1,693 IT Agent jobs in India
Remote Technical Support Agent
800001 Patna, Bihar
₹25000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is actively recruiting for a dedicated Remote Technical Support Agent to provide crucial assistance to their user base. This is a fully remote position, allowing you to leverage your technical expertise and problem-solving skills from anywhere. The ideal candidate will possess a strong technical aptitude, excellent communication abilities, and a friendly, helpful attitude. Responsibilities include diagnosing and resolving technical issues reported by customers through various channels, such as email, phone, and live chat. You will guide users through step-by-step solutions, document all support interactions, and escalate complex problems to higher-level support teams when necessary. Maintaining up-to-date knowledge of company products and services is essential for providing accurate and efficient support. The ability to work independently, manage your time effectively, and maintain productivity in a home-based environment is critical. We are looking for individuals who are patient, empathetic, and committed to ensuring customer satisfaction. Previous experience in a technical support or IT helpdesk role is highly preferred. If you are passionate about technology and enjoy helping people, this remote opportunity in Patna, Bihar, IN is an excellent fit for your career goals. Join our client's established remote support infrastructure and play a vital role in their commitment to exceptional technical assistance.
This advertiser has chosen not to accept applicants from your region.
0
Reservations Agent
Pune, Maharashtra
Marriott
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Reservations
**Location** Marriott Suites Pune, 81 Mundhwa, Pune, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Reservations
**Location** Marriott Suites Pune, 81 Mundhwa, Pune, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Reservations Agent
Yonder Talent India
Posted 2 days ago
Job Viewed
Job Description
We are looking for a highly skilled Reservationist with excellent spoken English and a strong grasp of the US accent to support a leading US-based short-term vacation rental company. This is a remote position based in India , requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.
If you are a proactive, customer-focused professional with the ability to engage confidently with US guests, we would love to hear from you.
Key Responsibilities
- Process refund requests and resolve billing discrepancies in accordance with company policies.
- Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.
- Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.
- Identify opportunities to improve reservation processes and guest experience.
- Ensure full compliance with company policies and procedures.
- Perform additional related duties as required.
Key Competencies
- Fluent spoken English with clear voice and US accent familiarity (mandatory).
- Strong communication skills and a customer-first approach.
- Experience using reservation software and PMS tools .
- Excellent organizational and multitasking abilities.
- Proactive problem-solving mindset.
Qualifications & Experience
Skills
- Exceptional English communication and interpersonal skills.
- Clear voice, fluency, and confidence while interacting with US customers.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
Abilities
- Strong oral and written communication abilities.
- Ability to quickly learn and adapt to new software and tools.
Experience
- Minimum 1 year of experience in customer service , BPO, hotels, or vacation rentals serving US clients (strongly preferred).
- Prior experience in reservations or sales is an added advantage.
Additional Details
- Work Location: Remote (India)
- Shift: Night shift aligned with US time zones
- Salary: ₹4,00,000 – ₹8,00,000 per annum (based on experience)
- Education: Skills, experience, and voice quality hold higher value than formal degrees
If you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
2
Travel Agent
Maharashtra, Maharashtra
thetravele
Posted 5 days ago
Job Viewed
Job Description
TheTravele is seeking passionate individuals to join us as Remote Travel Consultants. In this role, you'll craft unforgettable travel experiences by designing customized vacation packages for our clients. Your success will come from creating dream getaways that exceed expectations while building lasting customer relationships.
Key Responsibilities:
- Design and sell complete travel packages (hotels, tours, transportation)
- Create personalized vacation itineraries tailored to client preferences
- Deliver exceptional service through all customer interactions
- Stay updated on destination trends and travel offerings
- Collaborate with partners to create unique travel experiences
What We're Looking For:
- No prior experience needed - we provide full training
- Excellent communication and customer service skills
- Ability to work independently in a remote setting
- Passion for creating memorable travel experiences
- Basic computer proficiency
Why TheTravele?
- Work remotely from anywhere
- Grow your career in the travel industry
- Enjoy travel perks and discounts
- Be part of our welcoming, diverse team
Apply Today!
Start your journey with TheTravele and help travelers discover the world.
This advertiser has chosen not to accept applicants from your region.
3
Commission Agent
Exoticyatra holidays PVT. LTD.
Posted 5 days ago
Job Viewed
Job Description
Company Description
We suggest you enter details here.
Role Description
This is a full-time role for a Commission Agent at Exoticyatra Holidays PVT. LTD. The Commission Agent will be responsible for interacting with clients, providing excellent customer service, generating sales leads, and closing sales. This role involves on-site work and is located in India. Additionally, the Commission Agent will conduct market research, maintain client records, and follow up with clients to ensure satisfaction.
Qualifications
We suggest you enter details here.
Role Description
This is a full-time role for a Commission Agent at Exoticyatra Holidays PVT. LTD. The Commission Agent will be responsible for interacting with clients, providing excellent customer service, generating sales leads, and closing sales. This role involves on-site work and is located in India. Additionally, the Commission Agent will conduct market research, maintain client records, and follow up with clients to ensure satisfaction.
Qualifications
- Excellent Communication and Customer Service skills
- Experience in Sales and Training skills
- Proficiency in Microsoft Excel
- Strong interpersonal skills and the ability to build relationships
- Ability to meet sales targets and work under pressure
- Previous experience in the travel industry is a plus
- High school diploma or equivalent; Bachelor's degree preferred
This advertiser has chosen not to accept applicants from your region.
4
Purchasing Agent
201001 Noida, Uttar Pradesh
₹50000 Monthly
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client seeks a diligent and organized Purchasing Agent to join their team based in **Ghaziabad, Uttar Pradesh, IN**. This role is crucial for managing the acquisition of goods and services, ensuring competitive pricing, and maintaining optimal inventory levels. The Purchasing Agent will be responsible for processing purchase orders, coordinating with vendors, and resolving any procurement-related discrepancies. A keen eye for detail and strong organizational skills are essential for success in this position. The ideal candidate will have experience in procurement processes and a solid understanding of market dynamics relevant to our industry.
Key Responsibilities:
Key Responsibilities:
- Process purchase requisitions and generate purchase orders accurately and efficiently.
- Source and identify potential suppliers, obtaining quotes and comparing prices.
- Negotiate with vendors to secure the best possible terms and pricing.
- Maintain accurate records of purchases, pricing, and other important data.
- Monitor inventory levels and coordinate timely deliveries to meet operational needs.
- Resolve any discrepancies between purchase orders, invoices, and deliveries.
- Build and maintain positive relationships with suppliers.
- Stay informed about market trends and product availability.
- Ensure compliance with company purchasing policies and procedures.
- High school diploma or equivalent; Bachelor's degree in Business or a related field is preferred.
- Proven experience as a Purchasing Agent or in a similar procurement role.
- Familiarity with inventory management and supply chain principles.
- Strong negotiation and communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in MS Office Suite and basic understanding of procurement software.
- Ability to work effectively both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
5
Telesales Agent
201301 Noida, Uttar Pradesh
Power and Sun Solar Equipments Trading L.L.C
Posted 11 days ago
Job Viewed
Job Description
We are hiring Telesales Executives for Noida location. Below are the requirements that we are looking for:Requirements:
Minimum 1–3 years of experience in telesales, specifically in the solar industry.
Must be currently based in Noida .
Strong verbal communication and negotiation skills.
Ability to explain technical solar products in simple terms.
Comfortable working in a fast-paced, target-driven environment.
Basic understanding of solar systems and their benefits is preferred.
Key Responsibilities:Conduct outbound calls to potential customers for promoting solar products and services.
Understand client needs and recommend appropriate solar solutions.
Convert leads into successful sales through follow-ups and effective communication.
Maintain accurate records of customer interactions and sales updates.
Coordinate with field sales and technical teams as needed.
Meet and exceed monthly sales targets.
If you are interested, please share your CV to
This advertiser has chosen not to accept applicants from your region.
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6
Travel agent
Jaipur, Rajasthan
Nexus Jobs
Posted 27 days ago
Job Viewed
Job Description
Company Overview
At Nexus Jobs, we specialize in empowering talent staffing services, offering extensive experience in pan-India hiring. Our expertise lies in providing end-to-end manpower solutions to meet specific client requirements. Based in Jaipur, we focus on corporate manpower and industrial employment services. Visit us at to learn more about our services.
Job Overview
We are seeking a Junior Travel Agent to join our team in Jaipur. This is a full-time position requiring 1-3 years of work experience. The role involves supporting clients in organizing travel arrangements, providing exemplary customer service, and executing successful travel itineraries.
Qualifications and Skills
- Itinerary Planning (Mandatory skill): You are expected to meticulously plan travel itineraries with the ability to tailor them to client needs and preferences.
- Sales (Mandatory skill): You should leverage your persuasive sales skills to recommend travel products and services that enhance client experiences.
- Communication (Mandatory skill): Exceptional verbal and written communication skills are required to effectively interact with clients and partners.
- Attention to Detail: A keen eye for detail is necessary to ensure booking accuracy and to avoid errors in travel arrangements.
- Booking Management: Experience in managing and coordinating all aspects of travel bookings including flights, accommodations, and transportation.
- Travel Documentation: Proficiency in handling necessary travel documentation, such as visas and travel insurance, is vital.
- Customer Service: Provide outstanding customer service by understanding client requirements and offering relevant travel advice.
- Problem Solving: You are required to efficiently resolve any travel-related issues or emergencies that may arise during clients' trips.
Roles and Responsibilities
- Consult with clients to understand their travel needs and provide them with tailored travel solutions and expert advice.
- Develop and manage comprehensive itineraries which suit the needs and budget of the clients for varied destinations.
- Handle the end-to-end booking process including tickets, accommodation, transport, and excursions.
- Provide clients with detailed and up-to-date travel information, including local regulations and travel advisories.
- Maintain accurate client records and manage any changes to itineraries promptly and efficiently.
- Assist clients in managing travel-related issues, including changes in schedules, cancellations, and emergencies.
- Establish and nurture relationships with customers to encourage repeat business and referrals.
- Stay informed about the latest travel trends, destinations, and industry developments to better serve clients.
This advertiser has chosen not to accept applicants from your region.
7
Recovery Agent
Bengaluru, Karnataka
Headup hr solution pvt ltd
Posted 23 days ago
Job Viewed
Job Description
Company Overview
Headsup HR Solutions Pvt Ltd is a dynamic startup based in Bengaluru, specializing in recruitment and manpower services. We are dedicated to bridging the gap between employers and job seekers by providing innovative recruitment solutions. Our team of 11-50 employees leverages industry expertise to meet the diverse staffing needs of our clients. Visit us at our website for more information.
Job Overview
We are seeking a motivated Recovery Agent to join our team in Bengaluru. This is a full-time, entry-level position ideally suited for freshers with 0 to 1 year of experience. The role focuses on managing and recovering outstanding debts while maintaining positive client relationships. Excellent communication and negotiation skills are essential for success in this role.
Qualifications and Skills
- Strong communication skills to effectively correspond with clients and negotiate settlements (Mandatory skill).
- Proficiency in negotiation to persuade debtors to fulfill their obligations and reach favorable terms (Mandatory skill).
- Experience with debt collection software to streamline and organize collections (Mandatory skill).
- An understanding of legal compliance to ensure all collections comply with applicable laws and regulations.
- Time management skills to prioritize tasks and manage multiple accounts efficiently.
- The ability to demonstrate empathy in dealing with clients facing financial difficulties, reinforcing positive engagements.
- Competency in financial analysis to assess debtor situations and propose feasible payment plans.
- Skills in conflict resolution to manage disputes professionally and amicably.
- Hindi and English in fluent
Roles and Responsibilities
- Engage with clients to collect outstanding debts while ensuring a positive client relationship.
- Implement and follow systematic collection strategies to achieve monthly targets.
- Utilize negotiation skills to resolve payment issues and establish repayment terms.
- Monitor debtor accounts, update records, and report on the progress of recovery efforts.
- Ensure compliance with all relevant legal and company policies during recovery operations.
- Work cooperatively with other departments to address and rectify client concerns promptly.
- Develop and maintain thorough documentation of all interaction and processes with debtors.
- Continuously improve collection processes through feedback and analysis of previous recovery activities.
This advertiser has chosen not to accept applicants from your region.
8
L1 Helpdesk Agent
Bangalore, Karnataka
Kyndryl
Posted 2 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Professional and Technical Expertise :
+ Minimum 1.5 to 2 years Service Desk experience.
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A L1 Helpdesk Agent combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Professional and Technical Expertise :
+ Minimum 1.5 to 2 years Service Desk experience.
+ Understanding and implementing ITIL best practices for IT service management.
+ Should have the overview knowledge of Azure & Active Directory
+ Managing user accounts and permissions in the identity and access management system.
+ Should have insight knowledge of working in Service Now tool and service now reporting
+ Flexibility to modify approach and adapt to customer needs
+ Experience modifying approaches and adapting to customer needs
+ Experience in Service Desk role of Providing exceptional support and ensuring customer satisfaction.
+ Effectively communicating with users and team members.
+ Developing and utilizing a knowledge base for faster issue resolution.
+ Conducting thorough analyses to prevent recurring issues.
+ Strong analytical skills required for resolving technical issues efficiently.
+ Providing technical support via remote tools.
+ Creating and maintaining detailed documentation for processes and solutions.
+ Efficiently managing time to handle multiple tasks and projects.
+ Proficient in using spreadsheets and word processing software, such as Microsoft Excel and Microsoft Word& Microsoft Teams.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
9