14,596 IT Coordinator jobs in India
IT Help Desk Coordinator
Posted today
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Outstanding follow up’s on customer complaints
dle Customer support calls & emails
andle Day to Day Task
rive daily monitoring adherence to SOP (Standard Operating Procedure)
nalyzing the issues and providing the resolution to customers.
oordinating with customer and developer if any technical issues
Help Desk Coordinator 3
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Summary:
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.Duties & Responsibilities:
Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.
• Works closely with internal IT Operations to maintain network services and infrastructure when required.
• May be called upon to participate in development of information technology and infrastructure projects and general IT training.
• Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.
• Strong communication skills to relate with and convey technical solutions in an understandable manner to all levels within the organization.
• Works well as part of a small team and the wider global Desktop Support team when required.
• Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.
• Installs hardware peripherals.
• Provide hardware and basic software support to end users.
• Resolve connectivity problems with hardware and networking environment.
• Must have strong English language skills - written and verbal.
• Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:
• Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
• Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s, Laptops, printers, and other peripherals.
• Build PC and Laptops using Microsoft SCCM Knowledge of imaging.
• Raising Incidents in Service Now.
• Maintaining inventory records.
• Diagnosing and troubleshooting hardware failures.
• Repair and upgrade different types of computers (software and hardware).
• Liaising with external support companies to resolve faults in a timely manner. • Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.
• Providing technical support by utilizing remote control and Windows administration tools.
• Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk.
Pre-Requisites / Skills / Experience Requirements:
Help Desk
Posted today
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3.Following up with customers to ensure full resolution of issues
4.Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
5.Running reports to analyse common complaints and problems
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
IT Help Desk /Technical Help Desk
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Description
:
Eligibility:
Hiring Fresher - Help Desk Coordinator - Darbhanga/Gaya/Patna
Posted today
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Job Description
Experience
0 - 1 Years
No. of Openings
178
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.Arch, B.B.A, B.Com
Role
Airport Help Desk Coordinator
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Help Desk Representative
Posted 3 days ago
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Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Excecutive
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Job Description
We are looking for a Help Desk Excecutive
Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Help Desk Excecutive serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Duties include
answering calls, emails and chat & log support tickets.
Required Experience and Qualifications
Good communication skill and basic computer knowledge required
Any Graduation
Apply here
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Help Desk Executive
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Customer Service
Maintaining a high level of customer satisfaction by providing timely and effective solutions.
Communicating clearly and effectively with users to understand their needs.
Following up with users to ensure that their issues have been resolved satisfactorily.
Documentation and Reporting
Recording detailed information about user issues and solutions in a ticketing system.
Creating and maintaining documentation for common issues and solutions.
Generating reports on support activities and identifying trends or recurring issues.
Good Communication skills. (Hindi / English)
Basic Knowledge of computer & Microsoft Excel.
Skills Required
Helpdesk Executive, Helpdesk, Customer Service, Documentation, Reporting, Good Communication Skills, Microsoft Excel, Microsoft Office, Report Generation