2,407 Internal Communications Manager jobs in India

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Digital Transformation (LDT)

We are seeking an experienced, skilled, and dynamic professional to join our LDT team. This role is a unique blend of business analysis, internal communications, and change management—ideal for someone who can translate complex data and digital concepts (Lean, AI, Gen AI, Agentic AI) into clear, actionable insights and compelling communication formats. The individual will play a pivotal role in analyzing business data, driving tool adoption, and shaping communication strategies to influence leadership and employees alike.

Responsibilities:

· Analyze large datasets using advanced statistical methods and tools, and build reports, dashboards, and executive summaries to present insights and recommendations

· Apply knowledge of data modeling, statistical analysis, and basic machine learning to interpret trends and patterns

· Develop and deliver high-quality content across multiple formats—emailers, newsletters, intranet posts, video scripts, presentations, playbooks, SOPs, FAQs, dashboards, and executive decks

· Write, edit, and proofread communication for org-wide announcements, leadership notes, and campaigns, ensuring clarity, consistency, and alignment with brand voice

· Collaborate with business analysts, product owners, and functional leaders to create SOPs, playbooks, and process documentation

· Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design, and Technology) to align messaging and ensure cohesive communication delivery.

· Act as a point of escalation for communication-related queries and ensure timely resolution.

· Drive Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption

Qualifications we seek in you

Minimum Qualifications / Skills

· Bachelor's degree in Communications, Analytics, Statistics, Digital Transformation, or related discipline.

· Proven experience as a Business Analyst, Communications Specialist, or Change Management professional.

· Strong knowledge of data analysis, data modeling, and statistical techniques.

· Demonstrated experience in delivering internal communication campaigns (leadership notes, SOPs, playbooks, whitepapers, executive decks).

· Proficiency in Microsoft Excel, PowerPoint, and collaboration platforms (MS Teams, SharePoint).

Preferred Qualifications/ Skills

· Strong analytical and problem-solving mindset with the ability to simplify complex insights.

· Excellent writing, storytelling, and communication skills.

· Exposure to Lean practices and digital transformation programs, with understanding of AI/Gen AI/Agentic AI.

· Familiarity with adoption frameworks and change management practices.

· Passion for emerging technologies and digital-first transformation.

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Key Responsibilities

• Build and execute internal communication strategies to enhance corporate reputation.
• Manage employee engagement events and ensure consistent storytelling across platforms.
• Collaborate with HR to drive employer branding and highlight business milestones.
• Create and edit content for newsletters, digital platforms, and social media.
• Partner with agencies for creative, social media, and event management.
• Track and report the impact of communication initiatives.

Key Requirements

• 8+ years of experience in internal/corporate communications.
• Masters degree in Marketing, Communications, Journalism, or related field.
• Excellent written and spoken English; strong storytelling ability.
• Hands-on experience with digital tools, social media, and MS Office.
• Strong interpersonal skills with proven event management experience.
• Creative, tech-savvy, and able to manage multiple projects effectively.

Key responsibilities:

• Support local internal communications:

• Develop and execute internal communication plans tailored to the India region.

• Partner with local HR, business leaders and site teams to drive employee engagement and awareness of key initiatives.

• Coordinate and support local events, campaigns and announcements.

• Contribute to global communications programs:

• Collaborate with global communications leads on enterprise-wide initiatives.

• Adapt global messaging for local relevance and ensure timely delivery across appropriate channels.

• Content creation and editing:

• Draft, edit and proofread internal communications content including emails, newsletters, intranet posts and presentations.

• Ensure clarity, consistency and alignment with brand tone and messaging guidelines.

• Channel management:

• Help manage internal communication channels such as intranet, email newsletters, digital signage and collaboration platforms.

• Monitor engagement metrics and recommend improvements.

• Collaboration and alignment:

• Work closely with internal stakeholders including HR, IT, Facilities and Operations to gather content and align messaging.

• Ensure all communications are aligned with the broader internal communications strategy and brand voice.

• Project support:

• Assist in the planning and execution of internal campaigns and initiatives.

• Provide logistical and content support for town halls, leadership messages and employee engagement activities.

Qualifications:

• 8 to 12 years of experience in internal or corporate communications, preferably in a global or regional role.
• Excellent command of written and spoken English, with the ability to tailor messaging for diverse audiences.
• Strong writing, editing and storytelling skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Experience working with cross-functional and cross-cultural teams.
• Familiarity with internal communication tools and platforms from the Microsoft suite (e.g., SharePoint, Teams, Outlook, Yammer).
• A proactive, collaborative and detail-oriented mindset.

• Develop and implement internal communication strategies to support business objectives.
• Create and manage content for various internal communication channels (intranet, newsletters, emails, town halls).
• Write and edit engaging internal announcements, articles, and updates.
• Plan and execute employee engagement campaigns and initiatives.
• Support leadership in crafting and delivering key messages.
• Manage and update the company intranet and other digital communication platforms.
• Facilitate effective communication during organizational changes and crises.
• Measure the effectiveness of internal communication efforts and adjust strategies as needed.
• Foster a positive and transparent communication environment.
• Collaborate with HR, Marketing, and other departments to ensure message alignment.

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
• Minimum of 6 years of experience in internal communications.
• Proven experience in developing and executing effective internal communication strategies.
• Excellent writing, editing, and proofreading skills.
• Experience managing digital communication platforms and social tools.
• Strong understanding of employee engagement principles and best practices.
• Ability to work independently and manage multiple projects in a remote setting.
• Excellent interpersonal and stakeholder management skills.
• Experience with change management and crisis communications is a plus.
• Proficiency in communication analytics and reporting tools.

About the Role:

As an Assistant Manager, Internal & Brand Communications at Cleartrip, you will play a pivotal role in shaping our narrative, both within our vibrant organization and to the wider world. This dual-focused position is key to ensuring our internal teams are connected, informed, and inspired, while simultaneously amplifying Cleartrip's innovative spirit and customer-centric brand story across various platforms. You'll be at the intersection of our rapid growth and our commitment to transforming travel through tech and making every trip planning joyful.

About the team

You'll join a dynamic and agile Communications team, a central hub that champions Cleartrip's vision of making travel simple, accessible and joyful. We're a lean, high-impact group that thrives on curiosity, smart innovation, and a collaborative spirit. Working closely with leadership, key BU's, and HR, we're responsible for crafting compelling messages and planning & executing flagship events that resonate, celebrate our achievements, and navigate our exciting journey as a challenger and a disruptor in the online travel industry.

You are Responsible for

Internal Communications Strategy & Execution:

• Develop and implement engaging internal communication plans that keep all employees informed about company strategy, key initiatives, product launches, and cultural milestones.
• Draft and edit company-wide announcements, newsletters, leadership messages, and intranet content, ensuring clarity, consistency, and alignment with Cleartrip's voice.
• Support executive communications, preparing presentations, talking points, and internal messaging for leadership.
• Drive employee engagement initiatives through creative communication campaigns and platforms.
• Support and promote Flipkart group wide flagship events within the Cleartrip ecosystem

Brand Communications & Storytelling:

• Collaborate with the Brand and Marketing teams to ensure internal messaging aligns seamlessly with external brand narratives and campaigns.
• Assist in crafting compelling brand stories, press releases, media pitches, and content for corporate social media channels (e.G., LinkedIn), highlighting Cleartrip's innovations, partnerships, and impact.
• Monitor media coverage and industry trends, identifying opportunities to enhance Cleartrip's brand visibility and reputation.
• Support PR efforts, including media relations and content development for external audiences.

Content Creation & Management:

• Create high-quality written and visual content across various formats (e.G., articles, videos, infographics, presentations) for both internal and external use.
• Manage content calendars and ensure timely delivery of communication assets.

Measurement & Optimization:

• Track and report on the effectiveness of communication efforts, using insights to refine strategies and improve engagement.
• Using multiple platforms to gauge the success of a certain internal activity and event promotion (Employee NPS)

To succeed in this role – you should have the following

• Experience: 5-7 years of experience in internal communications, employee branding & engagement and public relations, preferably within a fast-paced startup, large corporate or e-commerce environment.
• Exceptional Communication Skills: Impeccable written and verbal communication, with a keen eye for detail and the ability to adapt tone and style for different audiences.
• Strategic Thinking: Ability to understand business objectives and translate them into effective communication strategies and compelling narratives.
• Content Creation Prowess: Proven experience in developing diverse content formats, from executive messages to engaging social media posts to conceptualizing flagship IPs.
• Brand Acumen: A strong understanding of brand building and storytelling, with the ability to maintain brand consistency across all communications.
• Project Management: Excellent organizational skills, with the ability to manage multiple projects simultaneously, meet deadlines, and work effectively under pressure.
• Collaboration & Influence: A highly collaborative spirit, capable of building strong relationships across departments and influencing stakeholders at all levels.
• Educational Background: Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or a related field.

• Develop and implement integrated PR and communications strategies aligned with business objectives.
• Manage all media relations, including pitching stories, responding to inquiries, and building strong rapport with journalists and media representatives.
• Craft compelling press releases, media kits, speeches, and other communication materials.
• Oversee and manage crisis communications plans and responses.
• Monitor media coverage and industry trends, providing insights and recommendations.
• Organize press conferences, media events, and other promotional activities.
• Collaborate with internal teams (marketing, legal, executive leadership) to ensure consistent messaging.
• Manage social media content and engagement strategies to amplify PR efforts.
• Measure and report on the effectiveness of PR campaigns.
• Maintain and grow relationships with key stakeholders and influencers.

• Bachelor's degree in Public Relations, Communications, Journalism, Marketing, or a related field.
• Minimum of 5 years of experience in public relations or corporate communications.
• Proven track record of developing and executing successful PR campaigns.
• Excellent written and verbal communication skills, with a strong command of storytelling.
• In-depth knowledge of media relations, press release writing, and crisis communications.
• Experience with social media management and digital PR strategies.
• Strong understanding of the local media landscape in **Kolkata, West Bengal, IN**.
• Ability to work under pressure and manage multiple projects simultaneously.
• Excellent interpersonal skills and the ability to build strong relationships.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Experience with PR measurement tools is a plus.