266 Integration Manager jobs in India

Our client is seeking a seasoned Lead Project Integration Manager to orchestrate complex projects within their dynamic organization, based in **Delhi, Delhi, IN**. This senior role demands exceptional leadership, strategic planning capabilities, and a proven ability to manage diverse project portfolios from initiation through to successful completion. You will be responsible for overseeing multiple interdependencies between various project streams, ensuring alignment with overarching business objectives. Key duties include developing and implementing robust project management frameworks, identifying and mitigating risks, managing stakeholder expectations, and fostering collaboration across different departments and external partners. The ideal candidate will possess extensive experience in leading large-scale projects, a strong understanding of project lifecycle management, and expertise in various project management methodologies (e.g., Agile, Waterfall). You will be adept at resource allocation, budget management, and performance tracking, ensuring projects are delivered on time, within scope, and to the highest quality standards. This role requires excellent communication, negotiation, and problem-solving skills, with the ability to influence and guide teams towards common goals. You will be responsible for defining project governance structures, establishing clear reporting mechanisms, and ensuring effective communication channels are maintained throughout the project lifecycle. The Lead Project Integration Manager will also play a crucial role in process improvement initiatives, identifying opportunities to enhance project delivery efficiency and effectiveness. Mentoring junior project managers and contributing to the development of the project management practice within the company are also integral aspects of this position. If you are a results-oriented leader with a passion for driving successful project outcomes and thrive in a challenging, collaborative environment, this is an exceptional opportunity to make a significant impact.

About GrayQuest

GrayQuest is a rapidly growing FinTech company in the Indian education ecosystem. We specialize in providing EMIs for the $100B+ education market, offering zero-cost installments with insurance and reward benefits. Currently, we work with over 5,000 educational institutions , including the top 10 school chains in the country, who trust us to power their fee payments through convenient monthly installments.

Backed by leading investors and seasoned fintech visionaries, we are a Series B start-up with a strong reputation in the financial ecosystem. Our funding is driven by industry leaders such as Kunal Shah & Miten Sampat (CRED), Nitin Gupta (UNI), Sumit Maniyar (Rupeek), and Sujeet Kumar (Udaan), who inspire our journey of growth and innovation.

With partnerships across 5,000+ premier educational institutions nationwide , we’ve established ourselves as a trusted name in education-focused financial services.

About the Role

GrayQuest is looking for an Integration Manager to drive our ERP integration strategy and execution. The role demands a strong understanding of technology, deep knowledge of GrayQuest’s product, and the ability to solutionize ERP-specific workflows. You will act as the bridge between ERP developers, internal product & engineering teams, and business stakeholders to ensure seamless partner flows.

Key Responsibilities:

Technology Understanding & Communication

• Understand ERP integration technologies and communicate implementation details effectively with ERP developers.
• Translate complex technical workflows into clear requirements for both ERP partners and internal teams.

Product Understanding & Solutioning

• Gain deep knowledge of GrayQuest’s product, payment flows, and operational nuances.
• Map product features into ERP workflows and design solutions tailored to ERP partner requirements.
• Create reusable ERP integration playbooks for faster and standardized deployments.

Cross-Functional Collaboration

• Ideate solutions for ERP-specific challenges and validate them with internal Product and Engineering teams.
• Act as the single point of contact between ERP partners and GrayQuest during the integration lifecycle.
• Support ERP partners during implementation, testing, and troubleshooting to ensure smooth go-lives.

Integration Flow Ownership

• Manage the end-to-end ERP partner integration lifecycle – from requirement gathering to execution and post-go-live support.
• Ensure integration flows are seamless, compliant, and aligned with GrayQuest’s product architecture.
• Continuously monitor, optimize, and enhance ERP partner integrations.

Key Skills & Qualifications

• Experience : 3+ years in ERP integrations, technical consulting, or solutioning roles.
• Technology Skills : Strong understanding of APIs, Webhooks, and other integration workflows.
• Product Solutioning : Ability to understand GrayQuest’s product flows and customize them for ERP partner requirements.
• Collaboration Skills : Excellent communication and stakeholder management skills to work with ERP developers, internal engineering, and product teams.

Company Description
Working at Allegis Global Solutions (AGS) is more than just a job. It's a career. It's a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that's designed to harness human enterprise, you design a workforce that's built for impact.
At AGS, we help companies all over the world transform their people into a competitive advantage. It's not about filling seats. It's about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.
With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients' organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model.
We also represent over 100 countries and speak dozens of languages. So as you're building relationships and doing your job, you'll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.
Job Description
We are seeking a talented Implementation Manager to join our dynamic team in Bengaluru, India. In this crucial role, you will be responsible for overseeing the successful implementation of our solutions, ensuring seamless integration and maximum value for our clients.
+ Lead and manage implementation projects from initiation to completion, ensuring on-time and within-budget delivery
+ Develop comprehensive implementation strategies and project plans tailored to each client's needs
+ Collaborate with cross-functional teams to define project scope, timelines, and deliverables
+ Identify and mitigate potential risks throughout the implementation lifecycle
+ Conduct regular status meetings and provide updates to stakeholders and senior management
+ Optimize implementation processes to enhance efficiency and scalability
+ Analyze project data to identify trends and opportunities for improvement
+ Ensure adherence to quality standards and industry best practices throughout the implementation process
+ Foster strong relationships with clients to facilitate smooth project execution and high customer satisfaction
+ Mentor and guide junior team members in implementation best practices
Qualifications
+ Bachelor's degree in Business, Computer Science, or a related field
+ 5+ years of experience in implementation management, preferably in software or technology implementations
+ Strong proficiency in project management methodologies, tools, and Agile frameworks
+ Demonstrated ability to manage complex projects, stakeholder expectations, and risk mitigation
+ Excellent knowledge of implementation best practices and change management techniques
+ Advanced skills in data analysis and process optimization
+ Technical proficiency in relevant software and systems used in implementation projects
+ Exceptional leadership, communication, and problem-solving skills
+ Strong client relationship management abilities
+ Keen attention to detail and excellent organizational skills
+ In-depth knowledge of industry-specific best practices and regulations
+ Ability to work effectively in a fast-paced, dynamic environment
+ Willingness to travel as required for on-site implementations
+ Project Management Professional (PMP) certification is a plus
Additional Information
As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance**
**Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.**
**Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.**
**Define and** **maintain** **regional implementation strategies in collaboration with other regional leaders**
**Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.**
**Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.**
**Identify** **potential risks in the implementation process and develop mitigation strategies.**
**Track and report on key performance indicators (KPIs) related to** **implementation** **projects and team performance.**
**Qualification:**
**8+ years of experience in enterprise software deployment management and/or implementation.**
**5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.**
**Proven** **track record** **in leading complex implementation projects, preferably in** **CCaaS** **,** **UCaaS** **, or** **CPaaS** **environments.**
**Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).**
**Proficiency** **in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).**
**Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.**
**Development** **experience with Groovy, JavaScript, and/or scripting for integrations is a plus.**
**Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.**
**Excellent written and verbal communication skills; highly competent and confident presenter.**
**Strong leadership, mentoring, and client-facing communication skills.**
**Ability to manage multiple complex projects in a fast-paced, dynamic environment.**
**Business** **proficiency** **in** **English is mandatory.**
**Bachelor's degree in Computer Science** **, Engineering, Business, or a related field; advanced degree preferred.**
**A bachelor's or master's degree in engineering/design or a related field.**
**Relevant certifications in project management or software implementation are** **advantageous** **.**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
**Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance**
**Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.**
**Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.**
**Define and** **maintain** **regional implementation strategies in collaboration with other regional leaders**
**Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.**
**Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.**
**Identify** **potential risks in the implementation process and develop mitigation strategies.**
**Track and report on key performance indicators (KPIs) related to** **implementation** **projects and team performance.**
**Qualification:**
**8+ years of experience in enterprise software deployment management and/or implementation.**
**5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.**
**Proven** **track record** **in leading complex implementation projects, preferably in** **CCaaS** **,** **UCaaS** **, or** **CPaaS** **environments.**
**Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).**
**Proficiency** **in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).**
**Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.**
**Development** **experience with Groovy, JavaScript, and/or scripting for integrations is a plus.**
**Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.**
**Excellent written and verbal communication skills; highly competent and confident presenter.**
**Strong leadership, mentoring, and client-facing communication skills.**
**Ability to manage multiple complex projects in a fast-paced, dynamic environment.**
**Business** **proficiency** **in** **English is mandatory.**
**Bachelor's degree in Computer Science** **, Engineering, Business, or a related field; advanced degree preferred.**
**A bachelor's or master's degree in engineering/design or a related field.**
**Relevant certifications in project management or software implementation are** **advantageous** **.**
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
**Job Description**
+ Manage and mentor a team of implementation consultants, fostering professional growth and ensuring high performance.
+ Oversee multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and meet quality standards.
+ Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
+ Define and maintain regional implementation strategies in collaboration with other regional leaders.
+ Develop and implement best practices, methodologies, and tools to enhance the efficiency and effectiveness of the implementation process.
+ Work closely with sales, product, and customer success teams to ensure seamless transitions and alignments.
+ Identify potential risks in the implementation process and develop mitigation strategies.
+ Track and report on key performance indicators (KPIs) related to implementation projects and team performance. **Qualification:**
+ 8+ years of experience in enterprise software deployment management and/or implementation.
+ 5+ years of experience in deploying Voice and Non-Voice Contact Center applications such as Genesys Engage, Amazon Connect, Cisco Webex Contact Center, RingCentral, or similar platforms.
+ Proven track record in leading complex implementation projects, preferably in CCaaS, UCaaS, or CPaaS environments.
+ Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure (ACD, IVR, CTI, Dialer, SBC).
+ Proficiency in platform configuration, system architecture, API integrations, and VoIP troubleshooting tools (e.g., Wireshark).
+ Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
+ Development experience with Groovy, JavaScript, and/or scripting for integrations is a plus.
+ Strong technical background with a deep understanding of software development life cycles, web technologies, and web development processes.
+ Excellent written and verbal communication skills; highly competent and confident presenter.
+ Strong leadership, mentoring, and client-facing communication skills.
+ Ability to manage multiple complex projects in a fast-paced, dynamic environment.
+ Business proficiencyin English is mandatory.
+ Bachelor's degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
+ A bachelor's or master's degree in engineering/design or a related field.
+ Relevant certifications in project management or software implementation are advantageous.
**We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
+ Lead a new category of enterprise software that we call Unified-CXM.
+ Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
+ Create a culture of customer obsession, with trust, teamwork and accountability.
**We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.
**We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here ( .
To learn more about all-things-Sprinklr, visit our candidate resource hub here ( .
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
**We focus on our mission:** We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
**We invest in our people:** At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
**EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. 
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
**Warning about Recruiting Scams:** Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review ( the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
External Field
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .