4,715 Interpersonal Abilities jobs in India
Customer Service Executive - Customer Service
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Customer Service Associate-customer Service
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***Designation**:Management Level - Associate**
***Job Location**:Mumbai**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Customer service - Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/
7. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
**What are we looking for?**:
- Problem-solving skills
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
Customer Service Executive - Customer Service
Posted today
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**Broad outline of the Role**
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
**Key Responsibilities**
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
**Technical Competencies**
**Knowledge / Skills**
Communication Skills
**Job Segment**:Operations Manager, Engineer, Operations, Customer Service, Engineering
Customer Service, Customer Service Executive
Posted today
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Position / Role: Customer Service Executive
Experience Required: 1 - 2 years
Location: Mumbai
Reports to: Head Communications
Industries Preferred: Customer service, support service, backend operations
Job Responsibilities:
- 1. Responsible to handle backend operations
- all communication and follow-ups
2. Responsible to look after customer service and address all the queries raised
4. Ensure that all the conversations are being followed up when required
5. Ensure complete co-ordination of content and communication to be given about DLC
6. Handle customer concerns and complaints in a timely manner
7. Inform clients of upcoming events
8. Establish a positive rapport with all clients and customers in person or via phone
9. Form reports based on client satisfaction statistics and helping their team to develop new skills
10. Fix appointments based on the availability of clients
11. Interact with customers to ensure they have a desirable and shareable experience
12. Conduct customer satisfaction surveys to understand what areas of the company's services need improvements
13. Cater to customer phone calls and divert the call to the relevant department for a more advanced form of query resolution
15. Deal with client issues and churn out an easy-to-follow solution
**Job Expectations**:
**Minimum Qualification**: Graduate
**Minimum Job Experience**: 1-3 years
**Reporting to**: HOD
**Travel**: No
Customer Service
Posted 14 days ago
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About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM .
Apply Now:
Email: WhatsApp: (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted today
Job Viewed
Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM.
Apply Now:
Email: WhatsApp: (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer service
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Customer Service
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Job Summary:
We are searching for a polite, professional Customer Service Representatives to represent our clients professionally by providing remarkable service to their customers. The Customer Service Representative may handle a high volume of inbound calls or inbound chat messages and should seek to create a positive experience for each customer. Customer Service Representatives will listen to customers to understand the reason for their call or inquiry, address all inquiries and provide an accurate and efficient response.
Responsibilities:
Mininum Qualifications and Skills:
Customer Service
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Company Overview
BPO company situated in Pune, Viman Nagar. Specializing in both B2B and B2C services, we pride ourselves on delivering exceptional customer service solutions. With a workforce of 51-200 employees, our headquarters are located in Pune. For more information, visit our website at epivsolution.com .
Job Overview
Hiring for Fresher for the role of Customer Service, based in the Pune Division. This is a full-time position ideal for individuals with 0 to 1 year of work experience. As a customer service representative, you will be the frontline of our company, helping to manage customer inquiries and provide outstanding service.
Qualifications and Skills
- Excellent communication skills are essential for addressing customer inquiries effectively and providing clear information (Mandatory skill).
- Strong problem-solving abilities are required to resolve issues promptly and efficiently, ensuring customer satisfaction (Mandatory skill).
- Proficiency in customer support is a must, as it involves understanding and fulfilling customer needs efficiently (Mandatory skill).
- Product knowledge is crucial to effectively explain features and benefits, helping customers make informed decisions.
- Experience with knowledge base management is valuable to maintain and update resources that assist in customer service tasks.
- Familiarity with ticketing systems is necessary for tracking, managing, and resolving customer queries systematically.
- Capable of working collaboratively in a team environment, contributing to team objectives and fostering positive work relationships.
- Basic proficiency in using computer applications and customer relationship management software helps streamline operations.
Roles and Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a high standard of service.
- Identify and assess customers needs to achieve satisfaction and provide appropriate solutions or alternatives.
- Maintain thorough and accurate customer service records in the ticketing systems.
- Collaborate with team members and other departments to resolve complex customer issues.
- Continuously improve through feedback and actively participate in training and development programs.
- Contribute to customer retention efforts by providing exceptional service and follow-up.
- Assist in maintaining up-to-date product information and resources to enhance customer interactions.
- Stay informed about company products, services, and policies to better serve customers.
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Customer Service
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Dear Candidate,
We are hiring for one of our client for customer service role. Go through below job description.
12 months of any voice/backend/email/chat/Technical chat or voice/International sales experience is considered
Excellent English comm skills required & Immediate joiner's only
Role:- Customer Service voice - Premium
Qual:-Any Grad & 5 Days Working
CTC - Up-to 3.0 LPA and day shift
Work Loc: - Secunderabad
Languages:- English with Telugu or Hindi, or Tamil (Any regional language is fine).
Excellent English comm skills required