45,856 IT Associate jobs in India
IT Associate
Bengaluru, Karnataka
NASIWAK SERVICES INDIA PRIVATE LIMITED
Job Viewed
Job Description
**Company Info**:
**Core values**:_**Innovation. Individual empowerment. Integrity.**_
Nasiwak firmly believes that Innovation blooms by nurturing Individuals through honesty, transparency and creativity all the while using ethical practices that uphold moral Integrity.
**Important links**:
**Contact Details**:
Nasiwak Services India Pvt Ltd
2/20, 2nd Floor, Prashanth Nilaya, 8th Cross Rd, Kumara Park West, Seshadripuram, Bengaluru, Karnataka
Ph: /
**Job Title: IT Associate**
**Job Location: Bengaluru, Karnataka, India**
**Key responsibilities**:
1) _Software Development:_
Write clean, efficient, and maintainable codes/flows that build software solutions which organize the workflow. The purpose is to automate various internal processes within the organization which are continuous, monotonous and save man hours to ensure overall organizational efficiency. This includes testing, debugging, troubleshooting and maintenance of the created or already integrated programs on a daily basis.
2) _Collaboration_:
To work closely with other team members to ensure the successful implementation of software projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.
3) _Security_:
Implement best practices of security, including data encryption, input validation, and safe handling of sensitive data.
4) _Stay Current_:
Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.
**Eligibility details**:
Minimum Educational qualifications:
**Experience**:
Fresher to 3years of relevant experience
Languages known:
English (mandatory)
Japanese (Preferred not mandatory)
Documents and Certifications:
AADHAR (mandatory)
Highest qualification certification (mandatory)
Python certification or experience (mandatory)
JLPT/NAT certification (Preferred not mandatory)
**Renumeration**:
3LPA to 5LPA including benefits
**Benefits**
Reimbursements
Paid time offs
Provident Fund
Commuter assistance
Work from home
**Schedule**
Day shift only
Monday to Friday
Saturday half day
7:30AM to 4:30PM IST
**Key points**:
b. Hybrid system, office located in **Bangalore, Karnataka, India**.
c. **Freshers **and individuals with **upto 3 years of experience** can apply.
**Resume or CV is a must.**
d. Salary is **3LPA to 4.5LPA** including benefits.
Full-time or Part time role availability will be **decided upon Company discretion.**
**Interview process**:
- Interview mode will be online or offline depending on availability.
- Two to three rounds of interview and a final HR round.
- Selection after satisfactory completion of background and reference checks.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's (required)
**Experience**:
- total work or internship: 1 year (preferred)
**Language**:
- Japanese (preferred)
License/Certification:
- Python certification (required)
**Speak with the employer**
**Core values**:_**Innovation. Individual empowerment. Integrity.**_
Nasiwak firmly believes that Innovation blooms by nurturing Individuals through honesty, transparency and creativity all the while using ethical practices that uphold moral Integrity.
**Important links**:
**Contact Details**:
Nasiwak Services India Pvt Ltd
2/20, 2nd Floor, Prashanth Nilaya, 8th Cross Rd, Kumara Park West, Seshadripuram, Bengaluru, Karnataka
Ph: /
**Job Title: IT Associate**
**Job Location: Bengaluru, Karnataka, India**
**Key responsibilities**:
1) _Software Development:_
Write clean, efficient, and maintainable codes/flows that build software solutions which organize the workflow. The purpose is to automate various internal processes within the organization which are continuous, monotonous and save man hours to ensure overall organizational efficiency. This includes testing, debugging, troubleshooting and maintenance of the created or already integrated programs on a daily basis.
2) _Collaboration_:
To work closely with other team members to ensure the successful implementation of software projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.
3) _Security_:
Implement best practices of security, including data encryption, input validation, and safe handling of sensitive data.
4) _Stay Current_:
Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.
**Eligibility details**:
Minimum Educational qualifications:
**Experience**:
Fresher to 3years of relevant experience
Languages known:
English (mandatory)
Japanese (Preferred not mandatory)
Documents and Certifications:
AADHAR (mandatory)
Highest qualification certification (mandatory)
Python certification or experience (mandatory)
JLPT/NAT certification (Preferred not mandatory)
**Renumeration**:
3LPA to 5LPA including benefits
**Benefits**
Reimbursements
Paid time offs
Provident Fund
Commuter assistance
Work from home
**Schedule**
Day shift only
Monday to Friday
Saturday half day
7:30AM to 4:30PM IST
**Key points**:
b. Hybrid system, office located in **Bangalore, Karnataka, India**.
c. **Freshers **and individuals with **upto 3 years of experience** can apply.
**Resume or CV is a must.**
d. Salary is **3LPA to 4.5LPA** including benefits.
Full-time or Part time role availability will be **decided upon Company discretion.**
**Interview process**:
- Interview mode will be online or offline depending on availability.
- Two to three rounds of interview and a final HR round.
- Selection after satisfactory completion of background and reference checks.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Education**:
- Bachelor's (required)
**Experience**:
- total work or internship: 1 year (preferred)
**Language**:
- Japanese (preferred)
License/Certification:
- Python certification (required)
**Speak with the employer**
This advertiser has chosen not to accept applicants from your region.
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University - Help Desk Associate
Bengaluru, Karnataka
Dayananda Sagar University
Posted today
Job Viewed
Job Description
Position Overview
The University Help Desk Associate provides frontline technical support to students, faculty, and staff, ensuring seamless operation of IT services. This role combines problem-solving expertise with exceptional customer service to resolve hardware, software, and network issues efficiently.
TasksKey Responsibilities
- Technical Support: Troubleshoot and resolve issues related to operating systems (Windows/macOS), software (MS Office, LMS), network connectivity, and devices (laptops, mobile).
- User Assistance: Manage password resets, account access, email/VPN setups, and multi-factor authentication via phone, email, chat, and in-person interactions.
- System Maintenance: Install/configuring software/hardware, update documentation, and escalate complex issues to senior IT staff.
- AV/Event Support: Set up audio-visual equipment for campus events and classrooms.
- Education: Guide users on IT best practices and security protocols.
- Inventory Management: Track and maintain hardware/loaner equipment inventory.
Qualifications
Education:
- High school diploma (required).
- Associate’s/Bachelor’s in IT, Computer Science, or related field (preferred).
Soft Skills:
- Strong communication, patience, and problem-solving abilities.
- Ability to explain technical concepts to non-technical users.
This advertiser has chosen not to accept applicants from your region.
0
Associate, Global Administrative Help Desk
Gurgaon, Haryana
Ankura
Posted 14 days ago
Job Viewed
Job Description
Ankura is a team of excellence founded on innovation and growth.
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Deliversᵀᴹ, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Valueᵀᴹ. For more information, please visit, ankura.com.
This advertiser has chosen not to accept applicants from your region.
1
Global IT Help Desk Associate
Mohali, Punjab
LDM Global
Posted today
Job Viewed
Job Description
**In your journey as a Global IT Help Desk Associate you will**:
- Communicate with end-users to understand their support requests
- Provide initial technical support to regional and corporate offices on:
- Microsoft Windows
- Apple iOS
- Microsoft Office Suite
- Computer Hardware
- Mobile/Tablet Equipment
- Printers/Copiers/MFD’s
- RealPage Onesite Application
- Other Application Software as required
- Provide assistance with user passwords for a variety of resources
- Escalate support requests to upper-tier resources when appropriate
- Enter, organize, and track technology work tickets
- Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources
- Collaborate with and assist the rest of the IT team
- Perform other assigned duties not defined
Bringing in the below experience & education:
- Minimum 2 years of Global IT Help Desk for a US/UK based client
- HDI, A+ and/or other technology certifications preferred
- Exceptional written and oral communication skills
- Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
- Basic IP/Networking Skills
- Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
- Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
- Knowledge of installation, configuration, and use of the Microsoft Office suite
**Job location**:
- Mohali
**Shift timings**:
- 24*7
- Communicate with end-users to understand their support requests
- Provide initial technical support to regional and corporate offices on:
- Microsoft Windows
- Apple iOS
- Microsoft Office Suite
- Computer Hardware
- Mobile/Tablet Equipment
- Printers/Copiers/MFD’s
- RealPage Onesite Application
- Other Application Software as required
- Provide assistance with user passwords for a variety of resources
- Escalate support requests to upper-tier resources when appropriate
- Enter, organize, and track technology work tickets
- Be a user advocate by leveraging the ticket tracking system to communicate resolution delays to the appropriate resources
- Collaborate with and assist the rest of the IT team
- Perform other assigned duties not defined
Bringing in the below experience & education:
- Minimum 2 years of Global IT Help Desk for a US/UK based client
- HDI, A+ and/or other technology certifications preferred
- Exceptional written and oral communication skills
- Knowledge of installation, configuration, and management of Desktop Operating Systems such as Microsoft Windows XP and Windows
- Basic IP/Networking Skills
- Knowledge of configuration and management of mobile devices and Active Sync (iOS and Android)
- Ability to manage Active Directory accounts and passwords (password resets, account unlocks)
- Knowledge of installation, configuration, and use of the Microsoft Office suite
**Job location**:
- Mohali
**Shift timings**:
- 24*7
This advertiser has chosen not to accept applicants from your region.
2
New Associate-it Help Desk
Bengaluru, Karnataka
Accenture
Posted today
Job Viewed
Job Description
***Skill required**:IT Help desk - Service Desk Voice Support**
***Designation**:Network Operations New Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation/12th/PUC/HSC**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Problem-solving skills,Written and verbal communication,Negotiation skills
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall teams's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Any Graduation/12th/PUC/HSC
***Designation**:Network Operations New Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation/12th/PUC/HSC**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Problem-solving skills,Written and verbal communication,Negotiation skills
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall teams's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Any Graduation/12th/PUC/HSC
This advertiser has chosen not to accept applicants from your region.
3
New Associate -it Help Desk
Hyderabad, Andhra Pradesh
Accenture
Posted today
Job Viewed
Job Description
***Skill required**:IT Help desk - Customer Service Technology Support**
***Designation**:IT Operations New Associate**
***Job Location**:Hyderabad**
***Qualifications**:BE/Any Graduation**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Ability to work well in a team,Ability to meet deadlines
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall team's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
BE/Any Graduation
***Designation**:IT Operations New Associate**
***Job Location**:Hyderabad**
***Qualifications**:BE/Any Graduation**
***Years of Experience**:0 - 1 Years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
Adaptable and flexible,Ability to work well in a team,Ability to meet deadlines
**Roles and Responsibilities**:
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work. You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders. You will be required to help in the overall team's workload by managing your deliverables and help the team when required. You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
BE/Any Graduation
This advertiser has chosen not to accept applicants from your region.
4
Associate - Global IT Help Desk
Hyderabad, Andhra Pradesh
Gainsight
Posted today
Job Viewed
Job Description
Company Overview:
Gainsight is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India.
Job Overview:
Tools Proficiency:
Helpdesk ITSM software, Operating Systems (MacOS(Most preferred), Windows and Linux)
Google Workspace, Okta, Microsoft 365
Teleconferencing solutions - Zoom, Slack, Microsoft Teams and Google Meet
Network printers and scanners
AV Conferencing Equipment Configurations, VoIP Phones like Polycom, Cisco and Avaya
Identity and Access Management tools like OKTA *Cloud Applications (with Single Sign On), Azure Virtual Desktop
Qualifications:
- Any Graduate (Engineering or IT graduate preferred)
- Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
- Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
- ITIL certified preferred *Excellent computer/ internet navigation skills
- Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
- Proficiency in verbal and written English/customer interaction.
- Should be able to work and co-ordinate in a team.
**Responsibilities**:
Participate in a 24x5 local(India) and global IT operations model
Monitor ITSM ticket queue
Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
Track tickets to closure, ensuring they are properly tagged
You will be responsible for the initial setup of Macs and Windows for onboarding employees
Ensuring conference/meeting room AVs are tested, configured and ready to go.
Provide Service Desk support to end-users on pre-configured hardware and software
Perform shift handover as per the defined procedure
The initial point of contact and coordination for all end-user incidents and service requests
End-to-end Incident and Service Request Management, escalation, resolution and closing process.
Updating, and creating new How-to, SOP and Technical SOP KB Articles
Participation in ad-hoc and recurring meetings
Ready to learn and adapt to new tools
Values & Benefits: Here are our 5 core values - Golden Rule: We believe in trusting each other, and our community by exercising reliability. - Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives. - Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do. - Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere. - Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness. Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Thanks for Applying:
LI-RS1
Gainsight is a venture-backed, fast-growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customer relationships effectively, track customer health, and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London, and India.
Job Overview:
Tools Proficiency:
Helpdesk ITSM software, Operating Systems (MacOS(Most preferred), Windows and Linux)
Google Workspace, Okta, Microsoft 365
Teleconferencing solutions - Zoom, Slack, Microsoft Teams and Google Meet
Network printers and scanners
AV Conferencing Equipment Configurations, VoIP Phones like Polycom, Cisco and Avaya
Identity and Access Management tools like OKTA *Cloud Applications (with Single Sign On), Azure Virtual Desktop
Qualifications:
- Any Graduate (Engineering or IT graduate preferred)
- Experience: Max. 0 to 2 years of experience in ITES/Software support/telecom domain/Customer Care/Backend services/Tech support/live chat support
- Knowledge of Computer Peripherals/Operating Systems(MacOS (Most preferred)), Windows and Linux
- ITIL certified preferred *Excellent computer/ internet navigation skills
- Persuasion and convincing skills, efficient typing skills (30 wpm with 90% accuracy).
- Proficiency in verbal and written English/customer interaction.
- Should be able to work and co-ordinate in a team.
**Responsibilities**:
Participate in a 24x5 local(India) and global IT operations model
Monitor ITSM ticket queue
Regular follow-up on aging tickets that are on open, pending, In progress and on-hold states
Track tickets to closure, ensuring they are properly tagged
You will be responsible for the initial setup of Macs and Windows for onboarding employees
Ensuring conference/meeting room AVs are tested, configured and ready to go.
Provide Service Desk support to end-users on pre-configured hardware and software
Perform shift handover as per the defined procedure
The initial point of contact and coordination for all end-user incidents and service requests
End-to-end Incident and Service Request Management, escalation, resolution and closing process.
Updating, and creating new How-to, SOP and Technical SOP KB Articles
Participation in ad-hoc and recurring meetings
Ready to learn and adapt to new tools
Values & Benefits: Here are our 5 core values - Golden Rule: We believe in trusting each other, and our community by exercising reliability. - Success for All: We believe that success for our stakeholders comes with making a difference in each other’s lives. - Child-like Joy: We aspire to experience passion, optimism, and laughter in everything we do. - Shoshin: We believe in a beginner’s mind, and that learning comes from everywhere. - Stay Thirsty, My Friends: We believe in an internally-driven strive for greatness. Individuals seeking employment at Gainsight are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Thanks for Applying:
LI-RS1
This advertiser has chosen not to accept applicants from your region.
5
Help Desk
Rajasthan, Rajasthan
Transaction Analysts India
Posted today
Job Viewed
Job Description
**Education: Graduate in any discipline**
**No of hiring: 2**
**Location: Rajasthan**
**Experience: 1-5 Years of experience in IT services**
- MIS Report
- Outstanding follow up
- Customer support
- Handle Day to day Task
- Drive daily monitoring adherence to SOP (standard Operating problems )
- Manage the business continuity for partner performance and feedback, managing data collection, validating data with the purpose of reviewing ,
- Analyzing the issues and resolve.
- Coordinating with customer and developer if any issues
- Preparing RCA Documents
- Test computer and Laptop to ensure proper functioning.
- Record technical issues and solution in logs
**No of hiring: 2**
**Location: Rajasthan**
**Experience: 1-5 Years of experience in IT services**
- MIS Report
- Outstanding follow up
- Customer support
- Handle Day to day Task
- Drive daily monitoring adherence to SOP (standard Operating problems )
- Manage the business continuity for partner performance and feedback, managing data collection, validating data with the purpose of reviewing ,
- Analyzing the issues and resolve.
- Coordinating with customer and developer if any issues
- Preparing RCA Documents
- Test computer and Laptop to ensure proper functioning.
- Record technical issues and solution in logs
This advertiser has chosen not to accept applicants from your region.
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6
Help Desk
Hyderabad, Andhra Pradesh
Phoenix EFS IFM Services
Posted today
Job Viewed
Job Description
Semi Voice process
Vendor registrations
Client calls, working in excel
**Salary**: ₹177,948.93 - ₹260,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Shift:
- Rotational shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
- Health insurance
Vendor registrations
Client calls, working in excel
**Salary**: ₹177,948.93 - ₹260,000.00 per year
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Shift:
- Rotational shift
Ability to commute/relocate:
- Hyderabad, Telangana: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- total work: 1 year (preferred)
- Health insurance
This advertiser has chosen not to accept applicants from your region.
7
Help Desk
Chennai, Tamil Nadu
2CQR Automation Private Limited
Posted today
Job Viewed
Job Description
**Job Title**:Help Desk
**Company**: 2CQR Automation Private Limited
**Location**: Chennai
**About Us**: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user experiences. Our team is committed to delivering superior products and exceptional customer support.
As a Help Desk Technician at 2CQR Automation Private Limited, you will be an integral part of our customer support team, providing technical assistance and resolving issues related to our automation solutions. You will interact directly with our clients to troubleshoot problems, answer inquiries, and ensure the smooth functioning of our products. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.
**Responsibilities**:
- Diagnose and troubleshoot hardware and software issues related to our automation solutions.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to the appropriate internal teams for resolution.
- Document all customer interactions and solutions in our ticketing system.
- Collaborate with other team members to identify recurring issues and implement proactive solutions.
- Keep up-to-date with product developments and participate in training sessions to maintain technical proficiency.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Strong knowledge of computer hardware, operating systems (Windows, Linux), and networking concepts.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering high-quality support services.
- Ability to work independently and prioritize tasks in a fast-paced environment.
**Benefits**:
- Competitive salary commensurate with experience.
- Health insurance and other benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment with a focus on innovation and excellence.
Pay: From ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Company**: 2CQR Automation Private Limited
**Location**: Chennai
**About Us**: 2CQR Automation Private Ltd is a leading provider of innovative automation solutions for libraries and educational institutions. We specialize in designing and implementing cutting-edge technology to streamline library operations and enhance user experiences. Our team is committed to delivering superior products and exceptional customer support.
As a Help Desk Technician at 2CQR Automation Private Limited, you will be an integral part of our customer support team, providing technical assistance and resolving issues related to our automation solutions. You will interact directly with our clients to troubleshoot problems, answer inquiries, and ensure the smooth functioning of our products. This role requires a combination of technical expertise, excellent communication skills, and a strong commitment to customer satisfaction.
**Responsibilities**:
- Diagnose and troubleshoot hardware and software issues related to our automation solutions.
- Guide customers through step-by-step solutions and provide clear instructions.
- Escalate complex issues to the appropriate internal teams for resolution.
- Document all customer interactions and solutions in our ticketing system.
- Collaborate with other team members to identify recurring issues and implement proactive solutions.
- Keep up-to-date with product developments and participate in training sessions to maintain technical proficiency.
**Requirements**:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Strong knowledge of computer hardware, operating systems (Windows, Linux), and networking concepts.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude with a passion for delivering high-quality support services.
- Ability to work independently and prioritize tasks in a fast-paced environment.
**Benefits**:
- Competitive salary commensurate with experience.
- Health insurance and other benefits package.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment with a focus on innovation and excellence.
Pay: From ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Day range:
- Monday to Friday
Shift:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
This advertiser has chosen not to accept applicants from your region.
8
IT Help Desk /Technical Help Desk
Bhopal, Madhya Pradesh
Qtek Systems
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
This advertiser has chosen not to accept applicants from your region.
9