34,437 IT Associate jobs in India
Help Desk Associate
Steer Health
Posted today
Job Viewed
Job Description
**Description/Specification**:
- Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals.
- Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Ticket Management: Logging and tracking support tickets using help desk software, ensuring that issues are resolved within established service level agreements (SLAs).
- Documentation: Creating and maintaining documentation related to troubleshooting procedures, solutions, and user guides.
- User Training: Providing basic training to users on how to use hardware, software, and other IT systems effectively.
- System Maintenance: Assisting in routine maintenance tasks, such as software updates, patches, and system upgrades.
- Communication: Communicating with users and colleagues effectively, both verbally and in writing, to provide updates, instructions, and support.
- Collaboration: Collaborating with other IT teams and departments to resolve complex technical issues and improve overall system performance.
- Quality Assurance: Ensuring that support services meet quality standards and that issues are resolved in a timely and efficient manner.
Compliance: Adhering to company policies, procedures, and security guidelines, especially regarding the handling of sensitive information and data protection.
**Requirements**:
- A degree in information technology, computer science, or a related field is preferred.
- Previous experience in a healthcare help desk or technical support role is advantageous.
- Familiarity with healthcare information systems, Electronic Health Records (EHR), and medical devices.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent customer service and communication skills.
- Knowledge of HIPAA regulations and other healthcare industry standards.
- Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals.
- Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Ticket Management: Logging and tracking support tickets using help desk software, ensuring that issues are resolved within established service level agreements (SLAs).
- Documentation: Creating and maintaining documentation related to troubleshooting procedures, solutions, and user guides.
- User Training: Providing basic training to users on how to use hardware, software, and other IT systems effectively.
- System Maintenance: Assisting in routine maintenance tasks, such as software updates, patches, and system upgrades.
- Communication: Communicating with users and colleagues effectively, both verbally and in writing, to provide updates, instructions, and support.
- Collaboration: Collaborating with other IT teams and departments to resolve complex technical issues and improve overall system performance.
- Quality Assurance: Ensuring that support services meet quality standards and that issues are resolved in a timely and efficient manner.
Compliance: Adhering to company policies, procedures, and security guidelines, especially regarding the handling of sensitive information and data protection.
**Requirements**:
- A degree in information technology, computer science, or a related field is preferred.
- Previous experience in a healthcare help desk or technical support role is advantageous.
- Familiarity with healthcare information systems, Electronic Health Records (EHR), and medical devices.
- Strong problem-solving skills and the ability to work well under pressure.
- Excellent customer service and communication skills.
- Knowledge of HIPAA regulations and other healthcare industry standards.
This advertiser has chosen not to accept applicants from your region.
0
Associate, Global Administrative Help Desk
Gurgaon, Haryana
Ankura
Posted 3 days ago
Job Viewed
Job Description
Ankura is a team of excellence founded on innovation and growth.
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free +1. . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free +1. . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.
This advertiser has chosen not to accept applicants from your region.
1
New Associate -it Help Desk
Hyderabad, Andhra Pradesh
Accenture
Posted today
Job Viewed
Job Description
***Skill required**:IT Help desk - Customer Service Technology Support**
***Designation**:IT Operations New Associate**
***Job Location**:Hyderabad**
***Qualifications**:BE/Any Graduation**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Ability to work well in a team,Ability to meet deadlines
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall team's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
BE/Any Graduation
***Designation**:IT Operations New Associate**
***Job Location**:Hyderabad**
***Qualifications**:BE/Any Graduation**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Ability to work well in a team,Ability to meet deadlines
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall team's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
BE/Any Graduation
This advertiser has chosen not to accept applicants from your region.
2
Help Desk
Bengaluru, Karnataka
Techkshetra Info Solutions
Posted today
Job Viewed
Job Description
2.Providing technical assistance for questions and problems
3.Following up with customers to ensure full resolution of issues
4.Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
5.Running reports to analyse common complaints and problems
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
3.Following up with customers to ensure full resolution of issues
4.Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
5.Running reports to analyse common complaints and problems
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
This advertiser has chosen not to accept applicants from your region.
3
Help Desk - Technical Support
Pune, Maharashtra
Confidential
Posted today
Job Viewed
Job Description
Job Responsibilities :
- The help desk service will serve for all ICT related incidents and service requests.
- The service will provide a Single Point of Contact (SPOC) and also resolution of all the incidents with root cause analysis that may arise during the Operations phase.
- The team should have adequate knowledge to resolve basic problems on their own.
- If a person or team is not able to resolve the problem within stipulated time frame then needs to escalate accordingly to the concerned user/administrator.
- This helpdesk system should align with ITIL based incident and problem management applications.
The Help Desk shall undertake the following activities:
- Log issues / complaints related to ICT infrastructure at the Data Centre under the scope of work and issue an ID number against the issue / complaint in the CA service-desk.
- Assign severity level to each issue / complaint so as to maintain categorization and differentiate the criticality of the incident via the priority levels, severity levels and impact levels.
- Track each issue / complaint to resolution.
- Provide feedback to the callers.
- Analyze the issue / complaint statistics.
- Escalate the problems to the 3rd party Vendors / concerned Service in-charge if necessary as per defined escalation matrix.
Skills/Expertise:
- Knowledge of operating systems i.e. Windows (all server versions), Red Hat Linux and Red Hat Advance Server etc.
- Knowledge of clustering technology (Linux & Windows),
- basic knowledge of backup operations.
- Knowledge of Networking protocols such as FTP, HTTP, HTTPS, SSH, DNS etc.
- Work experience on CA Service-desk.
- Should have good communication skills.
- Handling L1 / L2 level escalations on windows and linux servers.
- L2 desktop engineer.
- L1 Server troubleshooting.
- Experience on ticketing tool.
- Group policy, hardware, networking, firewall, trunk and access port.
Skills Required
Ftp, Dns Server, Ssh, Http
This advertiser has chosen not to accept applicants from your region.
4
Help Desk Technical Support
Chennai, Tamil Nadu
Confidential
Posted today
Job Viewed
Job Description
Your Title: IS Help Desk Technician
Job Location: Chennai, India
Our Department: Corporate Information Systems
Do you enjoy helping others and working in a close-knit team environment
What You Will Do
You will be responsible for the day-to-day operational activities of Help Desk support covering first
line support for all worldwide Trimble offices. You'll be responsible for screening, referring,
diagnosing, troubleshooting, and resolving internal inquiries and work requests as they relate to the
maintenance and support of personal computers, basic networking, and software applications. You
will work on troubleshooting, identifying, and resolving problems for PCs, Macs, mobile devices,
software applications and workstation/network communications interfaces.
- Attending telephone support requests from worldwide Trimble employees.
- Monitoring and responding to Trimble internal employee requests for help in the Jira Service
- Maintenance of diagnostic & user information in the Help Desk database.
- Gather customer information and determine the issue by elevating and analyzing symptoms.
- Follow standard processes, procedures and policies.
- Resolve user problems independently or in conjunction with other Help Desk staff, and when
- Responsible for Help Desk ticket response and resolution time.
- Fulfills ticket requests by completing the transaction or forwarding the requests.
- Ensure that any faults associated with desktop computers are remedied in the shortest time
operating system problems, supported application configurations and basic network
connectivity issues.
- Attend meetings with peers, other IS staff, IS management and business group managers
- Create knowledge base documents.
- Follow up and make scheduled callbacks with the customer where necessary.
- A customer service focus with solid phone skills and excellent written communications
- Exemplary attendance and punctuality.
- Customer Service: demonstrate the ability to respond with a high degree of urgency to the
others.
- Personable and able to deal with a wide range of customers with different skill levels in a
- Understand safety policies and actively promote safe practices in the workplace.
- Maintain constructive relationships and demonstrate respect for everyone contacted.
- Deal constructively with conflict, focus on the situation, issue or behavior, and not on the
actively promoting and gaining cooperation from others.
- Consistently provide ideas, opinions, or information in an articulate, professional way.
- Actively listen to others and demonstrate understanding of other points of view.
- Willingness and ability to adjust to changing conditions or priorities.
- Take the initiative to identify and act on problems and lead by example.
- Consistently make decisions that resolve problems.
- Must have a demonstrated track record of excellent customer service delivery.
- Must have the ability to work successfully with little supervision.
- Update knowledge by participating in educational opportunities.
- Willing to work on shifts including a night shift.
- Position requires use of a Headset / Microphones.
- 1-3 years of experience or fresh graduate in computer science.
- Excellent English language skills, both written and verbal.
- Ability to speak and write clearly and accurately in English.
- Multilingual ability with the European language is a plus.
- Effective listening skills.
- Basic knowledge on computer hardware and its operating systems.
- Basic knowledge on Microsoft office and mail clients.
- Must be able to solve problems by exploring alternatives and selecting the appropriate
- Certification in Windows / Mac / Linux is an added advantage.
- Basic Networking knowledge.
- Basic Knowledge on electronic equipment, and computer hardware and software, including
- High level of analytical thinking to solve problems with an understanding of technology and
- Does well with minimal "hands on" training and can pick up new skills quickly and can "take
- Ability to multi-task and can handle frequent interruptions.
- Can consistently follow protocol and instructions.
- Can work independently with little management direction.
- Actively looking for ways to help people.
- Touch Type keyboarding skills required.
- Any certification on Operating systems, hardware, or IT process is a plus.
Trimble Chennai has just opened a new 300,000 square feet state-of-the-art facility that has a
seating capacity of nearly 2,000 staff. The Chennai facility is one of Trimble's largest R&D centers
outside of the US. The building features an open office design, with a minimum of six feet between
employees' seating arrangements. The office was designed to provide beautiful, landscaped views
on every floor. It has various facilities such as internet-enabled collaborative spaces, a gym, play
areas, creche, a health food cafe and lobby areas on two floors.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees&apos work technology to keep
them productive. Our global team is located across the world to provide fast response times and to
efficiently diagnose issues and personalize our customers' experience. Our team is cohesive,
supportive, and we are proud of what we do.
Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means
actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our
current success while also moving our desire to improve. We actively seek to add members to our
community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most
importantly that they know they belong, no matter who they are or where they are coming from.
Skills Required
Basic Networking Knowledge
This advertiser has chosen not to accept applicants from your region.
5
IT Help Desk /Technical Help Desk
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
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6
Airport Customer Service Associate & Help Desk Officer
Bengaluru, Karnataka
Placement India
Posted today
Job Viewed
Job Description
Hiring for 27 Airport Customer Service Associate Jobs in Bangalore, Tiruchirappalli/Trichy, Kannur, Guwahati, Nashik, Surat, Bhopal, Kolkata, Gulbarga, Goa, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, , , , with Good knowledge in Ground Staff, Ground Staff Executive, Help Desk Executive, Customer Care Executive, Back Office Executive, Data Entry Operator, Basic Computer Skills, Air Ticketing Staff, Airport Executive, Airport Staff etc.
Experience
0 - 6 Years
No. of Openings
27
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Airport Customer Service Associate
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
This advertiser has chosen not to accept applicants from your region.
7
IT Customer Service Associate-it Help Desk
Bengaluru, Karnataka
Accenture
Posted today
Job Viewed
Job Description
***Skill required**:IT Help desk - Customer Service Technology Support**
***Designation**:Customer Service Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Ability to work well in a team
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
***Designation**:Customer Service Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Ability to work well in a team
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
This advertiser has chosen not to accept applicants from your region.
8
Help Desk Representative
Mumbai, Maharashtra
NCR Atleos
Posted 3 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
9