115 Insurance jobs in Ahmedabad

Company Name IMS People Possible (Interactive Manpower Solutions Pvt. Ltd.)

Job Title -Associate Recruiter/ Recruiter

Division ORS US

Shift Timings US Shift (06:30 PM 3:30AM) (07:30 PM – 04:30 AM)

Job Location - Ahmedabad (Work from Office On - Site)

Role & responsibilities

• Sourcing, screening, interviewing, and evaluating candidates.
• Fostering long-term relationships with candidates
• Reviewing and understanding job requirements
• Reviewing applicants to verify if position requirements are met
• Researching new technologies.
• Maintaining the database
• Preparing and sending daily recruiting reports to the team manager
• Handling clients and conference calls

Qualifications, Experience & Required Skills

• Graduate in any discipline
• 0 to 1 year
• Good verbal and written communication skills
• Good interpersonal skill
• Good knowledge of MS Office and proficiency using the internet and social media channels
• Recruiting and sourcing skills
• Negotiation and selling skills
• Spanish Language

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Position Title: Voice Process Associate

Experience: 6 months to 1 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus

• Lead the development and implementation of actuarial models for pricing, reserving, and financial projections for life insurance products.
• Perform complex actuarial analyses, including experience studies, profitability studies, and valuation.
• Ensure compliance with all relevant actuarial standards, regulations, and statutory requirements.
• Collaborate with product development teams on the design and pricing of new life insurance products.
• Mentor and guide junior actuarial analysts, fostering their technical and professional growth.
• Present complex actuarial findings and recommendations to senior management and other departments.
• Develop and maintain strong working relationships with cross-functional teams, including underwriting, finance, and IT.
• Identify opportunities for process improvements and automation within the actuarial function.
• Stay current with industry trends, emerging risks, and new actuarial techniques.
• Contribute to the overall strategic direction of the actuarial department.

• Bachelor's degree in Actuarial Science, Mathematics, Statistics, or a related quantitative field.
• 5+ years of actuarial experience in the life insurance sector.
• Progress towards or completion of actuarial designations (e.g., Fellow of the Actuarial Society of India (FASI), Society of Actuaries (FSA), Casualty Actuarial Society (FCAS)).
• Strong knowledge of life insurance products, policy features, and actuarial principles.
• Proficiency in actuarial modeling software (e.g., Prophet, AXIS, RAFM) and statistical analysis tools.
• Excellent analytical, quantitative, and problem-solving skills.
• Strong communication and presentation skills, with the ability to explain technical concepts clearly.
• Demonstrated leadership potential and experience mentoring junior staff.
• Ability to work independently and effectively manage time in a fully remote environment.
• High level of accuracy and attention to detail.

• Analyze complex insurance applications for various lines of business, including property, casualty, and specialty risks.
• Assess the financial stability, creditworthiness, and potential risks associated with applicants.
• Determine appropriate premium rates, coverage limits, and policy terms and conditions based on risk assessments.
• Collaborate with sales teams and brokers to understand client needs and market trends.
• Develop and implement underwriting guidelines and best practices to ensure compliance and profitability.
• Monitor the performance of existing policies and make recommendations for adjustments or renewals.
• Stay abreast of industry regulations, market changes, and emerging risks.
• Provide guidance and mentorship to junior underwriters.
• Utilize underwriting software and databases to manage and process applications efficiently.
• Prepare detailed reports and presentations for management on underwriting performance and risk profiles.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field. A Master's degree or professional designations (e.g., CPCU, ARM) is highly desirable.
• Minimum of 5-7 years of experience in insurance underwriting, with a proven track record in risk assessment and analysis.
• Strong understanding of insurance principles, products, and regulatory requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in underwriting software and MS Office Suite.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Attention to detail and a commitment to accuracy.

• Investigate insurance claims by gathering information, interviewing claimants and witnesses, and reviewing policy documents.
• Evaluate the extent of liability and damages, determining coverage under applicable policies.
• Negotiate settlements with claimants, policyholders, and legal representatives in a fair and objective manner.
• Prepare detailed claim reports, documenting findings, settlement recommendations, and case progress.
• Manage a caseload of diverse insurance claims, ensuring efficient and timely resolution.
• Interpret and apply insurance policies, laws, and regulations to claim investigations.
• Maintain accurate and up-to-date records of all claim activities and communications within the claims management system.
• Collaborate with internal departments, legal counsel, and external service providers as needed.
• Identify potential instances of fraud and escalate them for further investigation.
• Provide exceptional customer service to policyholders throughout the claims process.

• Bachelor's degree in Business, Finance, Law, or a related field.
• Minimum of 5 years of experience as an insurance claims adjuster, with a focus on property & casualty or similar lines.
• Proven ability to investigate, evaluate, and negotiate insurance claims effectively.
• In-depth knowledge of insurance policies, claims procedures, and relevant legal and regulatory frameworks.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Ability to manage a high volume of claims independently and prioritize tasks effectively.
• Commitment to ethical conduct and professional integrity.
• Relevant insurance certifications or licenses are highly desirable.

• Evaluating and underwriting complex risks for specialty insurance lines.
• Developing and implementing effective underwriting strategies and guidelines.
• Pricing policies accurately to ensure profitability and competitive positioning.
• Building and maintaining strong relationships with brokers and agents.
• Mentoring and guiding junior underwriters, providing technical expertise and training.
• Monitoring market trends and competitor activities to inform underwriting decisions.
• Analyzing loss data and making recommendations for risk management strategies.
• Collaborating with claims, product development, and actuarial teams.
• Ensuring compliance with all regulatory requirements and company policies.
• Utilizing underwriting systems and technology to improve efficiency and accuracy.
• Contributing to the development of new specialty insurance products.
• Presenting underwriting results and insights to senior management.

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 7 years of experience in commercial or specialty insurance underwriting.
• Proven track record of successful underwriting, profitability, and risk management.
• In-depth knowledge of one or more specialty insurance lines (e.g., Professional Liability, Cyber, Marine, Construction).
• Strong analytical, financial, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and motivate a remote team effectively.
• Proficiency in underwriting software and data analysis tools.
• Professional designations such as AU, CIC, CPCU are highly desirable.
• Demonstrated ability to work independently and manage a demanding workload in a remote setting.

• Respond to customer inquiries and provide technical assistance via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical issues related to our products and services.
• Guide customers through product features, setup, and usage.
• Escalate unresolved issues to appropriate technical teams, ensuring thorough documentation.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Educate customers on product functionalities and best practices.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Adhere to company service standards and strive for first-contact resolution.
• Contribute to building a positive and supportive customer service environment.
• Participate in ongoing training to stay updated on product knowledge and support procedures.

• High school diploma or equivalent; further technical certification is a plus.
• Previous experience in customer service or technical support is highly desirable.
• Strong understanding of basic computer hardware, software, and internet connectivity.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively.
• Proficiency in using computers and various software applications.
• Ability to learn quickly and adapt to new technologies.
• Team player with a positive attitude.
• Fluency in English and Gujarati is advantageous.