachelor's degree or equivalent preferred
+ Experience with vendor management in an onshore/offshore model
+ Proven experience with architecture, design, and development of large-scale enterprise application solutions
**Desired Experience:**
+ Experience with Python/R or other statistical programming language Understanding of statistics concepts (e.g. confidence intervals, hypothesis testing, regression analysis)
+ Angular
+ Ability to think strategically, analyze and interpret market and consumer information
+ Intense curiosity, high intellectual and analytical horsepower, passionate pursuit of analytics driven insights
**Location & Hours of Work**
**Equal Opportunity Statement**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

**INTRODUCTION TO EVERNORTH:**
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.
**About Evernorth Health Services:**
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
**About Cigna:**
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
**Position Overview**
**Job Title**
**Infrastructure Engineering Advisor - Big Data Service Databricks-Snowflake**
**Job Overview:**
In this role, you will contribute to the Evernorth Big Data Services team and primarily support the Big Data Service Databricks, Snowflake. This is a hands-on position with visibility to the highest levels of Evernorth℠ management who are motivated to see the successful results of our efforts. The solution focuses on enabling this change using the latest technologies and development techniques.
**Responsibilities:**
This position will analyze workforce data and coordinate with site Leadership, HR and TA Leaders and Program Leaders to facilitate employee assignments, new hire requests, redeployments, and talent mobility initiatives and effectively serve as a first level of review and validation for staffing needs within the organization by processing the initial intake of hiring demand, reviewing job requirements against business needs and existing talent, and coordinating with local site leadership, HR ops, and recruitment managers to ensure new positions are accurately requested and reflected within an Applicant Tracking System (ATS).
This role provides counsel and advice to management on significant Infrastructure matters, often requiring coordination between organizations. Serves as the Advisor responsible for managing database structure for Big Data of information technology solutions. Leads the analysis and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Other key responsibilities include
<>Provide Production/Operational support for AWS Big Data Databricks, Snowflake, etc. Services.Implement and maintain Databricks platform on AWS & Azure.Experience in managing Databricks account administration, workspace administration, Cluster Policies and Unity Catalog.Implement and maintain Snowflake platform on AWS & Azure.Experience in monitoring, performance tuning and cost optimization. Strong experience in AWS technologies S3, EC2, EKS, ECS, Lambda, Route 53, EMR. CloudWatch, Cloud trail & KMS experience Implement, maintain, and optimize CI/CD & Infrastructure as Code pipelines along with experience in Jenkins, GitHub & TerraformProficient with languages like SQL, Python, PySpark and GOExperience in IT service management Incident Management, Problem Management, Change Management, ITIL Experience in working with vendor support to resolve technical issues.
**Qualifications:**
**Education:**
<>Any bachelor's degree **Experience:**
<>Minimum of 11-13 years of experience
**Skills:**
<>Proven experience with Databricks and Snowflake platform on AWS & Azure Solid grasp of S3, EC2, EKS, ECS, Lambda, Route 53, EMR. CloudWatch, Cloud trail & KMS experience Strong troubleshooting skills to identify and resolve issues efficiently.Excellent teamwork and communication skills, enabling effective collaboration with cross-functional teams.Prior experience required in IT Service Management - Incident Management, Problem Management, Change Management, ITILStrong vendor management skills and performance turning required
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

**Position** **Overview**
This is a hands-on position and therefore requires an individual with the ability to coordinate and communicate on diverse projects while being a team player and ensuring an automation first mindset across our growing portfolio of services.
**Job** **Overview** **:**
In this role, you will be responsible for developing, supporting and maintaining automation and DevOps workflows within the Database Services organization. Our team works to ensure stability, security and efficiency within our various cloud services. We primarily partner with our organizations DBAs to assist with the creation and ongoing maintenance of our service offerings through various automation technologies including but not limited to Ansible, Terraform, and Python.
**Responsibilities** **:**
This role is responsible for working with the Automation and DevOps team to partner with Principals, DBAs and leaders to support the growth of our services.
Other key responsibilities include:
+ Independently analyze common gaps in automation across various database technologies, provide suggested tools and technologies to increase standardization that can be developed upon.
+ Develop reuseable automation patterns in both Ansible and Terraform which can be used across technology footprints.
+ Creation of reuseable Terraform modules for the deployment of various AWS and Azure resources with enterprise standards and best practices applied.
+ Review and develop policies, standards, and best practices for continuous improvement.
**Qualifications** **:**
**Education:**
+ Bachelor's degree or equivalent required.
**Experience:**
+ 3-6 years of experience
+ Bachelor's degree required
+ Working knowledge of RDBMS platforms: Oracle, SQL Server, UDB, DB2 z/OS, MongoDB, and PostgreSQL
+ Cloud experience including AWS EC2, Lambda, VPC, Aurora PostgreSQL, etc.
+ Maintain a positive attitude in high pressure situations, with good conflict management, problem solving and customer service skills
+ Ability to multi-task, adapt and address issues in a timely fashion in an agile environment
+ Ability work independently and communicate clearly across teams
+ Experience in Shell Scripting, Python, Ansible, Jenkins, GitHub Actions and Terraform
+ Excellent verbal and written communication skills
+ Understand the cross-functional interdependencies within and across IT communities.
+ Ability to work in a fast paced, quick-moving environment.
+ Adjust communication style based on target audience.
+ Ability to work off-hours.
**Skills:**
+ Strong written and verbal communication skills with the ability to interact with all levels of the organization
+ Strong interpersonal/relationship management skills
+ Familiarity with Shell Scripting, Python, Ansible and Terraform required, PowerShell is a plus
+ Familiarity with Amazon Web Services required, Microsoft Azure is a plus
+ Familiarity with developing strong working relationships across the organization while driving database security standardization solutions across multiple database platforms
+ Maintain a positive attitude in high pressure situations, with good conflict management, problem solving and customer service skills
**Must have skills:**
+ Terraform Development
+ DevOps Skills (Jenkins, Git, etc.)
+ AWS Cloud Experience (EC2, S3, VPC, FSX, RDS, etc.)
+ Ansible Playbook Development Experience
+ Python Knowledge
**Nice to have:**
+ Aurora PostgreSQL Experience
+ MongoDB Atlas Experience
+ Qlik Replciate Experience
+ Azure Experience is a plus
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

**INTRODUCTION TO EVERNORTH:**
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group's existing presence in India.
**About Evernorth Health Services:**
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
**About Cigna:**
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
**Position Overview**
**Job Title**
**Infrastructure Engineering Advisor - Enterprise Client Computing**
The Infrastructure Engineer Advisor will serve as a member of the Cigna Client Engineering team, providing operations and engineering support solutions in a Fortune 20 enterprise. This position will join a team of engineers responsible for product ownership and management of a wide variety of tools across the Cigna IT department. This includes collaboration with several different teams across Cigna IT, ultimately delivering an industry-leading colleague experience for Cigna employees and contractors.
**Job Overview:**
<>Perform troubleshooting and resolution of advanced technical problems handed off from lower-level support teams.Provide innovative technical solutions to unique and challenging problems within a large enterprise.Implement advanced technical solutions as designed and handed off from engineering teams.After-hours work may be required when implementing technical solutions for the enterprise.Participate in an on-call rotation with a number of other individuals to provide 24/7 operational coverage of the enterprise.Collaborate with other teams in the pursuit of large common goals within the greater enterprise.Able to understand interdependence between various disparate systems/environments and be able to evaluate issues and changes for potential impacts.
**Qualifications:**
**Education:**
<>Bachelor's degree in data science, Computer Science, Information Technology, or a related field Overall, 11-13 years of experience required
**Experience:**
<>Minimum of 5 years working in an enterprise IT environment.Bachelor's degree or equivalent experience a plus.Ability to work independently and as a part of a teamMust be self-motivated and a self-starterSuperior communication skills required when interacting with internal colleaguesShould possess the ability to adapt to new technologies in an ever-changing IT environmentAdvanced troubleshooting skills are a mustExperience with the agile methodology a plus
**Skills:**
<>Intermediate to advanced knowledge of one or more of the following:Windows desktop operating systemsMicrosoft Configuration Manger (SCCM) and/or Microsoft IntuneIndustry standard imaging practices, leveraging DISM, MDT or similarActive Directory and Group Policy design and implementationPowerShell, VBScript, JavaScript, or similarMicrosoft Azure implementationsMicrosoft SCORCH or similar other automation toolsTanium or similar enterprise management suitesFlexeraOne and Flexera AppPortal
**Equal Opportunity Statement:**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

**ABOUT EVERNORTH:**
Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don't, won't or can't.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
**Description**
The Enterprise Observability Systems Engineer will support, administer and operate enterprise observability solutions. Cigna is a multinational company and a leading global health services provider, dedicated to helping people improve their health, wellbeing and sense of security.
**Primary Responsibilities**
+ Support observability products and solutions, to include implementation, migrations, documentation and decommissioning
+ Conduct periodic reviews and rationalize installed products
+ Optimize and automate solutions to increase performance, availability and reduce cost
+ Integrate infrastructure components into existing monitoring products
+ Provide escalation support to engineering, operations and other staff
**Qualifications Required**
+ Minimum of 3 years of experience managing enterprise monitoring systems such as Spectrum, Network Node Manager, NetCool, TruSight, SolarWinds or Moogsoft
+ Minimum of 3 years supporting commercial and open-source products on Linux and Windows Experience with Linux systems administration required Experience with Windows required
+ In-depth knowledge using SNMP, MIBs and OIDs to collect observability data from infrastructure components
+ Experience desired with scripting and programming with Perl, Python or Powershell to leverage APIs
+ Experience desired with Postgres, MySQL, MS-SQL, Oracle or another similar DBMS
+ Basic knowledge of Wide and Local Area Networks
+ Basic knowledge of network protocols and applications including SYSLOG, RADIUS, DNS, DHCP, IPSec, NAT, ACLs
+ Experience in customer service and/or operations
+ Strong troubleshooting, documentation and communication abilities
+ Experience working on Agile SCRUM & KANBAN teams
**Education Required**
Four-year university degree or college diploma in a technical field such as Electrical Engineering, Computer Science or Information Systems required Or equivalent work experience.
**Location & Hours of Work**
Hybrid, 1PM - 10PM
**Equal Opportunity Statement**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

The Advisor role will report to the Azure Engineering team and will play a pivotal role within a high-performing team whose main objective is to ensure securing and enabling Azure Environment.
+ Azure Engineering team working to support two primary Azure Tenants
+ The candidate would be responsible for helping to secure and enable our Azure environment
+ Help accelerate application development on the platform
+ General Software development/scripting/Terraform
+ Maintain documentation for configurations, scripts, and processes for future reference.
+ Troubleshoot and resolve issues related to Azure platforms
+ Perform basic Azure scripting to optimize processes and workflows.
+ Familiar with various platforms like Azure DevOps, Azure WAF, Azure AKS, Azure App Gateway, Azure Policy, Azure VNET etc.
+ Documenting the best practices.
+ Strong written and verbal communication skills with the ability to interact with all levels of the organization.
+ Strong influencing/negotiation skills.
+ Strong interpersonal/relationship management skills.
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

As a Dynatrace Sr. Engineer (Infrastructure Engineering Advisor) for Cigna's Enterprise Application Performance and Synthetic Monitoring Team you'll provide operations, engineering, design and troubleshooting support for the teams on premise and SaaS based Monitoring products. You'll also be working with peers and customers gathering requirements, Configuring Monitoring, Platform Delivery and support. Assist with dashboards, reports, and knowledge objects. The role will require you to use your hands-on technical expertise with Dynatrace, Ansible, Python, Java and other developer tool sets to come up with solutions for technical and business problems. You should have a continuous learning and engineering mindset along with the ability to adapt new technologies to improve our Monitoring offerings.
- Support systems engineering lifecycle activities for Dynatrace deployments, including requirements gathering, design, testing, implementation, operations, and documentation.
- Lead troubleshooting efforts and identify root cause of problems across the enterprise Application Performance and Synthetic Monitoring environment.
- Work on and lead projects that drive continuous improvement, enhancements of products, services offerings, and governance.
- Coach and mentor customers and staff that may need technical assistance or guidance.
- Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
- Available On-Call 24x7 support on a rotational schedule.
Education:
- Any bachelor's degree
- Four-year university degree/college diploma or equivalent work experience in a technical field such as Electrical Engineering, Computer Science or Information Systems is required
Experience:
- 11-13 years of experience
- Experience authoring synthetic scripts using Selenium or Dynatrace (JSON), browser (byte code), infrastructure (OS metrics), DB (SQL) monitors.
- Experience with scripting and programming with Perl, Python, Java Script or PowerShell to leverage APIs
- Experience with Ansible and leveraging playbooks for task automation
- Experience with Postgres, MySQL, MS-SQL, Oracle or another similar DBMS
- Experience working on Agile SCRUM & KANBAN teams
- Experience with Automation design and delivery.
Skills:
- Strong experience instrumenting and monitoring cloud environments such as WebSphere, OpenShift, Tomcat, PCF, AWS or Azure
- Basic knowledge using SNMP, MIBs and OIDs to monitor infrastructure components
- Basic knowledge of Wide and Local Area Networks
- Basic knowledge of network protocols and applications including SYSLOG, DNS, DHCP, IPSec, NAT, TCP, UDP and ACLs
- Experience in customer service and/or operations
- Strong troubleshooting, documentation and communication abilities
- Demonstrated proficiency in scripting and programming languages (e.g., Python, PowerShell, Java, etc.) for custom Dynatrace app development.
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

**Infrastructure Engineering Advisor (Network Engineer - Operation and Reliability**
**ABOUT EVERNORTH:**
Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,
we solve the problems others don't, won't or can't.
Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.
We are always looking upward. And that starts with finding the right talent to help us get there.
**Section 1: Job Title**
Clearly state the position's title to convey the role and level of responsibility.
**Section 2: Position Overview**
Provide a concise summary of the position, its purpose, and its importance within the company.
**Position Overview**
This role helps support the operation and performance of Cigna's enterprise network - this includes but not limited to security operations, remote site operations and global network operations. This position will provide support on incidents in the environment and help with problem resolution for the network infrastructure within Enterprise. This position will ensure high quality service delivery through responsiveness to incidents, crisis management, and adherence to service levels and network improvement initiatives.
**Section 3: Responsibilities**
Clearly outline the primary duties and tasks associated with the role. Use action verbs (i.e., lead, drive, analyze, assess, research, etc.) to convey expectations.
**Responsibilities**
+ Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
+ Complete all service now tickets in the queues
+ Perform upgrades and refreshes as needed within the environment
+ Able to resolve vulnerabilities when notified of items with a vulnerability
+ Able to provide audit information as requested
+ Provide technical support on incident calls as needed
+ Accurately log and document all information in the network infrastructure
+ Perform investigation and triage for alerts and events
+ Troubleshoot complex/multitier issues within the network infrastructure
+ Perform escalation of incidents to higher tier support groups, vendors, and other support staff
+ Perform monitoring and event management support for the entire network infrastructure
+ Accurately log and document all changes/incidents in Service Now ticketing system
+ Identify opportunities for improvement in the monitoring and event management tools and processes
+ Provide planning and vendor oversight for network change activity
+ Report key performance metrics to management
**Section 4: Qualifications**
Specify the skills, experience, and education required for the role. Differentiate between the "must-haves" and "nice-to-haves".
**Required skills** : List the specific skills required for the job, including technical, leadership skills, and any industry-specific skills.
**Required Experience** : Clearly state any mandatory requirements, such as formal education, certifications, licenses, or specific years of experience.
**Desired Experience** : List any "nice-to-have" experience, including industry experience, exposure to specific technologies, certifications, etc.
**Qualifications**
**Required Skills:**
+ Strong written and verbal communication skills with the ability to interact with all levels of the organization.
+ Strong interpersonal skills.
+ Strong time and project management skills.
+ Familiarity with the following technologies - Cisco networking (SDWAN, LAN, WLAN)
+ Familiarity with network troubleshooting tools/technologies - Wireshark, tcpdump, SNMP, syslog, NetFlow.
**Required Experience & Education:**
+ 11-13 years of experience in Networking
+ Proven experience with support and operations of large-scale enterprise networks
+ College degree (Bachelor) in related technical/business areas or equivalent work experience.
+ Industry certifications such as CCNA and CCNP.
**Desired Experience: **
+ Experience with Cisco ACI
+ Experience with F5 load balancers
+ Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
+ Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
+ Experience with Python and other scripting tools
+ Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
+ Highly self-motivated and directed
+ Strong organizational skills
+ Keen attention to detail
+ Strong customer service orientation
**Location & Hours of Work**
(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)
**Equal Opportunity Statement**
_Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations._
**About Evernorth Health Services**
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.