4,773 IT Helpdesk jobs in India
Helpdesk
Posted today
Job Viewed
Job Description
- Dealing with customer issues and churning out an easy-to-follow solution
- Managing payment and delivery of customer orders
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Interacting with customers to ensure they have a desirable and shareable experience
Pay: ₹15,000.00 - ₹17,000.00 per month
Work Location: In person
Helpdesk Engineer/Sr. Helpdesk Engineer
Posted today
Job Viewed
Job Description
Overview
Clinton Health Access Initiative India Private Limited (CIPL) is a private entity, majority-owned by the Clinton Health Access Initiative (CHAI), a US-based non-profit organization. CIPL operates independently and exclusively provides export-based services, contributing to CHAI’s goals of improving healthcare access, delivery, and outcomes in underserved populations. CIPL serves as a Global Shared Service (GSS) or Global Capability Center (GCC) harnessing technical expertise and innovative solutions to address global health challenges.
CIPL is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CIPL values diversity, inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.
About the Position:
The Helpdesk Engineer will provide timely support to CHAI staff based around the world using a helpdesk ticketing system. Tickets are triaged and assigned on a priority basis and engineers are empowered to escalate tickets as needed for additional support. In addition to providing support helpdesk engineers on-board and off- board staff, track inventory, setup new computers and decommission old computers.
Responsibilities
Qualifications
#jobreference1 #region2
Need help finding the right job?
Helpdesk Associate
Posted 6 days ago
Job Viewed
Job Description
Job ID
214731
Posted
05-Apr-2025
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management, Property Management
Location(s)
Kolkata - West Bengal - India
+ Knowledge of complaint management system/software, he will be is the first point of contact for tenants, occupants & Building services team.
+ Get answers to questions, help with problems, understand customer & provide 1st hand resolutions.
+ Coordinate with PM team for assigning complaints & follow-up till its closure.
+ Updating end-user on closure & get feed backs.
+ Daily tracking of complaints, sharing trackers having type of criticality wise analysis.
+ Other duties as assigned by PM
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Helpdesk Executive
Posted 6 days ago
Job Viewed
Job Description
Job ID
172253
Posted
17-Jun-2024
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Chennai - Tamil Nadu - India
**Job Summary:**
The Helpdesk Executive is responsible for receiving and recording the requests / complaints from the occupants (Clients). To act as a First level SPOC in the site (IT Park) for all service related complaints / Queries.
**Role and Responsibilities:**
1. Receive and log occupant (Clients) requests/complaints using FM Smart Software.
2. Issue Job Requests/Work Orders to service providers.
3. Update callers on request status and gather feedback.
4. Periodically reconcile and close out all Job Requests, Work Orders, and Work Permits.
5. Maintain both manual and digital Complaint Registers.
6. Update pending complaints daily to relevant managers.
7. Issue work permits to subcontractors with required approvals.
8. Support Shift Engineers with shift activities.
9. Track and report daily water consumption.
10. Document and update daily team activities.
11. Coordinate data collection and update WMR and MMR, ensuring timely client submission.
12. Handle card activation/deactivation requests and share with BMS team.
13. Manage monthly attendance using Biometric Software and circulate for vendor invoice processing.
Any revision in the roles and responsibility will be reviewed and update in every quarter.
**Note: English & Regional Language are mandatory.**
Any Graduate with minimum 1 year work experience in handling Customer / Employee related queries.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Helpdesk Technician
Posted today
Job Viewed
Job Description
Job Description
Job description
Job Description
Qualifications
Qualifications
Qualifications
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Helpdesk Executive
Posted today
Job Viewed
Job Description
Key Roles & Responsibilities
Greet and assist clients and visitors at the front desk.
Handle all incoming and outgoing calls professionally.
Maintain cleanliness and organization of the front office area.
Receive and follow up on resident complaints with the Maintenance Department.
Manage staff attendance and prepare daily reports.
Communicate updates on new joiners and exits to the HR team.
Coordinate with back-office for ID cards and uniforms for staff.
Maintain visitor logs, courier records, and vendor details.
Handle petty cash and prepare related expense statements.
Prepare and share daily reports with management.
Assist in booking amenities and updating residents' electricity (BESCOM) bill details.
Maintain documentation and support general administrative tasks.
Procurement Helpdesk
Posted today
Job Viewed
Job Description
Job Description
Assist the users on requisitions process, purchase orders, contracts and other documents vital to the purchasing function
Supporting critical L3 PO re-open activity
Track and administer team's performance, by providing useful insights to the Team Manager and team
Work with the team, Process Owners and Product teams to fix the issue within the process
Maintain internal process documents and keep it updated
Reduce manual processing time, automate procurement processes, achieve through standardization, Waste reduction, quality of work, and draw important insights that improve the procurement process
Maintain Quality scores. Sustain and improve CSAT score
Be a SME of the process and tackle all the process queries
Improve end user experience by removing red tape and improving the SCM systems and processes
Effective back up for the Team Lead and support Manager when required
Assist with the audit requirement and provides necessary documents
Recommends appropriate tools or systems to procure the products or services and provides supporting document details to complete the activity
Supports procurement queries through Employee Connect or through Emails/Chat
Maintains contact with users or the requestors till the closure of the ticket and provides regular assistance
Confers with department managers and employees relative to purchasing procedures, purchasing needs, complaints and special problems
Coordinates with respective internal teams to obtain the required information or to escalate a case
Explore opportunities to expand the scope to learn and support the business.
Knowledge on ezBUY and other purchasing tools
Conduct procurement and supply chain data analysis to support decision-making.
Assist in supplier interactions, contract administration, and data reporting.
Collaborate with the procurement team on various tasks.
Support the alignment of procurement activities with broader organizational objectives.
Assist in tracking and reporting departmental KPIs.
Stay updated on industry trends and regulatory changes affecting procurement and supply chain practices.
Be The First To Know
About the latest It helpdesk Jobs in India !
Helpdesk Executive
Posted today
Job Viewed
Job Description
Overall Role Objective
:A helpdesk is one point of person for the interaction of owners for resolution of the queries/complaints.
Section III: Key Responsibilities and Accountabilities of the role
Role
Key Accountabilities
Information on guidelines/ Sop’s & helping hands for the owners.
Manage entire helpdesk.
Submission of Daily, weekly, fortnightly & monthly report.
Complaint management
Vendor management
Clients follow up to fit out.
Processing of vendor invoice
PPM Schedule
Managing site inventory
Co ordination with the project team and units during fit out.
Deviation notice
Fit out units checking.
Weekly/monthly Cheque deposit to Ho (Natraj)
Cam charges collection from units.
Meeting with the clients & interior agency who are going to start the fit out / interior work in his /her flats.
Manage entire flat interior work civil, electrical, carpentry, plumbing etc.
Daily visit to ongoing fit out/Interior flats for checking of any deviation in the flats.
Coordination with Client Architecture for any changes requested by the client for an approval.
Operational Accountabilities
To receive and log calls/complaints/requests from client/staff.
To assign the queries / complaints to technical and soft services team immediately for resolution.
To track and close the complaints in coordination with respective stakeholders.
To ensure consistent and timely responses to client within defined TAT.
To analyse requests and complaints pattern and initiate corrective action on high TAT queries.
To generate and analyse report of complaints log v/s TAT on monthly basis.
To notify the facility manager / site team for any emergency situations.
To escalate unresolved complaints and queries to concerned authority for closure.
To maintain updated telephone list including emergency/ important stakeholders contacts for quick response.
To maintain the client contact details in the helpdesk module/software.
To provide service request responses to customer in appropriate manner within TAT.
To ensure logging in all the complaints in the helpdesk software.
To ensure adherence to company and client policies and SOPs.
Preparing of duty roaster in coordination with the site team.
Log the complaints to the service provider in case any equipment under breakdown.
Submission of attendance for salary & billing .
Will be responsible to ensure all necessary help are being given to the client & interior agency labours.
Will be responsible for all drawing submissions and approvals to be maintained for fitout work.
The contractor will coordinate with fit out executive for all minor execution issues & approval for any changes required in the flats for civil, plumbing, carpentry etc. work.
Collecting & filling all details of clients & interior labours in the fit form.
Preparation of fit out labours ID cards with following process of fit out guidelines
Understand the design process & ensure that the interior work is completed as per the client design scope.
Experience in coordination skills between client & interior labours.
Excellent leadership skills to supervise the interior work in the flat.
Excellent verbal and written communication skills
Checking plans, drawings and coordination with the client for any changes in the plan or drawing
Ensuring that all materials used and work performed are as per specifications.
Ensuring that the fit out work is followed as per fit out guidelines such as adhering to timelines, no deviation in the flat, liaising with fit out executive for any changes requested by the client, etc.
Liaising with clients and their representatives (architects) for any approval required in any design or drawing submitted by the client.
Day-to-day management of the site, including supervising and monitoring the site labour force and the work of any subcontractors
Overseeing quality control and health and safety matters on site.
Ability to work as part of a team.
MIS and Reporting
MIS generation and Reporting on daily, weekly, fortnightly & monthly basis
Establish relations with clients, internal team & owners ability to perform required role & responsibility.
Section IV: Knowledge, Experience & Skills
Educational Qualifications
Graduation
Experience
Total Experience of 2+ years with back office.
Key Competencies
Good communication skills in English and local language (verbal and written)
Computer literate.
Familiarity with office machines like EPBX, printer, shredder.
Phone etiquettes
Presentable and well groomed
Customer management skills
Interpersonal skills
Team player
Proactive approach
Adaptive and accommodative to the site ambiance, environment and working culture.
Helpdesk Executive
Posted today
Job Viewed
Job Description
We GoIntegra Facility Management, a leading technology based facility management company, looking for a young, dynamic, result oriented professional for Customer Relationship Manager role. As it is young organization, assured path for long term growth in carrier, You will also get opportunity to work with leadership team, cutting edge technologies and innovate new products & solutions. We are looking for candidates who has at least 2 year prior experience in handling Customers in apartments, Villa communities.
Key Roles & Responsibilities
Greet and assist clients and visitors at the front desk.
Handle all incoming and outgoing calls professionally.
Maintain cleanliness and organization of the front office area.
Receive and follow up on resident complaints with the Maintenance Department.
Manage staff attendance and prepare daily reports.
Communicate updates on new joiners and exits to the HR team.
Coordinate with back-office for ID cards and uniforms for staff.
Maintain visitor logs, courier records, and vendor details.
Handle petty cash and prepare related expense statements.
Prepare and share daily reports with management.
Assist in booking amenities and updating residents' electricity (BESCOM) bill details.
Maintain documentation and support general administrative tasks.
Requirements
Admin, Front office Administration, Customer relations manager
Helpdesk Advisor
Posted today
Job Viewed
Job Description
Professional Summary
Dynamic IT professional with over 17 years of experience in IT operations, OT/IT security,
vulnerability management, and SCCM packaging. Currently leading OT/IT security initiatives at
SABIC as a Technical Lead. Proven track record of managing cross-functional teams, optimizing
service delivery, and aligning IT strategies with business goals. Experienced in audit &
compliance, stakeholder collaboration, and vendor management.
Skilled in implementing solutions to improve operational efficiency and security posture. Adept
at managing large-scale technical deployments and driving continuous improvement through
trend analysis, SOP enhancement, and compliance management.
Core Competencies
IT & OT Security Operations, Risk Assessment, Vulnerability Management, SCCM Packaging &
Deployment, Stakeholder & Vendor Management, ITIL-based End-User Support, Audit &
Compliance (Internal & External), Team Leadership & Process Optimization, SOP Development &
KPI Management
Certifications
● Microsoft Azure Architect Design AZ-301
● Microsoft Certified: Azure Administrator Associate
● Microsoft Exams 70-410, 70-411, 70-412 – Windows Server 2012
● Google Workspace for IT Administrators
Professional Experience
Deputed at SABIC Research & Technology Pvt. Ltd.
Sheeltron Digital Systems Pvt. Ltd.
IT Manager | Nov 2022 – Present
● Leading IT End User Services, vulnerability management and SCCM packaging and
deployment for the region.
● Risk Assessment, IT & OT Security Audit,
IT EUS Operations | Risk Assessment | Cyber Security | Vulnerability Management | Audit &
Compliance | Team Leadership & Stakeholder Engagement | 17+ Yrs. Experience
Classification: General Business Use
● Technical Assessment of application and hardware,
● IT End User Services operations, Vendor Management.
● Recruitment, mentioning, performance appraisals and statutory compliance.
HTC Global Services
IT Operations Consultant | Nov 2020 – Oct 2022
● Leading IT End User Services, SCCM packaging, and vulnerability management for the
region.
● Coordinating audit compliance, cybersecurity risk assessments, and exception handling
processes.
● Spearheading OT security initiatives and audio-visual project planning.
● Managing vendors, asset lifecycle, and improving SOPs based on trend analysis.
NTT India Pvt. Ltd.
Senior Engineer | Dec 2017 – Oct 2020
● Supported global infrastructure environments with a focus on IT security and service
delivery.
● Managed SLAs, vulnerability KPIs, and global infrastructure hands & eyes support.
● Oversaw vendor performance, SOP development, and inventory processes.
STI Infotech Pvt. Ltd.
Technical Support Engineer | May 2016 – Nov 2017
● Provided L2 support for applications, hardware, and networks on-site.
Independent Consultant
● IT Consultant | Jul 2010 – Mar 2016 | Kolkata
● Delivered IT consulting services to SMEs, including infrastructure setup, network
management, and security configurations.
Phiz Technologies & Solutions Pvt. Ltd.
● Hardware Service Engineer | Jun 2009 – Jun 2010
● Delivered on-site support for government projects across 30 locations.
● Specialized in V-SAT, file servers, and remote infrastructure setup.
Indus Net Technologies
● Junior System Administrator | Jul 2008 – May 2009
Classification: General Business Use
● Managed a network of 350 systems, supported Linux file servers and web hosting
services.
Medi Infotech
● Junior Technician | Jan 2008 – Jul 2008
● Provided computer and network support, including FTP and server maintenance.
Education
● Bachelor’s Degree, Utkal University
● Higher Secondary, West Bengal Council of Higher Secondary Education
● Secondary, West Bengal Board of Secondary Examination
Languages
● English: Native/Bilingual Proficiency
● Hindi: Professional Working Proficiency
● Bengali: Native Proficiency