4 Insurance Director jobs in India
Director / Senior Director - Insurance Operations Management
Posted 5 days ago
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Job Description
Marsh McLennan Agency (MMA) is seeking candidates for the following position based in the Mumbai / Pune office:
This is a hybrid role that has a requirement of working at least three days a week in the office.
Director / Sr. Director - Insurance Operations Management
What can you expect?
Your key role will be to implement MMA operations strategy within your area of operation. To ensure a value-added experience to MMA stakeholders by partnering and influencing them on business and day-to-day operational issues and expectations.
This position manages experienced professionals who exercise latitude and independence in managing day-to-day Operations. The role-holder acts as the most senior location leader and decision-maker for the Delivery teams, with focus on
- Ownership of the employee proposition, working with HR and people managers on location
- Driving on engagement and continuous improvement in partnership with Learning & Development
- Strategy and execution of transition of work to the center to support growth objectives
- Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators (e.g. revenue growth, client satisfaction, operational efficiency and colleague retention)
- Sets the tone and drives productivity across, in the interest of all objectives and deliverables. This position will be responsible to deliver superior service to the clients / stakeholders by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk
- Span – Currently 130+, expecting growth.
Incumbent should be ok with flexible shifts. The team currently does 2:30pm-11:30pm IST.
We will count on you to:
Service Quality & Delivery:
- Stakeholder relationship management
- Ongoing operations management and governance (reviews; metrics
- Maps clients’ requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices.
- Create & implement workflows to facilitate structured support in all areas and issues.
- Decide Service Level Agreement (SLA) and gets the same approved by the client.
- Process re- engineering/ redefine efficiency and effective management.
- Strategic planning- Develops and manage strategic initiatives to include design of corresponding values and strategic vision and adapts to a changing strategic direction and/or changing resource allocation decisions or developments.
- Work /process standardization.
- Monitor, manage & mitigate client service issues & business risks.
- Developing, implementing, and transitioning processes in line with the guidelines specified by the client
- Process re-engineering/ redefining efficiency and effective management
Thought Leadership:
- Creates and communicates a compelling & aligned vision
- Works proactively with Executive Leadership to continuously strengthen Delivery value proposition.
- Leadership/ Colleague Engagement and Development
- Responsible for developing and coaching colleagues (including succession planning).
- Promotes a performance culture and environment where colleagues are encouraged to continuously learn, develop skills, innovate and build their careers.
- Oversees workforce management and manages talent towards stronger operational effectiveness
Financial Management
- Manage business capacity optimally and drive operational scalability. Identify, implement and utilize leading financial and operational performance indicators.
- Manage the budgets and forecasts
Process Transition/ Enhancement/ Transformation
- Monitor the overall functioning of processes, identify improvement areas, and implement adequate measures to maximize customer satisfaction level.
- Map clients’ requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices.
- Create & implement workflows to facilitate structured support in all areas and issues.
- Decide Service Level Agreement (SLA) and get the same approved by the client.
- Recommend, generate, execute process improvement ideas through system changes.
- Process re- engineering/ redefining efficiency and effective management.
Note: Applicants should be flexible working in shifts
What you need to have?
- Graduation / post-graduation in any stream
- Minimum of 18+ years’ experience in a large professional organization in Insurance domain
- Deep understanding of Healthcare operations and shared services environment, with a focus on volume-based workflow and data management.
- Extensive experience in leading organizational change.
- Excellent communication skills with superior face-to-face presentation skills
- Ability to lead others in a global environment, what includes highest standard of people management skills.
- Ability to convey an operational mindset and approach to a business-focused environment.
- Team player who has experience of building effective relationships at all levels
- Good understanding of data management best practices and process engineering designs for efficient delivery
- Strong negotiation skills.
- Budgeting and finance acumen
- General knowledge on process transition methodology
- Strategic thinking
- Ownership of the employee proposition, working with HR and people managers on location
- Driving on engagement and continuous improvement in partnership with L&D
- Strategy and execution of transition of work to the centre to support growth objectives.
- Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators including financials
- Data-driven decision making
- Problem-solving skills – proactive in identifying issues and implementing solutions in a fast-paced environment
- Global Stakeholder management – building relationships and trust with MMA leadership
- Demonstrate collaboration cross-department/operating company
What makes you stand out?
- Well-developed skills and the demonstrated ability to work in a globally matrixed and significantly multi-geography, multi-cultural offshore service delivery environment
- Exceptional Communication Skills
- Strong Business acumen
- Executive presence that conveys composure and confidence in all situations
- Strong analytical, research and problem-solving skills, attention to details
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being
Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $24 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com , or follow us on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Director of Insurance Product Development
Posted 12 days ago
Job Viewed
Job Description
Responsibilities:
- Lead the development and management of innovative insurance products across various lines of business.
- Conduct comprehensive market research and competitive analysis to identify new product opportunities.
- Define product strategies, roadmaps, and business cases in alignment with company objectives.
- Oversee the end-to-end product development lifecycle, from ideation to launch and post-launch analysis.
- Collaborate closely with actuarial teams to develop pricing structures, reserving methodologies, and financial projections.
- Work with underwriting teams to establish risk appetite, guidelines, and operational processes.
- Partner with sales and marketing teams to develop go-to-market strategies and product positioning.
- Engage with technology and operations teams to ensure efficient product delivery and support.
- Ensure product compliance with all relevant regulations and legal requirements.
- Monitor product performance, profitability, and customer feedback, making necessary adjustments.
- Manage product lifecycle, including product enhancements and discontinuation.
- Mentor and develop a high-performing product development team.
- Stay abreast of industry trends, emerging technologies, and regulatory changes impacting the insurance sector.
- Foster strong relationships with key internal and external stakeholders.
- Present product strategies and performance updates to senior leadership.
Qualifications:
- Bachelor's degree in Business Administration, Finance, Insurance, or a related field. MBA or advanced degree is a plus.
- Minimum 10 years of experience in the insurance industry, with a significant focus on product development and management.
- Proven track record of successfully launching and managing profitable insurance products.
- Deep understanding of various insurance lines (e.g., life, health, property & casualty).
- Strong knowledge of actuarial principles, underwriting practices, and regulatory frameworks.
- Excellent strategic thinking, market analysis, and business acumen.
- Exceptional leadership, communication, and interpersonal skills.
- Demonstrated ability to manage cross-functional teams and influence stakeholders.
- Experience with product management tools and methodologies.
- Ability to thrive in a fully remote work environment.
- Strong understanding of technology trends impacting the insurance industry (InsurTech).
- Proven ability to translate complex concepts into clear and actionable plans.
Search Terms:
Insurance Product Manager, Product Development Lead, Actuarial Specialist, Underwriting Director, InsurTech Innovator
Senior Claims Director - Auto Insurance
Posted 22 days ago
Job Viewed
Job Description
- Develop and implement strategic plans for the auto claims department.
- Oversee the day-to-day operations of the auto claims division, ensuring efficiency and quality.
- Manage and mentor a team of claims managers and adjusters.
- Establish and maintain claims handling best practices and procedures.
- Ensure compliance with all state and federal insurance regulations.
- Monitor claims trends, analyze data, and identify opportunities for improvement.
- Develop and manage the claims department budget.
- Implement strategies to control claim costs and minimize losses.
- Oversee the investigation and resolution of complex and high-value claims.
- Develop and maintain strong relationships with external partners, including repair facilities and legal counsel.
- Champion a culture of customer service and ethical claims handling.
- Drive initiatives related to fraud detection and prevention.
Qualifications:
- Minimum of 10 years of progressive leadership experience in auto insurance claims management.
- In-depth knowledge of auto insurance products, claims processes, and regulatory environments.
- Proven experience in strategic planning, financial management, and operational leadership.
- Strong understanding of claims analytics, fraud detection, and risk management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage large teams and complex operations.
- Relevant insurance designations (e.g., AIC, CPCU) are highly desirable.
- Bachelor's degree in Business Administration, Finance, or a related field.
- Master's degree is a plus.
This is a premier opportunity for a seasoned insurance leader to shape the future of auto claims. Join our client's executive team and contribute to their continued success and reputation for excellence. We are an equal opportunity employer.
Lead Risk Management Specialist - Financial Insurance
Posted 20 days ago
Job Viewed
Job Description
The Lead Risk Management Specialist will be responsible for developing and implementing comprehensive risk management strategies, policies, and procedures. You will lead a team of risk analysts, conduct regular risk assessments, and collaborate with various departments to embed a strong risk-aware culture throughout the company. This position requires a deep understanding of insurance operations and regulatory requirements.
Key responsibilities include:
- Developing, implementing, and maintaining the company's enterprise risk management (ERM) framework.
- Identifying, assessing, and prioritizing key risks facing the organization, including operational, financial, strategic, and compliance risks.
- Designing and executing risk mitigation plans and monitoring their effectiveness.
- Leading and mentoring a team of risk management professionals.
- Conducting internal audits and control assessments to ensure compliance with policies and regulations.
- Preparing detailed risk reports and presentations for senior management and the board of directors.
- Collaborating with internal audit, compliance, and legal departments to ensure a cohesive approach to risk management.
- Staying current with industry best practices, regulatory changes, and emerging risk trends in the insurance sector.
- Developing and delivering risk management training programs to employees across the organization.
- Facilitating risk workshops and contributing to strategic planning processes.
The ideal candidate will possess a strong analytical mindset, exceptional leadership skills, and extensive experience in risk management, preferably within the financial services or insurance industry. Essential qualifications include:
- Master's degree in Finance, Risk Management, Business Administration, or a related field.
- Minimum of 8 years of experience in risk management, with at least 3 years in a leadership or supervisory role.
- Proven experience in developing and implementing ERM frameworks.
- In-depth knowledge of insurance products, operations, and regulatory landscapes.
- Strong understanding of risk assessment methodologies, control design, and audit processes.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, presentation, and interpersonal skills.
- Experience with risk management software and tools is a plus.
- Professional certifications such as CRISC, FRM, or PRM are highly desirable.
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