What Jobs are available for Is Service Manager in India?

Position Title: Manager - Services Delivery

Location: Mohali

Shift – As per requirement

Position Overview:

In a projectized organizational structure, the Manager - Services Delivery is responsible for the successful execution of IT service projects while also overseeing and managing project-based teams. This role combines leadership in project delivery management responsibilities, fostering a high-performance culture and ensuring teams are engaged, skilled, and aligned with project and organizational objectives.

Key Responsibilities:

Delivery Management:

• Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
• Define project objectives, deliverables, and success criteria while managing project lifecycles.
• Track and report project progress using standardized dashboards and KPIs.

SLA and KPI Management:

• Ensure that all projects meet contractual SLA obligations and internal performance standards.
• Conduct root cause analyses for SLA breaches and implement mitigation strategies to avoid recurrence.

Customer Relationship Management:

• Act as the primary liaison for customers on project-related issues, updates, and escalations.
• Regularly conduct project reviews and feedback sessions with clients to enhance satisfaction and retention.

Operational Efficiency

• Monitor service delivery metrics and take corrective/preventive actions as needed.

Resource & People Management:

• Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
• Foster team engagement, collaboration, and motivation to maintain a high-performance culture.
• Conduct regular performance reviews, provide constructive feedback, and address underperformance for the people who are directly reporting to him for SDM space.
• Identify training needs and coordinate professional development opportunities to enhance team skills and capabilities.
• Develop succession plans and career paths for team members to align with organizational goals.
• Ensure timely onboarding and proper allocation of new resources for projects.

Risk and Issue Management:

• Maintain a risk register for projects, proactively identifying and addressing potential risks.
• Facilitate rapid escalation and resolution for critical project issues.

Change and Transformation Management:

• Manage project scope changes through structured Change Control Processes.
• Communicate and align stakeholders on transformation initiatives and ensure proper documentation.

Governance and Compliance for Projects:

• Establish and monitor governance frameworks for effective project delivery.
• Ensure compliance with legal, regulatory, and organizational standards on a per-project basis.
• Conduct Daily, Weekly & Monthly Cadence with external and external stakeholders.

Delivery Financial Management:

• Develop and track project budgets, billing, and financial forecasts.
• Maintain financial dashboards to monitor project profitability and cost-effectiveness.
• Conduct variance analysis between planned and actual financial outcomes for each project.

Continuous Improvement:

• Collect feedback from project teams and clients to implement process improvements.
• Promote a culture of innovation and learning within the project teams to drive efficiency and quality.

Qualifications:

• Education: Bachelor’s degree in IT, Project Management, or a related field.
• Experience:
• Greater than 10 Years in Service delivery in EUC , Networking and similar role in IT Managed services.
• Proven experience in managing projectized environments, IT service delivery, and people management.
• Demonstrated success in leading and developing diverse teams.
• Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
• Skills:
• Expertise in project management frameworks (e.g., Agile, Waterfall).
• Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
• Strong leadership, conflict resolution, and decision-making abilities.
• Exceptional communication and interpersonal skills.

Key Competencies:

• Ability to lead cross-functional and geographically dispersed teams
• Proven expertise in managing end-to-end service delivery lifecycles, from initiation and planning to execution, monitoring, and closure
• Leadership and Team Management: Ability to inspire, guide, and manage teams to achieve goals.
• Project Orientation: Expertise in handling project lifecycles from initiation to closure.
• Stakeholder Management: Effective communication and relationship-building with clients and teams.
• Resource Optimization: Strategic allocation and management of resources to ensure efficiency.
• Risk Mitigation: Proactive identification and resolution of risks.
• Continuous Improvement: Focus on driving innovation and quality enhancements.
• Strategic thinking and problem-solving
• Customer focus and service excellence
• Attention to detail and process orientation
• Conflict resolution and escalation management
• Analytical & Reporting Skills
• Knowledge of ITIL framework and ISO standards

Work Environment:

• Responsible for managing account(s) with a revenue size of minimum $2 million
• Dedicated to leading project-based teams across multiple projects concurrently.
• Occasional travel to customer or project sites may be required.
• Flexibility to work outside regular hours to meet project milestones or address critical issues.

Provide fundamental support in all phases of client service, client relationship building

and account maintenance to assist the business activities of Relationship Managers

Assisting Sales on Service queries and resolution of Investor and distribution queries

Processing client KYC in mutual funds for resident Individual, NRI and company

accounts

Documenting PMS, AIF and Bonds application of client

Processing Broker code change, Bank Mandate in client Mutual Fund Investment

Maintaining and publishing productivity report at Unit Level

Identifying gaps and ensuring it closure

Providing services to Preferred Clients in mutual fund, Market

Linked Debentures and other Investment products

Assisting RMs in Signing on new clients and helping them through onboarding process

Maintaining, Publishing and Reporting Unit level business data with revenue

Cross-training existing employees to maximize team agility and performance.

Assisting the team in Onboarding and Exit Formalities

The Corporate : A new age, focused Asset Management and Wealth Management Platform that aims at providing clients with transparent, cost-efficient, and unbiased solutions with 650 plus employees and 12500 cr of AUM

Job Locations : Delhi , Kolkata and Chennai

Experience:

Hands-on experience with BSE STAR MF platform.

5+ years of relevant experience in wealth management

Proficiency in MS Excel and financial platforms; detail-oriented with strong execution skills. Excellent communication and client servicing abilities.

Job Description

• Manage end-to-end Mutual Fund order processing on platforms such as BSE STAR MF, ensuring accuracy and timeliness.

• Support client onboarding by handling KYC, documentation, and compliance requirements.

• Address client service requests, queries, and transaction-related issues promptly.

• Collaborate with Relationship Managers and Advisors to deliver a seamless client experience.

• Maintain sound knowledge of Alternative Investment Funds (AIF) and Portfolio Management Services (PMS) to support advisory and client needs.

• Coordinate with internal teams, AMCs, custodians, and other stakeholders to ensure operational efficiency.

• Prepare client statements, reports, and presentations as required.

Job Description: (8-12 Years)

Service Delivery Manager (SDM) will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-task, prioritize, communicate, and provide direction for a global and diverse set of teams. The successful candidate will have the ability to manage and evolve existing services across multiple practices and assist partner teams with growth strategies.

Roles and responsibilities:

· Provide leadership to diverse engineering teams.

· Develop, implement and monitor real-time data analytics and report to customers on service delivery performance regularly.

· Engage in team member on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each program.

· Lead internal and customer meetings covering delivery performance, service improvements, and quality.

· Be accountable for the quality of service and performance; ensure future demand from growth and projects are well defined and proposed solutions are communicated to the customer in a timely manner.

· Work closely with partner teams to support growth, including help with services content for Statements of Work/RFPs, and the development of enhanced managed service capabilities.

· Collaborate with lead engineers and stakeholders to define the roadmap for all programs and translate into action items to be implemented.

· Work closely with resourcing teams to develop program pipelines and a process for hiring strong candidates and interview where necessary.

· Further develop and maintain employee retention goals and incentives for employee satisfaction.

· Lead the collaborative and flexible project planning process by prioritizing the work that needs to be done against the capacity and capability of the team.

Skills and Experience:

· 5+ years’ experience selecting and leading a global team of network engineers delivering business value using technology solutions in high-tech operations space.

· 3+ years of experience with Service Delivery and Client Management with strong customer relationship management skills.

· Proven ability to understand and manage problem solving and opportunities in the context of IT infrastructure solutioning, design and deployment in a major network services environment.

· Analytical, problem-solving, and negotiation experience.

· Coordination and multi-tasking experience across a regional/global scope

· Experienced in executing multiple tasks simultaneously.

· Experienced collaborating with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks.

· Cross-functional leadership experience.

· Organizational and time management experience.

Qualifications:

· Bachelor’s degree in MIS, computer science, systems engineering, electrical engineering, business or a related field.

· Networking or data center experience with a minimum certification of CCNA/JNCIA or equivalent.

· Strong interpersonal skills and ability to supervise, mentor, and lead teams of up to 50 engineers.

· Understanding of operations & technologies within the infrastructure capacity provisioning and deployment practices.

· Ability to create quarterly business reviews using data analysis/metrics, data compilation, deck preparation, message consistency and client collaboration.

· Understanding of basic P&L and financial management.

· Excellent English oral and written communication skills with the ability to speak and write at executive levels.

We are seeking a highly skilled and experienced Service Delivery Manager to oversee the setup, management, and optimization of data center infrastructure, with a strong focus on networking and virtualization. The ideal candidate will possess a deep understanding of network security, client management, and best practices in data center operations. This role requires excellent leadership, communication, and technical skills to ensure the successful delivery of services to our clients.

Responsibilities:

Data Center Infrastructure Setup: Lead the planning, design, and implementation of data center infrastructure, including servers, storage, networking equipment, and virtualization technologies.

Service Delivery Management: Oversee the delivery of services to clients, ensuring adherence to service level agreements (SLAs), quality standards, and project timelines.

Networking and Virtualization Expertise: Provide expertise in networking technologies, including LAN, WAN, VLAN, routing, and switching. Manage virtualization platforms such as VMware, Hyper-V, or KVM to optimize resource utilization and performance.

Network Security: Implement and maintain robust network security measures to safeguard data center infrastructure from cyber threats and unauthorized access. Ensure compliance with industry standards and regulatory requirements.

Client Management: Serve as the primary point of contact for clients, addressing their requirements, concerns, and escalations in a timely and professional manner. Build strong relationships with clients to understand their business needs and align service delivery accordingly.

Team Leadership: Supervise a team of technical professionals, providing guidance, mentorship, and support to ensure high performance and professional development.

Performance Monitoring and Optimization: Monitor the performance of data center infrastructure, identifying areas for improvement and implementing optimization strategies to enhance efficiency, reliability, and scalability.

Risk Management: Assess risks related to data center operations and develop mitigation plans to minimize downtime, data loss, and security breaches.

Documentation and Reporting: Maintain accurate documentation of data center configurations, processes, and procedures. Generate regular reports on service delivery metrics, performance trends, and client satisfaction levels.

Requirements:

Bachelor's degree in computer science, information technology, or a related field. Master's degree preferred.

Proven experience in a similar role, with a focus on data center infrastructure setup, networking, virtualization, and client management.

In-depth knowledge of networking protocols, security protocols, and best practices in network design and implementation.

Hands-on experience with virtualization technologies such as VMware vSphere, Microsoft Hyper-V, or KVM.

Strong understanding of network security principles, including firewalls, intrusion detection/prevention systems, VPNs, and encryption techniques.

Excellent leadership and communication skills, with the ability to effectively manage teams, interact with clients, and collaborate with cross-functional stakeholders.

Industry certifications such as CCNA, CCNP, CCIE, VCP, or equivalent certifications preferred.

Proven track record of delivering projects on time and within budget, while maintaining high levels of customer satisfaction.

Ability to work in a fast-paced environment and adapt to changing priorities and requirements.

Strong analytical and problem-solving skills, with a keen attention to detail and a commitment to continuous improvement.