5,402 IT Agent jobs in India
Technical Support Agent
Posted today
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Job Description
We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Company Website-
Location- Anywhere in India - Remote
Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS
Role
- Respond to customer inquiries, concerns, and requests through email and chat support.
- Demonstrate excellent written communication skills with a focus on clarity and accuracy.
- Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
- Collaborate with other teams to address complex problems and ensure customer satisfaction.
- Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
- Manage and prioritize workload effectively to meet customer needs.
Qualifications:
- Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT.
- Proven experience in customer support, specifically in a chat-based environment.
- Excellent written communication skills with a keen attention to detail.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer support software and chat platforms.
- Empathy and patience in dealing with customer inquiries and issues.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)
Remote Technical Support Agent
Posted today
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Key Responsibilities:
- Respond to customer support requests via phone, email, and live chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues related to our software, hardware, and network connectivity.
- Guide customers through product features, usage, and troubleshooting steps.
- Escalate complex or unresolved issues to Tier 2 support or relevant technical teams.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Contribute to the internal knowledge base by documenting solutions and creating support articles.
- Identify recurring issues and provide feedback to the product development team for improvement.
- Ensure high levels of customer satisfaction by providing effective and empathetic support.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
- Proactively identify opportunities to enhance the customer experience.
- Previous experience in technical support, customer service, or a similar role is essential.
- Strong technical aptitude and a good understanding of common software and hardware issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using support ticketing systems and remote access tools.
- Ability to multitask, prioritize, and manage time effectively in a remote work environment.
- A dedicated home office setup with reliable high-speed internet is mandatory.
- Customer-centric approach with a passion for delivering exceptional service.
- High school diploma or equivalent; a degree or certification in a relevant technical field is a plus.
Agent
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Job Summary:
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
Skills Requirements:
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
L1 Help Desk Agent
Posted today
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Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced - you definitely won’t be bored!
Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- Minimum 18 months experience in service desk role.
- Understanding and implementing ITIL best practices for IT service management.
- Familiarity with IAM concepts and best practices
- Should have the overview knowledge of Azure & Active Directory
- Managing user accounts and permissions in the identity and access management system.
- Should have insight knowledge of working in Service Now tool and service now reporting
- Flexibility to modify approach and adapt to customer needs
- Experience modifying approaches and adapting to customer needs
- Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
- Effectively communicating with users and team members.
- Developing and utilizing a knowledge base for faster issue resolution.
- Conducting thorough analyses to prevent recurring issues.
- Strong analytical skills required for resolving technical issues efficiently.
- Providing technical support via remote tools.
- Creating and maintaining detailed documentation for processes and solutions.
- Efficiently managing time to handle multiple tasks and projects.
- Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word & Microsoft Teams
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and man
Patent Agent
Posted 4 days ago
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Company Description
ipMetrix Consulting Group is a full-service Intellectual Property (IP) firm in India. The company is led by pioneers in the field of IP in India, offering services in IP protection, IP research, and IP commercialization. Through Metrix Knowledge Services in the US, their sister concern, ipMetrix provides a near 24/7 experience to clients worldwide. Their aim is to help clients maximize their potential for creating innovative technologies and deriving value through cutting-edge and integrated IP services.
Role Description
This is a full-time role for a Patent Drafting professional based in Bengaluru. The Patent Drafter will be responsible for conducting in-depth research, analyzing technical documents, drafting patent applications, and coordinating with inventors and legal teams. They will work closely with clients to understand their inventions and draft high-quality patent specifications. This role requires strong attention to detail, excellent written and verbal communication skills, and the ability to work independently and on-site in Bengaluru.
Qualifications
Only Btech & Mtech in EEE/ECE/ICE/CS/IS
- Experience in drafting patent applications and analyzing technical documents
- Strong research and analytical skills
- Attention to detail and ability to work independently
- Excellent written and verbal communication skills
- Ability to collaborate effectively with inventors and legal teams
- Proficiency in patent drafting software and databases
- Bachelor's or Master's degree in Engineering or related field
- Experience in the field of Intellectual Property
LIC AGENT
Posted 4 days ago
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Company Description
The Life Insurance Corporation of India (LIC) is a state-owned life insurance company founded in 1956 and headquartered in Mumbai, Maharashtra. As a government-owned corporation, LIC is a key player in the life insurance sector in India. LIC offers a broad range of insurance products including Life Insurance, Health Insurance, Pension Plans, ULIPs, Group Schemes, and Micro Insurance. With a widespread network of agents and branches, LIC makes its services accessible to a large segment of the residential and non-residential population across the country and overseas.
Role Description
This is a part-time on-site role for an LIC Agent, located in Ahmedabad. The LIC Agent will be responsible for selling various insurance products and providing excellent customer service. The LIC Agent's daily tasks will include assessing clients' insurance needs, recommending suitable insurance policies, explaining the terms and benefits of policies, and assisting with claims and policy renewals.
Work at your convenient time.
Many People start it as a Part time business and then become a full-time entrepreneur as LIC Agent.
Renumeration
- Attractive First Year Commision & Renewal Commision.
- No upper limit of income.
- Club Memberships
- Special attraction for female Career Agent recruited as Bima Shakhi - Attractive monthly stipend for first 3 years along with commission income.
Qualifications
- HSC & Above
- Good if you already have any MF, General Insurance, Life Insurance Agency (Other than LIC)
- Applications invited only for the candidates staying in Ahmedabad
Insurance Agent
Posted 4 days ago
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Job Description
Job Type:
Commission-based | Side Hustle | Long-Term Career Option
Zero Investment | Mentorship
Are you a working professional looking to create a smart backup plan that can potentially earn more than your primary job? Join our fast-growing insurance advisory network and start earning a second income — all without quitting your current job.
We are building India’s most forward-thinking and professionally mentored insurance advisor network. If you're passionate about financial growth, independence, and helping others secure their futures — this is your opportunity. we tapasvi ASSOCIATES the official hiring partners for insurance agents in Hyderabad
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Sales Agent
Posted 4 days ago
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Job Description
About Us
We, KCC Zipper Group, are a leading zipper manufacturer headquartered in Taiwan, with high-efficiency production bases in Vietnam and China. We are committed to providing innovative, high-quality products to our global clientele in the apparel, leather goods, and accessories sectors. As we undergo significant global expansion, we are actively seeking passionate and experienced professionals to join us as Regional Sales Agents and share in our success.
The Opportunity
As our Regional Sales Agent for India, you will be a key player in our expansion strategy. You will act as the face of our brand, leveraging your extensive network and industry expertise to introduce our premium products to the Indian market. This is a unique opportunity to build a significant business portfolio and earn substantial rewards directly tied to your performance.
Key Responsibilities
- Proactively identify and develop new business opportunities with potential clients within the apparel and leather goods industries across your designated region in India.
- Build and nurture long-term relationships with key clients, including fashion brands, manufacturers, and sourcing agents.
- Serve as the primary liaison between clients and our international team, ensuring clear communication and a smooth order fulfillment process.
- Gather and report on market trends, competitor activities, and customer feedback to help shape our regional sales strategy.
Candidate Profile
- Industry Experience: A minimum of 3 years of proven sales or business development experience in the apparel, leather goods, or fashion accessories industry within India.
- Market Knowledge: In-depth understanding of the local industry ecosystem, including key brands, manufacturers, and distribution channels.
- Network: An established and robust network of industry contacts is essential.
- Language Skills: A strong command of business English is required for seamless communication with our global teams.
- Personal Attributes: A motivated self-starter with a results-driven mindset, exceptional negotiation skills, and outstanding interpersonal abilities.
Sales Agent
Posted today
Job Viewed
Job Description
About Us
We, KCC Zipper Group, are a leading zipper manufacturer headquartered in Taiwan, with high-efficiency production bases in Vietnam and China. We are committed to providing innovative, high-quality products to our global clientele in the apparel, leather goods, and accessories sectors. As we undergo significant global expansion, we are actively seeking passionate and experienced professionals to join us as Regional Sales Agents and share in our success.
The Opportunity
As our Regional Sales Agent for India, you will be a key player in our expansion strategy. You will act as the face of our brand, leveraging your extensive network and industry expertise to introduce our premium products to the Indian market. This is a unique opportunity to build a significant business portfolio and earn substantial rewards directly tied to your performance.
Key Responsibilities
- Proactively identify and develop new business opportunities with potential clients within the apparel and leather goods industries across your designated region in India.
- Build and nurture long-term relationships with key clients, including fashion brands, manufacturers, and sourcing agents.
- Serve as the primary liaison between clients and our international team, ensuring clear communication and a smooth order fulfillment process.
- Gather and report on market trends, competitor activities, and customer feedback to help shape our regional sales strategy.
Candidate Profile
- Industry Experience: A minimum of 3 years of proven sales or business development experience in the apparel, leather goods, or fashion accessories industry within India.
- Market Knowledge: In-depth understanding of the local industry ecosystem, including key brands, manufacturers, and distribution channels.
- Network: An established and robust network of industry contacts is essential.
- Language Skills: A strong command of business English is required for seamless communication with our global teams.
- Personal Attributes: A motivated self-starter with a results-driven mindset, exceptional negotiation skills, and outstanding interpersonal abilities.
Compensation & Partnership
- Model: This is an independent, commission-based Sales Agent role (not a full-time employment position).
- Commission: We offer a highly competitive commission structure with unlimited earning potential. Commissions are paid promptly upon successful order completion and payment receipt, as stipulated in the agency agreement.
LIC AGENT
Posted today
Job Viewed
Job Description
Company Description
The Life Insurance Corporation of India (LIC) is a state-owned life insurance company founded in 1956 and headquartered in Mumbai, Maharashtra. As a government-owned corporation, LIC is a key player in the life insurance sector in India. LIC offers a broad range of insurance products including Life Insurance, Health Insurance, Pension Plans, ULIPs, Group Schemes, and Micro Insurance. With a widespread network of agents and branches, LIC makes its services accessible to a large segment of the residential and non-residential population across the country and overseas.
Role Description
This is a part-time on-site role for an LIC Agent, located in Ahmedabad. The LIC Agent will be responsible for selling various insurance products and providing excellent customer service. The LIC Agent's daily tasks will include assessing clients' insurance needs, recommending suitable insurance policies, explaining the terms and benefits of policies, and assisting with claims and policy renewals.
Work at your convenient time.
Many People start it as a Part time business and then become a full-time entrepreneur as LIC Agent.
Renumeration
- Attractive First Year Commision & Renewal Commision.
- No upper limit of income.
- Club Memberships
- Special attraction for female Career Agent recruited as Bima Shakhi - Attractive monthly stipend for first 3 years along with commission income.
Qualifications
- HSC & Above
- Good if you already have any MF, General Insurance, Life Insurance Agency (Other than LIC)
- Applications invited only for the candidates staying in Ahmedabad