59 IT Assistance jobs in India
Customer Support Specialist - Technical Assistance
248001 Dehradun, Uttarakhand
₹400000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Customer Support Specialist to provide exceptional assistance to their user base. In this hybrid role, you will be a crucial point of contact, resolving customer inquiries and technical issues with efficiency and professionalism. Your responsibilities will include responding to customer queries via phone, email, and chat, troubleshooting software and hardware problems, and guiding users through product features and functionalities. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to users of varying technical backgrounds. A strong understanding of common IT issues, operating systems, and networking principles is essential. Experience with helpdesk software and ticketing systems is required. You should be patient, empathetic, and committed to providing a positive customer experience. This role requires strong problem-solving abilities and the capacity to work effectively both independently and as part of a team. You will contribute to improving customer satisfaction by providing timely and accurate support. Located in the scenic city of Dehradun, Uttarakhand, IN , this hybrid position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life approach. We are looking for a motivated individual who is passionate about technology and helping others succeed.
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Customer Support Specialist, Technical Assistance
682001 Kochi, Kerala
₹35000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to provide exceptional technical assistance. This role involves resolving customer issues with our client's products and services via phone, email, and chat. You will be responsible for troubleshooting technical problems, guiding customers through product usage, and ensuring a positive support experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for understanding technical concepts. You will maintain detailed records of customer interactions and resolutions in our CRM system. This position requires the ability to work independently and efficiently in a remote setting, adhering to established support protocols and service level agreements. A key aspect of this role is escalating complex issues to the appropriate teams while ensuring follow-up and resolution for the customer. You should be adept at using various support tools and knowledge bases to provide accurate and timely information. This is a critical role in maintaining customer satisfaction and loyalty. The ability to multitask, manage your time effectively, and maintain a positive attitude under pressure is essential. This role is based in Kochi, Kerala, IN but is a fully remote position, allowing you to contribute from your home.
Key Responsibilities:
Key Responsibilities:
- Provide timely and accurate technical support to customers via multiple channels.
- Troubleshoot and resolve product-related issues efficiently.
- Guide customers through product setup, installation, and usage.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Contribute to the knowledge base by documenting solutions and common issues.
- Ensure high levels of customer satisfaction through empathetic and effective communication.
- Meet or exceed key performance indicators (KPIs) for response time and resolution rates.
- Stay updated on product knowledge and support procedures.
- Collaborate with team members to share best practices.
- High school diploma or equivalent; a Bachelor's degree is a plus.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patient and empathetic approach to customer interactions.
- Ability to work independently and as part of a remote team.
This advertiser has chosen not to accept applicants from your region.
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Customer Support Specialist, Technical Assistance
122001 Gurgaon, Haryana
₹40000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their fully remote support team. This role is vital for providing exceptional technical assistance and resolving customer inquiries related to our client's software products and services. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a genuine passion for helping customers succeed. As a remote position, you will need to be self-motivated, organized, and proficient in managing your time effectively while working from home.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone, providing timely and accurate technical support.
- Diagnose and troubleshoot software issues, guiding customers through step-by-step solutions.
- Escalate complex technical problems to higher-level support or engineering teams when necessary, ensuring thorough documentation.
- Document customer interactions, technical issues, and resolutions in the CRM system accurately.
- Assist customers with product setup, configuration, and usage questions.
- Develop and maintain a deep understanding of our client's products and services.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and internal teams.
- Gather customer feedback and insights to identify areas for product or service improvement.
- Proactively identify potential issues and suggest solutions to prevent future customer problems.
- Collaborate with team members and other departments to share knowledge and best practices.
- Maintain a high level of customer satisfaction through excellent service and problem resolution.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Participate in ongoing training to stay current with product updates and support procedures.
- High school diploma or equivalent. An associate's or bachelor's degree in a relevant field is a plus.
- Minimum of 2-3 years of experience in customer support, technical support, or a similar role, preferably in a remote environment.
- Strong technical aptitude and ability to quickly learn new software and technologies.
- Excellent problem-solving and analytical skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
- Proficiency in using customer support software, CRM systems, and ticketing platforms.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Experience with troubleshooting common operating systems and web applications.
- Ability to multitask and prioritize tasks in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Lead - Technical Assistance
160002 Chandigarh, Chandigarh
₹55000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client is looking for a dedicated and experienced Customer Support Lead to manage their customer service operations in Chandigarh, Chandigarh, IN . This hybrid role will require a combination of on-site presence for team leadership and training, alongside remote work flexibility. You will be responsible for guiding a team of customer support representatives, ensuring the delivery of exceptional service and timely resolution of customer inquiries and issues. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of customer service best practices, particularly in technical support. Responsibilities include training and mentoring support staff, monitoring service quality, handling escalated customer complaints, and contributing to the development of support processes and documentation. You will also collaborate with other departments to identify recurring issues and implement solutions that improve the overall customer experience. A proven track record of successfully managing a customer support team and a passion for customer satisfaction are essential. A Bachelor's degree in a related field is preferred, along with at least 3 years of experience in customer service, with a significant portion in a leadership or supervisory capacity. If you are a motivated individual committed to providing outstanding customer support and leading a high-performing team, we encourage you to apply.
Responsibilities:
Responsibilities:
- Lead and mentor a team of customer support representatives.
- Ensure the delivery of high-quality customer service and technical support.
- Handle escalated customer inquiries and resolve complex issues.
- Monitor team performance and provide regular feedback and coaching.
- Develop and implement customer support processes and procedures.
- Create and maintain knowledge base articles and support documentation.
- Collaborate with product and engineering teams to address customer feedback.
- Analyze customer support data to identify trends and areas for improvement.
- Maintain customer satisfaction at a high level.
- Proven experience as a Customer Support Lead or Supervisor.
- Strong leadership and team management skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Experience in technical support or a related customer-facing role.
- Proficiency in customer relationship management (CRM) software.
- Ability to handle challenging customer situations effectively.
- Strong organizational skills and attention to detail.
- Bachelor's degree in a relevant field or equivalent experience.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical Assistance
390001 Vadodara, Gujarat
₹350000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing support team. This is a fully remote position, providing crucial technical assistance and customer service to a diverse user base. You will be the first point of contact for customers, resolving issues, answering inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, technical aptitude, and a passion for helping others.
Key Responsibilities:
Qualifications:
This remote opportunity, aligned with opportunities in Vadodara, Gujarat, IN , offers a supportive team environment, competitive salary, and the chance to make a real difference in customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to the company's products or services.
- Provide clear and concise instructions and guidance to customers.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Identify recurring customer issues and provide feedback to the product development team.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Assist in developing and updating knowledge base articles and FAQs.
- Educate customers on product features and best practices.
- Maintain a high level of customer satisfaction.
- Adhere to all company policies and procedures.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with helpdesk software and CRM systems.
- Basic understanding of (Specify relevant technology, e.g., software applications, hardware).
- Ability to learn new products and technologies quickly.
- Strong organizational skills and attention to detail.
This remote opportunity, aligned with opportunities in Vadodara, Gujarat, IN , offers a supportive team environment, competitive salary, and the chance to make a real difference in customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical Assistance
110001 Delhi, Delhi
₹40000 Monthly
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to provide exceptional technical assistance. This is a fully remote position, allowing you to contribute to our client's success from the comfort of your home. You will be the first point of contact for customers experiencing technical issues with our client's products or services. Your role is crucial in ensuring customer satisfaction by providing timely, accurate, and friendly support.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and functionalities to enhance their experience.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Stay up-to-date with product knowledge and support procedures.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Proactively identify opportunities to improve the customer support process.
- Provide a positive and reassuring experience for every customer interaction.
- Document troubleshooting steps and resolutions for internal training and knowledge sharing.
- Follow communication protocols and company guidelines.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent communication skills, both written and verbal, with a clear and concise speaking voice.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Strong problem-solving skills and the ability to think critically.
- Reliable internet connection and a dedicated quiet workspace.
- Comfortable navigating various software applications and operating systems.
- Adaptability to learn new products and technologies quickly.
- Experience working remotely is advantageous.
- Familiarity with our client's industry is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Technical Assistance
452002 Indore, Madhya Pradesh
₹300000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and skilled Customer Support Specialist to join their dedicated team in Indore, Madhya Pradesh, IN . This role focuses on providing exceptional technical assistance and resolving customer inquiries related to their software products. The ideal candidate will be patient, empathetic, and possess strong problem-solving abilities to ensure a positive customer experience.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate and effective technical support for software-related issues.
- Troubleshoot and diagnose customer problems, guiding them through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Educate customers on product features and best practices to enhance their user experience.
- Gather customer feedback and report trends to the product and development teams.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- Follow communication protocols, guidelines, and policies.
- Stay up-to-date with product updates and new features to provide accurate information.
- Assist in developing knowledge base articles and FAQs to empower customers.
- Contribute to a positive and collaborative team environment.
- Handle customer complaints and resolve them with empathy and professionalism.
- Identify opportunities to improve customer service processes and tools.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in customer service or technical support roles.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with customer support software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specific Software Product/Industry) is a plus.
- Ability to work independently and as part of a team.
- A genuine desire to help customers and provide excellent service.
- Familiarity with remote support tools.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist - Technical Assistance
452001 Indore, Madhya Pradesh
₹35000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking dedicated and customer-focused Technical Support Specialists to provide exceptional assistance to their users. This fully remote role offers the flexibility to work from home while ensuring our customers receive prompt and effective solutions to their technical queries. You will be the first point of contact for customers experiencing issues with our products or services, responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems. The ideal candidate possesses excellent communication skills, patience, and a strong aptitude for technology. You will utilize various support channels, including phone, email, and chat, to deliver outstanding customer service. Responsibilities include accurately documenting customer interactions, escalating complex issues to higher-level support teams, and contributing to the knowledge base with FAQs and troubleshooting guides. A passion for helping others and a commitment to customer satisfaction are paramount. This position requires a self-motivated individual who can manage their time effectively and maintain a positive attitude in a fast-paced, remote environment. Join our team and make a real difference in our customers' experience.
Key Responsibilities:
Key Responsibilities:
- Provide timely and accurate technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose software and hardware issues.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction.
- Adhere to established support protocols and service level agreements (SLAs).
- Continuously update knowledge of products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in technical support or customer service role.
- Strong understanding of common software applications and operating systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient and empathetic approach to customer service.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical Assistance
390007 Vadodara, Gujarat
₹30000 Monthly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Customer Support Specialist to join their growing technical support team. This role focuses on providing exceptional assistance to customers encountering technical issues with our client's products and services. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a genuine desire to help others. You will be responsible for troubleshooting a wide range of technical queries via phone, email, and chat, documenting customer interactions, and escalating complex issues when necessary. This position offers a hybrid work arrangement, allowing for a balance between in-office collaboration and remote flexibility.
Responsibilities:
Qualifications:
This hybrid role offers a great opportunity to develop your skills in a supportive environment, serving customers in and around Vadodara, Gujarat, IN . Join our client's team and become a vital part of their customer success journey.
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple support channels (phone, email, chat).
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for complex technical problems.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical teams or senior support staff.
- Provide feedback to product development teams on common customer issues and suggestions for improvement.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
- Stay up-to-date with product knowledge and technical updates.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer self-service.
- Adhere to company policies and procedures for customer support and data privacy.
- Identify opportunities to proactively assist customers and enhance their experience.
Qualifications:
- High school diploma or equivalent; further technical certification is a plus.
- Proven experience in a customer service or technical support role, preferably within the technology sector.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with common operating systems and software applications.
- Familiarity with helpdesk ticketing systems and CRM software.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team player with the ability to work independently.
- Experience with (mention specific relevant tech if applicable, e.g., SaaS products, network troubleshooting) is beneficial.
This hybrid role offers a great opportunity to develop your skills in a supportive environment, serving customers in and around Vadodara, Gujarat, IN . Join our client's team and become a vital part of their customer success journey.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Representative - Technical Assistance
570007 Mysore, Karnataka
₹350000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Representative to provide technical assistance to their valued customers, located in Mysuru, Karnataka, IN . This hybrid role requires excellent communication skills and a passion for problem-solving to ensure customer satisfaction. You will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary goal will be to troubleshoot issues, provide clear guidance, and resolve queries efficiently, maintaining high standards of service. Key responsibilities include: responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical problems; guiding customers through product features and troubleshooting steps; escalating complex issues to appropriate departments when necessary; documenting customer interactions and solutions in the CRM system; providing feedback to product development teams on recurring issues; and ensuring a positive customer experience at all times. Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Previous experience in customer service or technical support is highly desirable. Strong technical aptitude and ability to learn new software quickly. Excellent interpersonal and communication skills, both written and verbal. Patience, empathy, and a customer-centric approach. Ability to multitask and manage time effectively. Familiarity with CRM software and helpdesk ticketing systems is an advantage. We are looking for individuals who are reliable, proactive, and committed to delivering exceptional support. This is a fantastic opportunity to join a reputable company and develop a career in customer service and technical support. The hybrid nature of the role allows for a blend of in-office collaboration and remote flexibility.
This advertiser has chosen not to accept applicants from your region.
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