280 Investigations Manager jobs in India

Description
What is VRMO?
Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on customers and scale through innovation. The VRMO team safeguards the sellers by monitoring, tracking, and managing risk to ensure long term customer satisfaction.
Key job responsibilities
Manager of manager's role. In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~75-80 headcount) who investigate seller registration related documents on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad actors by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.
In addition to being responsible for achieving and exceeding team's defined metrics through rigorous performance management she / he will be expected to participate in strategic planning, project road mapping activities of the team.
The key to success in this role is the ability to understand the VRMO vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics, by consistently leading the group of managers to meet the goals aligned to bad actor reduction, improved seller experience and meet service levels as per targets. Will also be accountable to represent the performance of his/her entire team/sub-function at various platforms worldwide. The candidate would need to be able to dive deep on metrics and facilitate the solutions.
Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.
Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside VRMO to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable his/her team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision
People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a strong succession plan within his team.
Should be able to hire the best for his/her team and for Amazon as well and be able to act as a mentor.
Networking: The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.
Basic Qualifications
- 3+ years of team management experience
- 6+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations
- MBA
Preferred Qualifications
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you curious about where your career in operations might take you?
Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab & Delhi
This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units.
Key functions of the role include: working cross-functionally with, operations, risk management, driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences.
Key job responsibilities
- Supervise, coordinate, and direct the activities of RCO staff.
- Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
- Recommending and implementing changes to process and work methods. Innovating and designing new or improved processes to support the business needs
- Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
- Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
- Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators.
- People Development: by developing the career and skills of their investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within his team
Basic Qualifications
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Bachelor's degree
- Extensive relevant industry experience 4+ years across Operations, Risk, Fraud investigations etc.
- 3+ years of team management experience.
- 4+ years of operation management and compliance experience; Experience using data to influence business decisions.
- Has shown consistent performance in leading people
- Exceptional operational, managerial, analytical and interpersonal skills
- Proven experience across the domain of Risk/ compliance Management & Fraud. A track record driving change and innovation
Preferred Qualifications
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Are you curious about where your career in operations might take you?
Amazon is looking for an experienced Manager with a passion for learning and investigations to lead a team of investigators in remote Work set up in the designated states: Telangana, Karnataka, Andhra Pradesh, Tamil Nadu, Uttar Pradesh, West Bengal, Kerala, Rajasthan, Maharashtra, Punjab & Delhi
This role will work across organizations to collaborate and deliver compliant solutions to a variety of Amazon Payments business units.
Key functions of the role include: working cross-functionally with, operations, risk management, driving projects to completion; developing strategies based on data; balancing business needs and building great customer experiences.
Key job responsibilities
- Supervise, coordinate, and direct the activities of RCO staff.
- Provide leadership support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, by meeting / achieving targets, deliver process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team
- Recommending and implementing changes to process and work methods. Innovating and designing new or improved processes to support the business needs
- Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team
- Implement best-in-class processes and practices for maintaining and exceeding productivity, quality and service level agreements
- Analyze the key levers of the business to identify trends and proactively act to improve quality and efficiency. Recruit top-quality investigators.
- People Development: by developing the career and skills of their investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly up-skill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a succession plan within his team
Basic Qualifications
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Bachelor's degree
- Extensive relevant industry experience 4+ years across Operations, Risk, Fraud investigations etc.
- 3+ years of team management experience.
- 4+ years of operation management and compliance experience; Experience using data to influence business decisions.
- Has shown consistent performance in leading people
- Exceptional operational, managerial, analytical and interpersonal skills
- Proven experience across the domain of Risk/ compliance Management & Fraud. A track record driving change and innovation
Preferred Qualifications
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
What is VRMO?
Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on customers and scale through innovation. The VRMO team safeguards the sellers by monitoring, tracking, and managing risk to ensure long term customer satisfaction.
Key job responsibilities
Manager of manager's role. In charge of managing multiple entry level managers. This would consist of one or more teams of Investigation specialists (~75-80 headcount) who investigate seller registration related documents on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
As a people manager, provide leadership and administrative support to their team(s) and manage them to focus on the people development of their team, minimize the impact of bad actors by meeting decision quality targets, constantly meet/exceed service levels based on capacity and team delivery, execute road mapped projects with various stakeholders.
In addition to being responsible for achieving and exceeding team's defined metrics through rigorous performance management she / he will be expected to participate in strategic planning, project road mapping activities of the team.
The key to success in this role is the ability to understand the VRMO vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics, by consistently leading the group of managers to meet the goals aligned to bad actor reduction, improved seller experience and meet service levels as per targets. Will also be accountable to represent the performance of his/her entire team/sub-function at various platforms worldwide. The candidate would need to be able to dive deep on metrics and facilitate the solutions.
Will be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.
Process Improvement, by delivering significant Business impacts and contributions to their company through improvement to quality, productivity, or customer experience. Work with various stakeholders within and outside VRMO to ensure feature prioritization and delivery of process level improvements. The candidate will have to enable his/her team to deliver on improvements. Consistently demonstrates timely delivery of projects on roadmap to support the team and department vision
People Development, by developing the career and skills of their Managers and Investigator teams through continuous closure of performance feedback loops. Is expected to setup governance mechanisms on people processes. The manager would be responsible for engaging people, identifying training needs within his teams and accordingly upskill. Responsible for creation of a roadmap based on improvement areas and career aspirations and track adherence. Should work towards creating a strong succession plan within his team.
Should be able to hire the best for his/her team and for Amazon as well and be able to act as a mentor.
Networking: The candidate also needs to communicate with multiple stakeholders within the organization - the peer group as well support functions to ensure smooth delivery of the processes being handled. Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.
Basic Qualifications
- 3+ years of team management experience
- 6+ years of operational and/or retail management experience
- Experience using data to influence business decisions
- Experience as a manager of managers
- Experience across the domain of risk management & compliance operations
- MBA
Preferred Qualifications
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Experience in operational excellence using six sigma methodologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Registration and Compliance (RCO) is looking for an investigation manager with a passion for leading an operation team in India. You will be responsible for managing the Seller Identity Verification team as a front line manager, which consists of 15 to 20 investigators. The objective of SIV is to verify the identity of new sellers, on-board good sellers and eliminate bad actors through the investigation process.
The primary role of this position is to provide leadership and guidance to the team members under supervision, manage them to achieve the productivity and quality goals, and meet expected service levels, while working closely with the program team, process owners, training, workforce management, analytics, and other teams in RCO.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have good communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.
Key job responsibilities
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
- Manage a team of 18 employees.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
Basic Qualifications
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Bachelor's degree
- Have experience in operations in multinational companies.
- Ability to hire and develop a team
- Relevant industry experience (3-6 years) in operations, risk, fraud investigations etc.
- Operational excellence skill & project management experience.
- Operational, managerial, analytical and interpersonal skills
- Advanced working knowledge of MS Office (esp. MS Excel, Word).
Preferred Qualifications
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
- Multi-lingual skills, such as Chinese and Vietnamese.
- Fraud investigations/Credit Approval/Claim processes and/or Financial Risk Management Operations that would be a value add to this experience.
- Experience in a customer focused field or business
- Six Sigma Black belt/green belt or equivalent working experience.
- Advanced qualifications such as MBA would be advantageous.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Registration and Compliance (RCO) is looking for an investigation manager with a passion for leading an operation team in India. You will be responsible for managing the Seller Identity Verification team as a front line manager, which consists of 15 to 20 investigators. The objective of SIV is to verify the identity of new sellers, on-board good sellers and eliminate bad actors through the investigation process.
The primary role of this position is to provide leadership and guidance to the team members under supervision, manage them to achieve the productivity and quality goals, and meet expected service levels, while working closely with the program team, process owners, training, workforce management, analytics, and other teams in RCO.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have good communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.
Key job responsibilities
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
- Manage a team of 18 employees.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
Basic Qualifications
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Bachelor's degree
- Have experience in operations in multinational companies.
- Ability to hire and develop a team
- Relevant industry experience (3-6 years) in operations, risk, fraud investigations etc.
- Operational excellence skill & project management experience.
- Operational, managerial, analytical and interpersonal skills
- Advanced working knowledge of MS Office (esp. MS Excel, Word).
Preferred Qualifications
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
- Multi-lingual skills, such as Chinese and Vietnamese.
- Fraud investigations/Credit Approval/Claim processes and/or Financial Risk Management Operations that would be a value add to this experience.
- Experience in a customer focused field or business
- Six Sigma Black belt/green belt or equivalent working experience.
- Advanced qualifications such as MBA would be advantageous.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Policy Enforcement Manager, Threat Investigations
_corporate_fare_ Google _place_ Hyderabad, Telangana, India
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Master's degree in a relevant field.
+ Experience with machine learning.
+ Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or scripting/programming language (e.g., Python).
+ Experience in two of the following areas: program management, operations management, escalation management, stakeholder management.
+ Experience in content policy, anti-abuse, and reviewing online content.
+ Excellent problem-solving skills, including using data to drive strategy and business action with SQL and spreadsheets.
**About the job**
Fast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
YouTube's Trust and Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you will oversee emerging threats to the YouTube platform and user base, and build robust operations to mitigate these threats at scale. These may include financially motivated abuse, platform manipulation, influence operations, and other deceptive practices.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
**Responsibilities**
+ Design and implement integrations between business objectives and business systems, including designing and building strategies that support these business systems.
+ Conduct strategic analysis, optimize business performance, and deliver within relevant product areas. This includes analyzing data, identifying trends, and developing solutions that improve business performance.
+ Manage projects involving multiple stakeholders, tight timelines, important organizational implications, and changing circumstances.
+ Use Google's big data to conduct data-oriented analysis, architect metrics, synthesize information, solve problems, and influence business decision-making by presenting insights and market trends.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Policy Enforcement Manager, Threat Investigations, YouTube
_corporate_fare_ YouTube _place_ Hyderabad, Telangana, India
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.
**Preferred qualifications:**
+ Experience in content policy, anti-abuse, and reviewing online content.
+ Experience with identifying abuse trends or working in news or policy.
+ Experience in at least two of the following areas: Program Management, Operations Management, Escalation Management, Stakeholder Management.
+ Experience with SQL and spreadsheets.
+ Excellent problem-solving skills, including using data to drive strategy and business action.
**About the job**
Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what's right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
As a Policy Enforcement Manager on the Threat Investigations Team, you will be responsible for working cross-functionally with a global team from policy, enforcement, product, engineering, tooling, and legal to prevent violative content from appearing on the platform. You'll evaluate abuse trends and develop creative solutions to improve workflows, processes, and automated systems. You will grow in a changing, dynamic, and demanding environment where the threat actor landscape is constantly evolving.
You will be a key contributor to the efforts to reduce harmful content on YouTube. We are a fast-moving team of problem solvers. We are constantly navigating ambiguity to keep YouTube safe from threats ranging from platform manipulation to adversarial generative AI content.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.
**Responsibilities**
+ Oversee enforcement quality across team policy areas, including calibrations with vendor teams.
+ Manage policy escalations from start to finish, driving consensus across all stakeholders. Develop retrospectives and identify opportunities for process and system improvement.
+ Utilize data analysis methods on large datasets to gain insights to the impact of abuse on the YouTube ecosystem.
+ Analyze, identify, prioritize, and deliver operational improvement opportunities. Leverage quantifiable insights to deliver improvements to our review systems.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Description
The SPIV In Person Investigations (IPI) team is responsible for removing the incentive for Bad Actors while accurately and fairly paying millions of third-party sellers along with disrupting the bad actor flywheel and change the economics of abuse within our store. The team works to ensure that bad actors cannot profit from using our services to abuse customers, selling partners and Amazon. To accomplish this mission, we withhold funds from bad actors, deny our fulfilment network to bad actors as a means to scale their abuse and ensure that counterfeit / illegal inventory is destroyed, prevent seller credit abuse, identify and disrupt bad actor spare accounts, and generate insights to help CTPS understand where bad actors are prioritizing their efforts. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don't impact good sellers. Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.
Our mission is to remove bad actors who come to our store with the intent to abuse our customers and violate our policies by obfuscating their identities to enable them to evade our registration and relations safeguards. In-person investigations (IPI) is an enforcement and evidence collection mechanism that combines In-Person video Verification (IPV) processes and capabilities combined with bad actor risk mining to validate and investigate seller identities and supply chains.
Key job responsibilities
Designing systems that increase critical-to-quality (CTQ) business needs by improving integration of people, materials, equipment, software, and finance.
Leveraging and integrating advanced technology into process design to maximize return on investment and minimize costs.
Innovating and designing new or improved processes to support the business needs.
Lead team of 5-6 managers (40+ team size overall) and drive the operational efficiencies, risk management, risk mining, operational planning , process improvement , and performance management of the team
Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and environmental impact analysis.
Recommending and implementing changes to procedures, work methods, and labor standards based on these analyses.
Build and publish critical data for understanding areas of financial opportunity and continuous improvement activity results, analyze root causes of difficult problems using statistical tools, and support the creation of reports and executive level documents.
Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
Develop employees and their skill sets to expand the team capabilities and provide growth opportunities.
Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
A day in the life
Leads operations to combat marketplace abuse, reviewing metrics and risk alerts while directing six managers on priority investigations. They analyze data patterns in suspected bad actor networks and coordinate with risk mining teams on fraud trends. The role involves making critical decisions about fund withholding and account actions, improving verification processes, and reducing impact on legitimate sellers. They focus on process improvements, mentor team members, review investigation reports, and monitor key metrics. The position requires balancing operational efficiency with risk management while maintaining high performance standards in marketplace protection.
Basic Qualifications
- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience
- 5+ years of customer service experience
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
- Experience in customer service
- Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
- Experience with all Microsoft Office applications
- Bachelor's degree or equivalent
Preferred Qualifications
- Professional certification such as CAMS, CRCM, or CRP
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk, fraud or compliance organizations
- Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.